311 Call and Resolution Center

311 Call and Resolution Center Mayor Byron W. Brown's 311 Call & Resolution Center 311 is a simple three digit number that residents, businesses and visitors can call to reach the City to get information, request services and report problems.
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From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help. The 311 service is part of an ongoing effort by the City of Buffalo to make access to City government easier and more responsive to the needs of residents, business owners and visitors.

Operating as usual

PLEASE continue to keep yourself safe during this season!
09/21/2020

PLEASE continue to keep yourself safe during this season!

The threat of #COVID19 is still very real! Please protect yourself & our community, if you are experiencing any symptoms or may have been exposed, get tested today. Please SHARE to spread the word!

PLEASE COMPLETE YOUR CENSUS RESPONSES. If you have completed yours, remind your family and friends. It is imperative tha...
09/21/2020
The 2020 Census is coming to an end; Buffalo is lagging in self-responses

PLEASE COMPLETE YOUR CENSUS RESPONSES. If you have completed yours, remind your family and friends. It is imperative that we have as accurate of a count as possible. This affects funding that the city of Buffalo will receive in the future, therefore it affects all residents!

Originally published on politicsandstuff.com The United States Constitution, Article I, Section 2 says “Representatives and direct Taxes shall be apportioned among the several States which may be included within this Union, according to their respective Numbers, which shall be determined by a

Mayor Byron W. Brown
09/17/2020

Mayor Byron W. Brown

PLEASE STEP IT UP, #Buffalo! Time is running out to complete your #2020Cesus. It only takes a few minutes and helps strengthen our community. Please participate TODAY!

Yard waste and tree debris is no longer accepted at 1120 Seneca Street.  Please see attached flyer.
09/11/2020

Yard waste and tree debris is no longer accepted at 1120 Seneca Street. Please see attached flyer.

JOIN THE COMMUNITY ENGAGEMENT AND BLOCK CHAT TOMORROW hosted by The Division of Citizen Services! We want to talk with y...
09/11/2020

JOIN THE COMMUNITY ENGAGEMENT AND BLOCK CHAT TOMORROW hosted by The Division of Citizen Services! We want to talk with you and hear your thoughts! Email the address listed for an invitation! The Board of Block Clubs of Buffalo and Erie County will be there as well with updates!

Buffalo Recycles
09/08/2020

Buffalo Recycles

Garbage collection was delayed on the streets listed on the maps below. Please leave your totes at the curb. They will be emptied tomorrow.

Mayor Byron W. Brown
08/30/2020

Mayor Byron W. Brown

Attention Delaware District residents! Bulk trash collection begins TODAY! Please SHARE to spread the word!

Please complete the Census! It is incredibly important! If you have already please pass the word along. Thank You.
08/30/2020

Please complete the Census! It is incredibly important! If you have already please pass the word along. Thank You.

Come on, #Buffalo! We are better than this! We need more residents to step up and complete the #2020Census ASAP! Please take a few minutes to help your community TODAY!

Please be aware that the following streets are running late for garbage pick up.  Please leave cans at the curb.
08/24/2020

Please be aware that the following streets are running late for garbage pick up. Please leave cans at the curb.

Please be aware that the following streets are running late for garbage pick up. If not picked up today they will be bac...
08/21/2020

Please be aware that the following streets are running late for garbage pick up. If not picked up today they will be back tomorrow. Please leave cans at the curb.

08/14/2020

Bulk Trash pickup in the Masten Council district will also be continuing into the weekend. Residents are advised to leave bulk trash out for pickup.

Delays in the pickup are due to larger volumes of trash being put out and staffing challenges related to COVID-19.

08/14/2020

Please be aware that the following streets are running late for garbage pick up. If not picked up today they will be back tomorrow. Please leave cans at the curb.

Commonwealth from Taunton to Hertel
Crestwood from Taunton to Hertel
Colvin from Tacoma to Hertel
Taunton from Colvin to Lovering
Tacoma from Colvin to Commonwealth

City of Buffalo, Division of Citizens Services
08/10/2020
City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services

Congratulations to Mayor Byron W. Brown and 311 Call and Resolution Center! City of Buffalo's 311 Call and Response Center was featured for our forward-thinking and creation of a virtual call center to ensure that we remained operational during the pandemic! Thank You to our wonderful call operators! We are here for you Buffalo!

Read the full article here: https://www.govtech.com/biz/Buffalo-NY-Creates-Remote-311-Call-Center-in-Two-Days.html

Please complete your Census!
08/06/2020
Census Cuts All Counting Efforts Short By A Month

Please complete your Census!

Under pressure to meet legal deadlines that Congress hasn't changed despite pandemic-related delays, the Census Bureau announced a new end date after NPR reported that door knocking will be cut short.

08/05/2020
08/03/2020
Police Athletic League of Buffalo, Inc.

Police Athletic League of Buffalo, Inc.

PLEASE SHARE*
#Buffalopal & Independent Health along with many community partners are offering the PLAYSTREETS program:
Cazenovia Park
Aug.4 & Aug. 5
Hennepin Park
Aug. 6 & Aug. 7
6pm-8pm! #trainwiththemplaywiththem #playstreetsBuffalo

Youth will receive a BAG of FREE sports equipment and other items to promote health and fitness. (While supplies last) ⚽️🏀🏈🎾 Register Today or on site: https://buffalopal.com/play-

07/31/2020

Please be aware that sanitation is running late. If your tote has not been emptied please leave it at the curb, the following streets will be picked up today.
Eugene
Hinman
Kenmore
Ramsdell

07/31/2020
Police Athletic League of Buffalo, Inc.

Police Athletic League of Buffalo, Inc.

PLEASE SHARE* (MASTEN PARK TODAY)
#Buffalopal & Independent Health along with many community partners are offering the PLAYSTREETS program Tonight Thursday 7/30 & Friday 7/31 @6pm-8pm! #trainwiththemplaywiththem #playstreetsBuffalo

Youth will receive a BAG of FREE sports equipment and other items to promote health and fitness. (While supplies last) ⚽️🏀🏈🎾 Register Today or on site: https://buffalopal.com/play-

07/29/2020
City of Buffalo, Division of Citizens Services
07/28/2020

City of Buffalo, Division of Citizens Services

If you attended our first landlord-tenant training session or even if you didn't, check out our second live session full of important info for both landlords and tenants! Register today, if you haven't already.

Free Food Giveaway this Saturday!
07/24/2020

Free Food Giveaway this Saturday!

Looking for a job? Need help with employment resources and job training?
07/23/2020

Looking for a job? Need help with employment resources and job training?

Join Us Tomorrow For More Information on Job Placement and Employment & Training Opportunities with a presentation from the Buffalo Employment and Training Center (BETC)! Additionally, come hear updates from Citizen Services and the Board of Block Clubs of Buffalo and Erie County!

We want to hear from YOU!!!
07/20/2020

We want to hear from YOU!!!

Reminder!
07/13/2020

Reminder!

Bulk trash starts in Ellicott district.
07/13/2020

Bulk trash starts in Ellicott district.

07/10/2020

Please be aware that sanitation is running late on many streets today. If your street has not been picked up yet they will be there this evening or tomorrow.

City of Buffalo, Division of Citizens Services
07/06/2020

City of Buffalo, Division of Citizens Services

Just another reminder! PLEASE TAKE TIME TO REGISTER. This will esecially help those who want guidance with apartment issues, renting during COVID -19, and so much more!

Featured Jobs! For more opportunities call the number listed in the image!
06/25/2020

Featured Jobs! For more opportunities call the number listed in the image!

FYI....If you'd like an invite please contact the individuals listed on the flyer!
06/25/2020

FYI....
If you'd like an invite please contact the individuals listed on the flyer!

JUST A REMINDER....if you'd like to attend please reach out! Division of Citizen Services, Police Athletic League, Board of Block Clubs of Buffalo and Erie County and more will all be sharing information as well!

Congratulations Buffalo!
06/25/2020

Congratulations Buffalo!

Please complete the Census! It takes less than 5 minutes and can help the city of Buffalo to receive necessary resources...
06/23/2020

Please complete the Census! It takes less than 5 minutes and can help the city of Buffalo to receive necessary resources to recover after COVID-19, and the funds necessary to support programming for the city of Buffalo!

Please visit buffalony.gov/reformagenda for the newest updates to police reform.
06/23/2020

Please visit buffalony.gov/reformagenda for the newest updates to police reform.

Address

65 Niagara Square, 218 City Hall
Buffalo, NY
14202

General information

The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo. Byron W. Brown, Mayor Oswaldo Mestre Jr., Director Who can call 311? Anyone within the Buffalo city limits can call 311 free of charge from a land or cellular telephone, however, pay phone and cellular phone airtime charges do apply. When can I call 311? Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday- Friday. What if I need to call 311 from outside the city limits? People outside of the City of Buffalo, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890. Is it a free service? There is no charge for using 311. There is also no additional service assessment or fee that is collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call. When do I use 311, and when do I use 911? The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, call 3-1-1. The 311 page is used as a forum to inform the public of city information and to receive information regarding city issues and not a forum for any political commentary and/or personal attacks towards any person or persons. We respectfully ask you to refrain from any of those remarks on this page. While we respect you right to your opinion this page is not the forum for those remarks. Please be advised we retain the right to delete any comments that violate this request.

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

3-1-1 or 851-4890

Alerts

Be the first to know and let us send you an email when 311 Call and Resolution Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Nearby government services


Comments

This was never completed and sine then the dumping has continued. More yard waste. Couch, mattresses, and other junk. The lates dumping happening yesterday. I have called several time to mo avail. The first dump was done in 2019. I called 311 and nothing was done.
Yet again Silverdale place is skipped for recycling pick up. When will they be here?
Still waiting for recycling pickup on Silverdale Place.
Are the recycling truck's running late in South Buffalo today? Almost 3:30 and no pickup on Silverdale Place.
There is a sinkhole near the curb in front of 67 Ross Ave near Ontario St. It's 2 feet deep, enough to cause injury if someone steps in it. It was repaired 2 years ago but leaking water has washed away the repair. It can't be seen until a person is right over it because of the Grass.
If you are looking for testing in the community, here is one of the sites offering testing!
Now that we’re in phase one is parking back to alternate for 9-4pm? Thanks!
I'm still waiting for 7th Street between W. Mohawk and Carolina is in need of repair... someone eventually will be filing claims in the law department for damage to their vehicle. You took away the bus routes... and the streets have about a hundred potholes... in that long block. My request was CLOSED... and the problem has not been solved.
There is a smell of gasoline (Not natural gas) at 955 TONAWANDA ST, Buffalo, 14207 at Blue Sky Deli And Ross Ave in Riverside. It has been there for one week.
Any chance Silverdale Place will get the recycling picked up this week?
Buffalo Water Board (Veolia Water - a foreign corportion managing our water system - thanks, Mayor Brown for making that deal - almost as bad as the deal you made with internet service in Buffalo). My water bill is due soon but you are up my ass sending me (3) notices that I have not paid it yet... YOU'LL GET PAID WHEN I PAY YOU - IT'S NOT DUE NOW AND YOU WILL NOT RECEIVE A DIME TILL THEN!!!! STOP SENDING ME NOTICES!!!!!!!
Who keeps sending out text alerts for: BUFFALERT - 7:30pm, 8:30pm, 9:30pm all about high winds... PUT (1) alert out in re: to this matter. GIVE IT A REST ALREADY!!!!!!!!!!!!!!!!!! Guess I will have to turn my phone off cause you'll be texting all night long waking me up!!!!!!