04/23/2021
9-1-1 is WAY more than just a number! It's hope! Thanks to the TCS at the Corsicana Police Department and @BalchSpringsPoliceDepartment for being the GREATEST telecommunicators we could ask for!
NCT 9-1-1
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THIS PAGE IS NOT MONITORED ON A 24 HOUR BASIS. IF YOU HAVE AN EMERGENCY CONTACT 9-1-1. Learn tips on how to be better prepared whenever you have to dial 9-1-1!
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Remember 9-1-1 Use It, Don’t Abuse It!
Operating as usual
04/23/2021
New features in NCT911 maps helps 911 find you in an emergency
Two new features are now available to NCT9-1-1 telecommunicators that help them identify your enhanced location and to launch a 9-1-1 Chat over the phone. Take a look at what this means for the safety of our citizens:
https://hubs.li/H0LR6Vx0
Two new features have gone live in the NCT911 service area, allowing call takers to better pinpoint your location or reach out through chat.
04/22/2021
Telecommunicator appreciation week may have ended but the appreciation doesn't stop there! Just check out the smiles of the telecommunicators at the Prosper Police Department and Navarro County Sheriff’s Office!
04/21/2021
Rob Lowe, star of 9-1-1: Lonestar, takes a second to say #ThankYou911!
Thanks for recognizing the first, first responders!
04/21/2021
NCT9-1-1 went through a mapping upgrade that added new features for our service area: 9-1-1 Chat and Enhanced Location.
9-1-1 Chat allows call takers to chat directly with you over text. This chat will come from a 10-digit number to your device and can be translated to over 70 languages. Text-to-9-1-1 is also available in our service area, which is initiated by you directly texting the digits "9-1-1."
Enhanced Location sends a text from a 10-digit number to your device containing a link. If you click the link, your location will be sent to the 9-1-1 call taker.
Learn more: https://hubs.li/H0LwBrF0
NCT9-1-1 went through a mapping upgrade that added new features for our service area: 9-1-1 Chat and Enhanced Location.
9-1-1 Chat allows call takers to chat directly with you over text. This chat will come from a 10-digit number to your device and can be translated to over 70 languages. Text-to-9-1-1 is also available in our service area, which is initiated by you directly texting the digits "9-1-1."
Enhanced Location sends a text from a 10-digit number to your device containing a link. If you click the link, your location will be sent to the 9-1-1 call taker.
Learn more: https://hubs.li/H0LwBrF0
04/20/2021
New features in NCT911 maps helps 911 find you in an emergency
Features on the new NCT9-1-1 mapping system can help call takers locate you in an emergency or launch a 911 chat. Did we tell you it can translate to over 70 languages? Read our press release for more information!
https://hubs.li/H0LwqWS0
Two new features have gone live in the NCT911 service area, allowing call takers to better pinpoint your location or reach out through chat.
04/19/2021
Seagoville Police Issue Amber Alert for Two Teenagers
Amber alert issued for two teenagers last seen early this morning by Seagoville police.
Police say Devany Betancourt (left) and Marina Nelson (right) may be in "grave or immediate danger."
04/18/2021
Are you compliant with Kari's Law? If your office building, hospital, nursing home, or school campus uses a multi-line telephone system, you should be.
You can find out what that means at our resource page: https://hubs.ly/H0LgSwP0
Are you compliant with Kari's Law? If your office building, hospital, nursing home, or school campus uses a multi-line telephone system, you should be.
You can find out what that means at our resource page: https://hubs.ly/H0LgSwP0
04/18/2021
Thank you for all you do and congratulations on your retirement, Kelly!
04/17/2021
What is the history of 911 in Texas?
You may think 9-1-1 has always been a part of the Lone Star State, but it's actually a fairly recent program in some areas! How did the 3-digit emergency number make its way across Texas? https://hubs.li/H0LgDZp0
911 hasn't always been the best way to reach help during an emergency. In fact, it began its journey in the 60s. Find out the history of 911 in Texas in this post.
04/16/2021
WPD telecommunicator honored as professional of the year
Our Annual 9-1-1 Awards were made to highlight the individuals within our region with go above and beyond when saving lives and making a difference. Congratulations, Dylan! You earned it! Weatherford Police Department, Texas Weatherford Democrat
https://www.weatherforddemocrat.com/news/local_news/wpd-telecommunicator-honored-as-professional-of-the-year/article_84fe9512-47ea-54fe-865f-e56d353c8e22.html
Weatherford Police Department Telecommunications Officer Dylan Swackhammer was selected as a 911 Professional of the Year for the North Central Texas area.
04/16/2021
The NCT9-1-1 Operations Team is sorting this year’s TC gift today! We can’t wait to deliver these T-Shirts to the world’s best 9-1-1 telecommunicators!
The NCT9-1-1 Operations Team is sorting this year’s TC gift today! We can’t wait to deliver these T-Shirts to the world’s best 9-1-1 telecommunicators!
04/16/2021
This past week we honored the 600 telecommunicators who selflessly serve their communities and provide life-saving services when people are experiencing the worst day of their lives. Those three digits are the only link to safety for many every day, and
This past week we honored the 600 telecommunicators who selflessly serve their communities and provide life-saving services when people are experiencing the worst day of their lives. Those three digits are the only link to safety for many every day, and we can't thank the people who answer the call enough.
Thank you for everything you do!
04/15/2021
Women really do make the world go round, and next week some of the most interesting 9-1-1 women are coming together to discuss one of the greatest weeks ever: TC Appreciation week!
Join the Women in 9-1-1 group on April 22 for a virtual happy hour! #womenin911
Women really do make the world go round, and next week some of the most interesting 9-1-1 women are coming together to discuss one of the greatest weeks ever: TC Appreciation week!
Join the Women in 9-1-1 group on April 22 for a virtual happy hour! #womenin911
04/14/2021
We love seeing so much support for our 9-1-1 region during telecommunicator appreciation week!
A special shout out to our CSI and Property Units for bringing us treats and snacks. Your thoughtfulness is greatly appreciated! #OneFamily
04/13/2021
Congratulations to all the 2020 TXNENA award winners! We’re THRILLED to see so many NCT9-1-1 staff and representatives from our PSAPs among the winners and nominees!
04/12/2021
Data In Dispatch: Is Your Agency Ready?
NCT9-1-1 Communications Coordinator Amelia Mueller discusses the future of data in 9-1-1 in the latest edition of NENA's The Call. Is your agency ready?
https://hubs.li/H0Kq0Cv0
The majority of law-enforcement and...
04/11/2021
Happy Public Safety Telecommunications week!
04/11/2021
Today marks the beginning of Public Safety Telecommunications Week, where we show our appreciation for almost 4,000 9-1-1 telecommunicators across Texas for being the first, first responders. These headset heroes are the first thing our citizens hear when they're going through the worst day of their lives, and we are proud to serve them as a 9-1-1 authority.
This week, thank a telecommunicator or share this proclamation from Governor Abbot to show your support for the thin gold line.
Today marks the beginning of Public Safety Telecommunications Week, where we show our appreciation for almost 4,000 9-1-1 telecommunicators across Texas for being the first, first responders. These headset heroes are the first thing our citizens hear when they're going through the worst day of their lives, and we are proud to serve them as a 9-1-1 authority.
This week, thank a telecommunicator or share this proclamation from Governor Abbot to show your support for the thin gold line.
04/10/2021
You should always give your location to the 9-1-1 call taker. It's the quickest way to get first responders to you.
You should always give your location to the 9-1-1 call taker. It's the quickest way to get first responders to you.
04/09/2021
This month is National 9-1-1 Public Education Month! In honor of public educators everywhere and the ones that came before us, we're dedicating this week to Red E. Fox! Red E. Fox has educated thousands of children all over the country on how, when, and
This month is National 9-1-1 Public Education Month! In honor of public educators everywhere and the ones that came before us, we're dedicating this week to Red E. Fox! Red E. Fox has educated thousands of children all over the country on how, when, and why to dial 9-1-1 and he always does it with a smile. Thanks for attending so many 9-1-1 events and for all your hard work, Red E. Fox!
04/08/2021
Is your business affected by the Ray Baum's Act?
The Ray Baum's Act will affect any business or organization that uses a multi-line telephone system, or MLTS. This is a system that requires you to dial "9" to reach an outside line, including 9-1-1. https://hubs.li/H0Kb_7_0
Many Texas businesses must be in compliance with the Ray Baum's Act. Find out if yours is one of them by reading out latest blog post.
04/07/2021
Legislators reintroduce bill to change job classification of 911 dispatchers nationwide
We cannot give up the fight for reclassification! It’s too important! All 9-1-1 telecommunicator across the country deserve to be recognized as first responders - not clerical workers.
The bipartisan bill was co-authored by Rep. Norma J. Torres, who is a former LAPD dispatcher, and Rep. Brian Fitzpatrick, a former FBI agent
04/07/2021
It's a good idea to know the 10-digit number for your local law enforcement agency - just in case. Save it in your cell phone! If you're not located within the NCT9-1-1 service area, you can find your 10-digit number at your local police department or sheriff's office's website.
It's a good idea to know the 10-digit number for your local law enforcement agency - just in case. Save it in your cell phone! If you're not located within the NCT9-1-1 service area, you can find your 10-digit number at your local police department or sheriff's office's website.
04/06/2021
PSA: How Does Kari's Law Affect Your School District - NCT9-1-1
Schools in Texas should be compliant with Kari's Law. That means office phones that require a prefix digit to reach an outside line have direct dialing to 9-1-1, so no "9" necessary. This could save lives by preventing a delayed response during an emergency.
Watch our PSA to learn more.
https://hubs.li/H0KbQ-y0
How are school's affected by Kari's Law? This PSA covers everything your ISD needs to know about Kari's Law and Ray Baum's compliance.
04/05/2021
How Does Kari's Law Affect Your School?
Kari's Law requires multi-line telephone systems (MLTS) to have direct dialing to 9-1-1. Schools have office and classroom phones that require a prefix digit, like "9," to dial and outside line. This includes dialing 9-1-1. Find out how you can protect your staff and students at our Kari's Law resource page: https://www.nct911.org/karislaw/
04/04/2021
Happy Easter from our NCT9-1-1 family to yours! We hope you have an egg-cellent day!
Happy Easter from our NCT9-1-1 family to yours! We hope you have an egg-cellent day!
04/03/2021
Congratulations to the 9-1-1 Award Winners of 2021!
Check out the winners of the 2021 Annual 9-1-1 Awards! It was a tough year for everyone, but we're proud to work with such resilient telecommunicators. https://hubs.li/H0K67sR0
These individuals and teams have excelled over the past year as headset heroes! Congratulations to these award winners!
04/02/2021
It’s time the first, first responders were recognized.
Throughout #COVID19, America’s 9-1-1 professionals have been there for us, 24/7. Now it's time to give them the respect they deserve.
We call on every member of Congress to cosponsor the #911SAVES Act and support the unsung heroes of public safety. https://bit.ly/3rLJMeE
04/02/2021
This month is dedicated to that amazing three digit number we all know! Happy 9-1-1 Public Education Month! In honor of this amazing event, check out our 9-1-1 blog at https://hubs.li/H0Kq1TX0, educate someone about a new 9-1-1 fact, or just thank a first responder!
This month is dedicated to that amazing three digit number we all know! Happy 9-1-1 Public Education Month! In honor of this amazing event, check out our 9-1-1 blog at https://hubs.li/H0Kq1TX0, educate someone about a new 9-1-1 fact, or just thank a first responder!
04/02/2021
Subscribe to the future of 9-1-1.
Subscribe to the NCT9-1-1 blog and you'll subscribe to the future of 911.
https://hubs.li/H0K5TRK0
We pride ourselves on our innovation in 9-1-1 and want you to join us on the cutting edge. Subscribe to our blog and be a part of the future of 9-1-1.
04/01/2021
Great advice!
It is important to remember that calling 9-1-1 is only for emergencies that require immediate assistance for police, fire or medical services.
Tips for calling 9-1-1
Dial 9-1-1 from a Safe Location
Give the 9-1-1 Dispatcher your location, using an address, cross street or landmark
Give the 9-1-1 Dispatcher your Phone Number
Stay on the line with the Dispatcher until they tell you that it is okay to disconnect the call
Tips for Texting 9-1-1
Always send your emergency and location in your first text message to 9-1-1
Answer all of the dispatcher’s questions and be prepared to follow instructions
Do Not text and drive
Do Not send a group message to 9-1-1
Do Not send videos and photos to 9-1-1
9-1-1 Call if you can, Text if you can’t
www.mcead911.org
#911saveslives #help911helpyou #911tips #911publiceducation #mcead911
03/31/2021
What apps or tools can you download or use to help 9-1-1, help you in an emergency?
There's an app for that, but when it comes to getting help in an emergency, you should do your research.
https://hubs.li/H0K5RdJ0
This post covers some of the free emergency apps or tools you can download that could help 9-1-1 call takers help you during an emergency. Learn how to access these free resources by visiting our blog!
03/30/2021
Congratulations to the 9-1-1 Award Winners of 2021!
Congratulations to the 9-1-1 Award Winners of 2021! Each year we award some outstanding individuals and teams who went above and beyond the call of duty. 2020 was a particularly challenging year for everyone, especially those serving their communities in public safety. We're proud to call these telecommunicators members of the NCT9-1-1 family!
https://hubs.li/H0K5xJk0
These individuals and teams have excelled over the past year as headset heroes! Congratulations to these award winners!
03/29/2021
Kari's Law: Are You Protecting Your People?
Kari's Law requires all organizations that use a multi-line telephone system, or MLTS, to have direct dialing to 9-1-1. The most common organizations affected by this law are hotels, hospitals, schools, and those in office buildings.
If you aren't compliant with Kari's Law, you must have a waiver on file. Learn more about what you need for compliance at our Kari's Law and Ray Baum's Act resource page: https://hubs.ly/H0K48dZ0
Address
616 Six Flags Drive, Centerpoint Two
Arlington, TX
76011
The purpose of this Facebook Fan Page is to provide a forum for the public to see how the North Central Texas Council of Governments, Regional 9-1-1 Program conducts business. However, this is a moderated channel, meaning all comments will be reviewed for appropriate content. Please show respect to those you are addressing when submitting comments. Comments that include abusive or vulgar language, spam, hate speech, personal attacks, or similar content will not be posted on this channel. We reserve the right to determine which comments are acceptable for this page. We will however, post and attempt to comment on legitimate questions and concerns regarding the North Central Texas Council of Governments, Regional 9-1-1 Program’s mission and the efforts to help our Public Safety Answering Points (PSAP’s), community, citizens, and businesses. While the North Central Texas Council of Governments will not be collecting or retaining these comments in our records, this is a public forum and any information provided in comments will be publicly available on Facebook. As such, please do not include personal details such as your address, social security number, or any other information you do not want available to the general public. Questions??? Email us at [email protected]
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Disclaimer: The NCT9-1-1 Program reserves the right to add, remove or edit content on this page at its discretion. Every effort will be made to monitor this site and ensure content is appropriate in nature. The following content is subject to removal: off subject or out-of-context, personal obscenities, sensitive or personal identifying information, threats or harassment, illegal or violent activities, political views, and copyrighted information not owned by the NCTCOG 9-1-1 Program. If you find inappropriate content, please notify the administrator immediately. The NCTCOG 9-1-1 Program shall not be held responsible for inappropriate content submitted by other Facebook users. Please DO NOT post emergencies on this page. If you have an emergency, call 9-1-1.
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Videos
This past week we honored the 600 telecommunicators who selflessly serve their communities and provide life-saving services when people are experiencing the worst day of their lives. Those three digits are the only link to safety for many every day, and
This month is National 9-1-1 Public Education Month! In honor of public educators everywhere and the ones that came before us, we're dedicating this week to Red E. Fox! Red E. Fox has educated thousands of children all over the country on how, when, and
How Does Kari's Law Affect Your School?
Kari's Law: Are You Protecting Your People?
Inclement Weather and 9-1-1
What goes on inside a public safety answering point? We visited the Ellis County Sheriff's Office to ask them a few questions about what it's like to be a 9-1-1 telecommunicator.
Saving Lives and Making a Difference
Director of 9-1-1 Christy Williams looks back at this past year, what we learned, and what the future may hold for the emergency number industry. Read the full transcript of Christy’s reflections on 2020: https://www.nct911.org/reflectionson2020/
Director of 9-1-1 Christy Williams looks back on the unprecedented year 2020 and what it meant for the North Central Texas Emergency Communications District. We've seen a lot of lows this year in our world in general, but we've also seen communities comi
Today, the North Central Texas Council of Governments hosted its Annual Awards Ceremony, and we wanted to take a moment to congratulate the NCT9-1-1 staff members who received an award! NCT9-1-1 came away with four P
Location, location, location! It matters - especially when calling 9-1-1! You should always confirm your location with the call taker whether you're calling on a landline or a cell phone. Cellphones in particular don't connect with a specific address, an
We know events like haunted houses are popular this time of year, but it’s safer to stick to outdoor venues. Things like corn mazes, spooky zoo events, or pumpkin patches will be a safer choice! Review our post of outdoor North Texas Halloween events to
Want to celebrate Halloween but stay safe? Have your own socially distanced costume parade! Get the neighborhood kids into their costumes (or the parents, we don’t judge!) and drive around the neighborhood to show off some great costumes - it’s like C
Halloween is just around the corner and we can't wait! Remember to stay spooky safe this season by following recommended guidelines like washing your hands frequently and practicing social distancing!
It's almost time for Halloween, and we want you to stay spooky safe! We know events like haunted houses are popular this time of year, but it’s safer to stick to outdoor venues. Things like corn mazes, spooky zoo events, or pumpkin patches will be a saf
9-1-1 Adventures!
Zoey the Zebra and Thomas the Toucan are going on a safari! They'll come across an emergnecy and have to get help, but luckily they know how, when, and why to dial 9-1-1! Download the activity worksheets to follow along on the 9-1-1 adventure: https://hubs.li/H0wpsVB0
Congratulations to NCT9-1-1 Director Christy Williams for winning the Critical Communications Leader of the Year Award! Thank you to everyone who took the time to vote for her and show your appreciation for her hard work and leadership!
Congratulations to NCT9-1-1 Director Christy Williams for winning the Critical Communications Leader of the Year Award! Thank you to everyone who took the time to vote for her and show your appreciation for her hard work and leadership!
Thank You to our 2020 9-1-1 Telecommunicators!
Happy Telecommunicator Appreciation Week! We put together this short video to celebrate the dedication of NCT9-1-1's 600 hardworking TCs. Thanks for everything you do!
Coronavirus and 9-1-1 Public Service Announcement
An overview of 9-1-1 and emergency services during the coronavirus pandemic and useful information on the 2-1-1 coronavirus line. You can get more information here: https://www.nct911.org/coronavirus-and-911/
Last week we celebrated the retirement of Sherry Blankenship Decker. She spent over 40 years within the emergency number industry and her legacy includes the creation of the only 9-1-1 Regional Training Academy in the state as well as the licensing of telecommunicators state-wide. Thank you for everything you've done, Sherry. We'll miss you!
On the seventh day of Christmas my dispatcher gave to me...
On the seventh day of Christmas my dispatcher gave to me...
At the Early Adopter Summit, we call our vendors partners. RapidSOS' Karin Marquez shares her favorite part of EAS 2019.
At the Early Adopter Summit, we call our vendors partners. RapidSOS' Karin Marquez shares her favorite part of EAS 2019.
What does it mean to be an early adopter? Not just innovating for innovation's sake, but to also keep up with current needs.
What does it mean to be an early adopter? Not just innovating for innovation's sake, but to also keep up with current needs.
Our attendees are all on the cutting edge of 9-1-1 innovation. They're sharing their thoughts with us today.
Our attendees are all on the cutting edge of 9-1-1 innovation. They're sharing their thoughts with us today.
We put together our top 4 Halloween safety tips! Watch the video to have a safe Halloween:
We put together our top 4 Halloween safety tips! Watch the video to have a safe Halloween:
How does 9-1-1 know your location when you call? Sometimes, they don't. You have to tell them.
How does 9-1-1 know your location when you call? Sometimes, they don't. You have to tell them.
What happens after you dial 9-1-1? Don't worry, we'll walk you through it.
What happens after you dial 9-1-1? Don't worry, we'll walk you through it.
Come see NCT9-1-1 at the Deaf Celebration Expo! Spin the wheel and get a prize!
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Nearby government services
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North Central Texas Council of Governments
616 Six Flags Dr -
NCTCOG Environment & Development
616 Six Flags Drive -
NCTCOG Transportation Department
616 Six Flags Dr -
Community Health Charities of Texas, North Te
624 Six Flags Dr, Ste 216 -
NCT 9-1-1 PSAP Supervisor Committee
600 Six Flags Dr -
2500 E Randol Mill Rd, Ste 200
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2012 E Randol Mill Rd Ste 208
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Federal Procurement Conference (osdbu)
Walter E Washington Convention Center, Washington D.C. -
2000 E Lamar Blvd, Ste 600
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ASAP Courier and Delivery Services, Inc.
179 South Watson Rd #408 -
1106 State Hwy 360, Grand Prairie
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Arlington Parks and Recreation
Richard Greene Linear Park - 1601 W Randol Mill Rd -
Arlington Parks and Recreation
Dr. Robert Cluck Linear Park -
Blue Mound Texas Police Department
301 S. Blue Mound Rd, Blue Mound -
2515 W Jefferson #101, Grand Prairie
Other Public & Government Services in Arlington
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Arlington Parks and Recreation
Fish Creek Linear Park - Cravens Park to Hwy 360 -
From The Heart International Educational Serv
PO Box 151569 -
Partners In Health-a Tarrant County Public He
700 E Abram St, Ste 304 -
Arlington Parks and Recreation
Dog Park Tails N' Trails - 900 SE Green Oaks Blvd -
Sublett Drive
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The University of Texas at Arlington
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1927 SW Green Oaks Blvd
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Arlington Parks and Recreation
Marrow Bone Spring Park - 600 W Arkansas Ln -
2610 N Casa Blanca Ct
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401 E Lamar Blvd
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Arlington Parks and Recreation
Martha Walker Park - 7509 Sharon Lee Dr -
Arlington Parks and Recreation
Julia Burgen on the Greenway - Collin St. to Park Row
Comments
Our therapy dog Molly was recently featured on "America Together (Fox and Friends)
Chaplain Ron
Our therapy dogs minister to our law enforcement and first responder family through the unconditional love of a canine!
a friend of college posted this and I wanted to share it!