Casper Public Safety Communications Center

05/28/2026

May Anniversaries: Six Years on the Line

May brings a double milestone to the Casper PSCC as we celebrate two of our telecommunicators. Reaching six years in public safety communications takes an exceptional amount of resilience, focus, and heart.

Telecommunicator Anna | Team 3

Marking six years behind the console, Anna is a vital anchor for Team 3. She faces the daily complexities of the dispatch floor with a calm, steady hand, ensuring our community and responders have a reliable lifeline when seconds count.

Telecommunicator Kat | Team 1

Also celebrating her six-year anniversary, Kat brings that same high-level precision and grit to Team 1. She handles heavy call volumes and high-pressure situations with the absolute professionalism that defines a veteran dispatcher.

Thank you, Anna and Kat, for six years of dedication, hard work, and service to Natrona County! 💛

05/14/2026

We are so proud to see Vickie recognized by Gold Line Support as a Sunshine Dispatcher! Her positive energy and dedication make a daily impact at the Casper PSCC, and this recognition is a perfect reflection of the light she brings to the center. Please join us in celebrating Vickie for being an essential part of our team and a true source of sunshine behind the headset. ☀️💛

☀️ Sunshine Dispatcher Recognition ☀️
Vickie VanNorman
📍 Casper/Natrona County Public Safety Communications Center – Casper, WY

Some voices don’t just answer the call…
they change the outcome.

Vickie VanNorman is a steady, compassionate presence behind the headset—someone her team can rely on and her callers can trust. She shows up early, prepared, and ready to give her best every single shift.

What sets Vickie apart is her ability to truly connect.

On a recent call involving a juvenile in crisis, Vickie didn’t just gather information—she met the caller where they were. With honesty, patience, and empathy, she guided them through a difficult moment without judgment, without pressure—just support.

That’s the difference between doing the job… and being the voice someone needs.

Her calm, authentic approach builds trust instantly, especially in high-stress situations where it matters most.

But her impact doesn’t stop on the line—

💛 Member of the PSCC “Super Hero” Recognition Committee
🤝 Actively supporting retention and team culture
🕒 Stays late to support and improve shared spaces
🌟 Brings positivity and consistency to every shift

Vickie represents what this profession is all about—compassion, commitment, and connection.

👏 Vickie, thank you for being the calm in someone’s chaos.

💛 Know a telecommunicator who deserves recognition?
Nominate them today:
👉 www.goldlinesupport.com

🌟 Sunshine Dispatcher Recognition Program sponsored by GovWorx

05/13/2026

🚔 We're Headed to the Block Party!

Want to meet some of the faces behind the voices you hear on the phone? Our team is heading over to David Street Station today for the National Police Week Block Party!

We will be there from 5:00 PM to 7:00 PM enjoying the BBQ, games, and fun. It is a perfect afternoon to come out, grab some food, and celebrate the officers who keep Natrona County safe.

We are excited to take the headsets off and step away from the consoles to spend some time with our community. See you there.

🍔☀️

Today is the day! Join us at David Street Station from 5pm-7pm. Law enforcement agencies from across Natrona County will be on site with police vehicles, motors, K9s and more. See you there!

05/11/2026

🚔 Behind the Line: National Police Week
As National Police Week begins, the team at the Casper PSCC wants to take a moment to recognize the men and women on the other side of our radios.

We are incredibly lucky to work alongside some of the finest officers in the state. Every day, we hear the professionalism, the courage, and the unwavering dedication they bring to the streets of Natrona County. From the routine traffic stops to the high-pressure calls where every second counts, we take pride in being the voice that has their back.

Public safety is a partnership built on trust. We see the sacrifices they make and the risks they take to keep our community safe, and it is an honor to serve as their lifeline and their coordinate.

To the officers of the Casper Police Department , the Natrona County Sheriff's Office, Mills Police Department, Evansville WY Police Department, and all our area partners: Thank you for your service. We are proud to hold the line with you. 🖤💙

04/30/2026

🎧 Celebrating the Milestones: Amanda, Tawny, and Leslie
April marks a significant month for three of our seasoned professionals at the Casper PSCC. Longevity in this field is a testament to resilience, and these three continue to set a high standard for our center.

Lead Telecommunicator Amanda
Celebrating twelve years on the line, Amanda is a pillar of our operations. As a Lead, she balances the technical demands of the console with the leadership required to guide her team through their shifts. Her decade-plus of experience is an invaluable resource to everyone in the room.

Telecommunicator Tawny
Marking seven years with us, Tawny serves as a high-impact part-time member of the team. She brings a veteran stability to the floor, stepping into the rotation as needed to anchor the desk. Her commitment ensures our operations remain seamless.

Telecommunicator Leslie
Also celebrating seven years, Leslie is a vital part of our full-time core. She has spent thousands of hours as the voice on the other end of the radio, providing a steady hand and calm direction to our citizens and responders alike. Her dedication is a key part of the strength of our center.

Please join us in thanking Amanda, Tawny, and Leslie for their years of service and for the unwavering dedication they bring to the headset every single day. 💛

04/22/2026

The heartbeat of public safety happens behind the console. If you have the focus to handle complex situations and the commitment to support your neighbors, we want to hear from you.

We are currently accepting applications for Part-Time Telecommunicators. This is your chance to step into the center and become the voice behind the call. You will serve as the critical link between those in need and the resources that arrive to help them.

The window to apply is closing soon. Please ensure your application is submitted by April 26th.

Visit our career portal to start your journey. We look forward to finding the next member of our team.

https://www.governmentjobs.com/careers/casperwy

04/19/2026

As National Telecommunicators Week comes to an end, our dispatchers would like to take a moment to thank our incredible community.

A huge thank you to the Casper Police Department , Natrona County Sheriff's Office, Evansville WY Police Department , Mills Police Department , Banner Health WMC Paramedics , Thank a First Responder - Natrona County , Exxon, and ConvergeOne. Your generous support and gifts did more than just fill our breakroom; it filled our hearts and our bellies. Knowing that our work is recognized by the partners and citizens we serve makes all the difference.

We also owe a huge thanks to our fellow telecommunicators who took the time to celebrate their teammates. You went above and beyond to make your teammates feel valued.

A special shout-out goes to 8-year-old Lucas Johnson for the "You're a Big Dill" pickle-themed gift bags. Your creativity brought a genuine smile to the room, and it is exactly the kind of energy we love to see.

You may not see us, but you hear us. Whether it is a vehicle collision, a medical emergency, or a stray animal call, we are the ones coordinating the response and entering the critical data that keeps this county safe.

We live by the motto: "Tell me your worst, and I’ll send you my best."

And this week, you gave us your best.

From all of us behind the headsets: Thank you, Natrona County.

04/18/2026

🎧 Our Core Support:

Behind every successful shift is a foundation of leadership, training, and reliable backup.

Center Supervisor Lori provides the oversight that keeps the entire operation steady. From managing the big picture to supporting the teams on the floor, she ensures the center has the direction and resources needed to function at its best.

Training Supervisor Jill is the architect of our team’s growth. Beyond guiding new recruits through months of rigorous training, she oversees the ongoing education that keeps our veteran dispatchers sharp. In a field where technology and procedures never stop evolving, she ensures we don't either.

Telecommunicator Tawny proves that impact isn't measured by hours alone. While she serves in a part-time capacity, she remains one of our strongest team members. She steps into the rotation with the experience and grit needed to handle the heaviest call volumes without missing a beat.

Telecommunicator John's value to the center is found in the essential behind-the-scenes work that keeps our operations fluid. Rather than measuring his worth by hours worked or calls taken, we measure it by the specialized projects and support he provides. He is the invisible momentum that ensures the rest of the team can stay focused on the lines.

Whether leading the room, sharpening our skills, anchoring the desk, or cleaning up our systems, these four are vital to the shared effort that keeps our center moving forward. 💛

04/17/2026

Huge thanks to our partners at the Casper Fire Department for the shout-out! 🚒🔥

Public safety is a team sport, and we take great pride in being the voice on the other end of your radios. We appreciate the recognition and are proud to stand with you in serving this community.

12/25/2025

Merry Christmas from the Casper Police Department!

CPD administrative offices will be closed on Thursday, December 25, in observance of the holiday. Regular business hours will resume the following day.

Our officers and dispatchers remain on duty around the clock to protect and serve Casper. For emergencies, please call 911. For non-emergency assistance, contact 307-235-8278.

We are grateful for the continued support and partnership of our community and wish you and yours a very Merry Christmas.