The Texas Water Company

08/11/2026

Did you know that Texas Water Company drought stages can vary by county? That's because water sources, infrastructure, and local conditions differ across our service area.

👉No matter your drought stage, simple actions can make a big impact and Make Every Drop Count:

✅Follow your assigned watering schedule
✅Fix leaks around your home
✅Reduce unnecessary outdoor water use

While drought stages may vary by community, our commitment to providing high-quality, reliable water service remains the same for all customers. Thoughtful water use is a year-round lifestyle that helps protect our shared water resources, support long-term water sustainability, and supports reliable service for our communities.

🔗Read more about how drought stages are decided:

Drought stages are one way that water utilities, like Texas Water Company, help community members understand the status of the water supply we all share. They also highlight actions each of us can take to ensure access to one of our most vital resources: water. In the Texas Water Company’s service...

08/07/2026

How Much of Canyon Lake's Water Does Texas Water Company Have Access To?
Texas Water Company does not have access to all of the water in Canyon Lake. Through a contract with GBRA, Texas Water Company's water supply is based on an authorized allocation that represents approximately 7% of the water in Canyon Lake. Lake levels may change over time, but Texas Water Company's allocation is established through that agreement. This distinction is important because the amount of water in Canyon Lake and Texas Water Company's authorized water supply are connected, but they are not the same.

08/06/2026

Every drop has a story.💧The latest edition of The Water Source is now available!

This month, we're answering common questions about recent rainfall, Canyon Lake levels, drought stages, and why water conservation remains important even when the lake is full. We also share progress on the Park Shores Permanent Intake Project, a key infrastructure investment that will enhance operational flexibility and support reliable water service for years to come.

Read the full newsletter at txwaterco.com/our-company/community-news/the-water-source-aug-6-2026.

Recent rainfall has brought welcome relief across the region and generated many questions about Canyon Lake, drought stages and what changing lake conditions mean for water supplies. In this edition, we answer some of the most common questions we receive and provide an update on the Park Shores Perm...

07/21/2026

📍 Not sure which water system serves your neighborhood?

We've launched a new online resource to make it easier than ever to find your water system, PWSID (public water system ID), and service area information. Explore our service directory to locate your community and associated neighborhoods all in one place.

🔗 Find your water system today at txwaterco.com/water-quality/find-my-water-system.

07/21/2026

🚧 Safety Starts with Preparation 🚧 At TWC, safety is more than a priority—it's a commitment. We're proud to recognize a group of TWC employees who recently earned their Climber/Rescuer Certifications through an intensive training program that combined classroom instruction with hands-on climbing and rescue exercises.

By investing in advanced safety training and developing critical rescue skills, these team members are better equipped to perform their work safely, efficiently, and with confidence. This commitment to safety helps ensure we can continue providing the reliable, high-quality water service our customers depend on every day. Their dedication reflects our ongoing commitment to maintaining the highest safety standards across our organization.

A special thank you to the TWC employees who dedicated countless hours to planning, coordinating, and supporting this important life-safety training. Your leadership helps strengthen our safety culture and ensures our teams have the knowledge and skills they need to return home safely each day.

Please join us in congratulating these employees on this outstanding achievement and their continued commitment to safety excellence. 👏

07/20/2026

Texas Water Company is pleased to announce that the Boil Water Notices issued for customers served by the Canyon Lake Shores and Glenwood water systems, as well as the Low Pressure Notice issued for customers in the Comal Hills area, have been lifted.

Water quality testing has confirmed that the water now meets all state and federal drinking water standards, and it is no longer necessary to boil water before drinking, cooking, or making ice. In addition, water pressure in the Comal Hills area has been fully restored and normal operations have resumed.

We sincerely appreciate our customers' patience and cooperation during this event. We understand the inconvenience these notices may have caused and thank our customers for their understanding as we worked to protect public health during the recent flooding event.

We would also like to recognize our amazing teams who worked around the clock to monitor conditions, optimize treatment processes, restore pressure, and safely return all affected systems to normal operation.

For additional information, please contact Customer Service at 830.312.4600 or visit www.txwaterco.com.

07/20/2026

We know our customers are eager for an update on the Boil Water Notice. At this time, we are awaiting final confirmation from the state laboratory before the notice can be lifted.

We are actively coordinating with the lab to ensure all testing requirements are completed and that the water meets all regulatory standards. As soon as we receive official clearance, we will immediately notify customers through our official channels.

Thank you for your continued patience as we work through this process and prioritize the safety and quality of your water.

07/19/2026

Thank you to the New Braunfels Herald-Zeitung for the opportunity to share our perspective and for the thoughtful coverage of this important topic. We're proud to have our President, Aundrea Williams, featured in this story and grateful to be part of the ongoing conversations surrounding water stewardship and community impact in Comal County.

Take a moment to read the article below. 👇

As drought and rapid growth strain water supplies across Comal County, local officials and water providers are balancing development with long-term sustainability. From Texas Water Company's ongoing development moratorium to how utilities, aquifers and regulators manage the region's water, here's a closer look at who controls your water — and what it means for the future.

07/19/2026

We understand that the current Boil Water Notice has impacted daily routines for many of our customers, and we recognize the inconvenience and frustration that comes with having to boil water for drinking, cooking, and other household needs. Please know that our team is working as quickly and safely as possible to complete the required testing and regulatory processes needed to lift the notice.

While we are encouraged by the progress being made, our focus remains on ensuring the water meets all state drinking water standards before the notice can be rescinded. We are committed to lifting the Boil Water Notice as soon as it is appropriate to do so.

We also want to recognize the dedicated Texas Water Company employees who have been working around the clock throughout this flooding event to protect water quality and restore normal operations for our customers as quickly as possible.

Thank you for your continued patience, understanding, and cooperation. We know this situation has not been easy, and we will continue to keep you informed every step of the way. Please be on the lookout for additional updates, as we hope to share positive news soon.

For additional information, please contact Customer Service at 830.312.4600 or visit www.txwaterco.com.

07/18/2026

For the past week, while South Texas faced severe weather and flooding impacts, our crews, operators, technicians, and support staff have been working 24 hours a day to keep water flowing and maintain the quality our customers depend on.

Around-the-clock monitoring, water sampling, system inspections, operational adjustments, and continuous communication have been taking place behind the scenes to support the communities we serve.

As conditions continue to evolve, our teams remain actively monitoring the situation and working tirelessly to support our customers every step of the way.

To every team member who worked long days, overnight shifts, and weekends: thank you. The team's efforts have helped ensure our customers continue receiving reliable water service during a challenging time. Their work often happens behind the scenes, but its impact is felt every day.

We are grateful for all that you do and remain committed to serving our customers as we continue to monitor conditions across our service areas.

When our communities need us most, we're proud to be there.