10/15/2026
Metra Service Stars ⭐
Sometimes the most important part of the job goes far beyond onboard safety.
We're recognizing the onboard crew of Rock Island Train 402, Michael Hensley, Anthony Bruce and Michael Wellner, for their compassion and professionalism when they encountered a young person in crisis near Auburn Gresham Station.
After noticing the individual on the tracks, the crew quickly responded, helping the person to safety, remaining with them, and treating them with dignity and kindness while waiting for first responders to arrive.
Multiple customers took the time to commend the crew, noting how calmly and respectfully they handled an incredibly difficult situation.
Thank you, Michael, Anthony and Michael, for demonstrating the care, compassion, empathy and dedication that define excellent customer service and embody Metra's commitment to serving our communities.