Palm Beach County Water Utilities Department

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Palm Beach County Water Utilities Department Best Water, Best Service and Best Environmental Stewardship.

Semiannual Water System Modification to start July 5, 2026June 2, 2026 – In order to deliver the highest quality water t...
02/06/2026

Semiannual Water System Modification to start July 5, 2026

June 2, 2026 – In order to deliver the highest quality water to customers, Palm Beach County Water Utilities (PBCWUD) requires periodic line flushing and temporary treatment modification. These modifications to the disinfection process are routine and an industry best practice as a precautionary measure to maintain drinking water quality.

From July 5 through July 25, 2026, PBCWUD will be using 'free chlorine' as opposed to chloramine for water treatment. This is only temporary and the water is safe to drink. PBCWUD drinking water treatment processes adhere to all regulatory and health department standards.

PBCWUD customers who use water for specialized purposes —such as fish, amphibian and reptile tanks; stores and restaurants with fish aquariums and holding tanks for fish and shellfish; along with hospitals, blood/dialysis clinics, or users of home dialysis equipment — may need to take action to maintain appropriate water quality during this temporary modification period. These customers are advised to seek professional guidance for removing chlorine residuals.

For all other customers, there are no precautions needed. It's recommended that customers who are sensitive to this change keep an open container of drinking water refrigerated for a few hours, allowing the chlorine to naturally dissipate.

This process will not affect customers in Belle Glade, Pahokee, and South Bay.

Customers needing more information on this temporary change are advised to call PBCWUD at (561) 740-4600, and select option #1.

Palm Beach County

At PBCWUD, line crews work in all conditions to keep our community’s infrastructure running, often behind the scenes. Th...
27/05/2026

At PBCWUD, line crews work in all conditions to keep our community’s infrastructure running, often behind the scenes. This line team in Zone 3 left a lasting impression with a customer, who wrote in to say: “This is a note to let you know how professional and courteous the team was that did a repair at my home this morning. They were timely and kept me informed. They cleaned the site after the repair was completed. I wish every service call I have goes as smoothly as this one did.” Please join us in congratulating these individuals for their commitment to providing the Best Water, Best Service and Best Environmental Stewardship!

From Left to Right: Juno , Utility Maintenance Worker; Lloyd, Utility Maintenance Worker; Eddy, Utility Line Technician III; Anayvi, Utility Line Crew Chief; Mark, Utility Line Maintenance Supervisor; Adrian, Utility Line Technician II; Gabriel, Utility Maintenance Worker

Monitor your water usage anytime with myAMI (My Advanced Meter Infrastructure). This innovative portal provides PBCWUD c...
26/05/2026

Monitor your water usage anytime with myAMI (My Advanced Meter Infrastructure). This innovative portal provides PBCWUD customers with real-time data to detect leaks and issues instantly, even while traveling.

Separate from the billing platform, myAMI allows you to set high-usage text alerts and track consumption 24/7. All customers are encouraged to register. For assistance, visit our YouTube playlist for step-by-step guides on account creation and alert setup.

Create your account at pbcwater.com/myami to begin monitoring your water usage today.

Happy Memorial Day, Palm Beach County! The Palm Beach County Water Utilities Department Customer Service and Administra...
25/05/2026

Happy Memorial Day, Palm Beach County!
The Palm Beach County Water Utilities Department Customer Service and Administrative offices will be closed for Memorial Day Holiday
on Monday, May 25th; and will reopen for regular business on Tuesday, May 26th. Manage your account online anytime at pbcwater.com.

PBCWUD Locations Closed May 25, 2026:
Eastern Region Customer Service: 9045 Jog Rd., Boynton Beach, FL 33472
Western Region Customer Service: 2976 State Rd. 15, Belle Glade, FL 33430
Administration & Engineering Office: 8100 Forest Hill Blvd., West Palm Beach, FL 33413

If you are experiencing an emergency with your water or wastewater services, call 561-740-4600, option 1.

23/05/2026

Shell-ebrate World Turtle Day!

At PBCWUD, our commitment to Environmental Stewardship goes beyond water reclamation.

We’re lucky to have some incredible "shellebrities" living at the Wakodahatchee Wetlands! Swipe to see the common neighbors you might spot on your next walk:

Florida Red-Bellied Cooter (Look for the orange belly!)
Florida Softshell (The "leathery pancake" turtle)

Visit Wakodahatchee Wetlands or check out our live feed at pbcwater.com

UPDATED TRAFFIC ADVISORY: Northbound Lyons Rd. to be closed between New England Blvd. and Century Village Blvd., Boca Ra...
22/05/2026

UPDATED TRAFFIC ADVISORY: Northbound Lyons Rd. to be closed between New England Blvd. and Century Village Blvd., Boca Raton
Scheduled to begin: Friday, June 12 at 7:00 PM
Scheduled to end: Monday, June 15 at 6:00 AM

The Palm Beach County Water Utilities Department (PBCWUD) will be using licensed contractors to perform critical infrastructure upgrades, resulting in a temporary closure of northbound Lyons Rd. between New England Blvd. and Century Village Blvd. in Boca Raton.

Due to forecasted weather conditions and to ease traffic in the area, work originally scheduled to begin on Friday, June 5, 2026 has now been rescheduled to begin on Friday, June 12, 2026. This northbound Lyons Rd. lane closure in the Century Village area is now scheduled to begin on Friday, June 12, 2026, at 7:00 p.m., and scheduled to be completed on Monday, June 15, 2026, at 6:00 a.m.

With this temporary closure, through-traffic and motorists with destinations north of New England Blvd., will be routed to detour west on Kimberly Blvd., north along State Road 7/ US Highway 441, east on Yamato Rd. and then south/north on Lyons Rd. to reach their destination. Local residents of Century Village will be directed to enter the “south gate” of Century Village at Century Village Blvd. to continue to their residences. Digital indicators, safety devices, and visible work zone perimeters are in place to guide motorists (see illustration below).

This work is ongoing as part of a multi-year, multi-phase water reclamation pipeline which is being installed to supply area communities with high-quality reclaimed water for their irrigation and landscape needs. Reclaimed water allows communities to irrigate their landscapes, golf courses and scenic waterways, and provides critical aquifer recharge through popular community recreation sites such as Green Cay and Wakodahatchee wetlands.

PBCWUD apologizes for the inconvenience and appreciates the community’s patience as this work is completed safely and efficiently.


The Palm Beach County Water Utilities Department Customer Service and Administrative offices will be closed for Memorial...
22/05/2026

The Palm Beach County Water Utilities Department Customer Service and Administrative offices will be closed for Memorial Day Holiday
on Monday, May 25th; and will reopen for regular business on Tuesday, May 26th. Manage your account online anytime at pbcwater.com.

PBCWUD Locations Closed May 25, 2026:
Eastern Region Customer Service: 9045 Jog Rd., Boynton Beach, FL 33472
Western Region Customer Service: 2976 State Rd. 15, Belle Glade, FL 33430
Administration & Engineering Office: 8100 Forest Hill Blvd., West Palm Beach, FL 33413

If you are experiencing an emergency with your water or wastewater services, call 561-740-4600, option 1.

Thank you to Palm Beach County Commissioner Gregg Weiss for sponsoring the official proclamation designating May 17-23 a...
21/05/2026

Thank you to Palm Beach County Commissioner Gregg Weiss for sponsoring the official proclamation designating May 17-23 as Florida Water Reuse Week in Palm Beach County! Florida, and especially Palm Beach County, has risen to be a national leader in water reclamation and water reuse, to further conserve freshwater supplies and recharge our aquifers. Right here in Palm Beach County, we are proud to be industry leaders in reclamation along with colleagues from The City of West Palm Beach Utilities Department and Loxahatchee River District, who joined with PBCWUD to accept this proclamation on behalf their communities. To learn more about PBCWUD's latest project in reclamation and reuse, Green Cay Phase II, and to sign up for project updates, visit: https://discover.pbcgov.org/waterutilities/Pages/Green-Cay-Phase-II.aspx

During Florida Water Reuse Week, we couldn’t be happier to share that PBCWUD’s Southern Region Water Reclamation Facilit...
20/05/2026

During Florida Water Reuse Week, we couldn’t be happier to share that PBCWUD’s Southern Region Water Reclamation Facility has been honored with a prestigious Operations Excellence Award from the Florida Department of Environmental Protection (FDEP)! Each day the team at the facility produces high-quality reclaimed water for use in landscape irrigation and in the surrounding environment, helping to recharge the aquifer through the course of the water cycle. The SRWRF was specifically recognized for its outstanding process optimization and innovative, data-driven treatment practices. Reflecting on the achievement, Wastewater Superintendent Rex McClung noted, "Winning awards show the team effort we put in day in and day out. I am extremely proud of the consistency of my team. "Congratulations to the SRWRF and the entire PBCWUD team for their outstanding achievements, forward-thinking operations, and unwavering commitment to safeguarding our community's public health and water resources. A special thank you to the visiting FDEP team Viviana Useche (Assistant Director of District Management, Compliance Assurance Program), Denise Watts (Environmental Specialist II, Domestic and Industrial Wastewater, Potable Water), Lisa Self (Environmental Consultant, Wastewater), and Jacob Stevens (Environmental Manager, Wastewater) for presenting the award to the team.

It is National Infrastructure Week 2026 and Palm Beach County Water Utilities Department is hard at work building a more...
19/05/2026

It is National Infrastructure Week 2026 and Palm Beach County Water Utilities Department is hard at work building a more resilient future.

Beyond new projects, our teams are constantly upgrading and maintaining our water treatment facilities, distribution system and critical assets. Whether it is a routine inspection or a major system overhaul, this continuous investment ensures you have reliable service every time you turn on the tap or flush your toilet.

Infrastructure is the invisible backbone of the utility, and we are proud to keep it moving forward.

Address

8100 Forest Hill Boulevard
FL

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+15617404600

Website

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