City of Buffalo, Division of Citizens Services

City of Buffalo, Division of Citizens Services "The common thread that binds us is our desire to learn more about our city's resources and how to improve the quality of life in Buffalo and Western New York."

Mayor Byron W. Brown The Division of Citizen Services was created within the Executive Department to establish and maintain a centralized computer based system and procedures for receiving, processing and responding to inquiries, service requests, complaints and suggestions from citizens in a timely, accurate and professional manner. This Division has developed a centralized response center for citizen complaints, requests for services, and making referrals to appropriate departments, agencies and other service providers. Since its inception, the Division has acquired several ancillary programs aimed at working with residents, block clubs and organizations to better service the community.

Operating as usual

Mayor Byron W. Brown
03/18/2021

Mayor Byron W. Brown

ICYMI: Thank you NYS for approving my request to open a pop-up vaccine clinic in 14207, a community with one of the lowest vaccination rates, at the Northwest Buffalo Community Center (155 Lawn Ave), tomorrow, Friday, March 19th from 9am-4pm. Eligible residents who live in the 14207 zip code should call 716-876-8108 ext. 10 to schedule an appointment.

Join us tomorrow for a very informative block chat focused on an issue that is affecting many people at this time!  Addi...
03/18/2021

Join us tomorrow for a very informative block chat focused on an issue that is affecting many people at this time! Additionally, we will have updates from the Board of Block Clubs of Buffalo and Erie County, and more!

03/11/2021
AmeriCorps VISTA - Project MOVE Buffalo
03/05/2021

AmeriCorps VISTA - Project MOVE Buffalo

As we kick-off AmeriCorps Week! Please join us in celebrating all things AmeriCorps right here in #buffalo.

AmeriCorps Week is a celebration of all things AmeriCorps – join us in celebrating the 270,000+ AmeriCorps members and AmeriCorps Seniors volunteers united in service to help solve our nation’s greatest challenges. #WeAreAmeriCorps

Apply to Serve today! Join Buffalo City Hall AmeriCorps VISTA Project MOVE, as we fight to alleviate poverty through volunteer service in City Departments and partnering agencies.

Application Deadline: March 19, 2021
Learn more at: https://www.buffalony.gov/1116/Serve-Project-MOVE

It's that time again! Please join us today & this week for safe & healthy winter fun AND workouts! We feature them on ou...
03/02/2021

It's that time again! Please join us today & this week for safe & healthy winter fun AND workouts! We feature them on our Mobile LED screen!! Come try something new!!!

AmeriCorps VISTA - Project MOVE Buffalo
02/20/2021

AmeriCorps VISTA - Project MOVE Buffalo

Last week at Division of Citizens Services weekly block chat, Speaker Alex from the community organization African Heritage Food Co-op joined us to discuss the issue of food apartheids in #Buffalo. The phrase "food apartheid" describes the lack of access AND ownership to fresh food markets that influence the public health and financial security of communities. This issue disproportionately affects low-income communities and communities of color who have been historically excluded from accessible services and the market economy.

With poor nutrition leading to future public health problems, the cost of healthcare continually compounds their financial hardship, decreasing their ability to escape the cycle of poverty. Alex emphasizes the need for SELF-SUSTAINING solutions that urge investment to the people, rather than just the products, to continue the generation of wealth throughout the community.

Tune into our next block chat meeting today 2/19 at NOON to join us for a conversation about Black History Month with Eat Off Art!

Thank you to all of those who were able to attend our weekly Block Chat today! We were incredibly fortunate to have Alex...
02/20/2021

Thank you to all of those who were able to attend our weekly Block Chat today! We were incredibly fortunate to have Alexa Wajed as our guest speaker during this community meeting.

We discussed general City Hall announcements, and Ms. Wajed discussed some of the projects and community organizations that she is currently working on. Ms. Wajed is an owner and partner of Eat Off Art, the co-founder of Culture, Inc., and the Project Manager of Pride in Place Buffalo.

The underlying theme of all of the projects that Ms. Wajed is associated with centers around cultivating community pride and Black pride through the development of public art done by People of Color in the city of Buffalo. Below are website links to the groups that Alexa works with:

https://prideinplacebuffalo.com

https://www.eatoffart.com”

Join us as we celebrate Division of Citizens Services's own External Affairs Manager Juweria Dahir as a finalist for ATH...
02/19/2021
Introducing Juweria Dahir, finalist for the 2021 ATHENA Young Professional Leadership Award

Join us as we celebrate Division of Citizens Services's own External Affairs Manager Juweria Dahir as a finalist for ATHENA Young Professional Leadership Award! Juweria has been an exceptional leader within the city department – working closely with nearly 500 block clubs and overseeing various community development projects such as Love Your Block Buffalo and AmeriCorps VISTA Project MOVE. This award recognizes her tireless dedication to the advancement of women in #Buffalo, especially women of color who are often underrepresented in government. Her accomplishments shine our mission to strengthen relationships with the community to create pathways for opportunity and support.

We are so thankful for Juweria as such an amazing advocate and thought leader on our team. Here's to a round of applause to your achievements and future successes to come! 👏🏿

https://www.thepartnership.org/blog/women-in-business/introducing-juweria-dahir-finalist-for-the-2021-athena-young-professional-leadership-award/?fbclid=IwAR3aYnzyUp-06nwrO2BWObi0kwajHQI33pZ6JxfMTXTLeEGBOwVj9T4iYUQ

The BNP is pleased to introduce you to the finalists who have been selected for the 2021 ATHENA® ...

Excited to have you all join us for the Community Engagement and Block Chat! Its going to be a wonderful topic, like alw...
02/18/2021

Excited to have you all join us for the Community Engagement and Block Chat! Its going to be a wonderful topic, like always, so please join in. Additionally come hear updates from the Board of Block Clubs of Buffalo and Erie County!

AmeriCorps VISTA - Project MOVE Buffalo
02/17/2021

AmeriCorps VISTA - Project MOVE Buffalo

#WMPorchSports continued today at Massachusetts Avenue Park ❄️

Residents joined our AmeriCorps members, City of Buffalo, Division of Citizens Services, Police Athletic League and Buffalo Police Department for a safe winter fun activity, outdoor health and fitness classes. Join us either from your porch or at the park. We will also be handing out several weatherization kits and sport equipments.

A big thank you to all our partners BlueCross BlueShield of Western New York Police Athletic League of Buffalo, Inc. 8 80 Cities

Happening Today!
02/16/2021

Happening Today!

Happening TONIGHT! Join us for this safe, virtual meeting and learn more about the public art project celebrating Broderick Park’s role in the Underground Railroad! #BlackHistoryMonth

Make sure to join us in Mass Ave Park today! It's going to be a blast! Please dress warmly!
02/16/2021

Make sure to join us in Mass Ave Park today! It's going to be a blast! Please dress warmly!

Community Health Worker Network of Buffalo
02/16/2021

Community Health Worker Network of Buffalo

Just another reminder to attend our weekly engagement and block chat! There's always so much to learn  & receive updates...
02/12/2021

Just another reminder to attend our weekly engagement and block chat! There's always so much to learn & receive updates from your Board of Block Clubs of Buffalo and Erie County!

Just a reminder We! We hope to see you there today! 12 noon! Join us and Board of Block Clubs of Buffalo and Erie County...
02/05/2021

Just a reminder We! We hope to see you there today! 12 noon! Join us and Board of Block Clubs of Buffalo and Erie County!

Check out our Wintermission experience!! Hopefully you can join us for the next one!  https://www.wkbw.com/news/local-ne...
02/05/2021
"Winter Porch Sports" bringing exercise classes all over the City of Buffalo

Check out our Wintermission experience!!
Hopefully you can join us for the next one!

https://www.wkbw.com/news/local-news/buffalo-strong/winter-porch-sports-bringing-exercise-classes-all-over-the-city-of-buffalo

A 30 degree day in Buffalo is no longer an excuse to skip the workout as the City introduces Winter Porch Sports. Winter Porch Sports brings outdoor exercise and fitness classes to different parts of the City by having exercise videos playing on a massive LED mobile billboard.

AmeriCorps VISTA - Project MOVE Buffalo
02/05/2021

AmeriCorps VISTA - Project MOVE Buffalo

Yesterday concluded our first successful week of #WMPorchSports! ❄️

WinterMission Buffalo is a program launched by Division of Citizens Services and supported by 8 80 Cities to combat social isolation during the winter months. #WinterMission2021 consisted of two programs this year: Winter in a Bag and Winter Porch Sports.

With help from our wonderful AmeriCorps VISTA, city staff, and several community partners, Winter Porch Sports jumpstarted its season kickin' and dancin'! From various parks over the course of Tuesday and Wednesday, community members had the opportunity to exercise in front of huge LED mobile billboards and boogie the day away. Working up a sweat, attendees were also supplied with refreshments and snacks to keep themselves warm and their energy going. Not to forgot the goodie bags given to each participant that attended -- including gloves, face-masks, hats, hand sanitizer, and other supplies to bulk up for the winter! 🧤

Special thanks to Buffalo Police Athletic League (PAL) for providing other fun activities (nothing like a snowy football touchdown!), and Buffalo Police Department for escorting our LED billboard throughout the Buffalo streets. We look forward to our dance battle with Buffalo Fire next week!

Check out the dates, times, and locations for Winter Porch Sports with our handy-dandy flyer! Never a better time to engage in outdoor exercise than a chill February day in Buffalo. 😁

02/03/2021

Make sure to check out Wintermission happening now at both MLK Park and Front Park. Come workout and enjoy yourself with us & PAL!!

Winter Porch Sports Day 1! We were joined by the Police Athletic League! The hot cocoa and workout kept us warm! What an...
02/02/2021

Winter Porch Sports Day 1! We were joined by the Police Athletic League! The hot cocoa and workout kept us warm! What an exciting start to Wintermission!

We hope to see you tomorrow at Winter Porch Sports at both Front & MLK Park!
02/02/2021

We hope to see you tomorrow at Winter Porch Sports at both Front & MLK Park!

Make sure you join us today! We will be at Roosevelt Park & Schiller Park from 2 to 4 pm!!
02/02/2021

Make sure you join us today! We will be at Roosevelt Park & Schiller Park from 2 to 4 pm!!

Victory Sports Global Outreach Inc.
02/01/2021

Victory Sports Global Outreach Inc.

Picture the scene; hundreds of kids, adults and seniors, working up a sweat on their porch while a huge mobile LED billboard drives around Buffalo blasting out fitness classes and music! Well, starting next week, that scene is coming to life...

The pandemic and the Buffalo winter combines to bring so much isolation, loneliness and physical inactivity for the residents of Buffalo.

Our friends at City of Buffalo, Division of Citizens Services along with several partners are putting on 'Winter Porch Sports', part of the annual WinterMission initiative, to bring some entertainment and physical activity to neighborhoods around the city.

Check out the flyer below for all the information.

Such an innovative idea and tackles a problem that means a lot to us at Victory Sports Global Outreach Inc.. Please share!

Come learn about small-scale developments here in the City of Buffalo and how it affects you!
02/01/2021

Come learn about small-scale developments here in the City of Buffalo and how it affects you!

AmeriCorps VISTA - Project MOVE Buffalo
01/30/2021

AmeriCorps VISTA - Project MOVE Buffalo

Today is #NationalPuzzleDay – however, it's no puzzle that it's also our weekly #FeatureFriday!

Our AmeriCorps spotlight this week is our Love Your Block VISTA Hailey from the Division of Citizens Services! Hailey works closely with Project MOVE's Project Manager Juweria Dahir to facilitate the Love Your Block (LYB) program: a partnership between Cities of Service and the City of Buffalo to empower block clubs and other local community groups to eliminate blight. For the past two years, LYB has produced a Mini-Grant program to offer small grants to neighborhood-based organizations in target areas for volunteer-led projects. In 2020 in response to COVID-19, LYB also launched a Community Response Fund to disperse up to $500 for PPE or other needs during the pandemic for community groups.

Our AmeriCorps VISTA Hailey has been working hard to prepare for TODAY's Love Your Block Peer-to-Peer Networking Event! This event will give community members the opportunity to learn about past LYB-funded volunteer projects, and how to get involved with the program. Creating presentations, advertising the event, creating a survey for data collection, Hailey is so excited to see her efforts flourish in the launch of this event – join in at 3:30 PM today Jan. 29th! For more information, visit buffalony.gov/1181/Love-Your-Block.

Hailey has shown so much commitment in keeping #Buffalo safe, connected, and engaged during the COVID-19 pandemic. We thank you in all your efforts for #GettingThingsDone!

Please tune into the Citizen Experience today! Director Oswaldo Mestre Jr. from the Division of Citizen Services will be...
01/29/2021
Virtual Event: Citizen Experience - USA - Public Sector Network

Please tune into the Citizen Experience today! Director Oswaldo Mestre Jr. from the Division of Citizen Services will be a featured panelist! The event will run from 1pm to 3pm!

https://publicsectornetwork.co/event/virtual-event-citizen-experience-usa-2020/#speakers

Virtual Event: Citizen Experience Delivering a relevant, connected and seamless experience for the digitally-driven citizen WhenFriday, January 29, 2021 (Start: 9am PT / 12pm ET) WhereOnline Register Now MenuOverviewSpeakersEvent PartnersAgendaRegister Now Agenda Overview: Changes continue in how lo...

Please JOIN US TOMORROW AT NOON for our Community Engagement and Block Chat to hear about this very important issue and ...
01/28/2021

Please JOIN US TOMORROW AT NOON for our Community Engagement and Block Chat to hear about this very important issue and to hear from the Board of Block Clubs of Buffalo and Erie County!

Mayor Byron W. Brown
01/27/2021

Mayor Byron W. Brown

Share your ideas for the Buffalo Parks Master Plan and help us shape the future! Check the Buffalo Unlimited Activity Book and submit your entries by February 5th for a chance to win a chromebook, smartwatch, sporting goods, local gifts cards, and more. To learn more, visit https://www.tpl.org/our-work/buffalo-parks-plan

Please Attend!
01/26/2021

Please Attend!

The ‘City of Good Neighbors’ stays resilient and active even when winter storms dump a mind boggling 8 feet of snow on t...
01/25/2021
Winter Cities Toolkit | Buffalo, NY

The ‘City of Good Neighbors’ stays resilient and active even when winter storms dump a mind boggling 8 feet of snow on the city!

Learn more about Buffalo Winter-mission and ways you can get involved by clicking the link below! ❄️ ❄️ ❄️
Thank you to our partners Board of Block Clubs of Buffalo and Erie County Love Your Block Buffalo 8 80 Cities AmeriCorps VISTA GObike Buffalo @slowroll.

A guide to creating more welcoming and inclusive winter-friendly public spaces. Powered by 8 80 Cities.

Love Your Block Buffalo
01/22/2021

Love Your Block Buffalo

Hello Love Your Block Friends!

Thank you for being CHANGE AGENTS in your Neighborhoods! Let's Re-Connect!

On behalf of Mayor Byron W. Brown and the City of Buffalo Love Your Block Team, you are coordinately invited to the 2021 Love Your Block Peer to Peer Networking Virtual Workshop ​that will be taking place on Friday January 29, 2021 at 3:30pm.
During this virtual workshop, we will be discussing the adversity we faced during the 2020, the innovative Community Response Fund as response to the COVID-19 pandemic, and the volunteer led LYB projects that many of you spearheaded despite the pandemic. We will reflect on your success and the experiences many of you have had as community leaders engaging in your neighborhoods and organizing LYB projects.
We hope that you will join us for this discussion and celebration of our successes! Please RSVP by clicking HERE.

Not a Love Your Block member?
Not to worry! The meeting will also serve as an informational session, and an opportunity for you to learn about how you can join LYB, receive technical assistance and upto $1500 in mini-grants for your neighborhood project.
Please feel free to share the attached flyer with anyone that may be interested
As always, please feel free to reach out with any questions or concerns. Links to the meeting will be e-mailed after you RSVP. You may join by video or phone, but we encourage that you join by video, so that you may view the presentation.

Register Below, or email is directly to receive the registration link. Thank you.

https://forms.office.com/Pages/ResponsePage.aspx?id=eoSeGhaxhUeVotf_aC2QkSxEVFI3Bb1Otq_n-JuRCy5UMFZEV0VQNjM0TFVYS1kzRUxRUEcwTTUxVC4u

AmeriCorps VISTA - Project MOVE Buffalo
01/22/2021

AmeriCorps VISTA - Project MOVE Buffalo

Last night, the East Side Garden Walk and Michigan Street African American Heritage Corridor hosted one of their Freedom Wall Stakeholder Meetings to discuss and layout a community vision for the new Freedom Wall streetscape. This project will address various concerns such as insufficient lighting and landscaping, safety measures, and mass littering surrounding the public art display. Many of our AmeriCorps VISTAs from various departments, such as Buffalo Permit and Inspection Services, City of Buffalo, Division of Citizens Services, and Buffalo Sewer Authority, had the pleasure of participating along with Project MOVE’s own Program Manager Juweria Dahir and Department of Public Works Commissioner Michael Finn also in attendance. It was a pleasure to discuss amongst such a broad representation of community members and city officials.

The next stakeholder meeting is March 11th, 2021 at 4:30 PM via Zoom. You can register here to attend: http://www.michiganstreetbuffalo.org/freedom-wall. Hope to see you there!

PC: Albright-Knox. Learn more about this public art project at https://www.albrightknox.org/community/ak-public-art/freedom-wall.

Buffalo is one of three cities being and featured in Winter-Friendly Cities: Addressing Social Isolation in Winter Webin...
01/21/2021
Winter-Friendly Cities: Addressing Social Isolation in Winter Webinar

Buffalo is one of three cities being and featured in Winter-Friendly Cities: Addressing Social Isolation in Winter Webinar. Director of the Division of Citizen Services, Oswaldo Mestre is one of the key speakers at the event!

It is not too late to register, so please join us today Thu, 21 Jan 2021 at 12:30 PM! Click the link below to register!
https://www.eventbrite.ca/e/winter-friendly-cities-addressing-social-isolation-in-winter-webinar-tickets-132850468327

Join 8 80 Cities on January 21, 2021 from 12:30 pm – 2:30 pm EST to celebrate our Wintermission program, supported by RWJF and CAF America.

Join tonight!
01/20/2021

Join tonight!

Mayor Byron W. Brown
01/20/2021

Mayor Byron W. Brown

My Statement on the Inauguration of President Joe Biden and Vice President Kamala Harris.

Tune in to the Department of Public Works meeting tonight!
01/20/2021

Tune in to the Department of Public Works meeting tonight!

Address

218 City Hall
Buffalo, NY
14202

Opening Hours

Monday 08:30 - 16:30
Tuesday 08:30 - 16:30
Wednesday 08:30 - 16:30
Thursday 08:30 - 16:30
Friday 08:30 - 16:30

Telephone

(716) 851-4890

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Comments

WHEN WILL PARKING RESTRICTIONS BE LIFTED IN THE CITY OF BUFFALO.. Parking is hard to find where I live and I got 2 tickets. The restrictions are to keep road clear for plows. THERE IS NO SNOW. I shouldn't have to pay these tickets because the city greedy for money.
Does anyone know if there is going to be nye fireworks been asking around but no answers
When can we get the port-o-potties back at Delaware Park??? You could say it’s a real sh*tuation!
Your police officers and firefighters who cheered the thugs who assaulted and pushed down an old man who was protesting are DISGUSTING PIGS. They all should be fired immediately.
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
A rich person who can afford to should buy these for the homeless. PPL don't think to donate socks
So having a problem with Buffalo Water. I made an electronic payment back in January. They only applied .42 (forty two cents) to my account. I wasnt aware of this until I got the next quarterly statement which by now included late charges. They kept double talking me and saying it was my fault but it obviously was theirs because they didnt apply the $2.00 convenience fee to the .42. So I am assured last quarter that the $9.60 in late fees would be taken off. Low and behold, I get my next quarterly bill, and there is a previous balance of $9.60. Coincidentally, its the late charge. So I call them, put on hold for 9 minutes. I call back for the supervisor, Damon Rand, and he gives me all this double talk and then actually tells me "if you paid your bill on time, you wouldn't have a late charge" and proceeds to hang up on me. Beyond furious right now. THEIR mistake and they're charging me AND treating me badly. Does ANYONE know who I can contact to report this? I tried calling the 311 number but it never connects. I have one friend in City Hall that I've reached out to, but havent heard back yet. Beyond PI**ED off. Im never late with my bills and for them to handle this situation like this is SO UNPROFESSIONAL!!!!
Thank you for sharing your knowledge, expertise, and love for the citizens of this great city at the first ever Buffalo YIMBY Festival!