Pueblo of Santa Ana Gaming Regulatory Commission

Pueblo of Santa Ana Gaming Regulatory Commission page for the Pueblo of Santa Ana Gaming Regulatory Commission Office and Staff. Welcome to the Pueblo of Santa Ana Gaming Regulatory Commission's official page.

The PSAGRC is tasked with ensuring that gaming is conducted in a fair and honest manner on Santa Ana Pueblo lands. The purpose of this page is to provide information to the pueblo community and general public regarding office activities, news stories, photographs, video and any other information considered to be in the public interest.

Operating as usual

02/19/2021

It's been four months since our last post on October 1. Since that time, on November 16 our offices closed again because of the rising numbers in COVID-19 positivity cases in the state.

The Santa Ana tribal government continues to closely monitor the state health data for indicators that would permit a safe re-opening of our offices. Until that time, our offices continue to be closed with some staff working remotely from home.

If you are a PMO, KEY or Non-Key/ Non-Gaming license holder and your license is due to expire in February or March, the Licensing Manager will be in contact with you. Distribution/Pick-up of your renewed license will not occur until just before the Santa Ana Star Casino Hotel resumes operation whenever that date is decided. Notice will be posted here and on the casino's Beekeeper app.

If you have any questions or concerns regarding your renewal, please email us at [email protected]

10/01/2020

PSAGRC Licensing Department will be issuing renewed Key and Non-Gaming/Non-Key licenses for those who have completed the 2020 renewal process and for those who have been notified by SASCH Human Resources of a title change or transfer to a different position or department.

** Please note that this is only for those SASCH Team Members who have been recalled to work by the Human Resources Department.

DATES & TIMES: October 7,8 and 9 from 9:00 a.m. to 12 Noon each day

PLACE: Downstairs of Tamaya Ventures Building (formerly SSI Building)

ADDRESS: 51 Jemez Canyon Dam Road Bernalillo, NM 87004

Please adhere to the following guidelines:

- A face mask is required to enter the building
- Maintain a 6ft distance between others in queue
- Only the licensee will be permitted to pick up a license
- If you are not felling well, do not come to pick up your license. Contact the Licensing Department to reschedule a different time & date
- Please bring your previously issued license

Please contact the PSAGRC Licensing Department at (505) 867-3489 or by Email at [email protected] for any questions or concerns.

03/18/2020

At this time all PSAGRC Offices are closed for 30 days out of an abundance of caution due to the current situation with the COVID-19 Virus.
All licensing processes have been halted until further notice. If you began the licensing process on or before March 16, 2020, your application process will be continued upon our return.
For those active Santa Ana Star Casino Hotel employees whose licenses show an expiration date between March 16 through April 30, 2020, you may renew your licenses without penalty after PSAGRC offices re-open.

November has been designated as National Native American Heritage Month.  As the holiday of Thanksgiving is celebrated, ...
11/27/2019

November has been designated as National Native American Heritage Month. As the holiday of Thanksgiving is celebrated, we ask that our Non-Native friends remember the contributions and sacrifices that Native Peoples have made for this great country of ours. #NativePride

November is National Native American Heritage Month. The National Indian Gaming Commission would like everyone to take this opportunity to celebrate the rich histories, diverse cultures and important contributions of our nation’s first peoples.

11/27/2019

All PSAGRC offices will be closed beginning Thursday, November 28 through November 29. Re-opening on December 2.

07/17/2018

***BREAKING***
All PSAGRC offices will be closed beginning on Tuesday, July 24, 2018 at Noon through Friday, July 27, 2018.

PSAGRC offices will re-open on Monday, July 30, 2018.

07/16/2018

Thursday July 26th is the annual Feast Day of Saint Anne. This day is a designated tribal holiday and most Santa Ana tribal government offices will be closed, including PSAGRC offices. More particular operational hours for PSAGRC will be posted in the coming days so please stay tuned.

06/27/2018

***NOTICE***NOTICE***

All PSAGRC offices will be closed on Friday, June 29, 2018 for the Pueblo's celebration of St. Peter's Feast Day.

Offices will re-open on Monday, July 2 at 8:00 a.m.

All PSAGRC offices will also be closed on Wednesday, July 4, 2018 in celebration of Independence Day.

Offices will re-open on Thursday, July 5 at 8:00 a.m.

If you have a new gaming license or a renewed gaming license that needs to be picked up, please be aware of these closure dates.

05/22/2018

***NOTICE***NOTICE***
All PSAGRC offices will be closed on Monday, May 28, 2018 for the Memorial Day Holiday. We will re-open on Tuesday, May 29, 2018 at 8 a.m.

Definitely a game changer for all in gaming.
05/16/2018

Definitely a game changer for all in gaming.

NIGC Releases Statement on the Supreme Court ruling on – Murphy v. National Collegiate Athletic Association bit.ly/2Ijat8W

05/16/2018

We have established a new email address specifically for communicating with the Licensing Department here at the PSAGRC. The email address is an alternative to contacting the Licensing Department especially when you have difficulty reaching someone directly by phone during peak hours of operation. The email address is [email protected].

03/27/2018

***NOTICE***NOTICE***
All PSAGRC offices will be closed on
Thursday, March 29 and Friday, March 30th.
We will re-open for operation on Monday, April 2, 2018.

If you have the renewal of your gaming license pending, please give our office a call to make arrangements for the pick-up of your license.

If you have an appointment scheduled with the Licensing Department, please call to arrange an alternate date for the appointment.

What are the prospects of Internet Gaming being approved in New Mexico? What ever the prospects may be, equity and fairn...
02/16/2018
Odds Are…

What are the prospects of Internet Gaming being approved in New Mexico? What ever the prospects may be, equity and fairness among all gaming stakeholders in New Mexico is crucial.

Now that Pennsylvania has legalized iGaming, how long will it be before other states join the club?

02/16/2018

***NOTICE***NOTICE***NOTICE***

All PSAGRC offices will be closed on Monday, February 19th in observance of President's Day.

Offices will reopen for operations on Tuesday, February 20th.

12/09/2017

Annual Christmas Dinner with co-workers... Happy Holidays to Everyone!! πŸŽ„πŸŽ„

We would like to send out our utmost gratitude to ALL armed forces Veterans who have served and who have made the ultima...
11/10/2017

We would like to send out our utmost gratitude to ALL armed forces Veterans who have served and who have made the ultimate sacrifice to defend our country and way of life! ❀️ #VeteransDay

11/09/2017

All PSAGRC offices will be closed tomorrow, November 10, 2017 in observance of the Veteran's Day Holiday,

Offices will reopen on Monday, November 13, 2017.

10/03/2017

NIGA Welcome Reception at G2E 2017.

PSAGRC office staff meeting with Commissioners to discuss concerns and offer ideas for improvement.
09/26/2017

PSAGRC office staff meeting with Commissioners to discuss concerns and offer ideas for improvement.

09/25/2017

***Office Closure***Office Closure***

Tomorrow September 26, 2017 all PSAGRC offices will be closed. All PSAGRC staff will be attending a meeting with the gaming commissioners.

We will resume normal office operations on Wednesday September 27.

PSAGRC staff attending a seminar on the components of and compliance of BSA/AML. Lots of important information to know o...
08/17/2017

PSAGRC staff attending a seminar on the components of and compliance of BSA/AML. Lots of important information to know on keeping our gaming facility in compliance with anti-money laundering laws.

07/26/2017

*****FEAST DAY CLOSURE*****

Today, July 26th, we celebrate our annual Feast Day of St. Anne. All PSAGRC offices will be CLOSED.

Offices will re-open on Thursday, July 27th.

07/21/2017

***EMERGENCY CLOSURE***

All PSAGRC offices are closed this afternoon due to an HVAC problem.

PSAGRC offices.will re-open on Monday, July 24th at 8:00 a.m.

07/19/2017

On Wednesday July 26th only, our offices will be CLOSED in observance of our pueblo's annual Feast Day of St. Ann.

Please be aware of this closure if you are due to renew your gaming license or if you are contacted to retrieve an approved license.

***NOTICE***NOTICE***NOTICE***
06/05/2017

***NOTICE***NOTICE***NOTICE***

05/26/2017

***OFFICE CLOSURE***
In observance of the Memorial Day Holiday, all PSAGRC offices will be closed on Monday, May 29, 2017. Offices will re-open on Tuesday, May 30th.

From all of us here at PSAGRC, have a wonderful holiday weekend and be safe on your travels near and far.

Pueblo of Santa Ana Gaming Regulatory Commission's cover photo
05/26/2017

Pueblo of Santa Ana Gaming Regulatory Commission's cover photo

05/25/2017

***IMPORTANT NOTICE***

Beginning Monday June 5, 2017, all casino employees who need to renew their gaming licenses/badges, must FIRST call the Licensing Department (505-867-3489) to make an appointment to begin the renewal process.

If you believe that you may be late by more than 10 minutes, please call immediately. Depending on the number of appointments ahead of you, you may need to reschedule.

Also, please refrain from bringing children younger than 13 years old to our offices, as it creates an unwelcome distraction for other guests and employees.

Making strides! πŸ’β€β™‚οΈπŸ‘πŸ‘
05/24/2017

Making strides! πŸ’β€β™‚οΈπŸ‘πŸ‘

"Congratulations! " goes out to the Santa Ana Star Casino for another great accomplishment!  FIVE consecutive years as a...
05/24/2017
Santa Ana Star Casino Hotel

"Congratulations! " goes out to the Santa Ana Star Casino for another great accomplishment! FIVE consecutive years as a Top Workplace. Keep up the great work!!

Fun fact! For FIVE CONSECUTIVE years we have been on Albuquerque Journal's Top Workplaces list. This year #1!

"We are appreciated. We treat each other with respect and that starts from the top."

Santa Ana Star Casino wants to thanks it's INCREDIBLE team members for making us #1! We couldn't do it without you.

#NewMexicosBestBet #TopWorkplaces2017 #Abq

The staff at PSAGRC would like to wish Pam Kern all the best as she heads into retirement.  Pam served as Director of Ca...
05/23/2017

The staff at PSAGRC would like to wish Pam Kern all the best as she heads into retirement. Pam served as Director of Casino Games at the Santa Ana Star Casino for approximately 5 total years.

04/24/2017

****Attention****

The Licensing Department will be closed for staff training on Thursday, April 27, 2017 only. There will be no processing of gaming license renewals nor processing of new applicants on this date.

If have already renewed your gaming license and need to pick it up, please do so as soon as possible.

03/09/2017

For the week of March 13th through March 17th, the Licensing Department will experience a temporary shortage of staff due to training. The Licensing office will remain open, but there may be delays in processing of license renewals and other processes.

We would request your patience and understanding during that time period.

02/17/2017

***REMINDER***

In observance of President's Day on Monday, February 20, 2017, all PSAGRC offices will be closed. PSAGRC offices will re-open on Tuesday, February 21, 2017 at 8:00 a.m.

Address

51 Jemez Dam Rd
Bernalillo, NM
87004

General information

This page is not monitored 24-hours a day. If you have a question specific to your gaming license application, status, payments or other requirements, please call our offices at (505) 867-3489.

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

(505) 867-3489

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