10/20/2026
Talbot County Department of Emergency Services proudly recognizes the following individuals who recently received recognition from Mid-Eastern APCO, Maryland Emergency Number Association and the Maryland 9-1-1 Board, and peers from TCDES 9-1-1 Communications:
Congratulations to Heather Jones, 2026 Mid- Eastern APCO Frontline Supervisor of the Year.
Heather is recognized for her leadership, teamwork, and dedication to both her shift and the department. She remains calm during high-pressure situations, makes sound decisions, and is always willing to assist her team. Heather leads by example and places a strong emphasis on communication, mentoring, and helping employees grow. Her ability to manage competing priorities while continuing to support those around her demonstrates the qualities we expect from a frontline supervisor.
Congratulations to Charles “Ricky” Smith, 9-1-1 Specialist of the Year.
Ricky is recognized for his professionalism, dependability, and willingness to help others. He is someone his coworkers can count on during busy and challenging situations and is always willing to step in wherever needed. Ricky regularly shares his knowledge, assists with training newer employees, and continues to expand his skills in all areas of 911 communications. His calm demeanor, strong work ethic, and commitment to the team make him very deserving of this recognition.
Congratulations to Tyler Jones, TCDES Rookie of the Year
Tyler has made an outstanding transition into the 911 Center and quickly established himself as a dependable member of the team. His previous EMS experience has been a valuable asset, and he continues to grow in all areas of emergency communications. Tyler maintains a positive attitude, demonstrates strong situational awareness, assists coworkers and newer employees, and has stepped up numerous times to cover additional shifts when staffing was needed. His initiative and willingness to learn has made a positive impact on the division.
Please join me in congratulating Ricky, Tyler, and Heather on these well-deserved awards. Being recognized by your peers is a tremendous honor and speaks highly of the respect each of you has earned within our division.