El Paso Electric

El Paso Electric El Paso Electric is a regional electric utility providing service to approximately 400,000 customers in west Texas and southern New Mexico. El Paso Electric’s Social Media Rules El Paso Electric (EPE) is excited to connect and engage with our customers and members of the public and share information about EPE in a different format that may be useful or interesting.

This site is not intended to serve as a forum for specific customer service issues, to report outages and/or any other emergencies. EPE maintains the right to delete posts or comments that contain vulgar or abusive language; pornography; personal attacks of any kind; offensive terms that target specific ethnic or racial groups or incite violence. We will delete comments that are spam, are clearly “off topic” or that promote services or products. Comments that make unsupported accusations will be taken out of the discussion. This site is monitored Monday – Friday from 8 a.m. to 5 p.m. Customer Care: Texas (915) 543-5970 or New Mexico (575) 526-5555 or to Report Outages: Texas (915) 877-3400 or New Mexico (575) 523-7591 Disclaimer: The official Website of El Paso Electric (EPE) is www.epelectric.com. EPE is using social media as a means to connect and engage with our customers and members of the public and share information about EPE in a different format that may be useful or interesting. These sites are not intended to serve as forums for specific customer service issues or to report outages or any other emergencies. Please contact El Paso Electric for the following: • El Paso Electric Main Offices - Toll free: 1-800-592-1634 or (915) 543-5711 • Customer Service Information - Texas (915) 543-5970 or New Mexico (575) 526-5555 • To report power outages, as well as trouble or emergencies related to electric services, customers can call: Texas (915) 877-3400 or New Mexico (575) 523-7591 • For any other emergency, please dial 9-1-1 We expect that participants will treat each other with respect. We will delete posted comments that contain vulgar or abusive language; pornography; personal attacks of any kind; offensive terms that target specific ethnic or racial groups or incite violence. Posted comments and images do not necessarily represent the views of El Paso Electric (EPE). External, non-EPE links on this site do not constitute official endorsement on behalf of EPE. While we encourage customers to share thoughts and opinions on the EPE page, we expect that this will be done in a respectful manner. EPE does not agree with or endorse the comments individuals may post on our page. Our goal is to share ideas and information with as many individuals as possible and our policy is to accept the majority of comments made to our profile. We ask you remain “on topic” and post comments relevant to EPE in general. EPE does review comments and a comment, video or photo may be deleted if it contains: •Hate speech, •Profanity, implied profanity, obscenity or vulgarity, •Sexually oriented content or links, •Libelous or Defamatory comments, •Name calling and/or personal attacks, •Comments for which the main purpose is to sell a product or service, •Comments that infringe on copyrights or trademark protected material, •Spam comments, such as the same comment posted repeatedly on a profile, •Links to commercial websites, and •Other comments that the EPE Social Media team deems inappropriate. All links posted as comments on EPE posts will be reviewed and may be deleted. Repeated violations of the EPE comment policy may cause the user to be blocked from the EPE page. Social media sites are monitored Monday –Friday from 8 a.m.

Mission: To attain its Vision, El Paso Electric will build on its past, prepare for the future and be accountable to its key stakeholders: • Customers - Provide safe, efficient and reliable service at a reasonable cost; • Regulators –Provide timely and accurate data to Regulators, while working in an honest and collaborative manner to resolve any Customer issue; • Employees - Maintain a dynamic, creative work environment that fosters safety, professional development, mutual respect, commitment and integrity; and • Shareholders - Provide a fair return to Shareholders commensurate with risks and in the top quartile of the electric utility industry.

Operating as usual

FYI: #EPElectric offices will be closed this Monday, September 7 in observance of Labor Day. Offices and regular busines...
09/04/2020

FYI: #EPElectric offices will be closed this Monday, September 7 in observance of Labor Day. Offices and regular business hours will resume Tuesday, September 8. Enjoy your weekend and #BeSafe!

There is no better way to start the #LaborDay weekend than with a THANK YOU letter from a #LasCruces customer to our #EP...
09/04/2020

There is no better way to start the #LaborDay weekend than with a THANK YOU letter from a #LasCruces customer to our #EPElectric lineworkers for their power restoration work in Las Cruces, New Mexico after the US National Weather Service El Paso Texas microburst event. #PowerAllStars

09/03/2020
El Paso Rhinos Hockey

From the #EPElectric Family, we say CONGRATULATIONS El Paso Rhinos Hockey for being selected as the 2020 #HockeyvilleUSA winner!! We are HUGE fans of yours and are extremely proud to be your #CommunityPartner.

Last Sunday, we found out that El Paso had become the 2020 #HockeyvilleUSA winner! 🤩 Some of our fans captured the announcement on camera and needless to say, the excitement was palpable! 🎉🥳 Thank you again, to El Paso and Rhino fans everywhere, for helping us win Kraft Hockeyville USA! 🏒🙌 #ThrowbackThursday

Power Outage Update as of 7:15PM: Power has been fully restored to all impacted customers. Thank you again for your pati...
09/03/2020

Power Outage Update as of 7:15PM: Power has been fully restored to all impacted customers. Thank you again for your patience!

Power Outage Update as of 6:35PM: The outage is underground. All cabling needs to be completely replaced before power is fully restored to all customers impacted. The estimated time of restoration is about 4 hours. Our crews are on site & will work as quickly & safely to restore power. Thank you for your patience!

Power Outage reported in Horizon City, TX at 2PM impacting about 1,931 customers; cause is unknown at this time. #EPElectric crews are aware and will work as quickly and safely to restore power. Thank you for your patience and #BeSafe!

09/02/2020
Census 2020 - EPE shares how you count! - Spanish

Haz tu parte para que nuestra comunidad sea contada durante el Censo 2020. Visita 2020census.gov o llama al 844-468-2020 para información en Español. #Census #Census2020 #Censo2020 #JuntosConConfianzaContamos

El Paso Electric's cover photo
09/02/2020

El Paso Electric's cover photo

09/02/2020
Census 2020 - EPE shares how you count!

Do you part to be counted in the Census 2020. Go to 2020census.gov, or you can call 844-330-2020 (for English) and 844-468-2020 (for Spanish). #Census #Census2020 #TogetherFearlessWeCount

#JobAlert! #EPElectric is hiring for the following positions:- GRID Intern for Substation Engineering- CAD Technician fo...
09/01/2020

#JobAlert! #EPElectric is hiring for the following positions:

- GRID Intern for Substation Engineering

- CAD Technician for Substation Engineering

Visit the link to learn more and to apply!
http://bit.ly/EPEOpp

#JobAlert! #EPElectric is hiring for the following positions:Engineering Associate - Senior:http://bit.ly/EPEOpp5Visit t...
08/26/2020

#JobAlert! #EPElectric is hiring for the following positions:

Engineering Associate - Senior:
http://bit.ly/EPEOpp5

Visit the link to learn more and to apply!

[Updated] At about 7 p.m. yesterday evening, a strong storm passed through #EPElectric’s New Mexico service area damagin...
08/24/2020

[Updated] At about 7 p.m. yesterday evening, a strong storm passed through #EPElectric’s New Mexico service area damaging at least 15 distribution and transmission poles in the Elks Club area of Las Cruces, NM impacting about 7,500 customers. 83 mph winds were recorded in Las Cruces at the time the storm struck. Downed power lines, poles, trees and tree branches in lines were reported throughout the NM area causing outages to transmission and distribution lines and substations. Crews worked overnight and restored power to about 3,900 customers before midnight and an additional 2,900 by 7:15 a.m. Power was restored to remaining 84 customers impacted by the storm at 6:45 p.m. this evening. We thank our customers for their patience while crews worked to troubleshoot the various outages and make all the necessary repairs caused by the storm. Thank you to our crews for working safely to get power restored to customers.

#EPElectric crews continue working to restore power to customers in NM. Outage was caused by strong storm passing throug...
08/24/2020

#EPElectric crews continue working to restore power to customers in NM. Outage was caused by strong storm passing through the area. Crews will need to replace/repair poles damaged by the storm in order to restore power. No estimated time of restoration. #besafe

#Update as of 9:20PM: All customers impacted by power outage in NW El Paso have their power restored as of 9:20PM. Cause...
08/19/2020

#Update as of 9:20PM: All customers impacted by power outage in NW El Paso have their power restored as of 9:20PM. Cause of outage is still under investigation.

#EPElectric crews working to restore power to customers in west El Paso. To view area impacted, visit epelectric.com/outage-center

08/14/2020

El Paso Electric Launches First-Ever Energy Efficiency Marketplace and offers a new Smart Thermostat Program with $25 Incentive

08/14/2020

El Pasoans Fighting Hunger Has POWER-ful Ally in Providing Food Security During Pandemic

UPDATE (as of 5:45PM): EPE crews were able to restore power to the large majority of customers impacted throughout El Pa...
08/13/2020

UPDATE (as of 5:45PM): EPE crews were able to restore power to the large majority of customers impacted throughout El Paso in less than 3 hours. Crews will continue to work to restore power to the few remaining customers.

#UPDATE (as of 4:15PM): Restoration efforts ongoing as crews have restored power to customers in West and Northeast El Paso. Crews continue working diligently to restore power to customers in East El Paso.

Power Outage #Update: #EPElectric is aware of various outages throughout the service region, so there is no need to call and report them. EPE crews will be working throughout the service area to address each outage as quickly and safely as possible. Please stay hydrated and #BeSafe.

#UPDATE: As of 5:30 p.m., EPE crews were able to isolate the power outage and restore power to 820 customers. Crews cont...
08/11/2020

#UPDATE: As of 5:30 p.m., EPE crews were able to isolate the power outage and restore power to 820 customers. Crews continue to work on restoring power to the remaining customers.

#PowerOutage #Update: EL PASO POLICE DEPARTMENT reported a motor vehicle accident at corner of North Carolina and Franklin Drives in Mission Valley of El Paso knocking down electric poles causing a power outage, impacting 900 customers. #EPElectric crews are on site making repairs working to restore power as quickly and safely as possible. Drive with care and #BeSafe!

Have questions about your #EPElectric bill or need assistance. Use these methods to contact us. We are here to help! #Po...
08/07/2020

Have questions about your #EPElectric bill or need assistance. Use these methods to contact us. We are here to help! #PoweringThruTogether

Driving Towards a Greener Future: #EPElectric Launches Electric Vehicle Community Initiative. It's FREE to join! Check i...
08/05/2020

Driving Towards a Greener Future: #EPElectric Launches Electric Vehicle Community Initiative. It's FREE to join! Check it out, and read more at: https://bit.ly/EPEEVCommunityPR

08/05/2020

Driving Towards a Greener Future: El Paso Electric Launches Electric Vehicle Community Initiative

El Paso Electric New Mexico customers to receive $8.7 Million of bill credits; credits one of many customer and communit...
08/05/2020

El Paso Electric New Mexico customers to receive $8.7 Million of bill credits; credits one of many customer and community benefits established as part of sale of EPE. Read more at:
https://bit.ly/EPENMCredit

08/05/2020

El Paso Electric New Mexico Customers to Receive $8.7 Million of Bill Credits

08/03/2020

Even through adversity and tragedy, our community stands stronger and shines brighter together. Today and always, in love and remembrance, we honor the victims of the August 3rd tragedy. We are #ElPasoStrong

#ATimeToRemember #loveforelpaso

FYI: #EPElectric call wait times are up. As additional options, you can always email us at CustomerCare@epelectric.com o...
08/03/2020

FYI: #EPElectric call wait times are up. As additional options, you can always email us at [email protected] or use your online resources under "Manage My Account." We appreciate your patience as we work to address your needs.

Final update (3:50 pm): ‪At 3:38 pm, #EPElectric crews restored power to all customer in west El Paso. Thank you for you...
08/01/2020

Final update (3:50 pm): ‪At 3:38 pm, #EPElectric crews restored power to all customer in west El Paso. Thank you for your patience as crews repaired damaged equipment. ‬

Update (3:22 pm): ‪#EPElectric crews have restored power to most customers in west El Paso. Crews working to restore power to remaining 392customers. ‬

Update (2:55 pm): ‪#EPElecteic crews have arrived at the substation and found damaged equipment. Crews working to repair now and restore power as quickly as possible. ‬

#EPElectric crews en route to west El Paso substation to troubleshoot issue causing a power outage in the area. No additional information at this time. epelectric.com/outage-center

07/31/2020

El Paso Electric Texas Customers Begin to Receive $21 Million of Bill Credits

As our community continues to face financial difficulties created by the current pandemic, we understand that many of ou...
07/31/2020

As our community continues to face financial difficulties created by the current pandemic, we understand that many of our customers may be in need of bill payment assistance.

At El Paso Electric, we work with several financial assistance agencies in Texas and New Mexico that can help our customers address their utility bills and regain peace of mind.

It’s important that you call us at 800-592-1634 to learn about all the payment options and resources available to you.

To see the complete list of available programs, visit https://www.epelectric.com/residential/customer-service/assistance-programs

#PoweringThruTogether

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que...
07/31/2020

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que nuestros clientes podrían necesitar asistencia para sus pagos de facturas.

En El Paso Electric trabajamos con varias agencias de asistencia financiera en Texas y Nuevo México que pueden ayudar a que nuestros clientes paguen sus facturas con tranquilidad.

Es importante que nos contacte al 800-592-1634 para conocer todas las opciones de pago y recursos a su alcance.

Para ver la lista completa de programas disponibles, visite https://www.epelectric.com/residential/customer-service/assistance-programs.

#JuntosSuperaremosEsto

On #NationalInternDay, #EPElectric is proud to highlight the accomplishments and drive of this year's interns. First gen...
07/30/2020

On #NationalInternDay, #EPElectric is proud to highlight the accomplishments and drive of this year's interns. First generation college student at UTRGV - The University of Texas Rio Grande Valley and Accounting Intern, Alejandro Garcia, is powered by passion - read more: https://bit.ly/EPE2020Intern4

07/30/2020

Driven By Passion and Making the Impossible Possible: Alejandro Garcia, EPE 2020 College Intern

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que...
07/30/2020

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que nuestros clientes podrían necesitar asistencia para sus pagos de facturas.

La organización Project BRAVO ofrece asistencia financiera a clientes de bajos ingresos dentro del condado de El Paso.

Si desea saber cómo Project BRAVO le puede ayudar, llame al (915) 562-4100 o visite https://www.projectbravo.org/.

#JuntosSuperaremosEsto

As our community continues to face financial difficulties created by the current pandemic, we understand that many of ou...
07/30/2020

As our community continues to face financial difficulties created by the current pandemic, we understand that many of our customers may be in need of bill payment assistance.

Our partners at Project BRAVO can offer utility bill assistance to qualifying, low-income customers living in El Paso County.

To see how Project BRAVO can help, please call them at (915) 562-4100 or visit https://www.projectbravo.org/

#PoweringThruTogether

A message to #EPElectric Customers: El Paso Electric Announces Closing of Acquisition by the Infrastructure Investments ...
07/29/2020

A message to #EPElectric Customers: El Paso Electric Announces Closing of Acquisition by the Infrastructure Investments Fund.

Un mensaje a clientes de #EPElectric: El Paso Electric Anuncia el Cierre de la Adquisición por Infrastructure Investments Fund.

LINK: https://bit.ly/EPEandIIF

07/29/2020

Letter to EPE Customers: EPE Announces Closing of Acquisition by the Infrastructure Investments Fund

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que...
07/27/2020

A medida que nuestra comunidad continúa enfrentándose a las dificultades económicas creadas por la pandemia, sabemos que nuestros clientes podrían necesitar asistencia para sus pagos de facturas.

Es por eso que en el Departamento de Servicios Humanos de Nuevo México se encargan de brindarle asistencia financiera a clientes de Nuevo México para poder pagar sus facturas con tranquilidad.

Para más información, visite www.hsd.state.nm.us.

#JuntosSuperaremosEsto

Address

100 N Stanton St
El Paso, TX
79901

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

+18005921634

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