Prince George's County Public Safety Communications

08/11/2025

Did you know…📞

VolP 9-1-1 services may not automatically transmit your phone number and/or location.

If your call is misrouted, you may be transferred to another 9-1-1 center. Be prepared to repeat the location and incident information to the 9-1-1 call taker.

08/04/2025

Please dial 9-1-1 for Emergencies.

You may also dial 9-8-8 to reach the National Su***de and Mental Health Crisis Hotline.

“The 9-8-8 Su***de & Crisis Lifeline is a support helpline for people experiencing mental health or substance use emergencies. People can call or text 9-8-8 and connect with services.”

08/03/2025

🚨 We're Hiring 9-1-1 Call Takers/Dispatchers!

Are you looking for a rewarding career where you can make a difference in your community? Look no further! Prince George’s County Public Safety Communications is seeking dedicated individuals to join our team as 9-1-1 Call Takers/Dispatchers.

As a 9-1-1 Call Taker/Dispatcher, you'll be the first point of contact for emergency calls, providing critical assistance and support to callers in distress. You'll play a vital role in dispatching emergency responders and coordinating resources to life-saving situations.

Follow the link to apply!

911.mypgc.us/jobs

07/28/2025

🚨 Know When & How to Call 9-1-1 🚨

Prince George’s County Public Safety Communications reminds residents:

✅ Call 9-1-1 for:
• Emergencies needing police, fire, or medical response
• Crimes in progress or threats to life/safety

📱 Text 9-1-1 if:
• You’re deaf, hard of hearing or you are unable to speak.
• You’re in danger and can’t speak
• A medical emergency makes speaking difficult.

🧠 When calling 9-1-1:
• Stay calm and be ready to share your location and details of the emergency.
• Listen carefully—call takers will ask questions and give life-saving instructions
• You are the eyes and ears until help arrives

📊 How the system works:

911 call takers gather information, dispatchers dispatch the nearest available responders, and call takers stay on the line if needed—coordinating efforts every step of the way.

📞 Dial 9-1-1 for emergencies only.
Every second counts. Make the right call.

Utilize our non-emergency number #301-352-1200 or our non-emergency dispatch online program for non-emergency dispatch services for Police, Fire and EMS

https://www.princegeorgescountymd.gov/departments-offices/homeland-security/services/online-non-emergency-dispatch-reporting

*Please see the attached images for a more detailed explanation*

07/28/2025

Please take note of the following information being provided -

UPDATE REGARDING PGC311: As of 7/28/2025 at 1:37 PM phone access has been restored. Apologies for any inconvenience and thank you for your continued patience and support.

ORIGINAL POST: PGC311 is currently unable to receive phone calls due to a county-wide phone outage. We are actively working to resolve the issue as quickly as possible.

In the meantime, residents can still request county services and check the status of existing service request through the following channels:

PGC311 Mobile App: Download the app from the Apple App Store or Google Play Store.
PGC311 Web Portal: Visit www.pgc311.com to submit and track service requests online.

We apologize for the inconvenience and appreciate your patience.

07/26/2025

Please join us in extending a warm welcome to Class 139 as they commence their journey at PSC. 👏 👏 👏 Congratulations!

07/09/2025

🌩 Know Who to Call During a Storm!

When severe weather hits, stay informed and stay safe.

📞 For non-emergencies, please call 301-352-1200 or use the online dispatch: http://911.mypgc.us

🚨Please dial 9-1-1 for emergencies.

Let’s keep the lines clear for those who truly need it.

https://www.princegeorgescountymd.gov/departments-offices/homeland-security/services/online-non-emergency-dispatch-reporting

07/08/2025

For Prince George's County residents, remember:

Dial 9-1-1 for true emergencies.

For non-emergency situations like past crimes with no suspect, lost property, loud parties, or road hazards, please use # 301-352-1200 x 5 or visit https://911.mypgc.us.

This ensures urgent calls get the immediate attention they deserve, while your concerns are still handled with care.

https://www.princegeorgescountymd.gov/departments-offices/homeland-security/services/online-non-emergency-dispatch-reporting

07/07/2025

🔔‼️ Important Reminder for Parents & Caregivers 🔔 ‼️

Old phones may seem like toys—but even without service, they can still dial 9-1-1.

Giving them to kids leads to thousands of accidental emergency calls, tying up real help for those in need.

📱 Teach kids what 9-1-1 is, when to use it, and what to say if they ever need help.

Let’s keep lines open for real emergencies—make the right call.

07/07/2025

We’re saddened to share the passing of Corporal Tonya Proctor of the Prince George’s County Police Department. She served with honor for 21 years. Along with her years of service, she was also active with FOP Lodge 89, the Recording Secretary at the time of her passing. She was just days from retirement. She passed away unexpectedly on June 23, 2025.

Rest easy,
Sending support for both blue and blood. 💙🖤

07/04/2025

🇺🇸 ⭐️ Happy 4th of July!! ⭐️ 🇺🇸

To request the dispatch of Police for the illegal use of fireworks in Prince George's County, please use the online dispatch program website or call the non-emergency dispatch number at 301-352-1200 ext 5.

Please dial 9-1-1 for emergencies only.

Thank you to all first responders for your service that allows us to enjoy the freedoms and festivities of this day!!

https://www.princegeorgescountymd.gov/departments-offices/homeland-security/services/online-non-emergency-dispatch-reporting

07/04/2025

‼️ Not every call is an emergency- ‼️

Please save 9-1-1 for life-threatening situations only. For noise complaints, past incidents, lost property, non-life threatening firework complaints and other non-urgent issues, please call the non- emergency dispatch number #301-352-1200 or visit the online dispatch program - https://911.mypgc.us

https://www.princegeorgescountymd.gov/departments-offices/homeland-security/services/online-non-emergency-dispatch-reporting