08/11/2026
Important Notice to City Residents: The City will not be able to accept payments from Wednesday, August 19 at 2:00 PM to Monday, August 24th at 5:30 PM while we complete a required upgrade from BS&A.NET to BS&A Cloud. To minimize the impact on our customers, the City will not assess late fees or penalties during this month's utility billing cycle. Any applicable late fees or penalties will resume with the next regular utility billing cycle after the transition is complete.
This transition is necessary to maintain access to ongoing software support, security updates, and system enhancements. To complete the upgrade, the City will experience a temporary system blackout while data is migrated and the new system is implemented.
During this blackout period, City Hall staff will be unable to: Accept utility bill, tax bill or other City payments, access or look up utility billing (UB) account information, or process transactions requiring the accounting system.
City Hall will be OPEN August 19-21. City Hall will be CLOSED on Monday, August 24 while staff completes the transition and final system setup with the BS&A support team. We will reopen to the public on Tuesday, August 25th, at 7:30 AM. This information has also been mailed to Utility Billing service addresses.
Thank you for your patience & understanding as we work to improve our services to the community. Please give us a call if you have any questions, 269-695-3844.