05/09/2026
🗣UTILITY CUSTOMER SERVICE REMINDERS💻
If you are struggling with utility bill payments, please ask for help. Resources may be available by connecting with the entities listed below.
211 Northeast Michigan
PHONE: 211 or 1-888-636-4211 (Hearing impaired callers call MI-RELAY at 1-800-649-3777)
ONLINE: http://211nemichigan.org
Mid Michigan Community Action
PHONE: 989-894-9060
ONLINE: https://www.mmcaa.org/economicsecurity.html
Michigan Department of Health and Human Services
PHONE: 1-844-464-3447
ONLINE: https://bit.ly/34LGLlx
City of Bay City Utility Customer Service
PHONE: 989-894-8104 (choose option 7)
*Contact UCS to make payment arrangements or learn about additional options Monday-Friday from 7 a.m. to 5 p.m.
Additional agencies which may have resources available:
United Way of Bay County, 989-893-7508 ext. 12
Salvation Army, 989-893-3041
St. Vincent de Paul Society, 989-893-5772
Region VII Area Agency on Aging, 989-893-4506
Michigan Veterans Trust Fund, 989-895-4189
True North Community Services, 231-924-0641
As a reminder, here are options for paying a utility bill:
USPS Mail – Bay City Treasurer, 301 Washington Avenue, Bay City, MI 48708
Phone – 1-877-885-7968 or 1-989-894-8104 (choose option 7)
Online – http://www.BayCityMI.gov then click “Pay Bills Online”
Direct Bank Payments – Automatic withdrawal from checking or savings account
Drop Box – Located in the parking lot between City Hall and the Bay County Historical Museum
UCS Office – Located on the first floor of City Hall. Be sure to take a number from the dispenser when you arrive.
Payment Only Window – Located on the first floor of City Hall. Be sure to have your utility bill with you. You do not need to take a number for this service. You may pay with cash, check or card.