Resolution Systems Institute

Resolution Systems Institute RSI studies, administers and evaluates alternative dispute resolution (ADR) systems across the US.

RSI's mission is strengthening access to justice by enhancing court alternative dispute resolution systems.

Maryland's recent rule on remote electronic participation in ADR instructs ADR practitioners to work with participants t...
01/02/2024

Maryland's recent rule on remote electronic participation in ADR instructs ADR practitioners to work with participants to decide whether ADR should occur via phone, video, in person, or using a combination of formats. The rule adds five factors to consider:
(1) the accessibility of the format to each party
(2) the technological competency of the ADR practitioner
(3) the ability of the format to provide for confidentiality of data and communications
(4) party preference
(5) whether the format can be used in a manner that does not affect substantially the fairness of the proceeding

Read more at

In 2023, the Court adopted a sweeping set of rules addressing the use of remote electronic participation related to judicial proceedings. Among the new rules includes Maryland Rule 17-106 which provides for Remote Electronic Participation for alternative dispute resolution (ADR) or a prehearing conf...

It's not too late to make your year-end donation to RSI! Help us support access to justice for people without attorneys....
12/29/2023

It's not too late to make your year-end donation to RSI! Help us support access to justice for people without attorneys. Donate now at https://www.aboutrsi.org/donate

12/14/2023

Looking forward to the American Bar Association, Section of Dispute Resolution Conference! Have you registered yet?

Don’t miss the premier event for dispute resolution professionals. Choose from over 50 educational programs to meet your professional development needs. Network and . Online registration by Cvent

A new blog by RSI Research Associate Jasmine Henry summarizes our recent evaluation of New Hampshire's statewide Evictio...
12/13/2023

A new blog by RSI Research Associate Jasmine Henry summarizes our recent evaluation of New Hampshire's statewide Eviction Diversion Program. The study covers a time period when federally funded rental assistance was available, as well as after this funding was depleted.

Read about our findings at

RSI recently completed an evaluation of New Hampshire’s statewide Eviction Diversion program. Begun in 2021, this voluntary program provides landlords and residential tenants the opportunity to mediate before a landlord/tenant eviction case is filed. We were asked to evaluate program use, mediatio...

Excited for this free CPR Institute webinar with Len Riskin! His recent book shows why, even when we know, at some level...
12/11/2023

Excited for this free CPR Institute webinar with Len Riskin! His recent book shows why, even when we know, at some level, how to negotiate or otherwise deal wisely with a difficult situation, we sometimes fail to do so. https://www.cpradr.org/events/managing-conflict-mindfully

RSI recently completed an evaluation of New Hampshire's statewide Eviction Diversion Program. The study covers a time pe...
12/06/2023

RSI recently completed an evaluation of New Hampshire's statewide Eviction Diversion Program. The study covers a time period when federally funded rental assistance was available, as well as after this funding was depleted — allowing for a comparison of mediation outcomes when rental support was and was not available. Read RSI's findings at https://bit.ly/NH-Report

RSI wrote the book on ADR ... and put in online for free!RSI's Guide to Court ADR Program Success is a step-by-step guid...
12/05/2023

RSI wrote the book on ADR ... and put in online for free!

RSI's Guide to Court ADR Program Success is a step-by-step guide to designing, managing, improving or evaluating your court ADR program. We designed the guide so you can move through it step by step, or skip to the section you need. Check it out at https://www.aboutrsi.org/dme/dme-overview

RSI is proud to be an Eviction Help Illinois partner! The program connected people to more than $1.1 million in rental a...
12/01/2023

RSI is proud to be an Eviction Help Illinois partner! The program connected people to more than $1.1 million in rental assistance last year.

Managed by the Illinois Equal Justice Foundation, Eviction Help Illinois is a state-funded network of nonprofits providing legal services, mediation services and resources to Illinoisans facing eviction.

Call 855.631.0811, Text "Eviction" to 85622 or visit evictionhelpillinois.org.

11/30/2023

Big news from our friends at the Association of Family and Conciliation Courts!

RSI believes that a healthy society requires a justice system that works for everyone — and that court mediation can hel...
11/28/2023

RSI believes that a healthy society requires a justice system that works for everyone — and that court mediation can help make that a reality. Please help RSI promote access to justice this Giving Season. https://www.aboutrsi.org/donate

11/25/2023

It's almost Giving Tuesday! If you value work like our eviction mediation program, please remember RSI in your end-of-year donations. Thank you for making a difference! https://www.aboutrsi.org/donate



Image text: In the 2 years since Illinois ended its eviction moratorium, RSI's eviction mediation program in Kane County has helped over 1,500 households avoid eviction.

Support RSI: Together we can improve access to justice through high-quality court ADR.

RSI studies, administers and evaluates alternative dispute resolution (ADR) systems across the US.

Happy Thanksgiving!
11/23/2023

Happy Thanksgiving!

As the weather turns colder and the potential consequences of eviction wax even harsher, RSI’s Kane County Eviction Medi...
11/22/2023

As the weather turns colder and the potential consequences of eviction wax even harsher, RSI’s Kane County Eviction Mediation Program continues, with the support of the Illinois Equal Justice Foundation, the 16th Circuit Court, dozens of dedicated mediators, a few hard-working RSI staff members, and generous donors such as yourself. https://bit.ly/Kane1500

If you're able to make end-of-year donations in 2023, we hope you'll consider supporting RSI in our efforts to strengthe...
11/20/2023

If you're able to make end-of-year donations in 2023, we hope you'll consider supporting RSI in our efforts to strengthen access to justice by enhancing court ADR systems. As a niche organization, we rely on — and greatly appreciate — the generosity of the ADR community. https://www.aboutrsi.org/donate

RSI Research Associate Jasmine Henry pointed our team to a great resource this morning, the National Center for State Co...
11/20/2023

RSI Research Associate Jasmine Henry pointed our team to a great resource this morning, the National Center for State Courts' Interactive Plain Language Glossary. You might call it a translator for legalese!

RSI's OPEN Project is incorporating guidance from plain language research. You can read more on how we're working to make court communications more accessible at bit.ly/RSIFG

And be sure to check out the NCSC glossary! It's at https://bit.ly/40MgDmK

It's so nice to see word spread about the success of RSI's eviction mediation work in Kane County, Illinois!
11/03/2023

It's so nice to see word spread about the success of RSI's eviction mediation work in Kane County, Illinois!

Programs in both counties report successful outcomes by bringing tenants and landlords together.

Thanks to Housing Action Illinois for giving RSI Eviction Mediation Program Manager Christopher Riehlmann and Dispute Re...
11/01/2023

Thanks to Housing Action Illinois for giving RSI Eviction Mediation Program Manager Christopher Riehlmann and Dispute Resolution Institute, Inc.'s Rosa Druker the opportunity to present info on eviction mediation at the Housing Matters 2023 conference.

Find out more about RSI's Kane County Mediation Program in our recent article in the Daily Herald at https://www.dailyherald.com/submitted/20231016/kane-county-mediation-program-has-helped-over-1500-households-avoid-eviction

And for more pictures from the conference, check out Housing Action Illinois' album at 196804441@N07/albums/72177720312356303" rel="ugc" target="_blank">https://www.flickr.com/photos/196804441@N07/albums/72177720312356303

The October edition of Court ADR Connection features preliminary findings from RSI's recent focus groups on how individu...
10/27/2023

The October edition of Court ADR Connection features preliminary findings from RSI's recent focus groups on how individuals want to receive court notifications and how to make court communications more accessible. Check out the full newsletter at https://bit.ly/3s9Zhn2

Read about RSI's Kane County Eviction Mediation Program in the Daily Herald!
10/25/2023

Read about RSI's Kane County Eviction Mediation Program in the Daily Herald!

In the two years since Illinois ended its pandemic-related eviction moratorium in October 2021, an eviction mediation program in Kane County has helped over 1,500 households avoid the traumatic effects of an eviction by the sheriff.

RSI's Kane County Eviction Mediation Program Coordinator Christina Wright and Executive Director Susan Yates enjoyed cat...
10/24/2023

RSI's Kane County Eviction Mediation Program Coordinator Christina Wright and Executive Director Susan Yates enjoyed catching up with other ADR folks last week at the Association for Conflict Resolution — Chicago's Conflict Resolution Day event!

What happens if people think real court communications are a scam? RSI's ODR Party Engagement (OPEN) Project is conducti...
10/23/2023

What happens if people think real court communications are a scam?

RSI's ODR Party Engagement (OPEN) Project is conducting focus groups to learn how to make communications more accessible to self-represented parties with low literacy. Our early focus groups found that some participants were wary of the online dispute resolution websites they reviewed.

Read more on our blog.

RSI’s research has shown that self-represented parties in small claims cases often don’t understand what online dispute resolution (ODR) is or how to use it, even when courts require their participation. To learn what self-represented parties need when a small claims case is filed against them, ...

Happy Mediation Week! Please join RSI as we celebrate the contributions of mediation to improving access to justice. Thi...
10/21/2023

Happy Mediation Week! Please join RSI as we celebrate the contributions of mediation to improving access to justice. This week reminds us to be proud of the growth of mediation and our part in it.

RSI relies on your donations to help us evaluate, study, administer and expand mediation services. Can we count on you to support us with a donation this Mediation Week?

Your generosity makes a real difference. Please give now at www.aboutrsi.org/donate

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11 E Adams Street Ste 500
Chicago, IL
60603

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