City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to learn more about our city's resources and how to improve the quality of life in Buffalo and Western New York." Mayor Byron W. Brown
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The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

Mission: - Create, implement, and sustain a centralized call system capable of resolving non-emergency service requests with faster response times and higher rate of resolution than previous systems. (311 call center) - Efficiency gains in grade and volume of service calls for quality-of-life issues within the division’s ancillary programs while reducing costs. (Clean & Seal, Impact Team) - Continuing support of the rejuvenation of inner-city neighborhoods through restoration efforts, educational programming, and safety agendas. (Weed & Seed) - Redoubling of efforts towards keeping area neighborhoods drug and crime free through the use of Clean Sweeps; sweeps also to contain greater interdepartmental involvement. (Save Our Streets) - Creation and deployment of a Citizen’s Participation Academy to create greater rapport between city officials and residents. - Creation and implementation of a centralized Block Club registry and a block club incubator in conjunction with the Buffalo Board of Block Clubs.

The Director of Citizen Services was asked to speak at a celebration this past weekend called "Reclaiming the 4th: A Cel...
07/07/2020

The Director of Citizen Services was asked to speak at a celebration this past weekend called "Reclaiming the 4th: A Celebration of Black and Brown Life and A Call to Action. Director Mestre was supported by staff and he spoke about his culture and the positive things that Citizen Services is doing. He also spoke about how the the city and Citizen Services are listening to people, and voices are being heard. He expressed that these are first steps and how important it is for us to work together!

What a positive message to spread!

Mayor Byron W. Brown
07/07/2020
Mayor Byron W. Brown

Mayor Byron W. Brown

Embracing diversity & inclusion has been the cornerstone of my efforts throughout my political career. While we have come far, we still have a long way to go in terms of racial equity and fair representation. It is through meaningful, respectful and open conversations like these that can bring about real change in our society.

Just another reminder! PLEASE TAKE TIME TO REGISTER. This will esecially help those who want guidance with apartment iss...
07/06/2020

Just another reminder! PLEASE TAKE TIME TO REGISTER. This will esecially help those who want guidance with apartment issues, renting during COVID -19, and so much more!

Mayor Brown and the entire Division of Citizen Services is excited to announce projects being supported by our Love Your...
07/02/2020

Mayor Brown and the entire Division of Citizen Services is excited to announce projects being supported by our Love Your Block Community Response Fund. The following organizations have been selected from the first batch of applications:

· Ashland Avenue Block Club –Funding is for a project that provides masks to senior residents throughout the community;
· HEAL International (H.E.A.L. International) – Assists in food distribution and connecting families in need to food pantries on the West side;
· Preservation Buffalo Niagara – Funding supports purchase of Narcan, masks and information that will be distributed on the West Side;
· Buffalo Resilience – Supports the purchase of materials to make masks for distribution;
· Pucho Olivencia (Pucho, Inc). –Supports purchase and distribution of masks at the Pucho Olivencia Center
· Iota Phi Theta Fraternity, Inc. – Funding assists the purchase of masks that will be distributed throughout the community focusing mainly on the East Side;
· Freedom Gardens – Assists in providing four families in the Coppertown neighborhood access to fresh food;
· Beau Fleuve Music & Arts Festival – Supports the creation of murals thanking essential workers during the pandemic;
· The Tool Library – Funding to purchase supplies for a community cleanup in the Main/Bailey business corridor

We congratulate these nine winners and are excited to work closely with you all. Keep an eye out for the next round of winners to be announced very soon! We thank every organization that has stepped up to help alleviate the hardships caused by COVID-19. We will get through this difficult time together! For more information, like and follow Love Your Block Buffalo and visit buffaloveyourblock.org.

Having issues with a landlord or tenant? Want guidance on how to handle apartment issues? Concerned about how to handle ...
07/02/2020
Landlord Engagement Series | Buffalo, NY

Having issues with a landlord or tenant? Want guidance on how to handle apartment issues? Concerned about how to handle renting during COVID-19? Sign up for the landlord training for more information!

https://www.buffalony.gov/850/Landlord-Training

Landlords will learn about the most up-to-date practices during the COVID-19 pandemic, engaging their community and utilizing their services to improve tenants’ quality of life, and successfully navigating the intricacies of tenant-community relationships.  

Major Announcement for the City of Buffalo!
06/30/2020

Major Announcement for the City of Buffalo!

Exciting news on the West Side! Today, I announced plans for a new $50+ million film and television complex on Niagara Street, adjacent to the Rich Products campus. Hollywood has come to trust the City of Buffalo to provide the perfect backdrop for stories that have entertained thousands of audiences around the world. This new facility, along with our strongly skilled local film community, will help the film and television industry continue to bring stories that inform, entertain and spark imagination for generations to come. I thank Great Point Capital Management and Rich Holdings, Inc. for this major investment that will bring economic activity and jobs to #Buffalo!

Please apply!
06/29/2020

Please apply!

FYI: The deadline to apply is TOMORROW! Please SHARE!

JUST A REMINDER....if you'd like to attend please reach out! Division of Citizen Services, Police Athletic League,  Boar...
06/25/2020

JUST A REMINDER....if you'd like to attend please reach out! Division of Citizen Services, Police Athletic League, Board of Block Clubs of Buffalo and Erie County and more will all be sharing information as well!

Yesterday Mayor Byron Brown announced further reforms. These are just the first of many steps in the conversation about ...
06/23/2020

Yesterday Mayor Byron Brown announced further reforms. These are just the first of many steps in the conversation about reform. For more information visit
buffalony.gov/reformagenda

Please visit buffalony.gov/reformagenda for the newest updates to police reform.

Mayor Byron W. Brown
06/21/2020

Mayor Byron W. Brown

Please SHARE!

We hope everyone had a wonderful Juneteenth!
06/20/2020

We hope everyone had a wonderful Juneteenth!

06/12/2020
We are pleased to announce our Citizen Services Community Engagement and Block Club Meeting Speaker for this week! If yo...
06/11/2020

We are pleased to announce our Citizen Services Community Engagement and Block Club Meeting Speaker for this week! If you are an organization, non-profit, or business and would like to participate, or if you are part of block clubs or the Board of Block Clubs of Buffalo and Erie County please reach out to receive an invitation to attend! We will reach capacity!

Photos from City of Buffalo, Division of Citizens Services's post
06/11/2020

Photos from City of Buffalo, Division of Citizens Services's post

06/11/2020
Mayor Byron W. Brown

Mayor Byron Brown's Press conference speaking on racial equity and police reform.

06/10/2020

Mayor Byron W. Brown will make a Special Announcement at 3pm today! Please tune in to his Facebook at this time!

Mayor Byron W. Brown
06/10/2020
Mayor Byron W. Brown

Mayor Byron W. Brown

ICYMI: Getting it DONE in Albany! I thank Assembly Speaker Carl Heastie & Assembly Majority Leader Crystal Peoples-Stokes for delivering reforms needed to help end racial injustice and police brutality.

We sincerely apologize!  Currently our city web page, city email, and servers are down.
06/05/2020

We sincerely apologize! Currently our city web page, city email, and servers are down.

06/04/2020

Mayor Byron W. Brown will join other elected officials, leaders in the faith community and others tonight for “I Can’t Breathe,”
the SECOND panel discussion addressing police brutality and racial injustice. The program will air tonight at 7pm on the
legendary WUFO Mix 1080 AM.

06/03/2020

Mayor Brown will join other elected officials, leaders in the faith community and others tonight for “I Can’t Breathe,” the
first of a two night panel discussion addressing police brutality and racial injustice. The program will air tonight at 7pm on
the legendary WUFO Mix 1080 AM

06/03/2020
311 Call and Resolution Center

Reminder for residents...

There is a city-widw curfew throughout the City of Buffalo beginning tonight at 8:00pm and through 5:00am tomorrow. This order will remain in effect every night until 5:00am, Monday, June 8th.

Those who are traveling to and from work or for necessary reasons including childcare, medical care, or other essential activities will be allowed to do so.

Looking for testing within the community? Here is one site that is offering testing without an appointment!
05/28/2020

Looking for testing within the community? Here is one site that is offering testing without an appointment!

For Anyone that would like Covid-19 and Antibody testing ...

Check out some of the great work we are doing with our  Love Your Block program!
05/28/2020

Check out some of the great work we are doing with our Love Your Block program!

We want to thank all of the amazing organizations that have applied for Love Your Block mini-grants. This mini-grant cycle will be very competitive, as we have received a high volume of applicants. Our team has started a thorough review process of each project proposal. We hope to send out updates on the status of every project proposal by the end of next week! Be sure to follow our social media for updates! #LoveYourBlock #Buffalo #LYB #Buffaloveyourblock #Buffalove #CitiesOfService #BFLO

Today  we had the pleasure of hosting Mayor Byron Brown as a special guest on the Citizen Services Community and Block C...
05/23/2020

Today we had the pleasure of hosting Mayor Byron Brown as a special guest on the Citizen Services Community and Block Club Engagement meeting! Mayor Brown spoke about the need for social distancing, the importance of filling out the census, his 60/40 plan and other important city matters! Updates were also given by the Director of Citizen Services/City of Buffalo's Chief Service Officer as well as the BPD Captain Steven Nichols and Board of Block Club President Debbie Lombardo.

The Community and Block Club Engagement Meeting is part of The Divison of Citizen Services new engagement strategy to touch more residents, organizations, and block clubs than ever before. Look out for virtual lessons, days, and events coming from The Division of Citizen Services as well. We encourage you to communicate with us! Hearing from our residents & community is what matters. If you would like to receive invitations to meetings to hear about updates, ask questions, or possibly participate in any Citizen Services events, please send a message here or email the chief administrative officer at [email protected].
Thanks to Board of Block Clubs of Buffalo and Erie County for their updates as well!

City of Buffalo, Division of Citizens Services's cover photo
05/19/2020

City of Buffalo, Division of Citizens Services's cover photo

Love Your Block Buffalo
05/18/2020

Love Your Block Buffalo

LOVE YOUR BLOCK COMMUNITY SPOTLIGHT: Today we wanted to shout out our Year 1.5 winner, Trinidad Neighborhood Association Block Club. They used their LYB Grant for beautification projects, including lovely murals in their neighborhood park. Thank you for all the work you do in the community! This could happen on YOUR block! If you have a great idea for a community volunteer-led project like this one, please apply for a 2020 LYB grant. The deadline has been extended to 5/20/2020 and applications are available at buffaloveyourblock.org!

Mayor Byron W. Brown
05/07/2020

Mayor Byron W. Brown

04/23/2020

"Hi Buffalo! Please follow our new Citizen Services and 311 page on Instagram. Our name is 311 Buffalo. We look forward to sharing with you." See you there!📷

Photos from City of Buffalo, Division of Citizens Services's post
04/13/2020

Photos from City of Buffalo, Division of Citizens Services's post

04/04/2020
Dear Buffalo Residents,Please take a minute to read the below FAQ Mayor Byron W. Brown and our team has put together. T...
03/18/2020

Dear Buffalo Residents,

Please take a minute to read the below FAQ Mayor Byron W. Brown and our team has put together.

The constantly changing COVID-19 response has challenged us all in many ways. We appreciate you and all of our public/ private servants for exemplifying what it means to be among the #CityofGoodNeighbors and for rising to the challenge to help protect yourselves, your neighbors, and the many communities we serve. The entire Division of Citizen Services team is grateful for your continued commitment to this work and each other.

Mayor Byron W. Brown and the City of Buffalo Division of Citizen Services are pleased to announce the release of the 201...
03/09/2019

Mayor Byron W. Brown and the City of Buffalo Division of Citizen Services are pleased to announce the release of the 2019 Love Your Block Grant Application. Love Your Block is a program in which volunteer-led community groups compete for a chance to win cash grants up to $1,000, as well as project planning assistance, to beautify and transform a public space in Buffalo. Details and a flyer attached. Please share!

#LoveYourBlock
Cities of Service
AmeriCorps VISTA

Wintermission Buffalo sponsored by Mayor Brown and the Division of Citizen Services is a bold new initiative making it e...
03/09/2019

Wintermission Buffalo sponsored by Mayor Brown and the Division of Citizen Services is a bold new initiative making it easier for people of all ages & backgrounds to get outdoors, visit public spaces, and be active during the Winter seasons!

Bring the whole family out for live music, hot chocolate, smores, and skating, and share your ideas 💡 with Wintermission Buffalo! For more information and pop up location throughout the city visit our link https://www.880cities.org/portfolio_page/wintermission/buffalo

Sunday, March 10, 2019

3:00 - 5:00 PM

MLK Park

03/22/2018

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(716) 851-4890

Alerts

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Comments

Your police officers and firefighters who cheered the thugs who assaulted and pushed down an old man who was protesting are DISGUSTING PIGS. They all should be fired immediately.
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
So having a problem with Buffalo Water. I made an electronic payment back in January. They only applied .42 (forty two cents) to my account. I wasnt aware of this until I got the next quarterly statement which by now included late charges. They kept double talking me and saying it was my fault but it obviously was theirs because they didnt apply the $2.00 convenience fee to the .42. So I am assured last quarter that the $9.60 in late fees would be taken off. Low and behold, I get my next quarterly bill, and there is a previous balance of $9.60. Coincidentally, its the late charge. So I call them, put on hold for 9 minutes. I call back for the supervisor, Damon Rand, and he gives me all this double talk and then actually tells me "if you paid your bill on time, you wouldn't have a late charge" and proceeds to hang up on me. Beyond furious right now. THEIR mistake and they're charging me AND treating me badly. Does ANYONE know who I can contact to report this? I tried calling the 311 number but it never connects. I have one friend in City Hall that I've reached out to, but havent heard back yet. Beyond PISSED off. Im never late with my bills and for them to handle this situation like this is SO UNPROFESSIONAL!!!!
Thank you for sharing your knowledge, expertise, and love for the citizens of this great city at the first ever Buffalo YIMBY Festival!