03/03/2026
Are you or someone you know in need of assistance? Please see the guide below. Feel free to share with someone who could use it.
ATLANTA UTILITIES & EMERGENCY ASSISTANCE GUIDE
Heating • Water • Power • Rent • Internet • Phone • Furniture • Medical Hardship • Emergency Shelter
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🚨 STEP 1 — IMMEDIATE CRISIS HELP
(Shutoff notices, eviction risk, no heat, no water, no power)
These organizations specialize in emergency prevention of utility shutoff, eviction, and homelessness.
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🛟 SALVATION ARMY — PROJECT SHARE
Prevents utility shut-off & eviction
✔ Emergency family financial assistance
✔ Utility bill payment help
✔ Rent & housing crisis support
Location:
1000 Center Pl. NW, Norcross, GA 30093
📞 1-800-257-4273
🌐 https://southernusa.salvationarmy.org/georgia/project-share
Eligibility:
Household income limits
Proof of crisis (disconnect notice, eviction notice, etc.)
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🏠 POSITIVE IMPACT RESIDENTIAL SERVICES
Rent, utilities, and move-in assistance
✔ Rental assistance
✔ Utility assistance
✔ Housing stabilization
523 Church St., Decatur, GA
📞 (404) 589-9040
🌐 https://www.positiveimpacthealthcenters.org/housing
Eligibility:
Low-income households
Proof of financial hardship
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🔥 HEATING ENERGY ASSISTANCE TEAM (HEAT)
Energy assistance & bill pay
✔ Heating assistance
✔ Energy bill payment help
P.O. Box 849, Smyrna, GA 30081
🌐 https://www.heatga.org
Eligibility:
Income-based
Priority for seniors, disabled, families with children
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Energy assistance & bill pay
✔ Heating/Cooling assistance
✔ Energy bill payment help
✔ Rent/Mortgage assistance
✔ Diaper program
LIHEAP (Low Income Home Energy Assistance Program) Partnership for Community Action
Multiple locations throughout DeKalb, Rockdale, Newton, Gwinnett, Henry Counties
🌐 https://www.pcaction.org
Eligibility:
Income-based
Priority for seniors, disabled
💧 STEP 2 — WATER & POWER RELIEF
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🚰 DEKALB WATER RATE ASSISTANCE
Urban League of Greater Atlanta
✔ Water bill assistance
774 Jordan Ln., Decatur, GA 30033
📞 404-371-6261
🌐 https://www.dekalbwaterassist.org
Eligibility:
DeKalb County resident
Income-based qualification
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⚡ GEORGIA POWER ENERGY ASSISTANCE
Free home energy improvements
✔ Attic insulation
✔ Smart thermostats
✔ Energy efficiency upgrades
(Georgia Power customers only)
241 Ralph McGill Blvd NE, Atlanta
🌐 https://www.georgiapower.com/residential/assistance.html
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🏛 GEORGIA PUBLIC SERVICE COMMISSION
Utility advocacy & protections
✔ Utility consumer protection
✔ Utility hardship programs
✔ Complaint resolution
📞 404-656-6696
🌐 https://psc.ga.gov/about-the-psc/consumer-corner/consumer-advisories/utility-assistance-programs/
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🌐 STEP 3 — INTERNET & PHONE ACCESS
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📡 AT&T LOW-COST INTERNET
🌐 https://www.att.com/internet/access/
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📡 XFINITY INTERNET ESSENTIALS
🌐 https://www.xfinity.com/learn/internet-service/internet-essentials
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📱 ASSURANCE WIRELESS (FREE PHONE SERVICE)
✔ Free phone
✔ Free monthly data
✔ Free talk & text
📞 888-321-5880
🌐 https://www.assurancewireless.com
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📞 LIFELINE TELEPHONE ASSISTANCE
244 Washington St. SW, Atlanta
📞 (404) 656-4501
🌐 https://psc.ga.gov/consumer-corner/telephone/lifeline-assistance-program/
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💡 STEP 4 — LIGHTING ASSISTANCE
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LIGHTS BACK ON, INC.
✔ Emergency lighting
✔ Disaster recovery lighting
✔ Low-income electricity solutions
Norcross, GA
📞 470-867-9054
🌐 https://www.lightsbackon.org
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🛋 STEP 5 — FURNITURE ASSISTANCE
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FURNITURE BANK OF METRO ATLANTA
✔ Beds
✔ Sofas
✔ Tables
✔ Dressers
✔ Household furnishings
908 Murphy Ave SW, Atlanta
📞 404-355-8530
🌐 https://furniturebankatlanta.org
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🎀 STEP 6 — MEDICAL HARDSHIP (CANCER)
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PINK FUND
90-Day Breast Cancer Financial Grants
✔ Housing
✔ Utilities
✔ Transportation
✔ Insurance
🌐 https://pinkfund.org
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✅ HOW TO APPLY FAST (BEST STRATEGY)
1. Call first — ask about same-day appointments
2. Gather documents:
Photo ID
Lease or utility bill
Disconnect or eviction notice
Proof of income
3. Ask about:
Emergency grants
One-time hardship funds
Crisis prevention programs
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🧭 PRIORITY ORDER (If someone is in trouble TODAY)
1️⃣ Salvation Army Project Share
2️⃣ Positive Impact Residential
3️⃣ HEAT (energy assistance)
4️⃣ DeKalb Water Assistance
5️⃣ Georgia Power Assistance
6️⃣ ACP Internet Program
7️⃣ Assurance Wireless
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🏠 Metro Atlanta Emergency Utilities & Housing Assistance Guide
For those Facing Utility Shutoff, Rent Crisis, or Housing Instability
If you or someone you know is struggling with rent, utilities, water, internet, or basic household needs, these organizations provide real emergency help.
🚨 IMMEDIATE EMERGENCY HELP
(Utility shutoff, eviction risk, no heat, no water, no power)
Salvation Army – Project Share
Utility & Rent Emergency Assistance
📞 1-800-257-4273
https://southernusa.salvationarmy.org/georgia/project-share
Positive Impact Residential Services
Rent & Utilities Help
📞 (404) 589-9040
https://www.positiveimpacthealthcenters.org/housing
Heating Energy Assistance Team (HEAT)
Energy Bill Help
https://www.heatga.org
DeKalb Water Rate Assistance (Urban League)
📞 404-371-6261
https://www.dekalbwaterassist.org
Georgia Power Energy Assistance
Free Home Energy Improvements
https://www.georgiapower.com/residential/assistance.html
🌐 Internet, Phone, Furniture & Medical Assistance
AT&T Access Internet
Low-Cost Broadband
https://www.att.com/internet/access/
Xfinity Internet Essentials
Low-Cost Home Internet
https://www.xfinity.com/learn/internet-service/internet-essentials
Assurance Wireless
Free Phone Service
📞 888-321-5880
https://www.assurancewireless.com
Furniture Bank of Metro Atlanta
Furniture for Families
📞 404-355-8530
https://furniturebankatlanta.org
Pink Fund
Breast Cancer Financial Assistance
https://pinkfund.org
Lights Back On, Inc.
Emergency Lighting Assistance
📞 470-867-9054
https://www.lightsbackon.org
✅ Helpful Tip
Call first and ask about emergency appointments.
Bring ID, utility bill, lease, and any shutoff or eviction notice.
