City of Chicago Office of Inspector General

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Operating as usual

We're seeking input from community members and their concerns about the economy, effectiveness, efficiency, and integrit...
11/13/2020

We're seeking input from community members and their concerns about the economy, effectiveness, efficiency, and integrity of City programs. Your input will inform which projects appear on our 2021 Audit Plan. Survey ends 11/15, comment today: http://surveymonkey.com/r/PYP7LFF.

Buscamos opiniones de los miembros de la comunidad y sus preocupaciones sobre la economía, la eficacia, y la integridad de los programas de la Ciudad. Su opinión informará qué proyectos aparecen en nuestro Plan de Auditoría 2021. Comente hoy: https://www.surveymonkey.com/r/PYP7LFF?lang=es

Our follow-up audit of the former Department of Innovation and Technology (DoIT), now under Assets, Information and Serv...
11/12/2020

Our follow-up audit of the former Department of Innovation and Technology (DoIT), now under Assets, Information and Services as the Bureau of Information Technology, finds that the Department has substantially addressed most IT investment issues, but still needs to improve project cost estimates.

The December 2019 audit concluded that DoIT did not consistently adhere to best practices for project selection, and did not consistently or accurately monitor project performance or use lessons learned to inform future IT projects. OIG made several recommendations to improve internal policies and industry best practices with respect to project selection, monitoring, and evaluation. DoIT agreed with our suggestions and updated the Project Management Office Handbook, required project managers to follow the Handbook, and began requiring managers to monitor cost/benefit and risk performance for all projects and submissions.

“Technology is crucial to City departments’ ability to provide the services that support businesses and individuals which keep our communities thriving,” said Inspector General Joe Ferguson. “Fully implementing the remaining recommendations will help AIS ensure that IT projects deliver expected benefits on time and within budget, which is of paramount importance in the City’s current fiscal climate and in the service of future Citywide service and system innovation efforts.”

See the full report at: bit.ly/DoITFollowUp

#ITinvestments #projectperformance #technology #innovation

Have CPD and CFD maximized opportunities for civilianizing positions? Past OIG reports identified positions that were fi...
11/12/2020
APR Draft 2021 Annual Plan Survey

Have CPD and CFD maximized opportunities for civilianizing positions? Past OIG reports identified positions that were filled by sworn/uniformed members but could be performed by civilians. Take this short survey to help us prioritize 2021 audit topics: surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does the Chicago Fire Department allocate staff in a manner that minimizes overtime? Does CFD maintain & enforce policie...
11/11/2020
APR Draft 2021 Annual Plan Survey

Does the Chicago Fire Department allocate staff in a manner that minimizes overtime? Does CFD maintain & enforce policies that ensure appropriate & equitable assignment of overtime to staff? Tell us whether OIG should audit this topic in 2021: http://surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does the Chicago Fire Department’s Fire Prevention Bureau conduct all annual inspections required by law? Does CFD notif...
11/11/2020
APR Draft 2021 Annual Plan Survey

Does the Chicago Fire Department’s Fire Prevention Bureau conduct all annual inspections required by law? Does CFD notify noncompliant building owners & conduct timely follow-up inspection of known violations? Tell us whether to audit this issue in 2021: http://surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

OIG has completed a follow-up to its September 2019 audit of the Department of Fleet and Facility Management’s (2FM) mai...
11/10/2020

OIG has completed a follow-up to its September 2019 audit of the Department of Fleet and Facility Management’s (2FM) maintenance of police vehicles, which found that 2FM could not determine whether it met the industry standard of at least 95% fleet availability because it lacked accurate data. OIG concludes that 2FM––which is now part of the Department of Assets, Information and Services (AIS)––has already implemented changes in downtime calculations, improved management training, and prioritized preventive maintenance activities, among others.

“A properly maintained and available fleet of police vehicles is fundamental to effective CPD field and beat operations in the service of public safety. Since the release of OIG’s 2019 audit, the Department of Assets, Information and Services has worked diligently to improve the timely maintenance of police vehicles, addressing process concerns within the Department and managing communication issues with CPD,” said Inspector General Joe Ferguson. “Upon full implementation, AIS will be positioned to more accurately measure vehicle availability and come closer to reaching its 95% on-time maintenance goal.”

See the follow-up at: bit.ly/2FMVehiclesFollowUp

Does the Dept. of Assets, Information and Services maintain energy-saving mechanical systems to ensure public buildings ...
11/10/2020
APR Draft 2021 Annual Plan Survey

Does the Dept. of Assets, Information and Services maintain energy-saving mechanical systems to ensure public buildings are meeting their energy usage goals? Let us know whether you think we should audit this issue in 2021: http://surveymonkey.com/r/PYP7LFF

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does the City of Chicago adequately enforce the prohibition on vehicles stopping or standing in bicycle lanes, including...
11/09/2020
APR Draft 2021 Annual Plan Survey

Does the City of Chicago adequately enforce the prohibition on vehicles stopping or standing in bicycle lanes, including the City’s own vehicles? Does the City keep bike lanes free of obstructions like snow, water, and potholes? OIG has received complaints about the number of vehicles that block bicycle lanes, including City vehicles, endangering cyclists. Let us know whether we should prioritize this issue in 2021 by taking this short survey: http://surveymonkey.com/r/PYP7LFF

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does CDOT manage streets in a cost-effective way that extends pavement life? Our 2015 audit found that CDOT’s pavement m...
11/06/2020
APR Draft 2021 Annual Plan Survey

Does CDOT manage streets in a cost-effective way that extends pavement life? Our 2015 audit found that CDOT’s pavement management program did not meet federal guidelines, lacked sufficient data, relied mostly on constituent complaints and visual inspections, and could save $4.6 million by reallocating money from resurfacing to preventive maintenance.

Certain nonprofits are exempt from water & sewer fees, determined, in part, by their net assets. Do the Departments of Water Management and Finance effectively enforce the municipal code regarding eligibility for water fee exemptions?

Does the Department of Water Management conduct sewer cave-in inspections and repairs in a timely manner?

Please take a few minutes to tell us which of these topics OIG should prioritize for its 2021 audit plan: http://surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does the City provide adequate notice of encampment cleanings and evictions to individuals experiencing #homelessness, p...
11/05/2020
APR Draft 2021 Annual Plan Survey

Does the City provide adequate notice of encampment cleanings and evictions to individuals experiencing #homelessness, protect their personal property, and provide services that meet best practices? Tell us whether OIG should audit this topic in 2021: http://surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

Does the City meet best practices for urban forest management? Our 2019 advisory (http://bit.ly/DSSTreeTrimming) noted t...
10/30/2020
APR Draft 2021 Annual Plan Survey

Does the City meet best practices for urban forest management? Our 2019 advisory (http://bit.ly/DSSTreeTrimming) noted that a reliance on requests alone, rather than grid-based requests, is neither equitable or efficient. The benefits of a more efficient program could help maintain the life of the City's urban forest, which helps mitigate the urban heat island effect and excessive storm water runoff. Also, storm damage caused by untrimmed parkway trees presents a potential liability for the City and can cause significant disruptions like property damage and street closures. Tell us whether you'd like to see OIG audit this topic in 2021: http://surveymonkey.com/r/PYP7LFF

Take this short survey to help OIG prioritize which topics to audit in 2021.

How can the City of Chicago strengthen environmental services and programs? How prevalent is under- or non-enforcement o...
10/29/2020
APR Draft 2021 Annual Plan Survey

How can the City of Chicago strengthen environmental services and programs?

How prevalent is under- or non-enforcement of City fees and fines?

Do street sweeping routes maximize effectiveness and efficiency citywide?

Take our short survey and tell us which issues to prioritize for our 2021 audit plan: www.surveymonkey.com/r/PYP7LFF

Take this short survey to help OIG prioritize which topics to audit in 2021.

How can the City balance complaint-driven and proactive service provision? While 311 is an important source of informati...
10/28/2020
APR Draft 2021 Annual Plan Survey

How can the City balance complaint-driven and proactive service provision? While 311 is an important source of information, exclusively relying on complaints is neither efficient or equitable.

How can the City of Chicago ensure that it collects and effectively organizes complete and accurate data? In multiple audits, we've encountered incomplete, inaccurate, or unusable data, hindering the City’s ability to deliver services and measure performance. Take this short survey to help OIG prioritize audit topics for 2021: http://surveymonkey.com/r/PYP7LFF.

Take this short survey to help OIG prioritize which topics to audit in 2021.

An evaluation of the Chicago Police Department (CPD) found that CPD has not fully complied with its policies for returni...
10/27/2020

An evaluation of the Chicago Police Department (CPD) found that CPD has not fully complied with its policies for returning members to the field after discharging their firearms. CPD members are required to complete several steps before returning to regular field duties after a firearm discharge incident, including the completion of a minimum of 30 days of administrative duty, participation in a Traumatic Incident Stress Management program, and additional training.

OIG made several recommendations to address policy compliance issues, as well as inadequacies and inefficiencies in the administration of CPD’s program. CPD agreed to create and enforce standardized protocols, develop software for notifications, and review portions of the relevant policies and determine what changes are necessary.

“The discharge of a CPD member’s firearm may have enormous consequences impacting members of the community, but also impacting the member themselves. CPD members who have discharged their firearm should not be returned to duty unless, and until, it is safe and appropriate for them to do so. The Department must have a robust process in place to manage that return––and it must comply with that process,” said Deputy Inspector General for Public Safety Deborah Witzburg. “CPD members who return to regular duty before satisfying program requirements that are designed to help them process associated trauma may be placed in circumstances that put both members of the Department and members of the public at risk.” See the full evaluation and details on the findings at: bit.ly/CPDPostFirearmDischarge

Is the Department of Family & Support Services (DFSS) following its Strategic Framework for selecting, monitoring, and h...
10/23/2020
APR Draft 2021 Annual Plan Survey

Is the Department of Family & Support Services (DFSS) following its Strategic Framework for selecting, monitoring, and holding delegate agencies more accountable for performance?

Does DFSS’ administration of Meals on Wheels—a weekly meal delivery service for older adults—align with best practices?

Please take our short survey to help prioritize topics for our 2021 audit plan: https://www.surveymonkey.com/r/GNRSZYY.

Take this short survey to help OIG prioritize which topics to audit in 2021.

The Neighborhood Opportunity Fund collects fees from downtown development projects in return for relief from certain zon...
10/22/2020
APR Draft 2021 Annual Plan Survey

The Neighborhood Opportunity Fund collects fees from downtown development projects in return for relief from certain zoning requirements and awards grants to eligible businesses on the South and West Sides of Chicago. As of 8/19/2020, the Fund has committed $49 million to 157 projects. Does the Fund award these grants in a fair and equitable manner? Tell us whether you're interested in OIG auditing this topic: www.surveymonkey.com/r/PYP7LFF

Take this short survey to help OIG prioritize which topics to audit in 2021.

Has Chicago been effective in disbursing #COVID19 funds to intended individuals and businesses? Does the Department of P...
10/21/2020
APR Draft 2021 Annual Plan Survey

Has Chicago been effective in disbursing #COVID19 funds to intended individuals and businesses? Does the Department of Public Health ensure contact tracing data is collected, stored, and transmitted securely? Tell us which topics OIG should audit in 2021 by taking this quick survey: www.surveymonkey.com/r/GNRSZYY

Take this short survey to help OIG prioritize which topics to audit in 2021.

Have you taken our 2021 Audit Plan survey yet? Take 4 minutes to tell us which City of Chicago programs and departments ...
10/20/2020

Have you taken our 2021 Audit Plan survey yet? Take 4 minutes to tell us which City of Chicago programs and departments we should audit next year: http://surveymonkey.com/r/PYP7LFF.

¿Ya realizó nuestra encuesta del plan de auditoría de la OIG 2021? Tómese 4 minutos para decirnos qué programas y departamentos de la Ciudad de Chicago nosotros debería auditar el próximo año: http://surveymonkey.com/r/PYP7LFF?lang=es.

Our Third Quarter Report summarizes work from every section of our office. This quarter we received 724 complaints, conc...
10/16/2020

Our Third Quarter Report summarizes work from every section of our office. This quarter we received 724 complaints, concluded 411 matters, and published 3 reports. See more at: http://bit.ly/OIG2020Q3

Investigations this quarter included: benefits fraud and forgery, bribery, harassment, theft of City property and City funds, failure to conduct a competent investigation, false statements, threats of violence, and more.

Reports this quarter included: notifications on political fundraising, CDOT's workplace culture, and conflicts of interest for building inspectors; an audit of Streets and Sanitation's weed cutting program; compliance with the City's video release policy; and COPA's use of administrative terminations.

Our latest audit of the Department of Human Resources’ (DHR) management of the City employee performance evaluation proc...
10/15/2020

Our latest audit of the Department of Human Resources’ (DHR) management of the City employee performance evaluation process concluded that DHR does not ensure City departments evaluate all employees and has not clearly defined roles and responsibilities for periodic evaluations.

As a result, +10,000 City employees work in 7 City departments that report they do not conduct any performance evaluations; another 6,000 City employees work in 13 other departments that report they do not regularly conduct performance evaluations of all of their employees.

OIG made several recommendations to help DHR ensure that employee evaluations occur, while still allowing for customization across departments. DHR agreed with our recommendations.

See the full report at: bit.ly/DHRevaluations.

We'll lose $1,400 in federal funding for every uncounted Chicagoan. If you’ve already done your Census, thank you! Pleas...
10/15/2020

We'll lose $1,400 in federal funding for every uncounted Chicagoan. If you’ve already done your Census, thank you! Please tell your family and friends to do the same. Today is the LAST FULL DAY to complete your census: my2020census.gov.

Join the live Facebook discussion today at NOON with OIG and  Chicago Justice Project. Learn more about why COPA is unab...
10/07/2020

Join the live Facebook discussion today at NOON with OIG and Chicago Justice Project. Learn more about why COPA is unable to post Policy-mandated incidents and all related materials within the 60-day timeframe required, and what improvements need to be implemented. It’s time to talk about public safety, compliance, and transparency.

Are there City issues that you feel don’t get enough attention? OIG wants to hear from you. We encourage you to take a q...
10/06/2020
APR Draft 2021 Annual Plan Survey

Are there City issues that you feel don’t get enough attention? OIG wants to hear from you. We encourage you to take a quick survey at: https://www.surveymonkey.com/r/PYP7LFF.

¿Hay cuestiones de la ciudad que cree que no reciben suficiente atención? OIG quiere saber de usted. recomendamos que realice una encuesta corta en: https://www.surveymonkey.com/r/PYP7LFF?lang=es

Take this survey powered by surveymonkey.com. Create your own surveys for free.

Join the live Facebook discussion tomorrow. COPA is unable to post Policy-mandated incidents and all related materials w...
10/06/2020

Join the live Facebook discussion tomorrow.
COPA is unable to post Policy-mandated incidents and all related materials within the 60-day timeframe required. Let’s discuss why.

OIG’s Deputy Inspector General for Public Safety, Deborah Witzburg, and Tracy Siska Chicago Justice Project will be providing honest details to the public. Watch Wednesday., Oct. 7th, at NOON. #publicsafety #transparency

Every voice and opinion are important to OIG. Please take a quick survey related to issues and topics you would like to ...
10/05/2020

Every voice and opinion are important to OIG. Please take a quick survey related to issues and topics you would like to see looked into by our oversight agency. Here is the link: https://www.surveymonkey.com/r/PYP7LFF.

Todas las voces y opiniones son importantes para la OIG. Realice una encuesta corta relacionada con problemas y temas que le gustaría que nuestra agencia de supervisión revise. Aquí está el link: https://www.surveymonkey.com/r/PYP7LFF?lang=es.

Due to a combination of factors, both internal to COPA as well as arising from the interplay of COPA and external agenci...
10/05/2020

Due to a combination of factors, both internal to COPA as well as arising from the interplay of COPA and external agencies–CPD and OEMC, COPA is unable to post Policy-mandated incidents and all related materials within the 60-day timeframe required. The public deserves an honest discussion. Join OIG’s Deputy Inspector General for Public Safety, Deborah Witzburg, as she has a discussion with Tracy Siska, Chicago Justice Project, regarding Compliance with Chicago’s Video Release Policy for Use of Force Incidents. Please watch Wednesday, Oct. 7, at noon. #transparency #publicsafety

See OIG’s initial report here: bit.ly/COPAVideoPolicy

OIG surveys help us to understand what issues are important to you and your community. We conducted an APR Spring Survey...
10/02/2020
APR Draft 2021 Annual Plan Survey

OIG surveys help us to understand what issues are important to you and your community. We conducted an APR Spring Survey to get your input, and now we are trying to prioritize those results. Please take this quick survey: https://www.surveymonkey.com/r/PYP7LFF.

Las encuestas de la OIG nos ayudan a comprender qué temas son importantes para usted y su comunidad. Realizamos una encuesta de primavera de APR para obtener su opinión y ahora estamos tratando de priorizar esos resultados. Responda esta breve encuesta: https://www.surveymonkey.com/r/PYP7LFF?lang=es

Take this survey powered by surveymonkey.com. Create your own surveys for free.

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The mission of the independent and non-partisan City of Chicago Office of Inspector General (OIG) is to promote economy, effectiveness, efficiency, and integrity by identifying corruption, waste, and mismanagement in City government. OIG is a watchdog for the taxpayers of the City and has jurisdiction to conduct investigations and audits into most aspects of City government.

If you see corruption, fraud, or waste of any kind, we need to hear from you. For more information, visit our website at: www.igchicago.org.

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