City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to learn more about our city's resources and how to improve the quality of life in Buffalo and Western New York."

Mayor Byron W. Brown The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for ci

Mayor Byron W. Brown The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for ci

Operating as usual

If you're looking to find out information about different community initiatives, awards, and any programming through the...
06/10/2021

If you're looking to find out information about different community initiatives, awards, and any programming through the City of Buffalo please tune into this meeting to find out more! We'll also be joined by the Love Your Block Buffalo and Board of Block Clubs of Buffalo and Erie County!

If you're looking to find out information about different community initiatives, awards, and any programming through the City of Buffalo please tune into this meeting to find out more! We'll also be joined by the Love Your Block Buffalo and Board of Block Clubs of Buffalo and Erie County!

Please make sure to join this virtual workshops! The deadline to RSVP is today!!
06/09/2021

Please make sure to join this virtual workshops! The deadline to RSVP is today!!

We hope you join us! This Saturday from 10am to 2pm! Help make Buffalo more beautiful!
06/08/2021

We hope you join us! This Saturday from 10am to 2pm! Help make Buffalo more beautiful!

We hope you join us! This Saturday from 10am to 2pm! Help make Buffalo more beautiful!

Join us tomorrow to find out more about the study and how it's going to help YOU and what the office of strategic planni...
06/03/2021

Join us tomorrow to find out more about the study and how it's going to help YOU and what the office of strategic planning does! Also tune in to learn more about Board of Block Clubs of Buffalo and Erie County and @buffaloveyourblock! See you at noon!

Join us tomorrow to find out more about the study and how it's going to help YOU and what the office of strategic planning does! Also tune in to learn more about Board of Block Clubs of Buffalo and Erie County and @buffaloveyourblock! See you at noon!

Extended until Friday! Love Your Block mini grants
06/02/2021
Love Your Block Mini-Grant Program | Buffalo, NY

Extended until Friday! Love Your Block mini grants

The Love Your Block Mini-Grant Program offers small grants to neighborhood-based organizations in our target areas for volunteer projects that reduce blight. Awarded grants are up to $1,500 and can cover projects from lighting vacant lots, to painting murals, or planting a community garden.

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post
05/29/2021

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post

"Fix it Fridays” have begun all across the City of Buffalo!Led by the Department of Public Works, along with other City ...
05/28/2021

"Fix it Fridays” have begun all across the City of Buffalo!

Led by the Department of Public Works, along with other City departments, every Friday through the end of summer, we will be highlighting the smaller, quicker to fix, quality of life issues in every community across the City.

The work being highlighted today includes our traffic signal crews repairing the push buttons of a traffic signal at Delaware & Great Arrow. Park crews installing fixtures at the Okell baseball diamond bathroom facility. The sign crew replacing a stop sign at West Ferry and Hampshire and the Mayor’s Impact Team did a cut and clean on Benzinger Avenue.

This is the type of work that is done on a regular basis and is generated both through 311 requests and the City’s own proactive inspections.

The quality of life work highlighted on Fix it Fridays will compliment all of the other, bigger and more extensive public works projects our crews do each and every day, such as street paving, sidewalks replacement, lot cutting and other major capital improvements.

Enjoy the holiday weekend everyone! Our Fix it Friday crews will be back at it next week!

Michael J. Finn
Commissioner of Public Works

Photos from Mayor Byron W. Brown's post
05/28/2021

Photos from Mayor Byron W. Brown's post

Join the conversation with @MayorByronBrown tomorrow evening on his Facebook or on zoom!
05/28/2021

Join the conversation with @MayorByronBrown tomorrow evening on his Facebook or on zoom!

Join the conversation with @MayorByronBrown tomorrow evening on his Facebook or on zoom!

Were excited to have Kelly Whitfield, Founder of the Healing Hub of New York join us this Friday at Noon to share her st...
05/26/2021

Were excited to have Kelly Whitfield, Founder of the Healing Hub of New York join us this Friday at Noon to share her story, how the Healing Hub is making a difference in the community and how YOU can get involved!

Board of Block Clubs of Buffalo and Erie County and Love Your Block Buffalo will also be in attendance and sharing announcements!

Were excited to have Kelly Whitfield, Founder of the Healing Hub of New York join us this Friday at Noon to share her story, how the Healing Hub is making a difference in the community and how YOU can get involved!

Board of Block Clubs of Buffalo and Erie County and Love Your Block Buffalo will also be in attendance and sharing announcements!

Photos from Mayor Byron W. Brown's post
05/22/2021

Photos from Mayor Byron W. Brown's post

Join us to learn more about how this affects you! Tomorrow at 12 noon we will have information on recycling, refuse, and...
05/20/2021

Join us to learn more about how this affects you! Tomorrow at 12 noon we will have information on recycling, refuse, and more and how the community can get involved! Additionally we will have announcements from Board of Block Clubs of Buffalo and Erie County, Love Your Block Buffalo, and more!

Join us to learn more about how this affects you! Tomorrow at 12 noon we will have information on recycling, refuse, and more and how the community can get involved! Additionally we will have announcements from Board of Block Clubs of Buffalo and Erie County, Love Your Block Buffalo, and more!

05/19/2021

The 2021 “Let’s Do This!” campaign is coming soon. We are partnering with the City’s block clubs to help beautify our neighborhoods. Due to the pandemic, major cities across the country have seen significant increases in liter and dumping. Buffalo block clubs will have an opportunity to win prizes by recycling, disposing of waste and developing a creative anti-litter slogan. Let’s Do This! is a call to take action on the problem of littering, which is harmful environmentally and visually. Let’s work together to keep Buffalo clean!

05/19/2021

Reminder!!! There is still time to give the gift of camp to our Buffalo youth with our PAL Summer Camp Campaign. The six-week program features basketball, flag-football, academic support and much more. There are several programs currently underway that will continue throughout the summer. PAL is dedicated to the positive development of our youth. Please help our young people experience a great summer.

Photos from Buffalo Architecture Foundation's post
05/19/2021

Photos from Buffalo Architecture Foundation's post

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post
05/17/2021

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post

05/16/2021

I’m very proud to congratulate Mustafa Ali Abdo on graduating from the University at Buffalo with his Masters in Education and Technology. Mustafa works for the City of Buffalo in the Department of Permits & Inspection Services.

Reminding you to please join us tomorrow at 12 noon for the Community Engagement and Block Chat! You'll hear from Honora...
05/13/2021

Reminding you to please join us tomorrow at 12 noon for the Community Engagement and Block Chat! You'll hear from Honorable Judge Dabney as well as the Board of Block Clubs of Buffalo and Erie County & Love Your Block Buffalo!

Reminding you to please join us tomorrow at 12 noon for the Community Engagement and Block Chat! You'll hear from Honorable Judge Dabney as well as the Board of Block Clubs of Buffalo and Erie County & Love Your Block Buffalo!

05/13/2021
05/13/2021
05/12/2021

Join us as we welcome our three newest AmeriCorps VISTAs to Project MOVE! This week, we were delighted to onboard our incoming members who bring such a diversity of perspectives, experiences, and backgrounds to the Division of Citizens Services. We gives a special thanks to Citizen Services Nicole Brown and former Program Manager Juweria Dahir who developed the introductory AmeriCorps orientation and lead the week filled with speakers, webinars, and informative context. Excited for our newest members to serve the City of #Buffalo! 💫

05/07/2021
Make sure you join in TODAY at 12pm! Link ⬇️https://buffalony.webex.com/meet/citizenservices
05/07/2021

Make sure you join in TODAY at 12pm!
Link ⬇️
https://buffalony.webex.com/meet/citizenservices

Please join us this Friday to hear more about what is important to you! Mayor Byron W. Brown will be sharing important information about the submitted budget for the City of Buffalo!

Board of Block Clubs of Buffalo and Erie County will join us as well!

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post
05/05/2021

Photos from AmeriCorps VISTA - Project MOVE Buffalo's post

05/04/2021

Bulk Trash Collection starting TODAY for Niagara District!

Please have trash at the curb today and obey all parking regulations.

05/04/2021

If you see or know the Director of the Division of Citizen Services Oswaldo Mestre Jr. wish him a Happy Birthday today!!!

Please join us this Friday to hear more about what is important to you! Mayor Byron W. Brown will be sharing important i...
05/04/2021

Please join us this Friday to hear more about what is important to you! Mayor Byron W. Brown will be sharing important information about the submitted budget for the City of Buffalo!

Board of Block Clubs of Buffalo and Erie County will join us as well!

Please join us this Friday to hear more about what is important to you! Mayor Byron W. Brown will be sharing important information about the submitted budget for the City of Buffalo!

Board of Block Clubs of Buffalo and Erie County will join us as well!

The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared.  The next hearing is a Virtual Formu...
04/29/2021

The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared. The next hearing is a Virtual Formulation Hearing & Community Roundtable tonight, April 29 at 6:00PM. The purpose is to obtain the views and comments of citizens, public agencies, and other interested persons relative to housing and community development needs that may be addressed by CDBG, HOME, HOPWA & ESG funds in FY 2021. Details on how to attend are below/attached; please join us, and spread the word!

The City of Buffalo Annual Action Plan for Fiscal Year (FY) 2021 is being prepared. The next hearing is a Virtual Formulation Hearing & Community Roundtable tonight, April 29 at 6:00PM. The purpose is to obtain the views and comments of citizens, public agencies, and other interested persons relative to housing and community development needs that may be addressed by CDBG, HOME, HOPWA & ESG funds in FY 2021. Details on how to attend are below/attached; please join us, and spread the word!

Please join us tonight! Our own Oswaldo Mestre, director of Citizen Services will be a part of this wonderful event! Loo...
04/29/2021

Please join us tonight! Our own Oswaldo Mestre, director of Citizen Services will be a part of this wonderful event! Look out for more from the Buffalo Center for Health Equity!

Please join us tonight! Our own Oswaldo Mestre, director of Citizen Services will be a part of this wonderful event! Look out for more from the Buffalo Center for Health Equity!

04/29/2021

PLEASE JOIN US TO LEARN MORE ABOUT THE BNMC, BNMC initiatives, how it fits into the community, and how you can get involved! We look forward to having you! Board of Block Clubs of Buffalo and Erie County & Love Your Block Buffalo will share announcements as well!

PLEASE JOIN US TO LEARN MORE ABOUT THE BNMC, BNMC initiatives, how it fits into the community, and how you can get invol...
04/29/2021

PLEASE JOIN US TO LEARN MORE ABOUT THE BNMC, BNMC initiatives, how it fits into the community, and how you can get involved! We look forward to having you! Board of Block Clubs of Buffalo and Erie County & Love Your Block Buffalo will share announcements as well!

PLEASE JOIN US TO LEARN MORE ABOUT THE BNMC, BNMC initiatives, how it fits into the community, and how you can get involved! We look forward to having you! Board of Block Clubs of Buffalo and Erie County & Love Your Block Buffalo will share announcements as well!

Getting Buffalo Youth Vaccinated! We’re making it easy for youth ages 16 and up and their families to get vaccinated at ...
04/28/2021

Getting Buffalo Youth Vaccinated! We’re making it easy for youth ages 16 and up and their families to get vaccinated at a Pop-up site this weekend. TWO DAYS ONLY! Friday April, 30 and Saturday, May 1 at the GBAUHN office located at 1195 Main St. from 9 a.m. to 3 p.m. each day. You can register by visiting www.urbanfamilypractice.com. Walk-ins are also welcome on a first come first serve basis. PLEASE SHARE!

Getting Buffalo Youth Vaccinated! We’re making it easy for youth ages 16 and up and their families to get vaccinated at a Pop-up site this weekend. TWO DAYS ONLY! Friday April, 30 and Saturday, May 1 at the GBAUHN office located at 1195 Main St. from 9 a.m. to 3 p.m. each day. You can register by visiting www.urbanfamilypractice.com. Walk-ins are also welcome on a first come first serve basis. PLEASE SHARE!

We & Board of Block Clubs of Buffalo and Erie County  hope to see you there! This will be one you don't want to miss!
04/23/2021

We & Board of Block Clubs of Buffalo and Erie County hope to see you there! This will be one you don't want to miss!

We & Board of Block Clubs of Buffalo and Erie County hope to see you there! This will be one you don't want to miss!

04/20/2021

💛 Love Your Block Applications are now OPEN!!! 💛

​We are accepting applications until THURSDAY MAY 27TH, 2021 for this year's grant cycle. Love Your Block is targeting communities in Masten Park, Broadway-Fillmore, Kensington-Bailey, Upper West Side, Lower West Side, and Riverside for the 2021 cycle. As always #LoveYourBlock is open to all block clubs, community groups, and organizations in the city of Buffalo to apply, although preference will be given to groups in the target communities. You can find more information about the release of our 2021 application.

🔗 LINK IN BIO.

Please feel free to share this flyer and application with your networks. We are looking forward to the exciting projects we can complete together this year! 🎉 Cities of Service AmeriCorps VISTA City of Buffalo, Division of Citizens Services8 80 CitiesBoard of Block Clubs of Buffalo and Erie CountyAmeriCorps VISTA - Project MOVE BuffaloGrassroots Gardens Mayor Byron W. Brown

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

(716) 851-4890

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Comments

WHEN WILL PARKING RESTRICTIONS BE LIFTED IN THE CITY OF BUFFALO.. Parking is hard to find where I live and I got 2 tickets. The restrictions are to keep road clear for plows. THERE IS NO SNOW. I shouldn't have to pay these tickets because the city greedy for money.
Does anyone know if there is going to be nye fireworks been asking around but no answers
When can we get the port-o-potties back at Delaware Park??? You could say it’s a real sh*tuation!
Your police officers and firefighters who cheered the thugs who assaulted and pushed down an old man who was protesting are DISGUSTING PIGS. They all should be fired immediately.
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
So having a problem with Buffalo Water. I made an electronic payment back in January. They only applied .42 (forty two cents) to my account. I wasnt aware of this until I got the next quarterly statement which by now included late charges. They kept double talking me and saying it was my fault but it obviously was theirs because they didnt apply the $2.00 convenience fee to the .42. So I am assured last quarter that the $9.60 in late fees would be taken off. Low and behold, I get my next quarterly bill, and there is a previous balance of $9.60. Coincidentally, its the late charge. So I call them, put on hold for 9 minutes. I call back for the supervisor, Damon Rand, and he gives me all this double talk and then actually tells me "if you paid your bill on time, you wouldn't have a late charge" and proceeds to hang up on me. Beyond furious right now. THEIR mistake and they're charging me AND treating me badly. Does ANYONE know who I can contact to report this? I tried calling the 311 number but it never connects. I have one friend in City Hall that I've reached out to, but havent heard back yet. Beyond PI**ED off. Im never late with my bills and for them to handle this situation like this is SO UNPROFESSIONAL!!!!
Thank you for sharing your knowledge, expertise, and love for the citizens of this great city at the first ever Buffalo YIMBY Festival!