Citizens Utility Board

Citizens Utility Board Since its inception in 1984, the Citizens Utility Board has been blocking rate hikes and fighting for consumer protections and better service from the state’s investor-owned electric, gas and telephone companies.

Since 1984, CUB has helped save Illinois consumers more than $10 billion by blocking rate hikes, winning refunds, cutting phone bills, and fighting for consumer protections in Springfield. See what great services we offer Land of Lincoln consumers!

Operating as usual

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Em...
05/12/2021
New internet assistance program to discount service by $50 a month - Citizens Utility Board

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Emergency Broadband Benefit Program aims to connect eligible households to healthcare, school and job opportunities otherwise unavailable without internet access.

The Federal Communications Commission is launching a new program to expand access to affordable internet service. The Emergency Broadband Benefit Program aims to connect eligible households to healthcare, school and job opportunities otherwise unavailable without internet access (read CUB’s fact s...

Take note, Illinois! This could be a helpful program for your family or a family you know.
05/12/2021

Take note, Illinois! This could be a helpful program for your family or a family you know.

Today marks the first day to enroll in the Emergency Broadband Benefit Program. You may be eligible for a discount of up to $50 per month on your #broadband service, or up to $75 per month if you live on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider. For more info, visit: fcc.gov/broadbandbenefit #BroadbandForAll

05/11/2021

And just like that it is Friday! Join CUB staff for another edition of Coffee with CUB, where we will be discussing the Emergency Broadband Benefit Program. Bring your questions and comments for live answers!

We have the opportunity to pass the most consumer-friendly energy bill in Illinois history. But we have just 20 days to ...
05/11/2021
Put Consumers and Climate Before Energy Company Profits

We have the opportunity to pass the most consumer-friendly energy bill in Illinois history. But we have just 20 days to do it. Please, send a message in favor of the Clean Energy Jobs Act:

Illinois has the chance to pass historic, consumer-friendly energy legislation before the end of May. Let's get it done!

This is why we say: The Clean Energy Jobs Act (CEJA) can't wait! The Chicago Tribune reports: Burning gas is now more da...
05/10/2021
As deaths from burning coal decline, natural gas now a leading hazard, study shows

This is why we say: The Clean Energy Jobs Act (CEJA) can't wait! The Chicago Tribune reports: Burning gas is now more dangerous than coal. CEJA has a responsible plan for moving away from fossil fuels. It's good for our health and our utility bills. https://bit.ly/3xYf5Y6

In 2017, about half of the deaths from soot exposure can be attributed to the state’s reliance on gas to heat homes and businesses, the study found. Coal is more deadly only when used to generate electricity.

Good read from Sierra Club: How to Achieve Economic Justice in Illinois' Clean Energy Transition
05/10/2021
How to Achieve Economic Justice in Illinois' Clean Energy Transition

Good read from Sierra Club: How to Achieve Economic Justice in Illinois' Clean Energy Transition

In my work as Labor Coordinator in both the Healthy Communities Campaign and Labor program I have developed the term "Racial and Economic Just Transition" to describe the orientation of focusing on repairing the historical injustice against Black communities and communities of color through progress...

Holding utilities accountable means educating consumers about how to cut their utility bills. It's an honor to serve Ill...
05/09/2021

Holding utilities accountable means educating consumers about how to cut their utility bills. It's an honor to serve Illinois consumers. Thank you!

Holding utilities accountable means educating consumers about how to cut their utility bills. It's an honor to serve Illinois consumers. Thank you!

Foluke Akanni from CUB says:  "I believe that CEJA will help create new jobs and help bring renewable energy to environm...
05/09/2021

Foluke Akanni from CUB says: "I believe that CEJA will help create new jobs and help bring renewable energy to environment justice communities that need it.” She thanks State Representative Kelly Cassidy and Senator Mike Simmons for co-sponsoring the Clean Energy Jobs Act!

Foluke Akanni from CUB says: "I believe that CEJA will help create new jobs and help bring renewable energy to environment justice communities that need it.” She thanks State Representative Kelly Cassidy and Senator Mike Simmons for co-sponsoring the Clean Energy Jobs Act!

UPDATE: CUB is fighting two electric rate hikes: ComEd: $51 millionAmeren Illinois: $64 million Urge the Illinois Commer...
05/08/2021

UPDATE: CUB is fighting two electric rate hikes:
ComEd: $51 million
Ameren Illinois: $64 million
Urge the Illinois Commerce Commission to say NO to these hikes: https://bit.ly/2R2LjAR

UPDATE: CUB is fighting two electric rate hikes:
ComEd: $51 million
Ameren Illinois: $64 million
Urge the Illinois Commerce Commission to say NO to these hikes: https://bit.ly/2R2LjAR

A faucet aerator is a small device you can install at the end of your bathroom and kitchen sink faucets. Installing effi...
05/08/2021
How to Install a Faucet Aerator

A faucet aerator is a small device you can install at the end of your bathroom and kitchen sink faucets. Installing efficient aerators can save the average family hundreds of gallons of water per year. Learn how to install one today:

A faucet aerator is a small device you can install at the end of your bathroom and kitchen sink faucets. These devices introduce oxygen to the water flow to ...

Good news for a Friday: A new solar farm is helping to power the Fox Metro Water Reclamation District. It's expected to ...
05/07/2021

Good news for a Friday: A new solar farm is helping to power the Fox Metro Water Reclamation District. It's expected to generate over 3.9 million kilowatt (kWh) per year, and save ratepayers about $160,000 per year. This was made possible by the Future Energy Jobs Act. We're hoping to pass even better legislation this year, the Clean Energy Jobs Act. Here's to clean AND affordable energy. https://prn.to/2Q2vHwO

Good news for a Friday: A new solar farm is helping to power the Fox Metro Water Reclamation District. It's expected to generate over 3.9 million kilowatt (kWh) per year, and save ratepayers about $160,000 per year. This was made possible by the Future Energy Jobs Act. We're hoping to pass even better legislation this year, the Clean Energy Jobs Act. Here's to clean AND affordable energy. https://prn.to/2Q2vHwO

05/07/2021
Coffee with CUB

Another Friday means another edition of Coffee with CUB! Join CUB staff for a conversation about the latest in clean energy and utility policy in the State of Illinois, and bring your questions and comments for live answers. This week, we'll be discussing a new study that looked at the health impacts of burning fossil fuels.

05/06/2021
Order CUB's Guide to Home Savings

The last thing you should be worrying about right now is high utility bills. Get a free copy of CUB’s Guide to Home Savings to help you cut your home costs and financial stress. Get the guide here:

CUB's free guide is being emailed to you. Help us maintain our publications library and fight rate hikes with a generous, tax-deductible contribution.*

Most major Illinois gas utilities are again increasing their prices, the lingering effects of extreme cold that hit the ...
05/05/2021
Natural gas prices continue their rise into May - Citizens Utility Board

Most major Illinois gas utilities are again increasing their prices, the lingering effects of extreme cold that hit the nation for a brief period over the winter and caused prices in Illinois to skyrocket. Read CUB's monthly gas report here:

Most major Illinois gas utilities are again increasing their prices, the lingering effects of extreme cold that hit the nation for a brief period over the winter and caused prices in Illinois to skyrocket. A few utilities lowered prices, but most natural gas customers will see their rates go up. And...

Illinois lawmakers recently met about natural gas prices that have been skyrocketing,  a lingering effect of the Februar...
05/05/2021
Lawmakers look for ways to prevent future natural gas price surges after winter spike

Illinois lawmakers recently met about natural gas prices that have been skyrocketing, a lingering effect of the February cold snap that crippled the nation's gas system for a few days. CUB says one solution is better energy efficiency programs in the state: "There is certainly a lot more that can be done to protect consumers by investing in energy efficiency."

(The Center Square) – Illinois lawmakers want to prevent future natural gas price spikes similar what occurred during a cold snap in February.

While we work to pass the Clean Energy Jobs Act in Springfield, CUB's legal team is also challenging $115 million in new...
05/04/2021
Fight formula rate hikes

While we work to pass the Clean Energy Jobs Act in Springfield, CUB's legal team is also challenging $115 million in new formula rate-hike requests from ComEd and Ameren. Urge state regulators to reject them: https://bit.ly/3nQG5UW (Let's replace formula rates with affordability & accountability!)

Ameren and ComEd have proposed big formula rate hikes before the Illinois Commerce Commission. Urge state regulators to fight them.

05/03/2021
f71f7a8d2c4bb5a03f44aac7958

Residential consumers have now lost more than $1 billion to alternative electric suppliers since 2015. In this episode of Power Source, CUB's Matt Harvey joins host Hannah Finnerty for a discussion of alternative suppliers. Listen here: https://bit.ly/3nGHf58

Imagine opening up your electric or gas bill and seeing a mysterious new charge that increased your bill by hundreds, ev...
05/02/2021

Imagine opening up your electric or gas bill and seeing a mysterious new charge that increased your bill by hundreds, even thousands of dollars. It’s happening to customers of Realgy, an alternative energy supplier in Illinois. State regulators are so concerned they’re investigating, and CUB’s on the case too. Read our WatchBlog: https://bit.ly/3nEoWOb

Imagine opening up your electric or gas bill and seeing a mysterious new charge that increased your bill by hundreds, even thousands of dollars. It’s happening to customers of Realgy, an alternative energy supplier in Illinois. State regulators are so concerned they’re investigating, and CUB’s on the case too. Read our WatchBlog: https://bit.ly/3nEoWOb

Latest The Chicago Sun-Times says it's time to seize the moment in passing consumer-friendly energy legislation: "Illino...
05/01/2021
Pritzker’s energy bill is a good start, but it needs to do more | Editorial

Latest The Chicago Sun-Times says it's time to seize the moment in passing consumer-friendly energy legislation: "Illinois has an opportunity to take a big step toward cleaning up its energy sector at a cost consumers can afford."

Illinois also still needs Exelon’s nuclear plants, which provide zero-carbon power, while renewable energy is ramping up.

The clean, affordable energy future is just around the corner. Share and like this Chicago Tribune headline: "Rivian pla...
04/30/2021
Rivian plant gearing up for June launch, the return of automaking to Normal and the dawn of the electric vehicle age

The clean, affordable energy future is just around the corner. Share and like this Chicago Tribune headline: "Rivian plant gearing up for June launch, the return of automaking to Normal and the dawn of the electric vehicle age" https://bit.ly/3gPHmKb

Rivian, the startup electric vehicle maker whose inaugural truck, SUV and Amazon delivery van have captured the auto world’s attention, is launching production in June and plans to employ 2,500 at its plant in downstate Normal by the end of the year.

Cool news about a win-win! Kendall County's new solar farm, made possible by the Future Energy Jobs Act, will generate m...
04/30/2021

Cool news about a win-win! Kendall County's new solar farm, made possible by the Future Energy Jobs Act, will generate more than 3 million kilowatt hours (kWh) of clean energy a year for county facilities. Oh yeah, and it will save taxpayers over $4 million dollars. https://prn.to/2PCHbXv

Cool news about a win-win! Kendall County's new solar farm, made possible by the Future Energy Jobs Act, will generate more than 3 million kilowatt hours (kWh) of clean energy a year for county facilities. Oh yeah, and it will save taxpayers over $4 million dollars. https://prn.to/2PCHbXv

04/30/2021
Coffee with CUB

Are you curious about the variety of actors at play in energy and utility policy? Passionate about sustainability and clean energy? Join CUB staff for another edition of Coffee with CUB! This week, we will be discussing Leah Stokes' book, Short Circuiting Policy.

90% of Illinois coal-fired power plants had unsafe levels of toxic pollutants in their groundwater, according to a 2018 ...
04/30/2021
Illinois Adopts Rules On How Power Plants Close Coal Ash Ponds, Requires Public Input

90% of Illinois coal-fired power plants had unsafe levels of toxic pollutants in their groundwater, according to a 2018 report from Sierra Club. “These ponds have to close, they’re not safe,” said Andrew Rehn, a civil engineer at Prairie Rivers Network https://bit.ly/3eqMdyQ

The Illinois Pollution Control Board adopted rules governing how power plants close coal ash ponds that contain toxic waste on Thursday. The new rules require power plant operators to consider a range of options and allow public comments.

The pandemic has been a big stress to all utility customers, including water customers. “Many people are probably not aw...
04/29/2021
Water Access: As moratoria on shutoffs end, old problems return to the forefront - Great Lakes Now

The pandemic has been a big stress to all utility customers, including water customers. “Many people are probably not aware their neighbors in communities across the region are living without water,” said Elevate's Anne Evans. “It seems like, ‘How could that be when we live in such a water-rich region?’ There’s a need for raising awareness about water affordability more broadly and coming up with solutions.”

As moratoria expire across the Great Lakes region, advocates say ongoing affordability and debt relief are key.

An economist dove into Illinois shut-off stats to see how lower-income households were weathering the pandemic. He was s...
04/28/2021

An economist dove into Illinois shut-off stats to see how lower-income households were weathering the pandemic. He was stunned at what he found: Close to 1 percent of all residences in Illinois had their power cut off for nonpayment in October 2020. Customers in majority Black and Hispanic Zip codes were about 4X more likely to be disconnected for nonpayment. This suggests "that our social safety net is in grave need of repair.” https://bit.ly/2PASWxM

An economist dove into Illinois shut-off stats to see how lower-income households were weathering the pandemic. He was stunned at what he found: Close to 1 percent of all residences in Illinois had their power cut off for nonpayment in October 2020. Customers in majority Black and Hispanic Zip codes were about 4X more likely to be disconnected for nonpayment. This suggests "that our social safety net is in grave need of repair.” https://bit.ly/2PASWxM

For a couple of years now, we’ve been fighting the fossil fuel companies and utility lobbyists to pass the Clean Energy ...
04/27/2021

For a couple of years now, we’ve been fighting the fossil fuel companies and utility lobbyists to pass the Clean Energy Jobs Act (CEJA), historic state legislation that would crack down on corruption, end unfair formula rate hikes, expand energy efficiency and help Illinois fight climate change. We must pass strong energy legislation before the end of the legislative session in May. Please, send a message to our leaders in Springfield! https://bit.ly/3xsZLCA

“CEJA is a bill for Illinoisans historically and systematically shut out and forgotten. CEJA is unapologetically a bill ...
04/26/2021
Illinois consumers rally to pass CEJA: "A bill for Illinoisans historically and systematically shut out and forgotten" - Citizens Utility Board

“CEJA is a bill for Illinoisans historically and systematically shut out and forgotten. CEJA is unapologetically a bill for workers and contractors who identify as Black, Indigenous and people of color,” said Hilary Scott-Ogunrinde, a rally speaker from Macedonia Development in East Saint Louis. “CEJA is a bill for urban Illinois, for rural Illinois. It’s a bill for blue collar and white collar workers.”

Consumers from across the state gathered on Zoom and Facebook today for a virtual environmental justice lobby day in support of the Clean Energy Jobs Act (CEJA), comprehensive energy legislation currently before the Illinois General Assembly. The second virtual lobby day, today’s event saw Illinoi...

04/26/2021
Virtual EJ Lobby Day Rally

Tune in to the IL CleanJobs virtual rally for environmental justice! Let's #passCEJA and secure clean, affordable energy for everyone in Illinois.

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309 W Washington St Ste 800
Chicago, IL
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CUB encourages open discussion of utility issues on our page. By participating, you are agreeing to our commenting policy, outlined below. We reserve the right to delete posts on our page containing any of the following elements: profanity, false information, spam/advertising, solicitation, off-topic/irrelevant information, personal attacks, or promotion of illegal or questionable activities. If you repeatedly violate this policy, you will be removed from our page. We appreciate your cooperation and support, and look forward to connecting with you! If you have a question regarding this page or anything on it, please email us at [email protected] Thank you!

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Tuesday 09:00 - 16:00
Wednesday 09:00 - 16:00
Thursday 09:00 - 16:00
Friday 09:00 - 16:00

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Since 1984, CUB has helped save Illinois consumers more than $20 billion by blocking rate hikes, winning refunds, cutting phone bills, and fighting for consumer protections in Springfield.

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Comments

I wholly support the Citizens Utility Board. This may seem trivial, but I recently contacted them about AT&T raising the 9-1-1 fee from $1.50 to $7.50. I don't have a problem supporting 9-1-1, but a $6.00 increase seemed excessive. Had a message from AT&T Executive Appeals. Ooops, it was an error and they are crediting my account $6.00 and reducing the fee back to $1.50. Check your bills! How many other people will just pay this without looking. We are a small business and every little bit matters. Thanks CUB!
Utilities in SW IL (Ameren IL) are skyrocketing. The excuse is that lower demand = higher rates. What are the options? They get you coming or going.
Regarding this document: https://citizensutilityboard.org/wp-content/uploads/2017/03/ARES_AvoidingElectricRipoffs_Ameren.pdf. If CUB promotes clean energy, why do you state the following: "Green plans shouldn’t distract from the best ways to help the environment and cut your electric bill: practicing energy efficiency or signing up for special plans that allow you to move your electricity demand to off-peak hours". First of all, it's misleading: RECs are certainly a better way to help the environment than any special plans to move the electricity demand, if that demand is based on payments to fossil/nuclear energy suppliers. If everyone was on REC-based plans, the investment in renewables would very shortly wean us off fossil fuels and nuclear. Secondly, the language used in the above document sounds contrary to CUBs professed commitment to "promote clean energy".
I and a friend of mine, Simona Katsman, have decided to found a student chapter of Chicago Area Peace Action (CAPA), a peace and social justice activist organization! Our CAPA chapter is dedicated to environmental, socioeconomic, and racial justice, as well as foreign policy reform. Specifically, we are pushing for a Green New Deal and the Clean Energy Jobs Act in Illinois. We are passionate about promoting the widespread use of urban agriculture to combat food scarcity in our communities, as well as supporting local businesses, especially in poor communities and communities of color. Our group is also committed to fighting against militarization (of the police and armed forces), environmental racism, and disparities in health care access across our communities. In short, our group is dedicated to pushing for a culture of peace. Our first campaign is for the Clean Energy Jobs Act (CEJA), which will help in transitioning Illinois' economy to clean energy jobs and driving job growth, specifically in communities of color and poor communities! Please sign this petition we just created in support of CEJA; it will just take a minute and will have a huge impact! For more info about our group or CAPA, please contact me at [email protected]. Thanks! PETITION:
Does the use of Optiwatt really save electricity usage and cost. It's advertised as saving up to 90%.
We do not have Com-Ed and have never had them so please stop sending me emails at : [email protected], about the crooks that run that utility. Thank you
How is it that Comcast can make their customers commit to a 2 year contract, and then raise their "rental and taxes". When will Downers Grove get more choices for internet and cable?
When will you have a free clinic on utility bills in the Worth area?
How do you fight AT&T? That company is the most despicable I have ever dealt with. My 89 year old mother in law has been without a phone since Sunday, and now they're saying it wont be fixed until tomorrow. She lives alone. She needs her phone. She pays her bills. AT&T just doesn't care.
Oh, it's on now! Dirty Power vs. Clean Energy in an epic battle of the bands. It's like an energy sector Eurovision. #CEJA
We have had the Consumer Choice At&t home phone package for years and it was $19 and then they passed that stupid bill and afterward it was $23 for a while and now it's going up another $3 in Sept. they say. Is this the road to making everyone give up their land lines? Any hope to prevent that?
Can you tell me by what authority Eligo IL LLC is obtaining Com Ed account numbers and hijacking accounts in Mount Morris?