City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to learn more about our city's resources and how to improve the quality of life in Buffalo and Western New York."
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Mayor Byron W. Brown The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

Mission: - Create, implement, and sustain a centralized call system capable of resolving non-emergency service requests with faster response times and higher rate of resolution than previous systems. (311 call center) - Efficiency gains in grade and volume of service calls for quality-of-life issues within the division’s ancillary programs while reducing costs. (Clean & Seal, Impact Team) - Continuing support of the rejuvenation of inner-city neighborhoods through restoration efforts, educational programming, and safety agendas. (Weed & Seed) - Redoubling of efforts towards keeping area neighborhoods drug and crime free through the use of Clean Sweeps; sweeps also to contain greater interdepartmental involvement. (Save Our Streets) - Creation and deployment of a Citizen’s Participation Academy to create greater rapport between city officials and residents. - Creation and implementation of a centralized Block Club registry and a block club incubator in conjunction with the Buffalo Board of Block Clubs.

Operating as usual

Last week the Division of Citizens Services hosted its very first virtual Clean Sweep 2.0 Meeting! Despite the adversity...
09/24/2020

Last week the Division of Citizens Services hosted its very first virtual Clean Sweep 2.0 Meeting! Despite the adversity that we face this year due to COVID-19, we are very excited to be launching Clean Sweep 2.0.

Our interactions looked a bit different today, as we adhere to NYS COVID-19 guidelines while in the community, but our dedication to the residents of the City of Buffalo remains the unchanged!

Staff and volunteers will remain in socially-distant small groups and will be #MaskedUp as they visit neighborhoods throughout the city to provide information and services to those in need.

We would like to say thank you to all involved in making Clean Sweep 2.0 possible this year. Special thanks to Mayor Byron Brown, all of our amazing City of Buffalo staff, Clean Sweep Partners, Project MOVE VISTA members, block clubs and volunteers!

Over 100 people received Hand-Only CPR training today.
09/24/2020

Over 100 people received Hand-Only CPR training today.

09/23/2020
AmeriCorps VISTA - Project MOVE Buffalo
09/23/2020

AmeriCorps VISTA - Project MOVE Buffalo

Yesterday, Project M.O.V.E. VISTA members made a quick trip to Shared Mobility Inc.'s Demo Day, an event highlighting electric micro-mobility in an effort to bring community-controlled mobility networks to Buffalo. Thank you Shared Mobility for allowing us to demo the electric scooters and pedal assist bicycles. 🛴 🛴 🛴

#Buffalo #Mobility Mayor Byron W. Brown

09/22/2020
Come check out this event!
09/22/2020

Come check out this event!

REMINDER!
09/21/2020

REMINDER!

Attention University District residents! Bulk trash collection begins TODAY! This is the FINAL bulk trash pickup of 2020, please SHARE to spread the word!

PLEASE COMPLETE YOUR CENSUS RESPONSES. If you have completed yours; remind your family and friends. It is imperative tha...
09/21/2020
The 2020 Census is coming to an end; Buffalo is lagging in self-responses

PLEASE COMPLETE YOUR CENSUS RESPONSES. If you have completed yours; remind your family and friends. It is imperative that we have as accurate of a count as possible. This affects funding that the city of Buffalo will receive in the future, therefore it affects all residents!

Originally published on politicsandstuff.com The United States Constitution, Article I, Section 2 says “Representatives and direct Taxes shall be apportioned among the several States which may be included within this Union, according to their respective Numbers, which shall be determined by a

We'd love to have you there!
09/18/2020

We'd love to have you there!

JOIN US TOMORROW! We want to talk with you and hear your thoughts! Email us at the address listed for an invitation! The...
09/11/2020

JOIN US TOMORROW! We want to talk with you and hear your thoughts! Email us at the address listed for an invitation! The Board of Block Clubs of Buffalo and Erie County will be there as well with updates! We look forward to seeing you! (Please email the address below for an invite)

City of Buffalo, Division of Citizens Services's cover photo
09/09/2020

City of Buffalo, Division of Citizens Services's cover photo

Join our Community Engagement Meeting and Block Chat tomorrow, Friday, August 28th, at 12pm! Send us a message for an in...
08/27/2020

Join our Community Engagement Meeting and Block Chat tomorrow, Friday, August 28th, at 12pm! Send us a message for an invitation!

Mayor Byron W. Brown
08/26/2020

Mayor Byron W. Brown

Did you miss Saturday’s FREE Summer City Fitness class? No worries, you can still participate from home! Visit www.buffalony.gov/fitness to see workout videos. Please SHARE to spread the word!

08/24/2020
COVID-19 and The FUTURE OF EDUCATION

How COVID-19 can change the face of schooling as we know it. What risks does COVID-19 present in the classroom, to teachers, students, families, and as a whole.

08/21/2020
WHY PEOPLE OF COLOR MUST BE ESPECIALLY VIGILANT ABOUT COVID-19

How does COVID-19 Affect Communities of Color and Why? What factors contribute to a higher infection and mortality rate? This video explains the trends noted during spring and early/mid summer.

In response to these factors, the City of Buffalo has held and supported many drives that aim to help residents, especially those who reside in underrepresented communities or areas that lack access. The city has also aimed to set up many testing centers across all areas including areas that have traditionally lacked access to healthcare so that minorities and people of color can get adequate care as all residents are entitled to.

For more information on how Buffalo made history with developing the testing centers in disproportionate areas, please visit: https://www.routefifty.com/health-human-services/2020/08/establishing-covid-19-testing-sites-all/167626/

For more information on testing sites and COVID-19 information please visit https://covid19.buffalony.gov/

Join us this Friday for our Community Engagement and Block Chat Meeting at 12pm to see what projects and initiatives our...
08/20/2020

Join us this Friday for our Community Engagement and Block Chat Meeting at 12pm to see what projects and initiatives our AmeriCorps VISTA - Project MOVE Buffalo and Love Your Block Buffalo have started and engaged in all year here in the city of Buffalo! Come and see what impacts you and get updates from different partners including the Board of Block Clubs of Buffalo and Erie County!

Congratulations to Mayor Byron W. Brown  and 311 Call and Resolution Center! City of Buffalo's 311 Call and Response Cen...
08/10/2020
Buffalo, N.Y., Creates Remote 311 Center in Two Days

Congratulations to Mayor Byron W. Brown and 311 Call and Resolution Center! City of Buffalo's 311 Call and Response Center was featured for our forward-thinking and creation of a virtual call center to ensure that we remained operational during the pandemic! Thank You to our wonderful call operators! We are here for you Buffalo!

Read the full article here: https://www.govtech.com/biz/Buffalo-NY-Creates-Remote-311-Call-Center-in-Two-Days.html

Buffalo views its 311 line as a way that it can be a good neighbor to its residents. Here's how the city leveraged partnerships and tech to ensure that citizens could call their government for anything during COVID-19.

Mayor Byron W. Brown
08/03/2020

Mayor Byron W. Brown

Honoring a true trailblazer for women in #Buffalo! Today, I joined State Assembly Majority Leader Crystal Peoples-Stokes, Council President Darius Pridgen and others in announcing that a trailblazing sign will be installed at the corner of Broadway and Mortimer Street in honor of Dr. Rhonda Ricks. It will serve as a gateway to one of her signature projects, The Forge on Broadway. Dr. Ricks, an African American woman and President & CEO of R+A+R Development, passed away last year after courageously battling cancer. Dr. Ricks was one of the first private developers to reinvest in Buffalo’s East Side. She shaped her successful career around increasing the visibility of women and minority owned businesses, especially in construction, building, and real estate development.

Want to hear more about race & reconciliation  AND community relationships? Do you have some free time at 12, and want t...
07/31/2020

Want to hear more about race & reconciliation AND community relationships? Do you have some free time at 12, and want to be part of the conversation? It's not too late to secure an invite! Send an email to the address listed and come join us, our special speaker, and get some info from the Board of Block Clubs of Buffalo and Erie County as well!

Today the Division of Citizens Services hosted the second session of Buffalo's Virtual Landlord-Tenant Engagement Series...
07/29/2020
Landlord Engagement Series | Buffalo, NY

Today the Division of Citizens Services hosted the second session of Buffalo's Virtual Landlord-Tenant Engagement Series and it was a huge success! Over 160 attendees heard from our guest speakers from the Department of Permits and Inspection Services and from Buffalo's Fair Housing Officer. The series will include a total of 6 sessions to inform and share resources to tenants and landlords in the City of Buffalo. For those that attend 4 or more of the 6 sessions, they will receive a Landlord-Tenant Training Certificate.
There are 4 remaining Tenant-Landlord Engagement webinars, that will take place on Wednesdays at 10:00am. Registration is required, and can be completed at https://www.buffalony.gov/850/Landlord-Training

We look forward to serving you!

Landlords will learn about the most up-to-date practices during the COVID-19 pandemic, engaging community resources improving tenants’ quality of life, and successfully navigating the intricacies of landlord-tenant relationships.  

If you attended our first landlord-tenant training session or even if you didn't, check out our second live session full...
07/28/2020

If you attended our first landlord-tenant training session or even if you didn't, check out our second live session full of important info for both landlords and tenants! Register today, if you haven't already.

Mayor Byron W. Brown
07/26/2020

Mayor Byron W. Brown

Mayor’s Summer Youth Employees from the Buffalo Youth Census Action Team worked with US Census workers at a food giveaway on Buffalo’s Westside. I was proud to join H.E.A.L. International, WNY Muslims, Feed Buffalo, Community Health Center of Buffalo, The Urban Redemption Foundation and the City of Buffalo Division of Citizen Service's Love Your Block Program in sponsoring this great event.

07/24/2020

Citizens Services Presents: Virtual Block Chat & Community Engagement Series

07/24/2020

The Division of Citizen Services would like to introduce a new form of engagement! Please view our announcement and tune in! We would love to connect and share with all of you!

Yesterday, Mayor Byron Brown shared some additional and new reforms within the city of Buffalo!
07/24/2020

Yesterday, Mayor Byron Brown shared some additional and new reforms within the city of Buffalo!

Today, I announced, in collaboration with local, state and federal law enforcement partners, a new initiative to reduce gun violence. Shoot Review is a data-driven, violence-reduction strategy to increase the solvability of shooting cases. Multiple law enforcement agencies will meet on a weekly basis to share data and work together to solve gun crime.

Join Us Tomorrow For More Information on Job Placement and Employment & Training Opportunities with a presentation from ...
07/23/2020

Join Us Tomorrow For More Information on Job Placement and Employment & Training Opportunities with a presentation from the Buffalo Employment and Training Center (BETC)! Additionally, come hear updates from Citizen Services and the Board of Block Clubs of Buffalo and Erie County!

We want to hear from YOU !!!
07/20/2020

We want to hear from YOU !!!

Please see message below from Ms Jessica Bauer Walker, Execurive Director, CoNECT. and consider filling out the survey b...
07/17/2020
Freedom Schools Buffalo Youth Program Survey

Please see message below from Ms Jessica Bauer Walker, Execurive Director, CoNECT. and consider filling out the survey below if you are hosting any Summer Youth Interns this summer. Thank you

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If you are a youth-serving organization, program, department and/or initiative please participate in this Freedom Schools survey/interest form- https://www.surveymonkey.com/r/BuffaloFreedomSchools to help leverage existing community assets and fill gaps/needs in a “whole child, whole community” approach to providing meaningful opportunities for young people in these unprecedented times.

The City of Buffalo Mayor’s Summer Youth program and Erie County Summer Youth Employment program are in need of more worksites for youth. If your organization might be able to host summer youth, please contact Ivy Diggs-Washington at Buffalo Urban League for the Erie Co. program [email protected] and Franklin Carter for the Mayor’s Summer Youth program at [email protected]. These programs have slightly different requirements and structure, so please explore both options if you can accommodate youth, provide adequate supervision and offer meaningful work. If you are a smaller organization without the ability to meet these requirements, but are interested in utilizing or providing something to youth in the City/County summer programs, we may be able to match you with a larger organization who is already an established site to offer collaborative programming.

Take this survey powered by surveymonkey.com. Create your own surveys for free.

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(716) 851-4890

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Comments

When can we get the port-o-potties back at Delaware Park??? You could say it’s a real sh*tuation!
Your police officers and firefighters who cheered the thugs who assaulted and pushed down an old man who was protesting are DISGUSTING PIGS. They all should be fired immediately.
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
So having a problem with Buffalo Water. I made an electronic payment back in January. They only applied .42 (forty two cents) to my account. I wasnt aware of this until I got the next quarterly statement which by now included late charges. They kept double talking me and saying it was my fault but it obviously was theirs because they didnt apply the $2.00 convenience fee to the .42. So I am assured last quarter that the $9.60 in late fees would be taken off. Low and behold, I get my next quarterly bill, and there is a previous balance of $9.60. Coincidentally, its the late charge. So I call them, put on hold for 9 minutes. I call back for the supervisor, Damon Rand, and he gives me all this double talk and then actually tells me "if you paid your bill on time, you wouldn't have a late charge" and proceeds to hang up on me. Beyond furious right now. THEIR mistake and they're charging me AND treating me badly. Does ANYONE know who I can contact to report this? I tried calling the 311 number but it never connects. I have one friend in City Hall that I've reached out to, but havent heard back yet. Beyond PISSED off. Im never late with my bills and for them to handle this situation like this is SO UNPROFESSIONAL!!!!
Thank you for sharing your knowledge, expertise, and love for the citizens of this great city at the first ever Buffalo YIMBY Festival!