El Paso Water

El Paso Water This page is not monitored 24/7. For emergencies or customer service, call 915-594-5500 or go to www.epwater.org. To report illegal dumping, call 311.

If you have a water quality question, please contact 915-594-5733. CUSTOMER SERVICE CENTER: 6400 Boeing Drive
ADMINISTRATIVE OFFICES: 1154 Hawkins Boulevard
TECH2O CENTER: 10751 Montana Avenue

Operating as usual

On Friday, August 13, EPWater crews were called out for a wastewater pipeline break in the area of Sunland Park and Doni...
08/31/2021

On Friday, August 13, EPWater crews were called out for a wastewater pipeline break in the area of Sunland Park and Doniphan Park Circle. The broken line is no ordinary line. Read more: https://bit.ly/3t9aOPx

On Friday, August 13, EPWater crews were called out for a wastewater pipeline break in the area of Sunland Park and Doniphan Park Circle. The broken line is no ordinary line. Read more: https://bit.ly/3t9aOPx

EPWater taking on history-making rainstorms, assessing the damage and maintaining a balancing act. Read the latest News ...
08/30/2021

EPWater taking on history-making rainstorms, assessing the damage and maintaining a balancing act. Read the latest News from the Pipeline here: https://bit.ly/3yolJWA

EPWater taking on history-making rainstorms, assessing the damage and maintaining a balancing act. Read the latest News from the Pipeline here: https://bit.ly/3yolJWA

Due to a wastewater line break, EPWater is releasing wastewater into the Rio Grande near Paisano Dr. and Racetrack Dr. E...
08/28/2021

Due to a wastewater line break, EPWater is releasing wastewater into the Rio Grande near Paisano Dr. and Racetrack Dr. Even though the wastewater is heavily diluted in the river, EPWater advises the public to avoid contact with river water. Our river treatment plants stopped treating water for the season last week.

Due to a wastewater line break, EPWater is releasing wastewater into the Rio Grande near Paisano Dr. and Racetrack Dr. Even though the wastewater is heavily diluted in the river, EPWater advises the public to avoid contact with river water. Our river treatment plants stopped treating water for the season last week.

TRAFFIC ALERT: The two northbound lanes of Doniphan Drive at Frontera Road are closed until further notice. Traffic is b...
08/27/2021

TRAFFIC ALERT: The two northbound lanes of Doniphan Drive at Frontera Road are closed until further notice. Traffic is being diverted through the median on Doniphan Dr. EPWater crews are working to repair a broken wastewater main. Please follow traffic control signs.

TRAFFIC ALERT: The two northbound lanes of Doniphan Drive at Frontera Road are closed until further notice. Traffic is being diverted through the median on Doniphan Dr. EPWater crews are working to repair a broken wastewater main. Please follow traffic control signs.

08/26/2021
Trust Your Tap

#TrustYourTap because we drink it too. Our employees are also customers and they are proud to serve our tap water to families, friends and the community. #WaterQualityMonth

It’s #WaterQualityMonth! For clean drinking water, trust your tap. The dedicated employees in EPWater labs test water da...
08/24/2021

It’s #WaterQualityMonth! For clean drinking water, trust your tap. The dedicated employees in EPWater labs test water daily to ensure it’s safe to drink. Learn more: https://bit.ly/3fBqiWV

It’s #WaterQualityMonth! For clean drinking water, trust your tap. The dedicated employees in EPWater labs test water daily to ensure it’s safe to drink. Learn more: https://bit.ly/3fBqiWV

EPWater crews are assisting the City of El Paso Streets and Maintenance Dept. to clear streets in parts of Central El Pa...
08/20/2021

EPWater crews are assisting the City of El Paso Streets and Maintenance Dept. to clear streets in parts of Central El Paso. Large rocks and debris were carried down the mountain by stormwater last week.

EPWater crews are assisting the City of El Paso Streets and Maintenance Dept. to clear streets in parts of Central El Paso. Large rocks and debris were carried down the mountain by stormwater last week.

08/18/2021
Lake Loy Pond

This is just one of many locations our #Stormwater crews have responded to in recent days to help clear streets of standing water and debris.

08/18/2021

Help prevent and stop mosquitoes from breeding! Residents are reminded that mosquito bites can be deadly.

Mosquitoes breed by laying eggs in and near standing water. Make sure to take these steps to keep you, your loved ones and pets safe!

- Drain items that hold standing water like buckets, potted plant saucers, birdbaths, fountains, rain gutters, kiddie pools, toys and wagons, ponds, open trash bins, neglected pools, old tires - anywhere water can gather.
- Make sure to empty, clean and refill dog water bowls with fresh water DAILY!
- Treat water that cannot be drained with Mosquito Dunks or similair products which are available at home and garden centers.

As little as one teaspoon or bottle cap of water standing for more than one week is enough for mosquitoes to breed and multiply!

To report mosquito breeding and standing water call 311. For more information visit EPHealth.com under the Be Climate Ready tab.

Image: Mosquito and tire with water
Text: Drain After the Rain - Be Climate Ready

08/17/2021
Silver Springs Arroyo Dam

Recent storms have tested parts of El Paso’s stormwater system, revealing both improvements still needed and the effectiveness of completed projects, like the Silver Springs Arroyo Dam, that worked to reduce flooding and increase public safety. Read more: https://bit.ly/3gbCFct

We have extended our hours of operation at all of our sandbag distribution sites from 8 a.m. to 8 p.m. until further not...
08/16/2021

We have extended our hours of operation at all of our sandbag distribution sites from 8 a.m. to 8 p.m. until further notice. Click the link for more details: https://bit.ly/3iOsxs6.

We have extended our hours of operation at all of our sandbag distribution sites from 8 a.m. to 8 p.m. until further notice. Click the link for more details: https://bit.ly/3iOsxs6.

All westside residents north of Sunland Park Drive can resume normal indoor water use. EPWater thanks customers for thei...
08/15/2021

All westside residents north of Sunland Park Drive can resume normal indoor water use. EPWater thanks customers for their efforts that helped expedite repairs to two broken wastewater mains at Sunland Park and Doniphan that resulted in overflows. Tap water remains safe to drink. If you were directly impacted by overflows, contact 915-594-5500. For more info, click the link: https://bit.ly/3CScAcc

All westside residents north of Sunland Park Drive can resume normal indoor water use. EPWater thanks customers for their efforts that helped expedite repairs to two broken wastewater mains at Sunland Park and Doniphan that resulted in overflows. Tap water remains safe to drink. If you were directly impacted by overflows, contact 915-594-5500. For more info, click the link: https://bit.ly/3CScAcc

08/15/2021

8am Sunday UPDATE:
🚨Transmountain STILL CLOSED‼️
👷🏻‍♂️Crews report rain is still falling on Transmountain and causing loose rocks to drop onto roadway. We'll have to wait until weather clears up a little to remove more debris.
🚘 Plan alternate route.

08/15/2021
URGENT: Westside residents to reduce use

URGENT: EPWater is asking all westside residents north of Sunland Park Drive to reduce their indoor water use until further notice due to wastewater pipeline breaks at Sunland Park and Doniphan. Please limit the use of dishwashers and washing machines, also delay or cut short shower times and flushing of toilets. Tap water quality is not affected and remains safe to drink.

For residents directly impacted by the wastewater flows, please contact 915-594-5500. Residents are advised to avoid coming in contact with wastewater.

Visit our website for more information: https://bit.ly/3m2OaGW

EPWater is experiencing a wastewater pipeline emergency on the Westside of El Paso with the main wastewater artery that conveys all residential and commercial wastewater to the Hickerson Water Reclamation Facility disrupted by pipeline breaks. EPWater is urgently asking all Westside residents anywhe...

We have extended our hours at our sandbag distribution sites this weekend only. Click the link for the updated hours of ...
08/14/2021

We have extended our hours at our sandbag distribution sites this weekend only. Click the link for the updated hours of operation: https://bit.ly/3x7mkfE

We have extended our hours at our sandbag distribution sites this weekend only. Click the link for the updated hours of operation: https://bit.ly/3x7mkfE

08/13/2021
Due to recent rain events, we will be extending our hours at our sandbag distribution sites this weekend only. Click the...
08/13/2021

Due to recent rain events, we will be extending our hours at our sandbag distribution sites this weekend only. Click the link for the updated hours of operation: https://bit.ly/3x7mkfE

Due to recent rain events, we will be extending our hours at our sandbag distribution sites this weekend only. Click the link for the updated hours of operation: https://bit.ly/3x7mkfE

08/13/2021
Pumping of Gateway Pond East.

Crews are actively pumping water out the pond at Gateway East, which reached capacity due to last night's storms. With a capacity of 50 million gallons, pumping is necessary to prepare for the additional rains expected this weekend.

TRAFFIC ALERT: EPWater crews are at the scene of a wastewater spill at Doniphan Park Circle and Sunland Park Drive. Sunl...
08/13/2021

TRAFFIC ALERT: EPWater crews are at the scene of a wastewater spill at Doniphan Park Circle and Sunland Park Drive. Sunland Park Dr. in that area is closed off in both directions. It is not safe, please avoid the area.

TRAFFIC ALERT: EPWater crews are at the scene of a wastewater spill at Doniphan Park Circle and Sunland Park Drive. Sunland Park Dr. in that area is closed off in both directions. It is not safe, please avoid the area.

EPWater crews are at the Gateway Ponds right now pumping out stormwater. Together, the two ponds hold 50 million gallons...
08/13/2021

EPWater crews are at the Gateway Ponds right now pumping out stormwater. Together, the two ponds hold 50 million gallons of water. As you can see, they are filled to the top. Central El Paso received 2-3 inches of rain in an hour and more rain is expected. Stay safe. #TurnAroundDontDrown

#TurnAroundDontDrown
08/13/2021

#TurnAroundDontDrown

Flash Flood warning in effect until 11 PM for West El Paso, Central El Paso, Northeast El Paso, Sunland Park,
Fort Bliss and Franklin Mountains State Park.

Be especially cautious at night when it is harder to recognize the dangers of flooding.

Waterways and streets can be dangerous, especially during flash floods brought on by summer monsoons. Learn more: https:...
08/12/2021

Waterways and streets can be dangerous, especially during flash floods brought on by summer monsoons. Learn more: https://bit.ly/3fZbUbg
#TurnAroundDontDrown

Waterways and streets can be dangerous, especially during flash floods brought on by summer monsoons. Learn more: https://bit.ly/3fZbUbg
#TurnAroundDontDrown

In the last two weeks, more than 1,300 inlets have been cleared of trash and debris to prepare for more rain this monsoo...
08/12/2021

In the last two weeks, more than 1,300 inlets have been cleared of trash and debris to prepare for more rain this monsoon season. Help keep inlets clean by keeping your neighborhood free of trash! #StormwaterInfrastructure #BeforeAndAfter

In the last two weeks, more than 1,300 inlets have been cleared of trash and debris to prepare for more rain this monsoo...
08/12/2021

In the last two weeks, more than 1,300 inlets have been cleared of trash and debris to prepare for more rain this monsoon season. Help keep inlets clean by keeping your neighborhood free of trash! #StormwaterInfrastructure #BeforeAndAfter

Know before you go! Click the link for more information and hours of operation: https://bit.ly/3x7mkfE #stormwater #mons...
08/12/2021

Know before you go! Click the link for more information and hours of operation: https://bit.ly/3x7mkfE #stormwater #monsoon #EPWater

Know before you go! Click the link for more information and hours of operation: https://bit.ly/3x7mkfE #stormwater #monsoon #EPWater

08/10/2021
Get To Know Your H2O - Water

Ever wonder about your water's journey from source to sink? Watch and #GetToKnowYourH2O #NationalWaterQualityMonth

We place the highest value on the health and safety of water in our community. Learn more: https://bit.ly/3fBqiWV #Natio...
08/09/2021

We place the highest value on the health and safety of water in our community. Learn more: https://bit.ly/3fBqiWV #NationalWaterQualityMonth

We place the highest value on the health and safety of water in our community. Learn more: https://bit.ly/3fBqiWV #NationalWaterQualityMonth

The Public Service Board will meet in person at 8:00 a.m. on Wednesday, August 11. To view the agenda, click the link: h...
08/09/2021

The Public Service Board will meet in person at 8:00 a.m. on Wednesday, August 11. To view the agenda, click the link: https://bit.ly/3iE2XGh

The Public Service Board will meet in person at 8:00 a.m. on Wednesday, August 11. To view the agenda, click the link: https://bit.ly/3iE2XGh

Looking for water efficient plants to add to your landscape? Learn more about what thrives in the Chihuahuan Desert. Cli...
08/06/2021

Looking for water efficient plants to add to your landscape? Learn more about what thrives in the Chihuahuan Desert. Click the link: https://bit.ly/3cHY0ce

Looking for water efficient plants to add to your landscape? Learn more about what thrives in the Chihuahuan Desert. Click the link: https://bit.ly/3cHY0ce

To access the highest quality water, it’s as easy as turning on your faucet. Learn more about what #EPWater does to ensu...
08/05/2021

To access the highest quality water, it’s as easy as turning on your faucet. Learn more about what #EPWater does to ensure your water is safe to drink: https://bit.ly/3fBqiWV
#NationalWaterQualityMonth #TrustYourTap

To access the highest quality water, it’s as easy as turning on your faucet. Learn more about what #EPWater does to ensure your water is safe to drink: https://bit.ly/3fBqiWV
#NationalWaterQualityMonth #TrustYourTap

Photo of the Month was taken by Roberto Herrera, Stormwater Management staff. The photo shows one of the Gateway Ponds a...
08/05/2021

Photo of the Month was taken by Roberto Herrera, Stormwater Management staff. The photo shows one of the Gateway Ponds as water is being pumped out, along with a double view of the Franklin Mountains.

Photo of the Month was taken by Roberto Herrera, Stormwater Management staff. The photo shows one of the Gateway Ponds as water is being pumped out, along with a double view of the Franklin Mountains.

08/04/2021
Trust Your Tap

August is #WaterQualityMonth! EPWater is recognized in national programs like the Partnership for Safe Water that require us to go beyond compliance to best serve our community. Learn more: https://bit.ly/3CiUIXA
#TrustYourTap

Address

6400 Boeing Dr
El Paso, TX
79925

SunMetro Route 7 http://transit.sunmetro.net/route07.asp

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

(915) 594-5500

Alerts

Be the first to know and let us send you an email when El Paso Water posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

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Our Story

El Paso is fortunate to have three sources of water – the Rio Grande and two aquifers. Decades ago, El Paso Water had the foresight to begin exploring and pursuing innovative water supply options – reclamation and reuse, conservation and education, and desalination. Today, we are considered an international leader in these areas.

As a steward of one of our most important resources, El Paso Water is committed to meeting the community's present and future water demands. El Paso Water proudly supplies 97 percent of all water in El Paso County.

El Paso Water is dedicated to providing the highest quality water possible to our customers. Additionally, we are dedicated to continually improving public safety throughout the city with our stormwater system.

We are El Paso Water, and we are working for you!

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Comments

On hold for 2 hours! Anybody answering phones?!
this company has the worst customers service this is ridiculous I been on hold for over one hour Seriously Serlously
El Paso Water Utilities needs to get proper Insurance to cover El Pasoans property when a water main break happens. It’s pretty sad I need to contact the Mayors Office and Congressman to even be heard . Vehicles parked on Streets are not covered by Homeowners Insurance.
EPWU
Sun City carwash on Rushing and Trojan street, 79924. Check responses for more pics. I've seen cats and birds drinking from it. It's a hazard!
I have a water leak near my house. A pretty big leak. It was reported to El Paso Water on 12/31/2020 and a tec came out and marked the leak. To date El Paso water has not come out to fix this leak. And they fine use for watering on an off day. There are hundred of gallons of water running down the street and they do not care.
Why is the tap water cloudy? 🤦🏻‍♀️🤦🏻‍♀️🤮
We have no water since 10 AM on N. Mesa St. and Executive Center area, what is happening?, we need the water for the bathrooms and had been almost 4 hours without the service!!!.
I get charged $100 tampering fee on my first bill for moving into an apartment that already had the water turned on. Then I get threatened with a $500 fine for any future issues. wtf??? I wasn't even the one who turned it on in the 1st place.
What they don't tell us
Has anyone heard od El Paso water employees going o homes because there are too many chemicals in their water? Asking for a elderly couple. I don’t want them to get scammed.
When will the road at Bosque be opened? It's been several months now...