City of Atlanta E911 Communications

08/28/2026

Today, we had the opportunity to be a vendor at City Hall’s Career Fair.

We enjoyed educating attendees about what we do inside the Atlanta E-911 Center and encouraging some future City of Atlanta employees to join Atlanta’s Finest - Team ATL E-911!

Thank you City of Atlanta Government! Until next time.

08/27/2026

Please join us in congratulating Dispatch Classes #4 and #5!

They have officially graduated from the training room and are now headed into our E-911 Center to begin on-the-job training!

We are excited to see them take this next step in their journey. Congratulations, Classes #4 and #5!

08/26/2026

Our seniors had the right moves 💃🏾🕺🏾 and now they know how to Make The Right Call!

Now it’s time to make sure the rest of Atlanta is put up on game!

Know when to call 911. Know when to use 311. Make The Right Call 📱.

08/21/2026

We had a great time at the Bingo De Blanc All White Affair! Everyone looked great 🤍!

Thank you, DPW, for having us! We’re grateful for the opportunity to connect with our beautiful senior community and share helpful knowledge and resources.

08/13/2026

08/10/2026

July 2026 Call Insights ☎️

In July, Atlanta’s E-911 handled 97,501 calls, along with 639 Text-to-911 messages, and 823 web portal entries. Our average answer time was 14.30 seconds.

Atlanta E-911 remains committed to answering the call and serving our community 24/7.

A huge thank you to our team for their hard work, dedication, and professionalism!

08/05/2026

National Night Out was a great success! Thank you to Midtown Neighbors' Association for having us. We greatly appreciate the opportunity to connect with the community and share important public safety information and resources. We look forward to seeing everyone again next year!

07/31/2026

This month was one for the books! From wrapping up FIFA to earning CALEA accreditation in the same month, these accomplishments are a true reflection of the hard work and dedication of our Atlanta E-911 team.

07/31/2026

Atlanta E-911 is proud to recognize the employees who served during the 1996 Olympic Games and continue serving the City of Atlanta today.

Today, we’re recognizing Shannon Coln for her 30+ years of dedication, commitment, and service to our city, as well as her fellow call takers and dispatchers. Ms. Coln is known for her dependability and the excellence she brings to her work each day.

Thank you, Ms. Coln, for continuing to serve our city and our Center with excellence. We appreciate all you’ve done and continue to do for the City of Atlanta.

07/30/2026

Atlanta E-911 is proud to recognize the employees who served during the 1996 Olympic Games and continue serving the City of Atlanta today.

Today, we’re recognizing Ms. Pamela Jeter for her 30+ years of dedication, commitment, and service to our city. Ms. Jeter serves as a supervisor for our C/D shifts with generosity, compassion, and professionalism. Her leadership and commitment have made a lasting impact on both our E-911 team, field officers, and the citizens we serve.

Thank you, Ms. Jeter, for continuing to serve our city and our Center with excellence. We appreciate all you’ve done and continue to do for Atlanta.