10/09/2026
📢 Lake County 911 Is Evolving to Better Serve You! 📞
Have you called our non-emergency line recently (219-660-0000)? You may have encountered our new virtual assistant, Ava, powered by Aurelian.
As the 911 industry continues to evolve, we are embracing new tools and technology to help us better serve our community. Ava is designed to assist with our non-emergency calls ONLY, helping our call takers remain available for emergencies when every second counts and lives may be at stake. ❤️🩹
When you call our non-emergency line, please be patient with Ava and answer her questions as clearly as possible. Your information is being reviewed by a Lake County 911 telecommunicator and supervisor as you respond, helping ensure your call receives the attention it needs.
🚨 REMEMBER: If you have an immediate emergency, ALWAYS CALL 911. 🚨
Ava is another tool in our toolbox, allowing us to make the most of our resources while keeping our focus where it matters most: protecting the people we serve.
At Lake County 911, we are committed to embracing innovation, improving service, and ensuring our community has every tool available to help keep you safe.
New technology. Same commitment. Your safety always comes first. 💙💛