Billings 911 Communications Center

09/29/2026

When lives depend on communication, reliable technology isn't optional--it's essential. Please join us in celebrating an incredible members of our public safety communications team!
Jon has been named the MT APCO Radio Technologist of the year, and we couldn't be more proud.
Jon's expertise, problem-solving skills, and commitment to public safety are something our entire organization depends on. Whether he is working on a major technology project, or quietly preventing a problem before it ever affects operations, Jon consistently makes sure our public safety partners have the reliable communications they need.
Congratulations, Jon on this well-deserved recognition!!!

09/29/2026

We are incredibly proud to announce that Randi Sanderlin has been named MT APCO Supervisor of the year!!!!
Randi recently celebrated 20 years of service with the Billings 911 Communications Center, and throughout those two decades , she has made an incredible impact---not only on our Center, but on the emergency communications profession as a whole.

Randi, congratulations on this very well- deserved recognition. We are incredibly fortunate to have you on our team and proud to call you one of our own.

09/29/2026

We are thrilled to introduce the newest members of our 911 dispatch family: David, Taylor, Shelbee, Brenda and Nick!
Answering the call to serve as emergency dispatchers takes a unique combination of composure, compassion, and dedication. These individuals have stepped up to serve as the critical first link between our community and local emergency responders.
They are currently undergoing our intensive training program, learning the technology, protocols, and intense multi-tasking required to keep our citizens and first responders safe every single day.

09/28/2026

🚨 WEEKLY STATS ARE BACK! 🚨

A huge thank you to Justin Hosa for designing us this awesome new template!

Here is a look at what our team of dispatchers handled from 09/21/26 to 09/27/26:

📞 Total Inbound & Processed Calls
🚓 Calls for Service Started for the Billings Fire Department, Billings Police Department and the Yellowstone County Sheriff's Department.

09/22/2026

09/21/2026

Behind every 911 call is a dedicated professional working to keep our community safe. This month, we're recognizing five incredible team members celebrating work anniversaries in September. From 1 year to 35 years, thank you for being the calm voice on the other end of the line!

09/13/2026

Thank you for the afternoon snacks, Ranch House Meats!

BPD enjoying some snack sticks! We're so thankful for them and what they do for our community!🚔

09/07/2026

Our hearts go out to everyone across Yellowstone County recovering from last night’s severe storm. The damage throughout our community is devastating.

To those currently dealing with severe property damage, or who are left without a livable home, power, or heat: Help is available.

​You can call the Red Cross directly at 1-800-RED-CROSS or 1-800-272-6668 to inquire about emergency support, temporary shelter assistance, and disaster relief resources.
Please share this post to make sure this information reaches anyone in need right now!

09/04/2026

Our team at the 911 center is continually humbled by the kindness and generosity shown by our community. A huge heartfelt thank you to everyone who continues to reach out, check in, and support our dispatchers.
Another big thank you goes out to Shiloh Commons, Elevated Living with Interpointe Apartments, and Billings Probation and Parole for stopping by today with a big variety of drinks and snacks for our staff.
Beyond today's visits, the ongoing delivery of dinners, flowers, drinks, cards, homemade baked goods and check-ins has been incredible. This on-going generosity serves as a constant reminder that we are never alone and that our community truly stands behind us. Gestures like these make difficult shifts much brighter and mean more to our team than words can truly say.
Knowing we have such a supportive community and agencies we work with behind us makes all the difference in the work we do every day. Thank you for always having our backs! 🎧💛

09/03/2026

35 Years. Think about that for a minute.

Today, we celebrate an incredible milestone for someone who has dedicated 35 years of her life to the citizens of Yellowstone County.

On September 3, 1991, Cassie walked into dispatch and began a career that would span decades. Back then , dispatch operated out of the concrete bunker on the backside of Fire Station 1. There were no windows until 1998. Reports were handwritten. When dispatchers needed to determine jurisdicitional boundaries, they checked the maps hanging on the wall.

A lot has changed in 35 years.

Cassie has watched dispatch evolve through changing technology, new systems, new buildings, new faces, and countless changes to the way we do this job. But through every change , one thing has remained the same-- her commitment to this profession and the people she serves alongside.

Thirty-five years in any career is an accomplishment. Thirty-five years in 911 is something truly extraordinary.

Cassie, your career represents dedication, resilience, experience, and a commitment to a profession that few truly understand. Today, we celebrate not just the number 35, but the incredible career and legacy behind it.

Congratulations, Cassie. We are lucky to have you on our team!! Can you make 10 more??!