City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to serve"

The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, req

uests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

01/08/2024

⚠️ HIGH WIND UPDATE ⚠️

High Wind Warning begins Tuesday morning into Wednesday for the City of Buffalo and Erie County. Gusts of up to 60MPH are possible.

Thank you for your continued patience as we upgrade our 311 center and and our mobile app capabilities.
12/30/2023

Thank you for your continued patience as we upgrade our 311 center and and our mobile app capabilities.

12/30/2023
12/21/2023

I am please to announce with Common Council President Darius Pridgen that there will be free parking options in the City of Buffalo throughout the holidays. Parking at metered on-street spots citywide will be free from Thursday, December 21st through Monday, December 25th. The decision to suspend on-street parking at meters was made to help Buffalo’s small businesses during the all-important holiday shopping season, and to encourage people to shop in Buffalo.

12/06/2023

BUFFALERT: City of Buffalo DPW Crews are salting bridges, overpasses & other roadways with temps near the freezing mark & light snow falling. Motorists should use caution. ⚠️

11/28/2023

Norfolk Ave Block Club #1 is one of the 15 recipients awarded the 2022 Love Your Block Mini-Grant. We are eager to begin our project with the Northland Workforce Training Center. We are grateful to the Mayor Byron W. Brown and the City of Buffalo, Division of Citizens Services for giving us the the opportunity to make a positive impact in our neighborhood

11/28/2023

Congratulations to Congressman Brian Higgins on his new role as Shea's Performing Arts Center President & CEO! Brian's long-standing passion for the arts and demonstrated leadership will help elevate Shea's to new heights, building on its legacy as a cultural jewel in Buffalo. Wishing you great success in this exciting new chapter.

11/27/2023

Code Blue tonight 11/27/23 in the City of Buffalo

The following overnight shelters will be OPEN tonight:

586 Genesee St, Buffalo, 14204 - accessible location, open 8pm-7am (This location was formerly a women's shelter but will be open to all for Code Blue.)

Daytime Warming Centers:
11/28/23 - Daytime Warming is OPEN

Code Blue Clients will be permitted at the NFTA METRO Transportation Center from 5:30pm-7:30pm to obtain bus tickets to the Code Blue Shelter They will not be allowed to wait at the NFTA outside of those hours.

To receive Code Blue updates for the City of Buffalo, text CodeBlueBuffalo to 898-211. This notification is available to anyone including clients.


Outside of Erie County, contact local law enforcement or 211 for shelter options.

11/23/2023

PLEASE SHARE! Trash and Recycling pick-up are NOT affected by the Thanksgiving Holiday.

11/22/2023

PLEASE SHARE!

11/15/2023
3rd event down! Connected with community and with staff and were able to get a lot of people signed up for BuffAlert!
11/14/2023

3rd event down! Connected with community and with staff and were able to get a lot of people signed up for BuffAlert!

We has so much fun at this event, talking with residents about Winter Prep, 311 and the City of Buffalo, Division of Cit...
11/14/2023

We has so much fun at this event, talking with residents about Winter Prep, 311 and the City of Buffalo, Division of Citizens Services as well as handing out resources

We had a wonderful time tabling here!
11/10/2023

We had a wonderful time tabling here!

Just wanted to share with anyone who may want to attend. We look forward to sharing this information with all of you!
11/08/2023

Just wanted to share with anyone who may want to attend. We look forward to sharing this information with all of you!

JUST A REMINDER - PLEASE JOIN US TONIGHT FOR THE VIRTUAL WINTER PREP!
11/01/2023

JUST A REMINDER - PLEASE JOIN US TONIGHT FOR THE VIRTUAL WINTER PREP!

Heading into Winter Season Prepped & Prepared. Join us for an informational session on Wednesday, NOV 1st to help empowe...
10/27/2023

Heading into Winter Season Prepped & Prepared. Join us for an informational session on Wednesday, NOV 1st to help empower you this winter season so that you are prepared with what you need and what you may need to do to stay safe! Scan the QR code or click on the link below! https://buffalony.webex.com/meet/citizenservices

10/25/2023
Let you voice be heard and respond to the 514Memorial Survey! Deadline for submission is Tuesday, October 31st!
10/19/2023

Let you voice be heard and respond to the 514Memorial Survey!
Deadline for submission is Tuesday, October 31st!

The 5/14 Memorial Commission is respectfully developing a living and lasting memorial that will honor the survivors and the lives taken during the racially motivated mass shooting in East Buffalo. This survey will help us better understand what you would like to see represented in this memorial.

Confused by expiration dates?? We all are! Here’s some helpful tips to better understand.
10/19/2023

Confused by expiration dates?? We all are! Here’s some helpful tips to better understand.

THIS FRIDAY - please share & tune in to hear from our new Community Police officer and Police Chief of B District! We lo...
10/17/2023

THIS FRIDAY - please share & tune in to hear from our new Community Police officer and Police Chief of B District! We look forward to connecting with you all at noon!

COME OUT TO OUR FALL Festival Power POP UP!Enjoy great food music and FUN activities as well as a produce giveaway and r...
10/17/2023

COME OUT TO OUR FALL Festival Power POP UP!

Enjoy great food music and FUN activities as well as a produce giveaway and receive pertinent information! We look forward to celebrating with you all at the last Pop-Up of the season!

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+17168514890

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