Decatur Utilities, Decatur Alabama

Decatur Utilities, Decatur Alabama Decatur Utilities provides safe, reliable electricity, natural gas, water, and wastewater treatment

Decatur Utilities provides electricity, natural gas, water and wastewater services in the greater Decatur, Alabama area to over 30,000 customers. We are proud to provide our valued customers quality services at competitive rates. Our utility rates are based on the cost of the utility service, and we are dedicated to providing the lowest rates in the Tennessee Valley. We are here to serve you – our customer, community, neighbor, and friend.

Power has been restored to all but 25 customers.
06/17/2026

Power has been restored to all but 25 customers.

Crews are currently responding to multiple outages affecting approximately 940 customers, primarily in the northwest por...
06/16/2026

Crews are currently responding to multiple outages affecting approximately 940 customers, primarily in the northwest portion of Decatur. More information to come as it becomes available.

Crews are currently responding to multiple outages affecting approximately 940 customers, primarily in the northwest por...
06/16/2026

Crews are currently responding to multiple outages affecting approximately 940 customers, primarily in the northwest portion of Decatur. More information to come as it becomes available.

You can always find our current list of career openings at jobs.decaturutilities.com!
06/16/2026

You can always find our current list of career openings at jobs.decaturutilities.com!

If you recently received a solicitation in the mail regarding "water or sewer line insurance", do your due diligence! Th...
06/16/2026

If you recently received a solicitation in the mail regarding "water or sewer line insurance", do your due diligence! These companies are in no way associated with DU. Maintenance and repair of services lines beginning at your meter or sewer main tie-in are the responsibility of the homeowner. These insurance companies claim to offer protection against breaks, leaks, etc. Is it worth it? Possibly - in the event of dig-ins or root infiltration. However, as with ANY other type of insurance, we recommend you check into the company's history and legitimacy before taking out a policy. And remember, call 811 at least 48 hours before digging to have the location of underground utility lines marked so you can dig more safely. It's a free call!

With the EnergyRight Smart Thermostat Program, DU customers can receive $65 for signing up and an additional $65 annual ...
06/15/2026

With the EnergyRight Smart Thermostat Program, DU customers can receive $65 for signing up and an additional $65 annual rebate for participating in the program, which allows TVA to adjust your thermostat setting by up to four degrees for four hours during periods of peak demand. Even if you heat with another energy source but cool with electricity, you are still eligible for a $20 annual rebate. Don't have a smart thermostat? You can purchase one and receive a $100 rebate to offset the cost. You can opt out of peak demand events but you must maintain 65% participation to receive your annual participation rebate. More information at https://www.decaturutilities.com/tva-energy-right-smart-thermostat

If the phone rings and someone saying they are from Decatur Utilities threatens disconnection if you don't make immediat...
06/15/2026

If the phone rings and someone saying they are from Decatur Utilities threatens disconnection if you don't make immediate payment by debit, credit or prepaid card - JUST HANG UP! Even if DU and our number appears in your Caller ID, it is a SCAM. That is not how DU operates. Always hang up and call Customer Service at 256-552-1400 Opt 4 to speak to a legitimate CSR and verify your account status. Don't fall for SCAMS! And remember, SCAMS take many different forms. Crooks are working overtime to try and separate you from your hard-earned money!

DU's Budget Billing program helps you avoid those spikes by taking the past 12 months' billing data and leveling out you...
06/12/2026

DU's Budget Billing program helps you avoid those spikes by taking the past 12 months' billing data and leveling out your monthly payment. We analyze and make adjustments in May and November to keep you on track. You must have been on the DU system for 12 months and have bank draft setup. Visit www.decaturutilities.com/billing-payment for more information and to download the application form.

Crews from Decatur Utilities will be performing natural gas construction work along S Chapel Hill Rd SW near the Old Vin...
06/12/2026

Crews from Decatur Utilities will be performing natural gas construction work along S Chapel Hill Rd SW near the Old Vineyard Rd SW intersection, on June 15th, 2026 from 8 a.m. - 4 p.m. During this time, southbound traffic on S. Chapel Hill Rd SW will be closed for a short section between W Chapel Hill Rd SW and Apsley Way SW, with traffic being merged into the northbound lane via flaggers.

Utility workers will be on-site at 7:30 a.m. Monday morning to set up the necessary traffic control devices to notify motorists of the upcoming work zone. DU asks that motorists be aware of all traffic control devices, construction personnel, and equipment in the work zone and to approach the area with extreme caution and at a reduced speed.

Address

1002 Central Pkwy SW
Decatur, AL
35601

Opening Hours

Monday 9am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+12565521400

Website

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