Ontario County Clerk

11/07/2025

The boil water order has been lifted. If you'd like to sign up for future notifications, visit the website below.
https://secure.hyper-reach.com/comsignup.jsp?id=11322

𝗕𝗢𝗜𝗟 𝗪𝗔𝗧𝗘𝗥 𝗢𝗥𝗗𝗘𝗥 𝗟𝗜𝗙𝗧𝗘𝗗 💧

We are pleased to share that two consecutive water quality tests have come back negative, and the Boil Water Advisory has been lifted by the New York State Department of Health.

✅ Your water is now safe to use and enjoy as usual.

Our sincere thanks to everyone for your patience and understanding throughout this process — and especially to the crews and partners who worked tirelessly to remedy this difficult situation quickly and safely.

📲 Stay informed about important community updates by downloading the MyTOC app and following the Town of Canandaigua on social media.

11/07/2025

Sign up to receive emergency alerts!

We’ve heard from several community members who didn’t receive the recent boil water advisory alert. We completely understand the concern!

👉 Important Reminder: our 911 Center can only send notifications to your cell phone if you’re registered through Reverse 911 Hyper-Reach.

📞 Landlines automatically receive calls, but mobile phones must be registered.

Use the link below or visit the OntarioSheriffNY App (Resources → Hyper-Reach) to sign up today.

Link: https://secure.hyper-reach.com/comsignup.jsp?id=11322

Stay connected — this system helps you get critical information fast when it matters most.

11/05/2025

Please help us inform Ontario County residents of our upcoming office closures that will allow DMV staff to complete required software training.

ROCHESTER, N.Y. (WROC) — The Ontario County Motor Vehicle Bureau has announced the office will be closed with limited hours on certain days in the upcoming months. According to the Ontario County C…

11/05/2025

FOR IMMEDIATE RELEASE

Ontario County Motor Vehicle Bureau Announces Temporary Office Closures for Staff Training

Ontario County, NY — The Ontario County Motor Vehicle Bureau, located at 20 Ontario Street, Canandaigua, will be closed to the public on the following dates and times to permit staff to undergo training on a new software system. These temporary closures will allow for a smooth transition to upgraded technology that will enhance efficiency, customer service, and security in handling of motor vehicle transactions.

“The New York State Department of Motor Vehicles is implementing an upgraded software system for Motor Vehicle operations to streamline workflows, improve data accuracy, speed up transaction processing, and enhance overall service to our residents,” said Ontario County Clerk Jean Chrisman.

Closure Schedule:

Wednesday, November 19 – Closed for the entire day

Wednesday, December 10 – Closed from 12:00 p.m. to 4:30 p.m.

Wednesday, January 7 – Closed from 12:00 p.m. to 4:30 p.m.

Wednesday, January 21 – Closed from 12:00 p.m. to 4:30 p.m.

Wednesday, February 11 – Closed from 12:00 p.m. to 4:30 p.m.

“These scheduled closures are part of a phased training initiative designed to prepare staff for the upcoming software upgrade. By providing uninterrupted training time, the Bureau aims to deliver a more efficient and streamlined experience for customers once the new system is implemented”, Chrisman said.

Residents are encouraged to plan ahead and utilize online DMV services where available or visit a neighboring county DMV office for immediate assistance. For additional information, please visit the Ontario County Clerk Motor Vehicle Bureau website (https://www.ontariocountyny.gov/152/Motor-Vehicles-Bureau).

Discover locations, testing information, and payment information for the Motor Vehicles Bureau.

10/31/2025

We, in the County Clerk and DMV offices, wish you all a safe, fun, and Happy Halloween 🎃 👻

10/30/2025

Pumpkin Smash! Join the Ontario County Department of Sustainability and Solid Waste Management and smash some pumpkins. No registration required. See attached flyer for more information.

10/30/2025

PASSPORT SCAM. Don't get scammed! Watch this video that Madison County Clerk Mike Keville posted to alert the public of the online scammers that are taking advantage of customers. Come into the Ontario County Clerk's office & we can assist you with your passport application.
Make an appointment here: https://www.ontariocountyny.gov/478/Passport-Instructions

https://www.facebook.com/share/v/1CVXxowyG1/

10/16/2025

The VA Employment Association, in partnership with Compeer & Ontario Cares, invites you to a Trunk or Treat that's open to the community at the Canandaigua VA, Saturday, October 25 from 1:00-3:00 pm. Rain or shine. Call the number below with any questions & to see how you can volunteer or make donations.
Click the link below to RSVP.
https://forms.office.com/Pages/ResponsePage.aspx?id=R5XMjnr6EkSwgPwyQIoqWP7bRNYH1gxFtEUEfreYaK9UM09GQVJHWDZISzdUSjVVVDNDOUNYSEQ1NS4u

10/13/2025

🚨 SCAM ALERT: Another wave of fake toll texts is hitting New Yorkers. These messages claim you owe money and ask you to click a link or reply “Y.” Don’t do it! The Thruway Authority, E-ZPass, and Tolls by Mail never send unsolicited texts like this.

✅ Real texts come from 39769 and start with EZPNY.
❌ Scam texts often come from international numbers or email addresses.

Check your toll status safely at thruway.ny.gov/tollresources.

Report scams to the FBI at ic3.gov.

10/10/2025

🚨 SCAM ALERT 🚨 Beware of fake texts, emails, or calls claiming you owe tolls from E-ZPass NY or Tolls by Mail. These are smishing attacks trying to steal your personal info or install malware. REAL texts come from 39769!

✅ E-ZPass NY will never ask for your DOB or SSN.
✅ Only use the official app (www.tollsny.com) or www.e-zpassny.com.
📍 Report scams to the FBI at ic3.gov.

Stay safe. Don’t click. Don’t share.

09/22/2025

Free E-waste collection event for Ontario County residents. Visit this link for more information & to register for the event:
https://ontariocountyrecycles.org/Activities/Activity/Detail/Electronic-Waste-Recycling-Event-Town-of-697

09/11/2025