The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo.
Byron W. Brown, Mayor
Oswaldo Mestre Jr., Director
Who can call 311?
Anyone within the Buffalo city limits can call 311 free of charge from a land or cellular telephone, however, pay phone and cellular phone airtime charges do apply.
When can I call 311?
Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday- Friday.
What if I need to call 311 from outside the city limits?
People outside of the City of Buffalo, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890.
Is it a free service?
There is no charge for using 311. There is also no additional service assessment or fee that is collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call.
When do I use 311, and when do I use 911?
The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, call 3-1-1.
The 311 page is used as a forum to inform the public of city information and to receive information regarding city issues and not a forum for any political commentary and/or personal attacks towards any person or persons. We respectfully ask you to refrain from any of those remarks on this page. While we respect you right to your opinion this page is not the forum for those remarks. Please be advised we retain the right to delete any comments that violate this request.
Be the first to know and let us send you an email when 311 Call and Resolution Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.