06/02/2026
Most people see the emergency lights when help arrives. What they do not always see is the dispatcher already working behind the scenes to make that response happen.
Recently, a resident contacted us after a medical emergency involving his wife and shared appreciation for everyone involved. He praised the 9-1-1 call taker for staying calm, gathering critical information, helping him assess his wife’s breathing, and remaining on the line until responders arrived. He described the actions taken as showing “professionalism, compassion, and commitment.”
For us, messages like that are especially meaningful because dispatchers play such a critical role in every emergency response. While officers, firefighters, and EMS personnel are making their way to the scene, dispatchers are coordinating the response, relaying information, directing responders, and helping callers through some of the most stressful moments of their lives.
Dispatcher Supervisor April Lingo and Dispatcher Tyler Murphy helped coordinate this call and ensure responders got where they needed to be quickly. Officer Calhoun and Sgt. Searcy also responded alongside the amazing crews from the Copperas Cove Fire Department.
The resident summed it up best by saying, “This event displayed the best-of-the-best with everybody involved.”
We appreciate everyone involved and the work they do for this community every single day. 💙
