09/03/2026
St. Joseph County is taking an incredible step forward this week with its inaugural Crisis Intervention Team class. Led by Bryann Books, LMSW, CFRC, this milestone reflects Pivotal's deep commitment to our neighbors and the safety of everyone who calls this community home.
Crisis Intervention Team training, widely known as the Memphis Model, originated in 1988 in Memphis, Tennessee. Following a tragedy involving law enforcement and an individual in a severe psychiatric crisis, community advocates, mental health leaders, and police came together to build a safer, more compassionate way forward. Today, CIT is recognized nationally as the gold standard in crisis response. It provides officers with intensive education on mental health, verbal de-escalation techniques, and practical tools to understand psychiatric conditions.
At its core, CIT is about changing outcomes. When someone experiences a behavioral health crisis, they need healthcare and empathy, not incarceration. By equipping officers with the skills to recognize symptoms and defuse volatile situations peacefully, we drastically reduce injuries for both officers and community members. Just as importantly, it helps divert individuals away from emergency rooms and the criminal justice system, connecting them directly with treatment, dignity, and recovery.
None of this happens in isolation. The collaboration between Pivotal and St. Joseph County Law Enforcement proves what is possible when public safety and behavioral health providers work hand in hand. Law enforcement officers are often the very first people to arrive during someone's darkest moments. By standing shoulder to shoulder with them, sharing clinical expertise, and building clear bridges to community support, we are creating a safety net that truly protects and uplifts our citizens.
A huge thank you to Bryann for her exceptional leadership and instruction, and to the dedicated officers across St. Joseph County who stepped up to participate in this inaugural cohort. Your commitment to learning and serving with empathy makes our entire county stronger and safer.