North Texas Emergency Communications Center - NTECC

08/05/2026

Sharing our deepest sympathies on the profound loss of Denton County Sheriff's Office's Communications Manager, Robin Thomas. Our hearts are with her family, friends, coworkers, and all those who knew her.

It is with heavy hearts and deep sadness that we announce the passing of our beloved Communications Manager Robin Thomas.

Throughout her courageous and hard-fought battle with leukemia, Robin displayed remarkable strength, grace, resilience, and a profound love for life, inspiring all who knew her. We mourn her loss deeply and hold her memory close.

Our deepest sympathies are with her family, loved ones, and everyone whose life was enriched by knowing her. We ask that you keep them in your thoughts during this difficult time.

May we remember Robin not only for what she accomplished, but for the lives she touched and the lasting difference she made.

08/02/2026

We have a LOT of work anniversaries to celebrate this month!

Congratulations to each of you for another year with NTECC! Whether it's your 2nd year or your 9th, each of you brings something to our team and we are glad you are part of it!

08/01/2026

We have quite a few birthdays to celebrate now that it's August!

Happy Birthday to each of you and we hope you have a wonderful day!

07/30/2026

We had several of our staff recognized today by Dallas Medical Center for their amazing work across multiple recent medical incidents in Farmers Branch that resulted in lives saved!

Congratulations to Call-Takers Diandra, Gary, and KJ as well as Dispatcher Jacki! We are endlessly proud of the work you have done and look forward to great things ahead!

07/30/2026

Want to learn more about NTECC and how you can make a difference as a Dispatcher or Call Taker? Come see us at the North Texas Job Fair next Thursday, August 6th from 11am to 3pm at Globe Life Field!

If you're interested, make sure you sign up on their website www.myNTXjobs.com

07/21/2026

NTECC is proud to annouce that our training and QA program is evolving - Introducing the NTECC Center for Operational Readiness and Excellence, or CORE!

Led by our Assistant Operations Manager, we have two brand new positions that will staff the CORE:
- Quality Assurance & Improvement Specialist
- Workforce Development Specialist

If you have a passion for helping other ECS and are looking for the next step in your Emergency Communications career, please scan the QR code below or visit our website to learn more and apply: https://ntecc911.org/join-our-team

07/20/2026

Thank you to all our employees who came to our Employee Appreciation Event last Friday! We hope you and your families had a great time at Main Event!

07/06/2026

We are proud to welcome our newest class of trainees who started their NTECC journey today!

Please join us in greeting Kiara, Beatrice, and Bennie!

07/04/2026

The 4th of July drives one of the largest volumes of 9-1-1 calls that Public Safety agencies answer throughout the year!

Thank you to our amazing First Responders who are working on this very busy holiday!

Please remember to celebrate responsibly and call 9-1-1 if you have an emergency.

From all of us at NTECC, have a safe and happy Independence Day!

07/03/2026

As we close in on the 4th of July, please remember that 9-1-1 is for emergencies!

To report fireworks or other noise complaints, please dial *247 from a cell phone or call 469-289-3270 to reach our Non-Emergency Lines.

Help us keep 9-1-1 clear for those in need!