311 Call and Resolution Center

311 Call and Resolution Center Mayor Byron W. Brown's 311 Call & Resolution Center
(20)

311 is a simple three digit number that residents, businesses and visitors can call to reach the City to get information, request services and report problems. From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help. The 311 service is part of an ongoing effort by the City of Buffalo to make access to City government easier and more responsive to the needs of residents, business owners and visitors.

Board of Block Clubs of Buffalo and Erie County
06/04/2020

Board of Block Clubs of Buffalo and Erie County

06/04/2020

On Friday, June 5th, the Belle Center will be giving away bags of free groceries and masks to families in need at 104
Maryland Street. The distribution runs from 9 am to 1 pm.

06/04/2020
City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services

Mayor Byron W. Brown will join other elected officials, leaders in the faith community and others tonight for “I Can’t Breathe,”
the SECOND panel discussion addressing police brutality and racial injustice. The program will air tonight at 7pm on the
legendary WUFO Mix 1080 AM.

06/03/2020
06/03/2020

There is a city-widw curfew throughout the City of Buffalo beginning tonight at 8:00pm and through 5:00am tomorrow. This order will remain in effect every night until 5:00am, Monday, June 8th.

Those who are traveling to and from work or for necessary reasons including childcare, medical care, or other essential activities will be allowed to do so.

FOOD GIVEAWAY FOR THOSE IN NEED! Thank you to all those involved!
05/29/2020

FOOD GIVEAWAY FOR THOSE IN NEED! Thank you to all those involved!

05/28/2020

Please visit our page City of Buffalo, Division of Citizens Services to gain more information about what we are doing in our Division and in the city of Buffalo!

If you are for information about reopening your small business or about businesses that are open....check out reopen Buf...
05/28/2020

If you are for information about reopening your small business or about businesses that are open....check out reopen Buffalo!

05/27/2020
05/27/2020
05/27/2020
05/27/2020
05/27/2020
05/26/2020
The Division Of Citizen Services hosted Mayor Brown as a special guest today on the Citizen Services Community and Block...
05/23/2020

The Division Of Citizen Services hosted Mayor Brown as a special guest today on the Citizen Services Community and Block Club Engagement Meeting! Go check out The Division of Citizen Services Page to find out more information and learn and how you can get involved!

Today we had the pleasure of hosting Mayor Byron Brown as a special guest on the Citizen Services Community and Block Club Engagement meeting! Mayor Brown spoke about the need for social distancing, the importance of filling out the census, his 60/40 plan and other important city matters! Updates were also given by the Director of Citizen Services/City of Buffalo's Chief Service Officer as well as the BPD Captain Steven Nichols and Board of Block Club President Debbie Lombardo.

The Community and Block Club Engagement Meeting is part of The Divison of Citizen Services new engagement strategy to touch more residents, organizations, and block clubs than ever before. Look out for virtual lessons, days, and events coming from The Division of Citizen Services as well. We encourage you to communicate with us! Hearing from our residents & community is what matters. If you would like to receive invitations to meetings to hear about updates, ask questions, or possibly participate in any Citizen Services events, please send a message here or email the chief administrative officer at [email protected].
Thanks to Board of Block Clubs of Buffalo and Erie County for their updates as well!

05/21/2020
05/21/2020
05/21/2020
05/21/2020
05/21/2020
05/19/2020
05/19/2020
05/18/2020
05/18/2020
05/18/2020
Love Your Block Buffalo
05/18/2020

Love Your Block Buffalo

LOVE YOUR BLOCK COMMUNITY SPOTLIGHT: Today we wanted to shout out our Year 1.5 winner, Trinidad Neighborhood Association Block Club. They used their LYB Grant for beautification projects, including lovely murals in their neighborhood park. Thank you for all the work you do in the community! This could happen on YOUR block! If you have a great idea for a community volunteer-led project like this one, please apply for a 2020 LYB grant. The deadline has been extended to 5/20/2020 and applications are available at buffaloveyourblock.org!

Just a reminder!
05/10/2020

Just a reminder!

Remember to fill out your Census! The funds we receive are vitally important!
05/07/2020

Remember to fill out your Census! The funds we receive are vitally important!

Mayor Byron W. Brown
05/07/2020

Mayor Byron W. Brown

Make sure to plan ahead! #buffalostrong #mothersday2020
05/05/2020

Make sure to plan ahead! #buffalostrong #mothersday2020

Helpful Info.
05/01/2020

Helpful Info.

Check out GetWaterWiseBuffalo.org #waterweek #letsgetwaterwise
04/28/2020

Check out GetWaterWiseBuffalo.org
#waterweek #letsgetwaterwise

Many companies hiring if you're seeking employment!
04/28/2020

Many companies hiring if you're seeking employment!

Mayor Byron W. Brown
04/26/2020

Mayor Byron W. Brown

Great outdoor options! I am pleased to share the Walking Parks and Trails Guide produced by The City's Department of Parks and Recreation. It highlights Buffalo's many outdoor venues to help residents avoid crowded outdoor areas. We hope that it will give people more options for passive outdoor activities while maintaining safe physical distancing. I thank the Buffalo Olmsted Parks Conservancy and the Tifft Nature Preserve for partnering with us on this guide. You can view and download at buffalony.gov

Just a reminder! There's still time!
04/23/2020

Just a reminder! There's still time!

Address

65 Niagara Square, 218 City Hall
Buffalo, NY
14202

General information

The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo. Byron W. Brown, Mayor Oswaldo Mestre Jr., Director Who can call 311? Anyone within the Buffalo city limits can call 311 free of charge from a land or cellular telephone, however, pay phone and cellular phone airtime charges do apply. When can I call 311? Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday- Friday. What if I need to call 311 from outside the city limits? People outside of the City of Buffalo, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890. Is it a free service? There is no charge for using 311. There is also no additional service assessment or fee that is collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call. When do I use 311, and when do I use 911? The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, call 3-1-1. The 311 page is used as a forum to inform the public of city information and to receive information regarding city issues and not a forum for any political commentary and/or personal attacks towards any person or persons. We respectfully ask you to refrain from any of those remarks on this page. While we respect you right to your opinion this page is not the forum for those remarks. Please be advised we retain the right to delete any comments that violate this request.

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

3-1-1 or 851-4890

Alerts

Be the first to know and let us send you an email when 311 Call and Resolution Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Nearby government services


Comments

There is a sinkhole near the curb in front of 67 Ross Ave near Ontario St. It's 2 feet deep, enough to cause injury if someone steps in it. It was repaired 2 years ago but leaking water has washed away the repair. It can't be seen until a person is right over it because of the Grass.
If you are looking for testing in the community, here is one of the sites offering testing!
Now that we’re in phase one is parking back to alternate for 9-4pm? Thanks!
I'm still waiting for 7th Street between W. Mohawk and Carolina is in need of repair... someone eventually will be filing claims in the law department for damage to their vehicle. You took away the bus routes... and the streets have about a hundred potholes... in that long block. My request was CLOSED... and the problem has not been solved.
There is a smell of gasoline (Not natural gas) at 955 TONAWANDA ST, Buffalo, 14207 at Blue Sky Deli And Ross Ave in Riverside. It has been there for one week.
Any chance Silverdale Place will get the recycling picked up this week?
Buffalo Water Board (Veolia Water - a foreign corportion managing our water system - thanks, Mayor Brown for making that deal - almost as bad as the deal you made with internet service in Buffalo). My water bill is due soon but you are up my ass sending me (3) notices that I have not paid it yet... YOU'LL GET PAID WHEN I PAY YOU - IT'S NOT DUE NOW AND YOU WILL NOT RECEIVE A DIME TILL THEN!!!! STOP SENDING ME NOTICES!!!!!!!
Who keeps sending out text alerts for: BUFFALERT - 7:30pm, 8:30pm, 9:30pm all about high winds... PUT (1) alert out in re: to this matter. GIVE IT A REST ALREADY!!!!!!!!!!!!!!!!!! Guess I will have to turn my phone off cause you'll be texting all night long waking me up!!!!!!
BMHA residents (some of whom have resided in BMHA housing for twenty years) want to know why their apartments are no longer being painted? Sound kind of slummy if you ask me. BMHA used to have to paint at least every five years... I could be off on the amount of time... but twenty years?! This is ridiculous. Something has to be done about BMHA. AND... tenants should be able to pay for their rent online.
I'm wondering if BMHA will set it up for residents to make their rent payments online or over the phone with their debit cards. I recommended this for the apartments where I reside and Norstar may it possible. I've been paying my rent online for about half a year it seems. I'm saying this because the banks are basically closed for business and the drive-thru lines are congested. This could happen for BMHA and maybe other landlords can do the same.
Please stop sending alerts SEVERAL times a day (BUFFALERT). Once a day will do just fine in an emergency!
Seventh Street btwn W. Mohawk and Carolina needs to be repaired... what happened to the funding? The entire street is FULL OF POTHOLES! Do I have to make a video?