01/10/2026
Telephone, internet and other forms of scams often target the elderly and other vulnerable members of our communities. To help us prevent these criminals from victimizing these members of our communities, we ask you to please reach out to your family and friends that you believe are at a higher risk of falling victim to these crimes and have conversations with them about the risks of telephone and other scams. Here are some ways we can work together to protect our at risk loved ones:
Before they are scammed (Prevention)
• Start Casual & Frequent: Weave fraud prevention into regular conversations, not just during a crisis.
• Share Your Story: Talk about scams you've encountered (even if you didn't fall for them) to create a safe space for sharing.
• Role-Play Scenarios: Practice what to do if they get a suspicious call (e.g., "Who is this?", "Verify with a known number").
• Normalize "Second Opinions": Encourage them to always ask you or another trusted person if they're unsure.
When they might be scammed (Intervention)
•Lead with Empathy: Say, "I'm worried about you," not "How could you be so foolish?".
•Validate Feelings, Not the Scam: Reassure them, "Scammers are experts at tricking smart people like you; it's not your fault".
•Listen: Let them tell their story without interruption to identify red flags together.
•Ask, Don't Accuse: "Can we just double-check this together so I can stop worrying?".
•Identify Red Flags: Point out urgency, requests for secrecy, or pressure to pay immediately as major warning signs.
If they've already been scammed (Support)
• Focus on Next Steps: Ask, "What can we do next?" to move forward together.
• Protect Information: Help them check for identity theft and secure accounts.
• Report It: Encourage reporting to the FTC (ReportFraud.ftc.gov) or ic3.gov (FBI's Internet Crime Complaint Center).
• Offer Practical Help: Assist with contacting banks, changing passwords, or finding support resources.