09/03/2026
TOWN OF CANTON – SEEKING LATERAL TRANSFER OF CERTIFIED FULL- TIME PUBLIC SAFETY TELECOMMUNICATOR
Department / Location: Canton Police Department / 45 River Road
Employee Reports To: Dispatch Supervisor
Position Status: Full Time, Hourly, Non-Exempt
Weekly Hours: 40
Salary Range: $64,604-73,041 - starting salary commensurate with experience
Union Affiliation: CILU, Local #222, CILU Local #34 Dispatchers
POSITION PURPOSE:
To perform a variety of duties involved in the receipt and dispatch of incoming emergency 911 calls for police, emergency medical and fire services and other emergency and non-emergency calls for assistance. Dispatches public service units as necessary and in accordance with established policies and procedures. Uses computer integrated telecommunications systems to coordinate emergency calls. Relays information and assistance requests involving other law enforcement and/or fire department agencies. Receives and processes requests for information in the Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) system and from the National Crime Information Center (NCIC) computer databases. Monitors communication center security equipment, internal and external security cameras and reports and logs suspicious acts, persons and events. Process public safety provider requests for wrecker and transportation services; perform other duties as assigned. (The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
EXPECTED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of policies and procedures of receiving and processing emergency police, fire and medical calls.
Knowledge of procedures used in operating computer aided dispatch and E-911 systems.
Knowledge of standard radio broadcasting and dispatch procedures and rules.
Knowledge of operation and use of hearing impaired equipment (TDD).
Knowledge of pertinent federal, state, and local laws, codes and regulations.
Ability to type accurately at a speed necessary for successful job performance.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to react quickly and calmly to emergency situations.
Ability to multitask and follow written and oral instructions in a high stress environment.
***A Training Period will be given to the applicant who is hired for the position.***
Supervision Received: Works under the direction of the Dispatch Supervisor.
Supervisory Duties: None.
MINIMUM REQUIRED QUALIFICATIONS:
Education, Training and Experience:
• 18 years of Age,
• High School Diploma or GED,
• Proficient with computers, including Microsoft Office and Windows based programs,
• Ability to take and follow orders,
• Skilled in typing and taking hand and typewritten notes,
• Strong oral and written communication skills,
• Ability to multitask and work under extreme pressure in a fast-paced environment,
• Excellent vision (after correction) and hearing.
Special Qualifications
The ability to obtain and maintain various State and National Emergency Communication Certifications, to include:
• State of Connecticut Telecommunicator
• E-911Certification
• Emergency Medical, Police and Fire Dispatching
• NCIC/COLLECT
BACKGROUND/ETHICS:
Must be of good moral character and successfully complete the Department's testing process, which includes a written, psychomotor, and oral examinations, as well as a complete background investigation and medical screening.
PHYSICAL DEMANDS:
The employee must be physically able to successfully perform the essential functions of this position. While performing the duties, the employee is required to sit continuously at a computer terminal or radio console for long periods of time; operate standard office equipment including computers, copiers, fax machines, shredders, etc.; operate telecommunications equipment and reach into drawers in file cabinets. The employee must be able to effectively operate and monitor CCTV systems for prisoner safety and building security. The employee must be able to hear normally, converse with other individuals in person and over the radio and telephone; possess the ability to differentiate between the various radio channels being monitored, and be able to hear recordings on call-check equipment. Ability to lift/move up to twenty-five (25) pounds. Employee must be free from mental disorders that would interfere with the performance of duties.
HIRING PROCESS & STEPS:
Applications accepted through 11:59 p.m. on September 30, 2026. The Application Form is found on the official town website under Employment Opportunities.
Steps:
• Written Exam
• Oral interview panel.
• Successful completion of a background investigation.
• Medical Exam
• Pre-Employment drug screening and ongoing random drug testing.
ADDITIONAL INFORMATION:
The Town of Canton shall not discriminate on the basis of race, color, creed, age, s*x, national origin, physical disability or s*xual orientation. The Canton Police Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA). Minorities and Veterans encouraged to apply.
If you need an accommodation in the application or testing process, or have any questions - please contact Dispatch Supervisor Michael Roy at 860-693-0221 or at [email protected] or Captain Andrew Schiffer at 860-693-5832 or [email protected].
This job description does not constitute an employment agreement between the employer and employee. It is used as a guide for personnel actions and is subject to change by the employer as the needs of the employer and requirements of the job change.
