311 Call and Resolution Center

311 Call and Resolution Center Mayor Byron W. Brown's 311 Call & Resolution Center 311 is a simple three digit number that residents, businesses and visitors can call to reach the City to get information, request services and report problems.
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From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help. The 311 service is part of an ongoing effort by the City of Buffalo to make access to City government easier and more responsive to the needs of residents, business owners and visitors.

Operating as usual

Buffalo Recycles
01/02/2021

Buffalo Recycles

Due to New Years Day holiday, Sanitation pickup will continue tomorrow. If your totes were not picked today, please leave them at the curb for crews to collect.

12/29/2020
SNOWSTORM UPDATE: Due to significant snowfall, crews need the ability to plow streets with 9am-4pm Alternate Side Parkin...
12/27/2020

SNOWSTORM UPDATE: Due to significant snowfall, crews need the ability to plow streets with 9am-4pm Alternate Side Parking restrictions. Vehicles parked on those streets must be moved to the legal side by 9 AM on MONDAY, Dec. 28, 2020.

To get parking notifications right to your phone, sign up today! Help us get the word out, please SHARE with your neighbors!

12/26/2020

At this time, there are 30 trucks plowing mains and secondaries. DPW crews are expected to remain on the mains and secondaries through out the night and into the overnight hours. By morning, City plow crews will begin to transition into residential neighborhoods. Work on side streets will continue into Monday. DPW officials ask residents to follow parking regulations on their streets to assist in the snow removal operation.

Also, due to the significant snowfall, crews need the ability to plow streets with the 9an-4pm Alternate Side Parking Restrictions. Vehicles parked on those streets must be moved to the legal side by 9am on Monday, December 28th, 2020.

Garbage collection is also on going for those areas of the City whose scheduled pick up day is on Friday. Due to the Christmas holiday, pick up was moved to today. Crews will not be able to finish their routes today due to weather and pickup will continue tomorrow and possibly Monday.

Congratulations Buffalo Bills... Great win today. Lets-Go-Buffalo!
12/20/2020

Congratulations Buffalo Bills... Great win today. Lets-Go-Buffalo!

Helpful Recycling Tips!
12/16/2020

Helpful Recycling Tips!

Mayor Byron W. Brown
12/16/2020

Mayor Byron W. Brown

Reminder for Holiday Trash!
12/16/2020

Reminder for Holiday Trash!

We’re creating a new plan for Buffalo parks and we want to hear from YOU. Take this survey from @TheTrustforPublicLand t...
12/14/2020
The Buffalo Parks Master Plan

We’re creating a new plan for Buffalo parks and we want to hear from YOU. Take this survey from @TheTrustforPublicLand to share your vision for Buffalo’s parks. Then share this post so your friends and neighbors can take the survey too!
https://www.surveymonkey.com/r/BuffaloParks

Take this survey powered by surveymonkey.com. Create your own surveys for free.

Mayor Byron W. Brown
12/03/2020

Mayor Byron W. Brown

The Near East and West Side Task Force is hosting a Holiday Passport to Wellness event this Friday, December 4 from 9 a.m. to 1:30 p.m. at The Broadway Market. The first 75 registered individuals who complete their Passport to Wellness by meeting with wellness and education vendors and participating in free health screenings will receive a $10 gift card and a free #COVID19 cloth mask. Participants must be 18 years of age or older to qualify for the free gift card and mask.

11/26/2020
Love Your Block Buffalo
11/26/2020

Love Your Block Buffalo

Today we are giving thanks for all of the amazing community partners we’ve worked with through #LoveYourBlock. During this unprecedented year, we have collaborated with many of them to help assist their neighbors by giving away PPE and food throughout the city, making sure nobody goes without a meal this holiday season. It is because of community organizations and leaders like them that we will get through this challenging time stronger than before. On behalf of everyone at Love Your Block, we want to wish you and your loved ones a happy, healthy, and safe Thanksgiving!

#buffalo #buffalove #buffaloveyourblock #loveyourblockbuffalo #bflo #community #thanksgiving #thankful #citiesofservice

Mayor Byron W. Brown
11/26/2020
Mayor Byron W. Brown

Mayor Byron W. Brown

This is exactly what we are trying to prevent here. Please continue to follow the guidelines, wear a mask, wash your hands and refrain from gathering with anyone outside of your household. We need to stick together to get through the #COVID19 emergency.

Happy Thanksgiving to those who celebrate, stay safe, and stop the spread!
11/26/2020

Happy Thanksgiving to those who celebrate, stay safe, and stop the spread!

11/24/2020
PSA COVID Thanksgiving

PSA COVID Thanksgiving

This is "PSA COVID Thanksgiving" by City of Buffalo on Vimeo, the home for high quality videos and the people who love them.

Mayor Byron W. Brown
11/20/2020
Mayor Byron W. Brown

Mayor Byron W. Brown

We don’t want to lose lives to the #Coronavirus, and we must do whatever we can to lower our infection rate. Please help save lives by doing your part. We can get things back on track by following the guidelines, let’s work together to protect & maintain public health!

City of Buffalo, Division of Citizens Services
11/17/2020

City of Buffalo, Division of Citizens Services

Make sure to take advantage of this networking event!

City of Buffalo, Division of Citizens Services
11/17/2020

City of Buffalo, Division of Citizens Services

Just a reminder to attend! Very informative for both landlords and tenants!

City of Buffalo, Division of Citizens Services
11/17/2020

City of Buffalo, Division of Citizens Services

Looking for employment?

Please stay safe and warm!
11/16/2020

Please stay safe and warm!

Reminder. Tommorrow is the deadline!
11/14/2020

Reminder. Tommorrow is the deadline!

Get your application in!

On behalf of  Mayor Byron W. Brown and the City of Buffalo’s Division of Citizen Services, we invite you to attend an in...
11/13/2020
Landlord/Tenant Engagement Series | Buffalo, NY

On behalf of Mayor Byron W. Brown and the City of Buffalo’s Division of Citizen Services, we invite you to attend an informational webinar as part of our new Landlord/Tenant Engagement Series.

The webinar is scheduled for Wednesday, November 18th from 10:30 to 11:30 am. Formally titled “Lead Hazards and Lead Poisoning Prevention,” this session will be the 4th in our webinar series launched in July.

Topics to be covered include lead hazards in Buffalo housing, protecting children from lead poisoning, and resources available for property owners. The presentation will include 3 guest speakers representing the City of Buffalo, Erie County, and the Community Health Center of Buffalo. Participants will be able to ask questions to be answered during the Q&A session that will follow the formal presentations. Please register and find more information at buffalony.gov/850/Landlord-Training. All past webinar presentations are also posted there covering valuable topics like the CDC eviction moratorium. We hope to see you all (virtually) on Wednesday, stay safe!

Landlords will learn about the most up-to-date practices during the COVID-19 pandemic, engaging community resources improving tenants’ quality of life, and successfully navigating the intricacies of landlord-tenant relationships.

Join in!
11/12/2020

Join in!

Join us tomorrow for an informative Community Engagement and Block Chat meeting! We look forward to serving you Buffalo! Email or comment for link!

Mayor Byron W. Brown
11/11/2020

Mayor Byron W. Brown

FYI: #Buffalo City Hall will be CLOSED tomorrow in honor of Veterans Day. Please SHARE to spread the word!

Join more to learn about the Division of Citizen Services and 311 Call and Resolution Center and our role during the pan...
11/10/2020

Join more to learn about the Division of Citizen Services and 311 Call and Resolution Center and our role during the pandemic!

PLEASE JOIN US tonight at 5:30pm EST as Director Oswaldo Mestre speaks about pivoting during a pandemic.

Register here: http://f9f.us/201110-invenst-innovatingInAPandemic-registration

We look forward to your support!

Mayor Byron W. Brown
11/07/2020

Mayor Byron W. Brown

Congratulations, President-Elect Joe Biden! I look forward to 4 years of strength and compassion as we work together to fight #COVID19, racial injustice and any obstacle in our path. We are fortunate to have a great unifier like you leading us toward a path to prosperity.

AmeriCorps VISTA - Project MOVE Buffalo
11/05/2020

AmeriCorps VISTA - Project MOVE Buffalo

We are excited to have our AmeriCorps VISTAs within Project MOVE help promote Live Well Erie & City of Buffalo CARES Act Rental and Mortgage Assistance Program to provide assistance to Erie County residents who have been impacted by COVID 19.

If you or a family member/ friend is in need of assistance please apply on the 211 website or call 211 by phone.

http://www.211wny.org/resources/erie-county-covid-19-rent-relief/

#service City of Buffalo, Division of Citizens Services AmeriCorps VISTA

Please Remember to eliminate future issues!
11/05/2020

Please Remember to eliminate future issues!

City of Buffalo, Division of Citizens Services
11/05/2020

City of Buffalo, Division of Citizens Services

In need of assistance? Are you a renter or do you have a mortgage? Please see below!

11/03/2020
PSA Vote Today

PSA! Please vote!

This is "PSA Vote Today" by Cardinale Greene on Vimeo, the home for high quality videos and the people who love them.

Mayor Byron W. Brown
11/02/2020

Mayor Byron W. Brown

FYI: City Hall is closed on Election Day. Please SHARE to spread the word!

Please have a safe Halloween with these tips!
10/30/2020

Please have a safe Halloween with these tips!

Stay Safe With These Halloween Tips and pease pass along to others in the community!

Mayor Byron W. Brown
10/27/2020

Mayor Byron W. Brown

This event is a safer alternative to door-to-door trick-or-treating as we continue to work together to maintain public health and safety during the #COVID19 emergency. Please SHARE to spread the word!

10/26/2020

Early voting began Saturday, October 24th and will continue until Sunday, November 1st. People can vote at any one of these polling places during the hours of 12:00 PM to 9:00 PM on Mondays through Friday and 12:00 PM to 6:00 PM on Saturdays and Sundays:
· Erie County Board of Election, 134 W Eagle St.
· Buffalo Community Development Ctr, 203 Sanders Rd.
· St Columba-Brigid, RC, 75 Hickory St.
· Lincoln Field House, 10 Quincy St.
· Hennepin Center, 24 Ludington St.
· Delavan Grider Community Center, 877 E Delavan Ave.
· Salvation Army West Side Comm Ctr, 187 Grant St .
· Northwest Buffalo Community Center, 155 Lawn Ave.
· Tosh Collins Community Center , 35 Cazenovia St.
· Gloria J Parks Community Center, 3242 Main St.

Address

65 Niagara Square, 218 City Hall
Buffalo, NY
14202

General information

The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo. Byron W. Brown, Mayor Oswaldo Mestre Jr., Director Who can call 311? Anyone within the Buffalo city limits can call 311 free of charge from a land or cellular telephone, however, pay phone and cellular phone airtime charges do apply. When can I call 311? Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday- Friday. What if I need to call 311 from outside the city limits? People outside of the City of Buffalo, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890. Is it a free service? There is no charge for using 311. There is also no additional service assessment or fee that is collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call. When do I use 311, and when do I use 911? The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, call 3-1-1. The 311 page is used as a forum to inform the public of city information and to receive information regarding city issues and not a forum for any political commentary and/or personal attacks towards any person or persons. We respectfully ask you to refrain from any of those remarks on this page. While we respect you right to your opinion this page is not the forum for those remarks. Please be advised we retain the right to delete any comments that violate this request.

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

3-1-1 or 851-4890

Alerts

Be the first to know and let us send you an email when 311 Call and Resolution Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Nearby government services


Comments

When will we see Snow Plows in Riverside Side Streets
This corner has no drainage. This is still a hazard, even after the recent work done there. Picture is AFTER work was completed.
I need Mayor Brown to come and ride down Busti Avenue and Seventh Streets... between W. Mohawk and Carolina. There are so many potholes it looks like someone is playing dominoes. I've been a resident in this area since the spring of 1985. I have to make a video and share it soon. And there needs to be a guardrail back on Busti because one of the parking lots dip and quite a few cars have gone over and had to be pulled out, especially in the winter. Someone might end up getting hurt... and then they will put in a claim with the law department. I think the thing to do is... FIX THESE STREETS!
My neighbors and I called the police for a very large group of teens going up and down reservation st ruining our stuff in the yards,kicking cars, breaking glass in the street screaming yelling. First off the police took forever to get here after many calls from many neighbors. Then the cops did nothing they stayed and hung out with them. They got even louder, mind you it’s 11pm at night! They’re car # 533 and 484 D district. Now these kids are going to think it’s ok to do this they already do it every weekend. Can something please be done?
There is a group of drunks and druggies that hang out in Riverside Park, near the memorial lighthouse. They're there every afternoon and evening. They leave bottles and cans and other trash around.
This was never completed and sine then the dumping has continued. More yard waste. Couch, mattresses, and other junk. The lates dumping happening yesterday. I have called several time to mo avail. The first dump was done in 2019. I called 311 and nothing was done.
Yet again Silverdale place is skipped for recycling pick up. When will they be here?
Still waiting for recycling pickup on Silverdale Place.
Are the recycling truck's running late in South Buffalo today? Almost 3:30 and no pickup on Silverdale Place.
There is a sinkhole near the curb in front of 67 Ross Ave near Ontario St. It's 2 feet deep, enough to cause injury if someone steps in it. It was repaired 2 years ago but leaking water has washed away the repair. It can't be seen until a person is right over it because of the Grass.
If you are looking for testing in the community, here is one of the sites offering testing!
Now that we’re in phase one is parking back to alternate for 9-4pm? Thanks!