05/27/2026
Congrats to one of our very own 911 dispatcher!
☀️ SUNSHINE DISPATCHER RECOGNITION ☀️
Some people become the heart of a 9-1-1 center.
For Steuben County Emergency Services… that person is Janel Lewis.
Janel has been with the Steuben County 911 Center in Bath, New York since 2005. Starting as a dispatcher, later becoming a supervisor, and now serving as Operations Manager, she has dedicated over two decades to serving both her team and her community.
But her impact goes far beyond a title.
She picks up overtime so others are not constantly mandated.
She celebrates birthdays and anniversaries so people feel appreciated.
She helps make Telecommunicators Week special every year.
She trains new dispatchers, supports her team after difficult calls, and reminds people why their work matters.
Earlier this year, after the unexpected passing of the center’s Deputy Director, Janel stepped up once again — taking on responsibilities she never expected, while continuing to support everyone around her.
Her nominator shared:
“Janel is the most amazing person, coworker and friend. She truly is Steuben County 911.”
Janel represents exactly what the Sunshine Dispatcher Recognition Program was created for — recognizing the voices behind the headset who quietly hold everything together.
💛 Thank you, Janel, for your leadership, compassion, and dedication to public safety communications.
Special thank you to GovWorx, proud sponsor of the Sunshine Dispatcher Recognition Program, for helping us recognize dispatchers across the country.
Before the lights. Before the sirens. There’s a voice.™
Rivian Steuben County, NY