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311 Call and Resolution Center

311 Call and Resolution Center Mayor Byron W. Brown's
311 Call & Resolution Center

311 is a simple three digit number that residents, businesses and visitors can call to reach the City to get information, request services and report problems. From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help. The 311 service is part of an ongoing effort by the City of Buffalo to make access to City government easier and more responsive to the needs of residents, business owners and visitors.

Operating as usual

11/28/2022

The parking enforcement suspension has been lifted for side streets in South Buffalo, Kaisertown and Lovejoy effective as of 4pm. Cars should now be parked on the posted side.

11/21/2022

Garbage and recycling pickup in the City of Buffalo will be canceled tomorrow. If your garbage collection day is Monday, pickup will resume the following Monday.

FYI, South Buffalo & Lovejoy residents
11/21/2022

FYI, South Buffalo & Lovejoy residents

11/21/2022
11/20/2022

ALTERNATIVE SIDE PARKING CHANGEOVER FOR MONDAY Parking enforcement has been suspended in the South Buffalo and Lovejoy districts as snow removal operations continue. We are currently minitowing vehicles so that DPW can plow the roads efficiently. You can contact your local police district station to find out if your vehicle has been towed and where it has been towed to.

11/20/2022
11/20/2022
11/19/2022

Due to heavy snowfall overnight, a Travel Ban has been issued for the City of Buffalo starting at 7am this morning.
Only authorized personnel are allowed to travel at this time.
City officials say overnight a foot to two feet of snow fell in different parts of the city.

11/18/2022
11/18/2022
11/18/2022

A State of Emergency and Travel Ban are now in effect for the City of Buffalo. Only authorized personnel are allowed to travel. Please stay off the roads at this time to allow snow plows and emergency vehicles to clear streets and respond to calls.

11/17/2022
11/17/2022

The Central Library & all City of Buffalo libraries will be closed on Friday, Nov. 18 and Saturday, Nov. 19.

*STORM UPDATE*
11/17/2022

*STORM UPDATE*

11/17/2022
Come out to the Power Pop Up on Wednesday! There will be information and activities of all ages! We look forward to see...
09/02/2022

Come out to the Power Pop Up on Wednesday! There will be information and activities of all ages! We look forward to seeing you!

07/26/2022

The City of Buffalo is looking to certify 50 additional lifeguards ages 16-21 and you can earn $20 per/hr. All you need to do is dedicate 32 hours of instruction over two weekends and you MUST already know how to swim. WE ARE OFFERING THIS CERTIFICATION AT NO COST! And you may be qualified for paid training. Sign up and Make a Splash 💦 now:buffalopal.com

07/20/2022
04/28/2022
04/08/2022
04/06/2022

Human Resources in City Hall room 1001 will have extended hours tomorrow to allow more residents the opportunity to turn in their application for the June 4 Fire exam.

03/16/2022
03/14/2022
03/12/2022

HAPPY 311 DAY! Thank you to our operators that are continually serving the city of Buffalo to the best of their ability, connecting residents to the necessary services, and helping to provide resolution. We celebrate you!
Here is an amazing fact:
Since 2008 - there have been 2,305,183 calls taken by the Call and Resolution Center!

03/07/2022
03/07/2022
03/04/2022
03/02/2022
Congratulations to Oswaldo Mestre Jr. for being recognized as a part of black history! His dedication as a public servan...
02/28/2022

Congratulations to Oswaldo Mestre Jr. for being recognized as a part of black history! His dedication as a public servant for over 20 years and his willingness to embrace change and innovation do not go unnoticed! Under the leadership of Oswaldo the City of Buffalo created it's first 311 Call center!

02/24/2022
02/18/2022
02/18/2022
Sign Up for the City of Buffalo Lifeguard Training Course NOW!
02/17/2022
Buffalo, NY

Sign Up for the City of Buffalo Lifeguard Training Course NOW!

Sign Up for the City of Buffalo Lifeguard Training Course NOW!

We would like to remind you about our Community Engagement "Virtual Block Chat" tomorrow presented by the Division of C...
02/04/2022

We would like to remind you about
our Community Engagement "Virtual Block Chat" tomorrow presented by the Division of Citizen Services, which is held every Friday at 12 pm.
Our special guest, Lizzie Snead (Crisis Counselor from the Buffalo Urban League) will talk about the Buffalo Urban League NY Project Hope Program and how it can provide information, emotional support, and more throughout this time of stress from COVID-19.
Each week we feature a special guest and updates and announcements from The Division of Citizen Services, Board of Block Clubs of Buffalo and Erie County and more. WE WILL ALSO HEAR FROM COMMISSIONER FINN from the department of PUBLIC WORKS!
Meeting Link:
https://buffalony.webex.com/meet/citizenservices
Meeting Number:173 140 8656
Join by phone
+1-415-655-0001 US Toll
Access code: 173 140 8656
Host PIN: 3083

02/02/2022

BUFFALERT: Alternate parking is in effect on all 9-4 streets. All cars must park legally. Mini-tows may be used to allow for snow cleanup at owners expense.

Sign up today by texting JoinBuffAlert to 38276. It's fast, easy and will keep you on top of information about your city.

Beginning today every household can now order and receive four (4) FREE At Home COVID Screening test kits. There are no...
01/18/2022
COVIDtests.gov - Free at-home COVID-19 tests

Beginning today every household can now order and receive four (4) FREE At Home COVID Screening test kits. There are no shipping cost, credit card information isn’t required. Please visit www.covidtests.gov to obtain your free kit.
Please share with others.

Every home in the U.S. is eligible to order 4 free at-home COVID-19 tests. The tests are completely free. Orders will usually ship in 7-12 days.

01/12/2022

The recycling contractor had mechanical issues and the following streets will not be picked up today. Leave the totes at the curb and they will be picked up first thing tomorrow.

Gill alley
Gren-way Alley
Valley Alley
Linwood Terr
East Balcom
Ada Pl.
Memphis Alley
Old Best St.
Derutte Alley
Holloway Alley
Woodbury Alley
St Louis Pl.
Melta Pl.
Keep Alley
Landis Pl.

January is Human Trafficking Prevention Month! MAKE SURE TO TUNE IN TOMORROW!
01/06/2022

January is Human Trafficking Prevention Month! MAKE SURE TO TUNE IN TOMORROW!

As this is Human Trafficking Prevention month we have a wonderful speaker that will be our first presenter of the year! The speaker this Friday is Kelly Diane Galloway, founder of Ramp Global Missions, Project Mona's House and theFreeTHEM Center, all with a focus of restoration, encouragement, and empowerment for those who have become survivors of modern-day slavery - human trafficking. Please join us to learn more about the historic FreeTHEM walk, the mission, and how you can get involved, protect others, and stay updated on this important cause.

(You will also receive updates from the Board of Block Clubs of Buffalo and Erie County)

January 7, 2022 - Noon
Meeting Link:
https://buffalony.webex.com/meet/citizenservices

Address

65 Niagara Square, 218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

3-1-1 or 851-4890

Website

Alerts

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Videos

HAPPY 311 DAY! Thank you to our operators that are continually serving the city of Buffalo to the best of their ability, connecting residents to the necessary services, and helping to provide resolution. We celebrate you! Here is an amazing fact: Since 2008 - there have been 2,305,183 calls taken by the Call and Resolution Center!

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Comments

Crews are working today to continue finishing garbage collection from Friday's pickup. Residents are advised to leave their totes out until they are picked up. The maps below from Friday's garbage are scheduled for Monday pickup.

Due to the continuing storm cleanup, DPW anticipates that some garbage pickup runs for the week of 1/24 may extend to the next day. Residents are advised to put their totes out on their scheduled day and leave them out until they are picked up. 311 Call and Resolution Center
So Congress St was finally plowed but there’s no way for any cars to park on the left side of the street and they need to tomorrow(Thursday) due to alternate parking. What are your plans to fix this?
What is the plan for today's garage collection? It's 3:30 and no plows or pickup?
Where are the Plows for side streets in Riverside Black Rock Area
I am curious to know what's being done to combat bullying in schools. Within the individual schools nothing seems to be done. Kids are being beaten on and no recourse against the bully even when it's presented to principals and vice principals .. This is a tragedy that must be stopped.
There is a sinkhole near the curb in front of 67 Ross Ave. near Ontario st. It has been reported twice in the past. It's large enough to cause leg injury if stepped in.
Thanks for nothing. Love having a heavy truck parked on brand new asphalt blocking the entire street. Made my day.
Tell them to move the god damn truck out of the center of the street.
People on Silverdale have jobs. Really fed up with the city.
This is a joke.
Do you hate Silverdale? Once again contractor's are blocking access in the street but doing nothing. All they needed to do was park their truck properly.
Once again Silverdale place in south buffalo was missed for recycling pickup.

Garbage was done.
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Other Government Organizations in Buffalo (show all)

Buffalo Sewer Authority Buffalo Common Council Buffalo Urban Renewal Agency Buffalo Common Council Buffalo Permit and Inspection Services Masten District Common Council Buffalo Urban Renewal Agency - BURA City of Buffalo, Division of Citizens Services Erie County Democratic Elections Commissioner Erie County Board of Elections Erie County Probation Erie County Clerk's Salutes & Thank A Vet Discount Program. Erie County Senior Services Erie County Commission on the Status of Women Erie County Personnel