City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to learn more about our city's resources and how to improve the quality of life in Buffalo and Western New York."
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Mayor Byron W. Brown The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

Mission: - Create, implement, and sustain a centralized call system capable of resolving non-emergency service requests with faster response times and higher rate of resolution than previous systems. (311 call center) - Efficiency gains in grade and volume of service calls for quality-of-life issues within the division’s ancillary programs while reducing costs. (Clean & Seal, Impact Team) - Continuing support of the rejuvenation of inner-city neighborhoods through restoration efforts, educational programming, and safety agendas. (Weed & Seed) - Redoubling of efforts towards keeping area neighborhoods drug and crime free through the use of Clean Sweeps; sweeps also to contain greater interdepartmental involvement. (Save Our Streets) - Creation and deployment of a Citizen’s Participation Academy to create greater rapport between city officials and residents. - Creation and implementation of a centralized Block Club registry and a block club incubator in conjunction with the Buffalo Board of Block Clubs.

Operating as usual

01/09/2021
Mayor Brown-Bills Celebrate Safely V2

Lets Celebrate Our Bills Today!

This is "Mayor Brown-Bills Celebrate Safely V2" by City of Buffalo on Vimeo, the home for high quality videos and the people who love them.

Make sure to join us tomorrow for our first Community Engagement and Block Chat in 2021 with featured guest Mayor Byron ...
01/07/2021

Make sure to join us tomorrow for our first Community Engagement and Block Chat in 2021 with featured guest Mayor Byron W. Brown, and words from our Division as well as Board of Block Clubs of Buffalo and Erie County! Please share with others!

12/27/2020
Mayor Byron W. Brown

❄Update of Snow weather conditions in the city of Buffalo from Commissioner of Public Works Mike Finn❄

SNOWSTORM UPDATE: Due to significant snowfall, crews need the ability to plow streets with 9am-4pm Alternate Side Parkin...
12/27/2020

SNOWSTORM UPDATE: Due to significant snowfall, crews need the ability to plow streets with 9am-4pm Alternate Side Parking restrictions. Vehicles parked on those streets must be moved to the legal side by 9 AM on MONDAY, Dec. 28, 2020.

To get parking notifications right to your phone, sign up today! Help us get the word out, please SHARE with your neighbors!

SNOWSTORM UPDATE! If your garbage & recycling services were scheduled for Saturday, but your trash has not been picked u...
12/27/2020

SNOWSTORM UPDATE! If your garbage & recycling services were scheduled for Saturday, but your trash has not been picked up yet, please leave your totes at the curb. The significant snowfall has impacted the collection schedule, but crews will continue pick-up until all routes are complete. Please SHARE to keep your neighbors updated!

Congratulations Buffalo Bills! AFC East champions.
12/20/2020

Congratulations Buffalo Bills! AFC East champions.

Grant a child some happiness and drop off your toys for a child in need! This Wednesday and Thursday!
12/16/2020

Grant a child some happiness and drop off your toys for a child in need! This Wednesday and Thursday!

Please join us on Friday for our weekly Community Engagement and Block Club Chat! We look forward to having you!
12/16/2020

Please join us on Friday for our weekly Community Engagement and Block Club Chat! We look forward to having you!

Buffalo Sewer Authority
12/16/2020

Buffalo Sewer Authority

Settling in after a long day of work? No better time to check out Buffalo Sewer Authority's Water Amnesty Program on 7 Eyewitness News WKBW!

Let's Get Water Wise not only offers discount programs, but also offers assistance for those behind on their water bills. No better gift this holiday season 🎁 than the joy of saving money!

Apply before December 31st, 2020 for that new year, new bill!

Watch our program at: https://mms.tveyes.com/transcript.asp?StationID=2325&DateTime=12/3/2020%206:16:27%20PM&playclip=true&pbc=search%3a%2b(%22buffalo+water%22

Love Your Block Buffalo
12/14/2020
Love Your Block Buffalo

Love Your Block Buffalo

We’re creating a new plan for Buffalo parks and we want to hear from YOU. Take this survey from @TheTrustforPublicLand to share your vision for Buffalo’s parks. Then share this post so your friends and neighbors can take the survey too!
https://www.surveymonkey.com/r/BuffaloParks

AmeriCorps VISTA - Project MOVE Buffalo
12/11/2020

AmeriCorps VISTA - Project MOVE Buffalo

As AmeriCorps VISTAs, it is our MISSION to alleviate poverty by strengthening community organizations and mobilizing resources. No one leads this fight stronger than Mayor Byron W. Brown and the City of Buffalo itself -- striving relentlessly to best serve its people everyday.

COVID-19 has thrown a wrench in traditional community engagement through the need for social-distancing and quarantine. However, the City of #Buffalo has been working diligently to provide the tools to re-connect communities and offer assistance for those most impacted, like Mayor Byron W. Brown's Good Neighborhoods Network (GNN) Initiative or City of Buffalo, Division of Citizens Services weekly block chats.

With this, we were so excited today to virtually present just ANOTHER great initiative: WINTERMISSION, an innovative program that began in 2018 to combat social isolation and increase levels of physical activity during Buffalo's winter months. This program is a joint initiative of Toronto-based organization 8 80 Cities, Mayor Byron W. Brown, City of Buffalo, Division of Citizens Services, Healthy Communities 2030, and GObike Buffalo.

Wintermission is committed to providing resources and services to mitigate the effects COVID-19 has had on social isolation and physical activity. Today's presentation allowed us to highlight our successes and challenges of #Wintermission this past year, while also showcasing our two pilot programs for the 20-21 season: Winter in a Bag and Winter Porch Sports! These programs will provide resources to encourage familial bonding and participation in COVID-safe wellness activities for our most vulnerable.

We are so thankful for all our attendees for coming, and providing additional feedback about what you liked and how to better our programs! Wintermission is not possible without the amazing support of community partners, block club members, and the general public. This is how WE #GetThingsDone!

We are excited to invite you to the Virtual City of Buffalo Wintermission Meeting - A Year in Review & Recap of the 2020...
12/09/2020

We are excited to invite you to the Virtual City of Buffalo Wintermission Meeting - A Year in Review & Recap of the 2020 Season. ❄️ ⛄️

Please join us on December 10, 2020 at 1:30 pm to 3:00 pm, presented by the City of Buffalo's Division of Citizen Services and 8 80s Cities Team. This meeting is open to the general public, community partners, and block club members. There will be a formal presentation to recap Wintermission, an opportunity to identify priority needs and leverage assets as we move into the winter and the next phase of the pandemic.

#ilovewinter #wintermission

Please register! Your particpation and voice are important within this space!
12/05/2020

Please register! Your particpation and voice are important within this space!

What a great honor for the City of Buffalo! A special congratulations to Chief Service Officer Oswaldo Mestre and the en...
12/03/2020

What a great honor for the City of Buffalo! A special congratulations to Chief Service Officer Oswaldo Mestre and the entire 311 Call and Resolution Center staff and team for the tireless work that you are doing to serve the residents of the city of Buffalo! This is a testament to your hard work! We thank YOU!

Maintaining contact with residents continues to be one of the highest priorities of my Administration during #COVID19. I congratulate Chief Service Officer Oswaldo Mestre, 311 Call and Resolution Center Staff & Team City Hall for this incredible effort to keep our call center services operating for residents!

https://statescoop.com/list/winners-of-2020-localsmart-awards-announced/

12/03/2020
CleanSweep2020

A very special thank you to all of our Clean Sweep partners! Your willingness to participate in Clean Sweep made it a possibility but your perseverance and drive for community engagement made Clean Sweep 2.0 a reality! We were extremely happy with the adjustments that were made to focus on saftey while serving; and the inclusion of new technology which allowed us all to focus engaging residents more in-depth. Additionally, thank you to those who were able to attend the end of the year Clean Sweep 2.0 Celebration and we are grateful for all of your tireless efforts. We look forward to conducting the next Clean Sweep season with you!

https://vimeo.com/486093245/fa7494bab1?fbclid=IwAR3c6Q_veGyazMpcQbIUI_lz9xCwee4Bh5-fBAIs5DsSUydPeSKFd9N_OZg

This is "CleanSweep2020" by Cardinale Greene on Vimeo, the home for high quality videos and the people who love them.

12/02/2020

A very special thank you to all of our Clean Sweep partners! Your willingness to participate in Clean Sweep made it a possibility but your perseverance and drive for community engagement made Clean Sweep 2.0 a reality! We were extremely happy with the adjustments that were made to focus on saftey while serving; and the inclusion of new technology which allowed us all to focus engaging residents more in-depth. Additionally, thank you to those who were able to attend the end of the year Clean Sweep 2.0 Celebration and we are grateful for all of your tireless efforts. We look forward to conducting the next Clean Sweep season with you!

https://vimeo.com/486093245/fa7494bab1?fbclid=IwAR3c6Q_veGyazMpcQbIUI_lz9xCwee4Bh5-fBAIs5DsSUydPeSKFd9N_OZg

Love Your Block Buffalo
11/26/2020

Love Your Block Buffalo

Today we are giving thanks for all of the amazing community partners we’ve worked with through #LoveYourBlock. During this unprecedented year, we have collaborated with many of them to help assist their neighbors by giving away PPE and food throughout the city, making sure nobody goes without a meal this holiday season. It is because of community organizations and leaders like them that we will get through this challenging time stronger than before. On behalf of everyone at Love Your Block, we want to wish you and your loved ones a happy, healthy, and safe Thanksgiving!

#buffalo #buffalove #buffaloveyourblock #loveyourblockbuffalo #bflo #community #thanksgiving #thankful #citiesofservice

Happy Thanksgiving to all!
11/26/2020

Happy Thanksgiving to all!

This #Thanksgiving, I am grateful for our strong, caring and inclusive City of Good Neighbors. #COVID19 continues to test our resolve, but we will overcome this challenge as we always do: Together. Let’s continue to lean on one another, look out for each other and raise each other up. Have a happy & safe holiday, God bless you and God bless the City of #Buffalo!

Happy Thanksgiving for those who are celebrating! Stay safe as well and stop the spread!
11/26/2020

Happy Thanksgiving for those who are celebrating! Stay safe as well and stop the spread!

11/24/2020
PSA COVID Thanksgiving

PSA COVID Thanksgiving

This is "PSA COVID Thanksgiving" by City of Buffalo on Vimeo, the home for high quality videos and the people who love them.

11/24/2020
PSA COVID Thanksgiving

Important! Let's be a city of good neighbors & save lives!

This is "PSA COVID Thanksgiving" by City of Buffalo on Vimeo, the home for high quality videos and the people who love them.

Mayor Byron W. Brown
11/23/2020

Mayor Byron W. Brown

Happening TODAY! Please SHARE this post to help feed families in need this #Thanksgiving!

Just reminding everyone to join us for our Weeky Community Engagement and Block chat series at 12pm.  Link on flyer!
11/20/2020

Just reminding everyone to join us for our Weeky Community Engagement and Block chat series at 12pm. Link on flyer!

Make sure to take advantage of this networking event!
11/17/2020

Make sure to take advantage of this networking event!

Looking for employment?
11/17/2020

Looking for employment?

Just a reminder to attend! Very informative for both landlords and tenants!
11/16/2020

Just a reminder to attend! Very informative for both landlords and tenants!

Get your application in!
11/14/2020

Get your application in!

On behalf of  Mayor Byron W. Brown and the City of Buffalo’s Division of Citizen Services, we invite you to attend an in...
11/13/2020
Landlord/Tenant Engagement Series | Buffalo, NY

On behalf of Mayor Byron W. Brown and the City of Buffalo’s Division of Citizen Services, we invite you to attend an informational webinar as part of our new Landlord/Tenant Engagement Series.

The webinar is scheduled for Wednesday, November 18th from 10:30 to 11:30 am. Formally titled “Lead Hazards and Lead Poisoning Prevention,” this session will be the 4th in our webinar series launched in July.

Topics to be covered include lead hazards in Buffalo housing, protecting children from lead poisoning, and resources available for property owners. The presentation will include 3 guest speakers representing the City of Buffalo, Erie County, and the Community Health Center of Buffalo. Participants will be able to ask questions to be answered during the Q&A session that will follow the formal presentations. Please register and find more information at buffalony.gov/850/Landlord-Training. All past webinar presentations are also posted there covering valuable topics like the CDC eviction moratorium. We hope to see you all (virtually) on Wednesday, stay safe!

Landlords will learn about the most up-to-date practices during the COVID-19 pandemic, engaging community resources improving tenants’ quality of life, and successfully navigating the intricacies of landlord-tenant relationships.

11/12/2020
Buffalo Sewer Authority

Buffalo Sewer Authority

This past Friday, Buffalo Sewer attended the last #CleanSweep of 2020 put together by City of Buffalo, Division of Citizens Services and Love Your Block Buffalo. We thank all the community partners, City Hall team including Mayor Byron W. Brown, and AmeriCorps VISTAs for their efforts in distributing information to local residents and helping beautify the area.

Here we have our AmeriCorps VISTA Sydney installing a free #DownspoutDisconnect on a resident's rain gutter, which are used to redirect water onto lawn or gardens during storm events. This can help alleviate stress off the sewer system during wet weather thus decreasing flooding and keeping our water clean!

COMMENT below if you are interested in one too!

Join us tomorrow for an informative Community Engagement and Block Chat meeting! We look forward to serving you Buffalo!...
11/12/2020

Join us tomorrow for an informative Community Engagement and Block Chat meeting! We look forward to serving you Buffalo! Email or comment for link!

Mayor Byron W. Brown
11/11/2020

Mayor Byron W. Brown

FYI: #Buffalo City Hall will be CLOSED tomorrow in honor of Veterans Day. Please SHARE to spread the word!

Mayor Byron W. Brown
11/07/2020

Mayor Byron W. Brown

Congratulations, President-Elect Joe Biden! I look forward to 4 years of strength and compassion as we work together to fight #COVID19, racial injustice and any obstacle in our path. We are fortunate to have a great unifier like you leading us toward a path to prosperity.

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(716) 851-4890

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Comments

Does anyone know if there is going to be nye fireworks been asking around but no answers
When can we get the port-o-potties back at Delaware Park??? You could say it’s a real sh*tuation!
Your police officers and firefighters who cheered the thugs who assaulted and pushed down an old man who was protesting are DISGUSTING PIGS. They all should be fired immediately.
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
So having a problem with Buffalo Water. I made an electronic payment back in January. They only applied .42 (forty two cents) to my account. I wasnt aware of this until I got the next quarterly statement which by now included late charges. They kept double talking me and saying it was my fault but it obviously was theirs because they didnt apply the $2.00 convenience fee to the .42. So I am assured last quarter that the $9.60 in late fees would be taken off. Low and behold, I get my next quarterly bill, and there is a previous balance of $9.60. Coincidentally, its the late charge. So I call them, put on hold for 9 minutes. I call back for the supervisor, Damon Rand, and he gives me all this double talk and then actually tells me "if you paid your bill on time, you wouldn't have a late charge" and proceeds to hang up on me. Beyond furious right now. THEIR mistake and they're charging me AND treating me badly. Does ANYONE know who I can contact to report this? I tried calling the 311 number but it never connects. I have one friend in City Hall that I've reached out to, but havent heard back yet. Beyond PISSED off. Im never late with my bills and for them to handle this situation like this is SO UNPROFESSIONAL!!!!
Thank you for sharing your knowledge, expertise, and love for the citizens of this great city at the first ever Buffalo YIMBY Festival!