Durham Saves Water

Durham Saves Water Help Wayne Drop and everyone in the City of Durham encourage our residents, students, businesses, and supporters to USE WATER WISELY. Every ounce counts!

Water and wastewater services are a critical function of a healthy community. The Department of Water Management has more than 300 dedicated employees that provide an adequate supply of safe drinking water to customers and visitors of Durham. We are also responsible for protecting the environment by making sure that wastewater treated at the water reclamation facilities meets all discharge/permit

limits. The department has a wide variety of support divisions and programs to maintain the existing infrastructure that provides these integral services and strive to be a responsible steward of the City’s Physical Assets. Treatment facilities are staffed 24 hours a day, 7 days a week, 365 days a year. Emergency response teams for water main breaks, sewer spills and other emergency maintenance are always available as well. Maintaining the financial integrity of the water and sewer systems is also a priority and key function of the department. Customer Billing Services strives to accurately bill all customers for their water and sewer services. Rates are evaluated annually to ensure that the department is providing cost-effective services while ensuring that necessary capital projects are funded appropriately. Please note, this Facebook account is not monitored 24/7. Report water service-related emergencies to 919-560-1200 (after hours: 919-560-4344).

Durham Water Management will be upgrading its utility billing systems from August 27-31 to improve our reliability, effi...
08/23/2026

Durham Water Management will be upgrading its utility billing systems from August 27-31 to improve our reliability, efficiency, and your overall customer experience.

As part of the transition:

Water and sewer service will continue uninterrupted.

From August 27-31, there will be a pause in our ability to accept in-person and pay-by-phone payments.

Online payments through the InfoSend portal will be accepted, but they will not post until September 1.

AutoPay payments will continue as scheduled.

Mail-in payments will continue as received.

Your utility account number will change. You will receive a letter within the next week that includes your new account number.

If you are enrolled in InfoSend, your new account number will be updated and visible in the InfoSend portal on September 1.

Some customers may see a slight change in their billing schedule this fall. Water Management is still finalizing details for billing schedule changes. Most changes will be minimal—typically 2-4 days. Please review your September bills for any changes to your billing schedule.

Please note: September bills for a small group of districts were uploaded earlier than planned. This caused AutoPay to temporarily stop processing August payments for those affected customers and led to some receiving “Pay Immediately” notifications despite having current accounts.

We sincerely apologize for the confusion and inconvenience this caused. Our team is actively resolving the issue, and no action is required from customers who were impacted. AutoPay will resume normal processing in September and will draft payments for both August and September bills at that time. Impacted customers may still log in to InfoSend to pay their August bill manually if they choose. No late fees will be assessed for affected customers.

You will also see a change to your water bill’s appearance in the near future. Stay tuned for updates on your water bill's appearance.

Learn more at www.DurhamNC/gov/5577

If you have questions about your water bill or the change to our utility billing system, please contact Durham One Call at 919-560-1200.

Emergency work for a water main break is ongoing at the 2400 block of N. Roxboro Street. Crews are onsite and repairing ...
08/19/2026

Emergency work for a water main break is ongoing at the 2400 block of N. Roxboro Street. Crews are onsite and repairing this section of pipe. Traffic is detoured in both directions using Club/Duke/Murray.

We’re aware that a limited number of customers experienced confusion with recent water bills, and we sincerely apologize...
08/18/2026

We’re aware that a limited number of customers experienced confusion with recent water bills, and we sincerely apologize. As part of our upcoming billing system upgrade, September bills for a small group of districts were uploaded early. This temporarily blocked AutoPay from processing August payments and caused some incorrect “Pay Immediately” notices.

If you were affected, no action is needed. AutoPay will resume normal processing in September and will draft both August and September bills. You can still pay August manually through InfoSend if you prefer, and no late fees will be charged.

Thank you for your patience as we resolve this. For questions, please call 919‑560‑1200.

07/12/2026

Rain barrels are a great way to conserve City water! Thank you to our customers!

City Hall closed until 11 a.m. Water Management's Mist Lake facility is open for utility payments. 1600 Mist Lake DriveD...
07/08/2026

City Hall closed until 11 a.m.
Water Management's Mist Lake facility is open for utility payments.
1600 Mist Lake Drive
Durham, NC 27704

9:30 a.m. UPDATE: City Hall now has power and our staff are working to bring all systems online. The building should open to the public and staff at 11 a.m.

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Due to a power outage, Durham City Hall is delayed opening until 11 a.m. on Wednesday, July 8.

City staff are working with Duke Energy to fully restore power to City Hall.

We will provide updates as they are available if today's opening is delayed further.

Durham One Call is still available to provide assistance online at https://www.durhamnc.gov/1439/Durham-One-Call.

07/04/2026

During this drought, we are thankful for our Distribution System Maintenance crews’ dedication. It’s July 4th and they’re responding to service issues and taking care of business. Thank you to our crews who get it done in all conditions! Happy Independence Day!

The City of Durham's Department of Water Management continued delivering clean and safe drinking water in 2025. Read all...
06/30/2026

The City of Durham's Department of Water Management continued delivering clean and safe drinking water in 2025. Read all about it in the City of Durham's 2025 Water Quality Report. We remained in 100% compliance with all federal drinking water quality standards in 2025.

Thank you to our Water Supply & Treatment staff at the Brown and Williams water treatment plants for their work to make this happen. Appreciate y'all!

Read the full report here:

2025 City of Durham Water Quality Report: 100% Compliance with all Drinking Water Quality Standards Versión en español a continuación DURHAM, N.C. — The City of Durham's Department of Water

06/29/2026
06/13/2026

Durham Central Park is the only place to Bee right now…because it’s bee day! Stop by and visit our booth after you check out all the great vendors at the Farmer’s Market.

Address

1600 Mist Lake Drive
Durham, NC
27704

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+19195601200

Website

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