St. Clair County 9-1-1 ETSB

06/01/2026

UPDATE: As of Tuesday evening, this issue has been resolved.

We have been notified of a Central Office Isolation impacting approximately 1,012 landline phone customers in the Lebanon area. Those impacted may be unable to reach 911. In case of an emergency, calls will still go through on a cell phone. We will update when we receive more information.

05/07/2026

UPDATE: 05/08/2026 at 0816am: Verizon has notified us that the service has been restored.

05/07/2026 at 1105am: Verizon Wireless has notified us of a cell tower outage affecting St. Clair County and surrounding areas. Verizon Wireless Customers may have difficulty reaching 9-1-1. We will post updates as we receive them.

05/06/2026

St Clair County ETSB has been happy to host the Illinois APCO Leadership Symposium the past two days. Yesterday focused on 9-1-1 Telecommunicators and today is Supervisors and Directors.

04/17/2026

As National Public Safety Telecommunicator Week comes closer to an end , today we showcase the CENCOM West PSAP. In addition to being the primary backup center for CENCOM East, they also serve as the primary dispatch agency for the below departments.

Brooklyn Police
Cahokia Police
Caseyville Police
Dupo Police
East Carondelet Police
East St Louis Police
Fairmont City Police
Sauget Police
Washington Park Police

Dupo EMS

Alorton Fire
Brooklyn Fire
Cahokia Fire
Camp Jackson Fire
Caseyville Fire
Church Road Fire
Dupo Fire
East St Louis Fire
Fairmont City Fire
Golden Gardens Fire
Hollywood Heights Fire
Midway Fire
Prairie Du Pont Fire
Sauget Fire
St Clair Special Emergency Services
St Louis Downtown Airport Fire
State Park Fire
Washington Park Fire

This week, we proudly recognize and honor the incredible men and women of CENCOM West and all of our 9-1-1 PSAPs—our 9-1-1 Telecommunicators who serve as the true first, first responders.

Behind every emergency call is a calm voice, a steady hand, and a dedicated professional working tirelessly to ensure help is on the way. These individuals handle every situation imaginable—often in someone’s worst moment—with compassion, professionalism, and strength.

04/16/2026

As the week continues we again spotlight another 9-1-1 PSAP in St Clair County. Today we highlight the MECOMM Center in O’Fallon. This center has the primary responsibility for O’Fallon Police, Fairview Heights Police, Shiloh Police, O’Fallon Fire, Fairview Fire, French Village Fire and O’Fallon EMS agencies. They also serve as the backup center for the Belleville PSAP.

Just like the others, this 9-1-1 Center is staffed with dedicated professionals who stand ready to assist with whatever emergency is presented to them. We thank them for their dedicated service to those they serve.

04/15/2026

National Public Safety Telecommunicator Week continues and today we thank some of the great partners who are providing meals and treats to our telecommunicators.

Just yesterday East Side Fire Dept delivered pizzas, Tactical Towing sent doughnuts and Abbott Ambulance and Omnigo CAD both sent cookies.

9-1-1 Telecommunicators serve as our counties First, First Responders and they deserve all the great things coming their way. And while they appreciate all the great food and snacks, sometimes just knowing our great citizens appreciate the work they do day in and day out is the greatest gift we can give them.

04/14/2026

With the continuation of National Public Safety Telecommunicator Week, today we spotlight CENCOM East. This center covers many departments on the east side of the county including

St Clair County Sheriff Dept
St Clair County Probation
St Clair County Coroner’s Office
Freeburg Police
Lebanon Police
Marissa Police
Mascoutah Police
Millstadt Police
New Athens Police
Smithton Police

Mascoutah EMS
Millstadt EMS

East Side Fire Dept
Fayetteville Fire Dept
Freeburg Fire Dept
Hecker Fire Dept
Lebanon Fire Dept
Lenzburg Fire Dept
Marissa Fire Dept
Mascoutah Fire Dept
Millstadt Fire Dept
Northwest Fire Dept
Smithton Fire Dept
St Libory Fire Dept
Villa Hills Fire Dept

This center also serves as the primary backup center for CENCOM West.

We thank them for their dedicated service to our first responders and the communities in which they serve. Our 9-1-1 Telecommunicators are the first line of defense and often the calming voice in the midst of chaos.

04/13/2026

As National 9-1-1 Telecommunicator Week continues today we spotlight the Belleville PSAP (Public Safety Answering Point). The Telecommunicators at Bellevilles 9-1-1 Center are responsible for processing emergency and non-emergency calls for service for the Belleville Police and Fire Departments, Swansea Police and Fire Departments and the Signal Hill Fire Department. They also serve as the primary backup center for the O’Fallon (MECOMM) Dispatch Center.

We take this time to thank the first, first responders of the Belleville 9-1-1 Dispatch center for their tireless efforts to serve the residents, businesses and visitors of these communities.

04/12/2026

As today begins National 9-1-1 Telecommunicator week we take a moment to thank these dedicated professionals for their service to our community.

04/06/2026

We extend our deepest sympathies to Wescomm 9-1-1 and the family/friends of TC Prosser.

Today, WESCOM sadly mourns the loss of one of our own.

TC Melissa "Missi" Prosser unfortunately passed away after being involved in an auto accident earlier this morning.

Missi was a wonderful person who displayed a passion for helping others, and quickly became a valued member of the WESCOM family.

Words cannot adequately describe our feelings right now., and our condolences are with her family and friends. To say she will be missed would be an understatement.

Rest easy Missi, we have the watch from here.