07/02/2022
A newly promoted officer asked me for some advice the other day. Here’s what I got. Some of this I have learned through failure.
Be yourself. Your credibility as a firefighter will help as an officer.
Look out for your crew! The right way. Their morale, their development. Look out for them, but don’t be afraid to hold them accountable.
Address problems when they are small. Most big issues started as small ones and people ignored them.
Speak the truth even if your voice shakes when you do it. Have the difficult conversations about difficult topics.
Work on building relationships and establish some trust. Without trust, there is no team. They have to trust you with EVERYTHING.
Set expectations! What you expect on the rig, around the station, and on calls. You can’t hold them accountable to expectations you haven’t set.
Be quick to listen and slow to react. Always be in control of your emotions.
Train them and hold them to high standards. Teach them how to be good firefighters. You owe it to your crews to hold them to high standards which are for their benefit, even though they may not be popular at the time. (Military quote)
Don’t pre-judge people. Give everyone a chance. Give them the resources and help them get better, but don’t sacrifice your values and where you want to take your team. We can’t save em all and some you just have to cut loose.
You must be willing to accept loss. It lets people know how committed you are to your team and your vision. Sometimes dead weight just needs to go.
Don’t coddle people. Be empathetic, but don’t coddle.
Don’t forget where you came from and be humble.
Don’t be afraid to say I don’t know.
Be approachable
Be a good manager of your time and theirs.
Give a s**t even when others won’t. Someone has to.
You’re still a firefighter. Don’t let the office get more comfy than the drill ground.
Above all else lead by example. You are a walking talking officer development program and they will be watching.