NCT 9-1-1

Recharge with Bowser! We mean... Recharge with Bret! Halloween Season is upon us, so this week Bret has a special, spooky episode to go over some tips and tricks to stay safe this holiday. Also, he reviews TWO energy drinks, both candy flavored for the o

Recharge with Bowser! We mean... Recharge with Bret! Halloween Season is upon us, so this week Bret has a special, spooky episode to go over some tips and tricks to stay safe this holiday. Also, he reviews TWO energy drinks, both candy flavored for the occasion. Which one sounds the best to you? As always, send in any topics or drinks you'd like Bret to cover and stay up to date on all of the training information here: https://hubs.li/Q01ql6Pm0.

Welcome back to another Recharge with Bret! Today, we're discussing the TAG Team! The TAG Team is made up of public educators within the North Central Texas 9-1-1 service area. The TAG Team's goal is to share public education programs, ideas, and informa

Welcome back to another Recharge with Bret! Today, we're discussing the TAG Team! The TAG Team is made up of public educators within the North Central Texas 9-1-1 service area. The TAG Team's goal is to share public education programs, ideas, and information amongst public educators. For more information regarding the TAG Team, please reach out to our Communication Coordinator, Destanie Ontiveros at [email protected].

Ever wonder what it takes to answer 9-1-1 calls and help in emergency situations? Here is a glimpse of what it looks like for the Telecommunicators in the North Central Texas area in our first mini documentary, Call to Console: What it looks like when 9-

Ever wonder what it takes to answer 9-1-1 calls and help in emergency situations? Here is a glimpse of what it looks like for the Telecommunicators in the North Central Texas area in our first mini documentary, Call to Console: What it looks like when 9-1-1 telecommunicators answer the call.

NCT9-1-1 regional CISM taskforce is here to help! Resources for mental health are now available for our 9-1-1 telecommunicators in the North Central Texas area. Learn more information on how to utilize and or join the CISM task force here: https://www.nc

NCT9-1-1 regional CISM taskforce is here to help! Resources for mental health are now available for our 9-1-1 telecommunicators in the North Central Texas area. Learn more information on how to utilize and or join the CISM task force here: https://hubs.li/Q01lhhSP0.

We're back with another Recharge with Bret! Today we're discussing the benefits of text to 9-1-1. This feature is available in some parts of Texas. Check here to see if this feature is available in your area. https://www.nct911.org/text911/

We're back with another Recharge with Bret! Today we're discussing the benefits of text to 9-1-1. This feature is available in some parts of Texas. Check here to see if this feature is available in your area. https://hubs.li/Q01m9Ffd0

Ever wonder what it takes to answer 9-1-1 calls and help in emergency situations? Here is a glimpse of what it looks like for the Telecommunicators in the North Central Texas area. Call to Console: What it looks like when 9-1-1 telecommunicators answer t

Ever wonder what it takes to answer 9-1-1 calls and help in emergency situations? Here is a glimpse of what it looks like for the 9-1-1 telecommunicators in the North Central Texas area. Call to Console: What it looks like when 9-1-1 telecommunicators answer the call.

NCT9-1-1 regional CISM taskforce is here to help! Resources for mental health are now available for our 9-1-1 telecommunicators in the North Central Texas area. Learn more information on how to utilize and or join the CISM task force here: https://www.nc

NCT9-1-1 regional CISM taskforce is here to help! Resources for mental health are now available for our 9-1-1 telecommunicators in the North Central Texas area. Learn more information on how to utilize and or join the CISM task force here: https://hubs.li/Q01lhjH20.

Who does 9-1-1 call when 9-1-1 needs help? TX-TERT! In this week's episode, Bret covers what the Texas Telecommunicator Emergency Response Taskforce is, when to request their help, and how you can join the team. Remember to leave a comment if you have a

Who does 9-1-1 call when 9-1-1 needs help? TX-TERT! In this week's episode, Bret covers what the Texas Telecommunicator Emergency Response Taskforce is, when to request their help, and how you can join the team. Remember to leave a comment if you have a drink or a topic you want to see Bret cover, and as always, subscribe to our training page for updates on all things training: https://hubs.li/Q01kfyhX0.

Bret's back this week for Recharge with Bret, and he has some tips on going back to school, tax free weekend, and showing our teachers some appreciation. Remember to leave a comment if you have a topic or an energy drink you want Bret to cover! And as al

Bret's back this week for Recharge with Bret, and he has some tips on going back to school, tax free weekend, and showing our teachers some appreciation. Remember to leave a comment if you have a topic or an energy drink you want Bret to cover! And as always, follow our training page for updates on training and classes here: https://hubs.li/Q01kfcdP0.

Bret's back with another Recharge with Bret! ⚡⚡⚡ This week, we're talking about recruitment; next generation for 911. Becoming a Telecommunicator has more to offer than some may think! Share this recharge episode with anyone who would be a good fit

Bret's back with another Recharge with Bret! ⚡⚡⚡ This week, we're talking about recruitment; next generation for 911. Becoming a Telecommunicator has more to offer than some may think! Share this recharge episode with anyone who would be a good fit to join the thin gold line family!

With 4th of July just around the corner, Bret has some helpful tips for staying safe when using fireworks! Always remember to celebrate responsibly. Have a topic or drink you want to see on Recharge with Bret? Leave one in the comments! As always, subscr

With 4th of July just around the corner, Bret has some helpful tips for staying safe when using fireworks! Always remember to celebrate responsibly. Have a topic or drink you want to see on Recharge with Bret? Leave one in the comments! As always, subscribe to our training page for all updates on training courses and information here: https://hubs.li/Q01fhqH50.

Bret's back this week for Recharge with Bret to talk about CBT, Cognitive Behavioral Therapy. With ever increasing stressors, it's never been more important to focus on your mental health and look for strategies to cope with life and difficult situations

Bret's back this week for Recharge with Bret to talk about CBT, Cognitive Behavioral Therapy. With ever increasing stressors, it's never been more important to focus on your mental health and look for strategies to cope with life and difficult situations. Remember to subscribe to our training page for all of the updates on classes and trainings here: https://hubs.li/Q01dy8M80.

In honor of the Texas summer making its appearance, this week's episode of Recharge with Bret covers some helpful tips for staying safe in the heat. As always, if you'd like Bret to review a specific topic or energy drink, leave a comment! And remember t

In honor of the Texas summer making its appearance, this week's episode of Recharge with Bret covers some helpful tips for staying safe in the heat. As always, if you'd like Bret to review a specific topic or energy drink, leave a comment! And remember to subscribe to our training newsletter for all updates on classes, training, and more, here: https://hubs.li/Q01cJkQ70.

Bret's back for another episode of Recharge with Bret! This week, he talks about Mental Health Awareness Month. Check out the video as Bret fights stigma, provides support, and advocates for habits that support people with mental illness and their famili

Bret's back for another episode of Recharge with Bret! This week, he talks about Mental Health Awareness Month. Check out the video as Bret fights stigma, provides support, and advocates for habits that support people with mental illness and their families. If you have any recommendations for energy drinks Bret should try, leave a comment! And as always, check out the training page for more videos and training tips: https://hubs.li/Q01bmvXl0.

On this week's episode, Bret gives the NCT9-1-1 CISM Taskforce a call back, including what is it, why it is happening, and how you can get involved! If you'd like to keep up with when CISM will be launching, follow the training newsletter here: https://w

On this week's episode, Bret gives the NCT9-1-1 CISM Taskforce a call back, including what is it, why it is happening, and how you can get involved! If you'd like to keep up with when CISM will be launching, follow the training newsletter here: https://hubs.ly/Q0194yZ30

We've come a long way since the NCTCOG 9-1-1 Program was first established 30 years ago. Now we're a district with a local board of mangers, serve over 1.7 million people, support 600 telecommunicators, and we're still moving forward. We looked back at t

We've come a long way since the NCTCOG 9-1-1 Program was first established 30 years ago. Now we're a district with a local board of mangers, serve over 1.7 million people, support 600 telecommunicators, and we're still moving forward. We looked back at the major accomplishments of both NCT9-1-1 and the 9-1-1 industry in our 30 year anniversary timeline video. We can't wait to see where we'll be in the next 30 years.

Think you want to be part of our team? We'd love to meet you! If these job duties sound like something you'd be great at, apply today! - Provide 9-1-1 system related support by responding directly to customer requests, identifying, interpreting, and reso

Think you want to be part of our team? We'd love to meet you! If these job duties sound like something you'd be great at, apply today! - Provide 9-1-1 system related support by responding directly to customer requests, identifying, interpreting, and resolving system issues in a timely manner. - Provide software support, hardware repair, replacement, and upgrade on an as needed basis. - Track, test, and implement necessary software and hardware system patches and upgrades. - Create and track trouble tickets for status and reporting purposes. - Participate in weekly On-Call rotation of after-hours and weekend coverage for any maintenance or outage issues that may occur outside of normal business hours. - Set up and modify router configurations to ensure consistent and quality network communications under limited supervision. - Focus on customer service, meeting SLAs with customers. - Maintain detailed documentation. https://hubs.li/H0S8NL90

We're hiring! NCT9-1-1 is committed to saving lives and making a difference, and we need to expand our team to do it! We're looking for a 9-1-1 Technology Specialist III. The 9-1-1 Technology Specialist III provides field support to customer premises equ

We're hiring! NCT9-1-1 is committed to saving lives and making a difference, and we need to expand our team to do it! We're looking for a 9-1-1 Technology Specialist III. The 9-1-1 Technology Specialist III provides field support to customer premises equipment (CPE) in NCT9-1-1’s 7x24x365 mission critical environment, including possible after hours, weekend, and holiday work, as well as on call rotation. This position is responsible for preventative and reactive maintenance and quality control of applications and CPE residing in our 9-1-1 call centers and data centers. The position works under minimal supervision and must be experienced in the areas of networking, knowledge of structured wiring, basic telephony knowledge, Windows based servers, workstations and operating systems, VoIP, and basic knowledge of Microsoft Office. Watch our recruitment video to learn more about the role and apply: https://hubs.li/H0QVZmy0 Know someone who'd be great for the role? Tag them here!

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 2019, Texas was the first state to reclassify 9-1-1 telecommunicators from clerical workers to first responders. 9-1-1 Quality Assurance Coordinator an

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 2019, Texas was the first state to reclassify 9-1-1 telecommunicators from clerical workers to first responders. 9-1-1 Quality Assurance Coordinator and PSAP Liaison Brittney Burross talks about what this means for the future of reclassification.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. On December 3, 2018, the North Central Texas Council of Governments 9-1-1 Program became the North Central Texas Emergency Communications District. Strate

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. On December 3, 2018, the North Central Texas Council of Governments 9-1-1 Program became the North Central Texas Emergency Communications District. Strategic Services Manager Jessie Shadowens-James talks about why that meant more local control and how this transition benefited the public.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. Texas is the only state that requires 9-1-1 telecommunicators to be licensed like peace officers and jailers. After the law requiring licensing passed in

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. Texas is the only state that requires 9-1-1 telecommunicators to be licensed like peace officers and jailers. After the law requiring licensing passed in 2016, former 9-1-1 Operations Manager Sherry Decker launched the Regional Telecommunicator Academy.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. NCT9-1-1 was the first to introduce text-to-9-1-1 in the state of Texas and fifth in the nation. Data Manager LeAnna Russell led the project and talks abo

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. NCT9-1-1 was the first to introduce text-to-9-1-1 in the state of Texas and fifth in the nation. Data Manager LeAnna Russell led the project and talks about what it was like implementing this revolutionary service.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. TX TERT Coordinator Jason Smith looks back at 2010 when the regional program was founded and when the Texas state he

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. TX TERT Coordinator Jason Smith looks back at 2010 when the regional program was founded and when the Texas state headquarters came to NCT9-1-1.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 2007, the push for Next Generation 9-1-1 began. Tommy Tran discusses what that means for the district and the emergency number industry.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 2007, the push for Next Generation 9-1-1 began. Tommy Tran discusses what that means for the district and the emergency number industry.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 1993, the emergency number industry began to focus on accessibility for the Deaf and hard of hearing communities. Toni Dunne, a long time advocate, dis

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. In 1993, the emergency number industry began to focus on accessibility for the Deaf and hard of hearing communities. Toni Dunne, a long time advocate, discusses what that looked like.

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. Director of 9-1-1 Christy Williams looks back to the beginning of the North Central Texas Council of Governments 9-1-1 Program in 1991 and reflects on tho

For our 30 year anniversary, NCT9-1-1 remembers our milestone moments with a timeline video series. Director of 9-1-1 Christy Williams looks back to the beginning of the North Central Texas Council of Governments 9-1-1 Program in 1991 and reflects on those early years.

If you work in an office, hospital, or school that uses multi-line telephone systems, you're probably affected by Kari's Law. This law requires these phones to have access to direct dialing to 911.

If you work in an office, hospital, or school that uses multi-line telephone systems, you're probably affected by Kari's Law. This law requires these phones to have access to direct dialing to 911.

Are YOU a 9-1-1 hero? Some famous Texas faces participated in the Are You a 9-1-1 Hero campaign, and for 9-1-1 Month we're thanking them for being 9-1-1 advocates! It wasn't long ago when the Dallas Cowboy Cheerleaders, Rusty Greer, and other local heroe

Are YOU a 9-1-1 hero? Some famous Texas faces participated in the Are You a 9-1-1 Hero campaign, and for 9-1-1 Month we're thanking them for being 9-1-1 advocates! It wasn't long ago when the Dallas Cowboy Cheerleaders, Rusty Greer, and other local heroes helped promote when, where, and how to dial 9-1-1! What other familiar faces do you see in this throwback video?

This past week we honored the 600 telecommunicators who selflessly serve their communities and provide life-saving services when people are experiencing the worst day of their lives. Those three digits are the only link to safety for many every day, and

This month is National 9-1-1 Public Education Month! In honor of public educators everywhere and the ones that came before us, we're dedicating this week to Red E. Fox! Red E. Fox has educated thousands of children all over the country on how, when, and