SOCAP International

SOCAP International Founded in 1973, SOCAP International is the longest-standing, member-driven nonprofit association dedicated to Customer Experience (CX) professionals.

Mission
SOCAP supports the integrated approach to customer engagement to drive successful business strategy. We deliver relevant and timely content and programs to our members. We enable, endorse and support industry collaboration, peer networking and business partnerships.

Three days out. June 4 at The Campbell's Company is shaping up to be one of our strongest SOCAP NE events of the year, a...
06/01/2026

Three days out.

June 4 at The Campbell's Company is shaping up to be one of our strongest SOCAP NE events of the year, and registration is closing soon.

What you'll walk away with:

- A candid crisis communications case study from The Campbell's Company VP of Communications
- A clear-eyed session on building trust in the age of AI
- An honest panel on affordability and shrinkage with Travelzoo, The Campbell's Company, and more
- Hands-on time inside The Campbell's Company facility and a product trial case study

Sponsored by Emplifi. Registration link in the comments. Don't wait.

SOCAP Northeast heads to The Campbell's Company next week on June 4 for a day of in-person connection, sponsored by Emp...
05/29/2026

SOCAP Northeast heads to The Campbell's Company next week on June 4 for a day of in-person connection, sponsored by Emplifi.

Not in the region? You can attend virtually. We're running this as a hybrid event so the conversation is open to anyone who wants to be part of it.

Brand-to-brand conversations and behind-the-scenes access at one of the most recognized names in CPG. Whether you join us in Camden or online, you will leave with something useful.

Registration link in the comments.
Virtual = $95| In-person = $65

Bridging the Gap: OEMs, Dealers, and the Customer ExperienceThe SOCAP Auto Summit is in session! Bringing together autom...
05/28/2026

Bridging the Gap: OEMs, Dealers, and the Customer Experience
The SOCAP Auto Summit is in session! Bringing together automotive CX leaders for a focused day of real conversation, practical insights, and peer-driven learning, followed by an unforgettable experience at the Detroit Grand Prix Turn 3 Club.

Small group. Big conversations. Real connections. This is what makes us

Two days out from the SOCAP Auto Summit. If you've been on the fence, this is your sign. May 28 and 29 in Detroit. Two d...
05/26/2026

Two days out from the SOCAP Auto Summit.

If you've been on the fence, this is your sign.

May 28 and 29 in Detroit. Two days of candid CX conversations built for automotive industry leaders, closing with the Detroit Grand Prix on Friday afternoon.

Registration link In first comment.

Pricing is political. Shrinkage is personal. And consumers are paying attention. On June 4 at The Campbell's Company, br...
05/26/2026

Pricing is political. Shrinkage is personal. And consumers are paying attention.

On June 4 at The Campbell's Company, brand leaders from Travelzoo, The Campbell's Company, Subaru, Unilever and more are sitting down for an honest panel on how they're balancing rising costs with consumer expectations, and how "shrinkage" (whether in price, portion, or service) is reshaping how brands communicate with their customers.

This is the kind of conversation that doesn't happen on a quarterly earnings call. Real tradeoffs, real decisions, real tensions between what's right for the business and what keeps trust intact.

If affordability is landing on your strategy table (and it probably is), this is a room you want to be in.

SOCAP NE | The Campbell's Company | Sponsored by Emplifi

Registration link in the comments.

We're in the home stretch of the SOCAP Board nomination window, and we want to make sure the right names are on the list...
05/14/2026

We're in the home stretch of the SOCAP Board nomination window, and we want to make sure the right names are on the list.

SOCAP runs because volunteers show up. If you know someone who has consistently lifted the profession, or if that someone is you, put the nomination forward.

Nominations close Wednesday, May 20.

NOMINATION LINK In the first comment.

Today at 4 PM ET / 1 PM PT: the FCC Changes webinar with Susan Duarte. An hour of clarity on what the FCC is proposing, ...
05/13/2026

Today at 4 PM ET / 1 PM PT: the FCC Changes webinar with Susan Duarte.

An hour of clarity on what the FCC is proposing, how it affects offshore and nearshore operations, and what to do now to protect your contact center strategy.

Last-minute registration at the LINK IN COMMENTS.

SOCAP NE and The Campbell's Company are teaming up for a full-day event that skips the usual conference script. We're he...
05/07/2026

SOCAP NE and The Campbell's Company are teaming up for a full-day event that skips the usual conference script. We're hearing directly from Campbell's leaders on crisis moments they actually navigated, AI trust challenges they're solving right now, and the affordability conversation reshaping what consumers expect.

Sponsored by Emplifi.

Here's the day:

8:30 AM | Breakfast and Networking
9:10 AM | Customer Care Isn't Support. It's Your Growth Engine. (Emplifi)
10:10 AM | Crisis Management and Protecting Brand Reputation (Beth Jolly, Campbell's)
11:00 AM | Building Trust in the Age of AI (Joshua Romirowsky, Campbell's)
12:00 PM | Lunch
1:00 PM | Brand Perspectives on Affordability and Shrinkage (panel)
2:00 PM | Inside Campbell's (facility tour + Zendesk use case)
3:00 PM | Closing Remarks

If you've been looking for a day with strategic conversation and real behind-the-scenes access, this is the one.

Space is limited. Register now at: https://smpl.is/ajpg1

04/10/2026

With 35+ years in the industry, Kris Lomax is proof that the best careers are built on adaptability and great people.

Kris first discovered SOCAP through the Greater Philadelphia Chapter back in 1992, when her boss invited her to a regional meeting. More than three decades later, she's still showing up — and lifting others as she goes.
When asked about her favorite part of SOCAP membership, her answer was immediate: ""The PEOPLE. The heart of SOCAP is its people. Their support directly shaped my career.""
On the future of CX, Kris sees opportunity everywhere: ""Technology and AI allow humans to focus on empathy and solving complex issues. Companies that anticipate consumer needs and empower their front-line agents to use good judgment will deliver the strongest experiences.""

Her best career lesson? Change is constant, and staying flexible keeps you relevant, resilient, and (her words) not bored!

And her walk-up song? Katy Perry's Roar because she believes in women who use their voice and own their power to elevate each other.

We're you're part of the SOCAP community, Kris.

Read Kris's full spotlight here: https://smpl.is/aipe8

We're live TODAY at 4pm ET.Join CCXP Tabitha Dunn for a dynamic conversation on Customer-Centric Transformation — includ...
04/08/2026

We're live TODAY at 4pm ET.

Join CCXP Tabitha Dunn for a dynamic conversation on Customer-Centric Transformation — including how AI, organizational design, and a relentless focus on the customer experience come together to drive real, measurable growth.

This one is shaped by member input, so expect a session that speaks directly to the challenges you're navigating right now.

Register to join: https://smpl.is/aipe1

Address

2875 West Ray Road Suite 6-358
Chandler, AZ
85224

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+17035193700

Website

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