05/01/2026
A new council-approved project is launching on May 1st, to bring updates about utility outages and other information to residents.
Over the next few days, you may receive a text notification that asks if you’d like to opt in to receive information related to utility service, public safety, and community well-being. If you do not opt out by texting STOP to 785-594-5168, you will receive updates. You may also choose to send information to 785-594-5168 in the event of an outage, and you will have the ability to ask questions directly.
Each customer will also receive a postcard with information about the software, called Outifi, asking if you’d like to update your contact information with the City. You may also just call City Hall directly at 785-594-6427 to update your phone number, or email [email protected].
How to Report an Outage or Water Leak
Text or call (785) 594-5168 to report a power outage. Please note this is not the same number for reporting as in the past.
Text “START” - Start receiving messages
Text "OUTAGE" – Report a power outage
Text "STATUS" – Receive the current status of a power outage
Text “STOP” - Stop receiving messages
More information about the program and a live outage map are available on the Utility Alerts page: https://www.baldwincity.gov/utility-alerts.