311 Call and Resolution Center

311 Call and Resolution Center Mayor Byron W. Brown's
311 Call & Resolution Center 311 is a simple three digit number that residents, businesses and visitors can call to reach the City to get information, request services and report problems.
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From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help. The 311 service is part of an ongoing effort by the City of Buffalo to make access to City government easier and more responsive to the needs of residents, business owners and visitors.

Operating as usual

MAYOR BYRON BROWN will be joining the call today as well! Join in to hear relevant updates and information that pertain ...
06/11/2021

MAYOR BYRON BROWN will be joining the call today as well! Join in to hear relevant updates and information that pertain to you! Join at 12 noon here: www.buffalony.webex.com/meet/citizenservices

If you're looking to find out information about different community initiatives, awards, and any programming through the City of Buffalo please tune into this meeting to find out more! We'll also be joined by the Love Your Block Buffalo and Board of Block Clubs of Buffalo and Erie County!

Another “Fix it Friday” update from the Department of Public Works.  Today we highlight more quality of life work by the...
06/05/2021

Another “Fix it Friday” update from the Department of Public Works.

Today we highlight more quality of life work by the Department of Public works including the Division of Water painting fire hydrants on W. Ferry Avenue in the City’s west side, our Parks crew maintaining the baseball diamond at Franczyk Park in the Clinton/Babcock neighborhood, an Engineering crew filling potholes on Perry Street in the Valley neighborhood, and the Mayor’s Impact Team cutting and cleaning lots on Roesch Ave in Riverside.

The quality of life work highlighted on Fix it Fridays will complement the other more significant and extensive public works projects our crews do each and every day, such as street paving, sidewalks replacement, lot cutting, and other major capital improvements.

Have a great weekend everyone! Our Fix it Friday crews will be back at it next week!

Michael J. Finn
Commissioner of Public Works

05/31/2021
"Fix it Fridays” have begun all across the City of Buffalo!Led by the Department of Public Works, along with other City ...
05/28/2021

"Fix it Fridays” have begun all across the City of Buffalo!

Led by the Department of Public Works, along with other City departments, every Friday through the end of summer, we will be highlighting the smaller, quicker to fix, quality of life issues in every community across the City.

The work being highlighted today includes our traffic signal crews repairing the push buttons of a traffic signal at Delaware & Great Arrow. Park crews installing fixtures at the Okell baseball diamond bathroom facility. The sign crew replacing a stop sign at West Ferry and Hampshire and the Mayor’s Impact Team did a cut and clean on Benzinger Avenue.

This is the type of work that is done on a regular basis and is generated both through 311 requests and the City’s own proactive inspections.

The quality of life work highlighted on Fix it Fridays will compliment all of the other, bigger and more extensive public works projects our crews do each and every day, such as street paving, sidewalks replacement, lot cutting and other major capital improvements.

Enjoy the holiday weekend everyone! Our Fix it Friday crews will be back at it next week!

Michael J. Finn
Commissioner of Public Works

If you or someone you know needs resources in the community, come and join us tomorrow at noon!
05/28/2021

If you or someone you know needs resources in the community, come and join us tomorrow at noon!

Were excited to have Kelly Whitfield, Founder of the Healing Hub of New York join us this Friday at Noon to share her story, how the Healing Hub is making a difference in the community and how YOU can get involved!

Board of Block Clubs of Buffalo and Erie County and Love Your Block Buffalo will also be in attendance and sharing announcements!

05/28/2021

Join the conversation with @MayorByronBrown tomorrow evening on his Facebook or on zoom!

05/27/2021

Emergency Rental Assistance Program will begin accepting application at 9am on Tuesday, June 1.

All applications must be made online.

If you need help applying call 211 to learn what agencies and community centers can assist you.

Niagara County Department of Social Services Niagara County Department of Health Buffalo Urban Renewal Agency 311 Call and Resolution Center United Way of Northern Chautauqua County United Way of Southern Chautauqua County United Way of Cattaraugus County Orleans Hub United Way of Orleans County United Way of Greater Niagara United Way of Buffalo & Erie County

05/20/2021

Join us to learn more about how this affects you! Tomorrow at 12 noon we will have information on recycling, refuse, and more and how the community can get involved! Additionally we will have announcements from Board of Block Clubs of Buffalo and Erie County, Love Your Block Buffalo, and more!

Mobile Uploads
05/10/2021

Mobile Uploads

Bulk Trash Collection continues this week in the Masten District. Please continue to follow the posted parking signage and alternate parking regulations. Please do not include electronic equipment as part of your bulk trash. Instead, your electronic waste can be properly disposed of at the City of Buffalo’s Engineering Garage at 1120 Seneca St.

05/07/2021
Timeline Photos
05/04/2021

Timeline Photos

05/04/2021

Bulk Trash Collection starting TODAY for Niagara District!

Please have trash at the curb today and obey all parking regulations.

05/04/2021

Please join us this Friday to hear more about what is important to you! Mayor Byron W. Brown will be sharing important information about the submitted budget for the City of Buffalo!

Board of Block Clubs of Buffalo and Erie County will join us as well!

05/03/2021
The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared.  The next hearing is a Virtual Formu...
04/29/2021

The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared. The next hearing is a Virtual Formulation Hearing & Community Roundtable tonight, April 29 at 6:00PM. The purpose is to obtain the views and comments of citizens, public agencies, and other interested persons relative to housing and community development needs that may be addressed by CDBG, HOME, HOPWA & ESG funds in FY 2021. Details on how to attend are below/attached; please join us, and spread the word!

The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared. The next hearing is a Virtual Formulation Hearing & Community Roundtable tonight, April 29 at 6:00PM. The purpose is to obtain the views and comments of citizens, public agencies, and other interested persons relative to housing and community development needs that may be addressed by CDBG, HOME, HOPWA & ESG funds in FY 2021. Details on how to attend are below/attached; please join us, and spread the word!

04/28/2021

Getting Buffalo Youth Vaccinated! We’re making it easy for youth ages 16 and up and their families to get vaccinated at a Pop-up site this weekend. TWO DAYS ONLY! Friday April, 30 and Saturday, May 1 at the GBAUHN office located at 1195 Main St. from 9 a.m. to 3 p.m. each day. You can register by visiting www.urbanfamilypractice.com. Walk-ins are also welcome on a first come first serve basis. PLEASE SHARE!

04/06/2021
Good evening.   This map will be completed before 9 am tomorrow morning by sanitation, please leave it at the curb.
04/02/2021

Good evening. This map will be completed before 9 am tomorrow morning by sanitation, please leave it at the curb.

Good evening. This map will be completed before 9 am tomorrow morning by sanitation, please leave it at the curb.

Family fun!
03/31/2021

Family fun!

Please join us! It will be the highlight of your week! Get a great community workout and enjoy some special surprises!

City of Buffalo Earth month activities...lets do our part!
03/28/2021

City of Buffalo Earth month activities...lets do our part!

City of Buffalo Earth month activities...lets do our part!

Looking for an opportunity to serve in Buffalo...
03/28/2021

Looking for an opportunity to serve in Buffalo...

Looking for an opportunity to serve in Buffalo...

Know a youth encourage a youth to apply for this great experience.
03/28/2021

Know a youth encourage a youth to apply for this great experience.

Know a youth encourage a youth to apply for this great experience.

Please join for the last Wintermission event celebrating the end of the season! We will have free fitness classes, produ...
03/28/2021

Please join for the last Wintermission event celebrating the end of the season! We will have free fitness classes, produce, sports equipment, and more!! We also have very special appearances from the BPD K-9 unit, Underwater Recovery Team, and a VERY SPECIAL surprise for children and families in attendance (be ready to take lots of pictures)! Proper social distancing protocols will be in place to ensure a safe and fun experience! Hope to see you there!

Please join for the last Wintermission event celebrating the end of the season! We will have free fitness classes, produce, sports equipment, and more!! We also have very special appearances from the BPD K-9 unit, Underwater Recovery Team, and a VERY SPECIAL surprise for children and families in attendance (be ready to take lots of pictures)! Proper social distancing protocols will be in place to ensure a safe and fun experience! Hope to see you there!

03/26/2021
03/25/2021

Join us for our weekly Community Engagement and Block Chat! Board of Block Clubs of Buffalo and Erie County will alsp be giving updates!

ATTENTION:
03/24/2021

ATTENTION:

ATTENTION: The draft resolution containing the Commission on Police Reform and Social Reconstruction’s recommendations are now available online for review and public comment. These recommendations are another critical step in my Administration’s ongoing effort to make the criminal justice system more restorative. You can view the draft resolution on the City of Buffalo’s webpage at https://www.buffalony.gov/DocumentCenter/View/8616/BuffaloReformAgenda-PoliceCommission . The public comment period is open until Friday, March 26 at 11 a.

03/24/2021

Please check out the Board of Block Clubs of Buffalo and Erie County General meeting this Thursday!

COVID vaccine in the City of Buffalo
03/23/2021

COVID vaccine in the City of Buffalo

COVID vaccine in the City of Buffalo

03/19/2021

Free Shredding Event & Recycling Donations Drive

Free Shredding Event & Recycling Donations Drive
03/19/2021

Free Shredding Event & Recycling Donations Drive

Free Shredding Event & Recycling Donations Drive

There is a little over two weeks until the March 31 application deadline for my Summer Youth Internship and Employment P...
03/19/2021

There is a little over two weeks until the March 31 application deadline for my Summer Youth Internship and Employment Program. All applicants must be between the ages of 14-21 and must apply online. You can apply at www.buffalony.gov/MSY

There is a little over two weeks until the March 31 application deadline for my Summer Youth Internship and Employment Program. All applicants must be between the ages of 14-21 and must apply online. You can apply at www.buffalony.gov/MSY

Covid -19 Vaccination Pop Up Clinic
03/19/2021

Covid -19 Vaccination Pop Up Clinic

Covid -19 Vaccination Pop Up Clinic

03/18/2021
03/18/2021

Join us tomorrow for a very informative block chat focused on an issue that is affecting many people at this time! Additionally, we will have updates from the Board of Block Clubs of Buffalo and Erie County, and more!

Address

65 Niagara Square, 218 City Hall
Buffalo, NY
14202

General information

The City of Buffalo 311 Call and Resolution Center’s mission is to provide its citizens with access to city services, city information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo. Byron W. Brown, Mayor Oswaldo Mestre Jr., Director Who can call 311? Anyone within the Buffalo city limits can call 311 free of charge from a land or cellular telephone, however, pay phone and cellular phone airtime charges do apply. When can I call 311? Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday- Friday. What if I need to call 311 from outside the city limits? People outside of the City of Buffalo, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890. Is it a free service? There is no charge for using 311. There is also no additional service assessment or fee that is collected for 311 by your phone company. However, this is not a free call for pay phone users. Also, depending on your plan, your cellular phone company may charge minutes for this call. When do I use 311, and when do I use 911? The 911 service is for emergencies, such as house fires and crimes in progress that require an immediate response by police, fire crews, or an ambulance. For all other city services, call 3-1-1. The 311 page is used as a forum to inform the public of city information and to receive information regarding city issues and not a forum for any political commentary and/or personal attacks towards any person or persons. We respectfully ask you to refrain from any of those remarks on this page. While we respect you right to your opinion this page is not the forum for those remarks. Please be advised we retain the right to delete any comments that violate this request.

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

3-1-1 or 851-4890

Alerts

Be the first to know and let us send you an email when 311 Call and Resolution Center posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.


Comments

Quality of life going down in the City of Buffalo. Once a peaceful working class neighborhood (South Buffalo) turning into a cesspool. Thugs blaring rap music from cars starting in the afternoon (when they wake up) till 4am. We need to start doing something about this.
Please look through these posts and notice how many times I have posted about lack of pick up on Silverdale. It is a constant issue.
Just asking me if the regular garbage will be picked up today. Recycling was already picked up but not the regular garbage. It is all of Silverdale Pl. Thank you
Is there garbage pickup on Silverdale place in South Buffalo today?
It got real cold under 40 degrees. The residents of the Marine Drive Apts. did not have heat until this morning. Who do they talk to about this it it's not BMHA, that collects the rent monies?
Illegal dumping at 19 Hewitt again. Tenants at 10 did the dumping. They need to clean it up and be fined. Please advise
I called today at 2:27 about illegal dumping in the lot across the street from me and it was picked up at 4:27 exactly 2 hours later. Thank you for the quick response.
You are not getting the job done. We have called numerous times to have the catch basin cleaned out. It has been backing up in our bathroom and creating floods. You keep closing out our complaints and call for help, but you have not resolved this problem. Come on people, fix this already. We are pi**ed off.
I think it would be wise to get the construction crew to put up some sort of lighting at night where Niagara bends and Tonawanda starts; so dark, someone is going to get run over and that is going to be one heck of a lawsuit. There are streetlights there, but they are not on...
I called earlier today about illegal dumping at 19 Hewitt. I have to thank you for the immediate response however, a lot of the trash was left to blow around the neighborhood as well as the TV. If you could take care if this it would be much appreciated. Again thanks so much for such a fast response
Please thank the mayor for putting the basketball hoops back on the backboards in Riv Park.
Have been attempting to call 311 all afternoon today and no one answers the phone. There is an illegally parked, apparently abandoned, vehicle with Ohio license plates parked in front of our our house (NO PARKING ZONE) for a week. University Avenue curves and we live on that curve and the car is making it very difficult and dangerous for us and neighbors across the street to get out of their driveways, as well as traffic going through street.