Carroll Communications Center & 911

04/15/2026

Minor edit: We think they should have said "a good looking" highly trained Public Safety Telecommunicator answers. Otherwise, great information! 😜

Ever wonder what really happens after you hit "dial" in an emergency? 📞🚨

We all know to dial 911, but the journey of that call—from your pocket to a public safety dispatcher—is a marvel of modern telecommunications. 📲

Understanding this process helps us appreciate the intricate network that keeps us safe. Here’s a look at the key steps:

1️⃣ A call is initiated on your cellphone.
2️⃣ The signal reaches the nearest cell tower.
3️⃣ The tower’s core systems recognize the "911" emergency prefix.
4️⃣ The call is routed to a specialized data center.
5️⃣ The call is securely transported to the correct Public Safety Answering Point (PSAP).
6️⃣ A highly trained Public Safety Telecommunicator answers.

Share this post to help others understand how public safety connects.

04/13/2026

This week, April 12-18, is National Public Safety Telecommunicators Week.

We would like to recognize and thank the dispatchers of the Carroll County Communications Center for the outstanding work they do every day.

Our dispatchers are the first first responders. They answer 911 calls, calm callers during some of the worst moments of their lives, coordinate law enforcement, fire, and EMS response, and help keep both the public and responders safe.

Over the years, the technology, systems, and expectations placed on dispatchers have continued to grow. Today's telecommunicators must manage radios, phones, CAD systems, mapping, text to 911, emergency alerts, law enforcement databases, weather information, and much more, all while making critical decisions under pressure.

Their professionalism, dedication, and ability to remain calm in difficult situations are essential to the safety of Carroll County every day.

Please join us in thanking our dispatchers for everything they do this week and throughout the year.

04/02/2026

⚠️ Are you signed up for Alert Iowa? ⚠️

Carroll County is on the edge of today’s storm prediction area, with a greater likelihood of severe weather tomorrow. ⛈️🌪️

Now is a good time to make sure you are receiving important weather alerts and are prepared for the severe weather season.

📱 Signing up for Alert Iowa is easy:

• Visit the Alert Iowa website and create an account
• Download the Smart911 app
• Or text CARROLLIA to 67283

Alert Iowa can send severe weather alerts, community alerts, and emergency notifications by text, email, or phone call. 🚨

Stay weather aware and make sure your family is prepared. 🌩️

03/24/2026

Please see the information below reference a opportunity to join our dispatch team!

11/27/2025

🦃 Happy Thanksgiving from Carroll County 911 🦃
On this Thanksgiving Day, we want to extend a heartfelt thank you to our dispatchers, law enforcement officers, firefighters, EMS crews, jail staff, and every public safety professional who is serving while others gather at home.
Your dedication keeps our community safe 24/7, 365 days a year — holidays included. We see the sacrifices you make, the long hours, and the countless calls you answer without hesitation.
To our own Carroll County dispatchers: thank you for holding the line, calming chaos, and being the steady voice our community depends on. You make a real difference every single day.
Wishing all of you and your families a safe and meaningful Thanksgiving. 🧡
— Carroll County 911 Communications Center

10/28/2025

🚨 Honoring Our Local Heroes 🚨
Today is National First Responders Day, and we’re proud to recognize the incredible men and women who answer the call—day or night—to keep Carroll County safe.
From our law enforcement officers, firefighters, EMTs, paramedics, sheriff’s deputies, jail staff, and 911 dispatchers, thank you for your dedication, courage, and service to our community.
Your commitment makes a difference every single day. 💙❤️💛

10/10/2025

We express our deepest sadness and sincere condolences to Arnie's family, friends, the members of Breda Fire Department, Breda Ambulance and everyone throughout Carrolll County EMS. Surely Arnie impacted the lives of many thought his many years of dedicated service to the Breda and public safety communities.

Share Memories and Support the Family.

09/25/2025

It's not too late to still get your application submitted!

09/12/2025

🚨Join Our Team: Full-Time Dispatcher Position Available🚨
The Carroll County Emergency Communications Center is hiring a Full-Time Dispatcher to join our dedicated team. As a Dispatcher, you will play a critical role in serving the community by:
• 🤳Answering 911 emergency calls
• 🤕Providing life-saving instructions to callers
• 🚓🚒🚑Dispatching first responders to both emergency and routine calls for service
🖥⌨📡☎️📞This role requires operating various computer, telephone, and two-way radio systems to ensure fast, efficient, and accurate communication during critical situations.
Requirements:
• Willing and able to work flexible shifts, including evenings, nights, weekends, holidays, and overtime as needed. 🏙🎄🎆🐣
• Must be at least 18 years old and have a high school diploma or GED. 🎓
• Possess a valid Drivers License 🚗
• Successfully pass a thorough background check and be of good moral character🕵
• Able to complete required training and obtain required certifications 🎖
In return, we offer:
• Competitive pay 💵
• Comprehensive benefits package including:
o Health Insurance 🏥
o IPERS retirement
o Holiday pay 💲
o Vacation & sick leave 🌅🤢
o And more!
If you’re ready to make a difference and contribute to public safety, we want to hear from you! 👂
To apply:
• Call (712) 775-2294 or email [email protected] to request an application. 📝
• Return application with resume and full employment history by September 30th, 2025. 📄
Carroll County is an equal opportunity employer and a Home Base Iowa County

07/10/2025

Stay weather aware. If you encounter flooded roadways do not attempt to cross.

07/10/2025

🚨 Did You Know? When you call 911 from a cell phone, your exact location might not be automatically available! 📱📍

That’s why it’s so important to stay calm, speak clearly, and know your location—especially if you're on the move or in a rural area.

A few tips to help us help you faster: ✅ Provide an address, intersection, or landmark
✅ Stay on the line until the dispatcher ends the call
✅ Teach kids how and when to call 911

We’re here 24/7 to keep you safe—help us help YOU! 👩‍🚒👮‍♂️🚑