El Paso Water

El Paso Water This page is not monitored 24/7. For emergencies or customer service, call 915-594-5500 or go to www.epwater.org. To report illegal dumping, call 311. If you have a water quality question, please contact 915-594-5733.

CUSTOMER SERVICE CENTER: 6400 Boeing Drive ADMINISTRATIVE OFFICES: 1154 Hawkins Boulevard TECH2O CENTER: 10751 Montana Avenue

Operating as usual

08/29/2020
Trust Your Tap

Happy #WaterQualityMonth! At El Paso Water, we take pride in the quality of the #water we deliver to thousands of customers every day. Visit EPWater.org today to learn how it happens. #TrustYourTap

In the latest issue of On the Waterfront, President & CEO John Belliew discusses El Paso Water's achievement of top cred...
08/29/2020

In the latest issue of On the Waterfront, President & CEO John Belliew discusses El Paso Water's achievement of top credit ratings and how that impacts ratepayers. Click here to read more: https://bit.ly/34I5jx5

The International Water Quality Laboratory at El Paso Water tests hundreds of samples every day to ensure your water is ...
08/26/2020

The International Water Quality Laboratory at El Paso Water tests hundreds of samples every day to ensure your water is safe to drink. Visit EPWater.org today to learn about the process.

Residents can once again enjoy Thomas Manor Park-Pond! Find out how El Paso Water improved stormwater infrastructure and...
08/24/2020

Residents can once again enjoy Thomas Manor Park-Pond! Find out how El Paso Water improved stormwater infrastructure and collaborated with El Paso Parks and Recreation and Ysleta ISD to upgrade park amenities. Thanks to City Representative Henry Rivera, District 7 for the support!
Click the link for the full story and video: https://bit.ly/3hqUenr

The dedicated employees in our labs test water to ensure it meets or goes beyond compliance with state and federal stand...
08/22/2020

The dedicated employees in our labs test water to ensure it meets or goes beyond compliance with state and federal standards. Learn how by visiting EPWater.org today. #WaterQualityMonth #TrustYourTap

Our employees are serious about #water, after all, they are customers too. As part of #WaterQualityMonth, we invite you ...
08/20/2020

Our employees are serious about #water, after all, they are customers too. As part of #WaterQualityMonth, we invite you to raise a glass of #tapwater with Richan Dominguez, Lab Employee, and her daughter. #TrustYourTap. #WeDrinkItToo

EPWater has received grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of u...
08/19/2020

EPWater has received grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of up to three months, and no more than $500, toward a past due balance. Click the link for more information: epwater.org/covid19assistance

EPWater has received grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of u...
08/17/2020

EPWater has received grant funding to help customers impacted by COVID-19. If you qualify, you can receive a credit of up to three months, and no more than $500, toward a past due balance. Click the link for more information: epwater.org/covid19assistance

El Paso Water.
08/17/2020

El Paso Water.

The Public Service Board will meet online at 10 a.m. today. To view the live stream, click here: https://bit.ly/2XJeWEV
08/12/2020

The Public Service Board will meet online at 10 a.m. today. To view the live stream, click here: https://bit.ly/2XJeWEV

Marcela Navarrete, Vice President of Strategic, Financial and Management Services, was recently recognized as a UTEP Gol...
08/10/2020

Marcela Navarrete, Vice President of Strategic, Financial and Management Services, was recently recognized as a UTEP Gold Nugget Award recipient, awarded to alumni who have made exceptional contributions to their professions and community. For more: https://bit.ly/2PWaMZ4

The Public Service Board will meet online at 10 a.m. on Wednesday Aug. 12. To view the agenda, visit: https://bit.ly/2Qk...
08/10/2020

The Public Service Board will meet online at 10 a.m. on Wednesday Aug. 12. To view the agenda, visit: https://bit.ly/2Qk6kE7

Thank you Congresswoman Veronica Escobar for your leadership on this legislation. This authorization will allow us to mo...
08/05/2020
Congresswoman Escobar and El Paso Water Applaud House Passage of WRDA 2020 Securing $50 Million for El Paso County

Thank you Congresswoman Veronica Escobar for your leadership on this legislation. This authorization will allow us to move forward on important infrastructure projects, including those to reduce flood risk, improve service reliability, and ensure clean water for our community, all while easing the cost burden to our ratepayers.

Congresswoman Escobar and John E. Balliew, President and CEO of El Paso Water, applauded the passage of WRDA.

Photo of the month by Sergio Castro, Plant Superintendent at the Haskell R. Street Wastewater Treatment Plant, shows the...
08/05/2020

Photo of the month by Sergio Castro, Plant Superintendent at the Haskell R. Street Wastewater Treatment Plant, shows the pump room for digesters #2 and #3. The digesters were first constructed in the late 1950’s and have gone through several upgrades, the latest in 2018. The photo shows new heat exchangers with new hot water and sludge lines. Employees painted and labeled all the lines with proper flow markings, which helps in training new employees.

Parents and teachers, are you looking for cool educational activities? Then visit https://www.tech2o.org/education/fun_a...
08/03/2020

Parents and teachers, are you looking for cool educational activities? Then visit https://www.tech2o.org/education/fun_activities to download Willie the Waterdrop Bingo cards, Willie Search and Find sheets, and much more. With - Official El Paso Independent School District, Ysleta ISD, Socorro Independent School District, Canutillo Independent School District, Education Service Center - Region 19, San Elizario Independent School District, Fabens Independent School District, Tornillo Independent School District, Anthony Independent School District.

#elpasostrong #atimetoremember
08/03/2020

#elpasostrong #atimetoremember

In the latest issue of On the Water Front, President & CEO John Balliew discusses how developers and EPWater employed a ...
08/01/2020

In the latest issue of On the Water Front, President & CEO John Balliew discusses how developers and EPWater employed a new agreement to save time and money during new neighborhood development. Click here to read more. https://bit.ly/39JPk20

El Paso Water’s Willie the Water Drop is coming to a small screen near you, urging preschoolers to use water wisely at h...
07/31/2020

El Paso Water’s Willie the Water Drop is coming to a small screen near you, urging preschoolers to use water wisely at home with a series of videos. To learn more, visit: https://epwater.org/about_us/newsroom

El Paso builders and developers can now complete basic utility work such as manhole installations and fire hydrant reloc...
07/29/2020

El Paso builders and developers can now complete basic utility work such as manhole installations and fire hydrant relocations that previously only El Paso Water crews were allowed to perform. To learn more, visit: https://www.epwater.org/about_us/newsroom

We had some powerful rains last night. Remember, life changes in a flash. www.turnaroundep.org With - El Paso Fire Depar...
07/25/2020

We had some powerful rains last night. Remember, life changes in a flash. www.turnaroundep.org

With - El Paso Fire Department, US National Weather Service El Paso Texas and Drowning Prevention Coalition of El Paso.

Attention business onwers: join us Tuesday at 10 a.m. as we join El Paso Electric and Texas Gas Service in this El Paso ...
07/25/2020

Attention business onwers: join us Tuesday at 10 a.m. as we join El Paso Electric and Texas Gas Service in this El Paso Hispanic Chamber virtual panel discussion. You must register in advance. See the flyer for more details.

What do you do when you’re caught between a rock and a hard place? You hire a geologist and use specialized impact and v...
07/21/2020

What do you do when you’re caught between a rock and a hard place? You hire a geologist and use specialized impact and vibration-monitoring equipment! Click here to read (and see a video) about the water/wastewater improvement project in historic Sunset Heights. https://bit.ly/2PWaMZ4

The consistent triple-digit temperatures have created some challenges to the water treatment process because the heatwav...
07/16/2020

The consistent triple-digit temperatures have created some challenges to the water treatment process because the heatwave has affected the Rio Grande. Click the following link to learn how EPWater is addressing the issue. https://bit.ly/2PWaMZ4

The Public Service Board will meet online at 10 a.m. today. To view the live stream, click here: https://bit.ly/2XJeWEV
07/08/2020

The Public Service Board will meet online at 10 a.m. today. To view the live stream, click here: https://bit.ly/2XJeWEV

Thank you Gabrielle Caracciolo for helping us get the word out about our Customer Assistance Program.
07/08/2020
El Paso Water continues to provide services despite revenue loss

Thank you Gabrielle Caracciolo for helping us get the word out about our Customer Assistance Program.

Utility companies in El Paso must continue to provide customers service for at least another month regardless of whether they are able to pay their bills. El Paso Waterofficials said they had plans to help their struggling customers either way. "We recognized early on that reliable water service was...

The Public Service Board will meet online at 10 a.m. on Wednesday July 8. To view the agenda, visit: https://bit.ly/2Qk6...
07/06/2020

The Public Service Board will meet online at 10 a.m. on Wednesday July 8. To view the agenda, visit: https://bit.ly/2Qk6kE7

It's been 244 years since the Declaration of Independence was finalized and America's ties as a British Colony were seve...
07/04/2020

It's been 244 years since the Declaration of Independence was finalized and America's ties as a British Colony were severed. Politicians still argue today over ideological differences, but for most of us, today means spending time with family cooking over a grill. Whatever your plans, please make sure to keep water handy today. Stay safe, stay healthy, and stay hydrated.

#ElPasoWater #IndependenceDay #America #USA #July4th #FourthOfJuly #TheFourth #Fireworks #RedWhiteAndBlue #1776

Photo of the month by Fred Murillo, Plant Superintendent at the John T. Hickerson Water Reclamation Facility, shows the ...
07/03/2020

Photo of the month by Fred Murillo, Plant Superintendent at the John T. Hickerson Water Reclamation Facility, shows the draining of Clarifier #4 for yearly maintenance. Too see a video tour of this plant, click here. https://bit.ly/31KHT8K

El Paso Water's Customer Service Center is closed today for Independence Day. For emergencies, call 915-594-5500.
07/03/2020

El Paso Water's Customer Service Center is closed today for Independence Day. For emergencies, call 915-594-5500.

El Paso Water's Customer Service Center will be closed Friday July 3 for Independence Day. For emergencies, call 915-594...
07/02/2020

El Paso Water's Customer Service Center will be closed Friday July 3 for Independence Day. For emergencies, call 915-594-5500.

After an another successful shift that started at 6 a.m., crews return to the Stormwater Operations Center at Fred Wilso...
06/30/2020

After an another successful shift that started at 6 a.m., crews return to the Stormwater Operations Center at Fred Wilson to punch out at 2:30 p.m. Thanks for following us on #takeovertuesday! Photo by Jesus Rodriguez, Stormwater Operations Assistant Supervisor.

Before and after photos from today's maintenance work at the Sunmount Channel next to Ponder Park. This type of work on ...
06/30/2020

Before and after photos from today's maintenance work at the Sunmount Channel next to Ponder Park. This type of work on the thousands of miles of stormwater infrastructure is a year-round endeavor. Photos by Jesus Rodriguez, Stormwater Operations Assistant Supervisor.

06/30/2020

It's #takeovertuesday and I (Jesus Rodriguez, Stormwater Operations Assistant Supervisor), am taking over the utility social media accounts. Follow me as I show you inside the Dallas Pump Station and Basins.

Address

6400 Boeing Dr
El Paso, TX
79925

SunMetro Route 7 http://transit.sunmetro.net/route07.asp

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(915) 594-5500

Alerts

Be the first to know and let us send you an email when El Paso Water posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

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Our Story

El Paso is fortunate to have three sources of water – the Rio Grande and two aquifers. Decades ago, El Paso Water had the foresight to begin exploring and pursuing innovative water supply options – reclamation and reuse, conservation and education, and desalination. Today, we are considered an international leader in these areas.

As a steward of one of our most important resources, El Paso Water is committed to meeting the community's present and future water demands. El Paso Water proudly supplies 97 percent of all water in El Paso County.

El Paso Water is dedicated to providing the highest quality water possible to our customers. Additionally, we are dedicated to continually improving public safety throughout the city with our stormwater system.

We are El Paso Water, and we are working for you!


  • CUSTOMER SERVICE CENTER: 6400 Boeing Drive

  • ADMINISTRATIVE OFFICES: 1154 Hawkins Boulevard

  • TECH2O CENTER: 10751 Montana Avenue
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    Comments

    We have no water since 10 AM on N. Mesa St. and Executive Center area, what is happening?, we need the water for the bathrooms and had been almost 4 hours without the service!!!.
    I get charged $100 tampering fee on my first bill for moving into an apartment that already had the water turned on. Then I get threatened with a $500 fine for any future issues. wtf??? I wasn't even the one who turned it on in the 1st place.
    What they don't tell us
    Has anyone heard od El Paso water employees going o homes because there are too many chemicals in their water? Asking for a elderly couple. I don’t want them to get scammed.
    When will the road at Bosque be opened? It's been several months now...
    Does anyone know where we can have water delivered to fill up an a over ground pool? Size 24x52
    Check out Oedipus El Rey taking place at UTEP's Wise Family Theatre. Grab your tickets now at any ticket master location or visit the Wise Family Theatre Box Office, Monday through Friday from 1:30pm through 3:30pm. Show Dates are: April 26th through the 28th and May 2nd through the 5th.
    I have been over charged all winter. I know I'm not the only one for this has been a topic for many people. Expect many phone calls including mine. Over charging is wrong!!!
    Support, Sgt. Roberto Cardenas of the El Paso Police Department , as He is one of the 100 Law Enforcement Officers from around the world and the only one from Texas to have been selected to be a Torchbearer in the 2019 Special Olympics World Games in Abu Dhabi. Below is a link for his fundraiser, all 100 of the torchbearers are raising money for the athletes participating in the World Games. They will be running with the Special Olympics Flame of Hope through all Seven Emirates of the United Arab Emirates. The Run will begin in Fujariah and end in Abu Dhabi. Help them as they Help spread the message of Acceptance, Tolerance and Inclusion, not only in sports but in Society. Donate : rcardenas.org
    429 Dollars? How the hell did that happen? You chaged me again for sweaage? How did that happen when I have no water in the bathrooms?
    Is there something going on in the Upper Valley that would be causing brown water from all taps?
    Does any one else feel the way I do about the water rate increases and waste management increases? I do not have a money tree growing in my backyard as it seems the city thinks all of us do. My yard is mainly rock and dirt, which I hate, very few bushes and very little grass. I have not watered by bushes or grass since last October and my water bill was $80.00. Have you read all the taxes they add on our bill and calling them fees. What a laugh. I guess they think we are stupid. If it walks like a duck, looks like a duck and sounds like a duck, then its a duck, same with fees aka taxes. I wish we could sue each member of the board and stop these increase. We also need to stop covering the desert with concrete and asphalt. It just makes us hotter. Oh another thing, the next time I see a water crew working and there are seven men and only two are working while the rest are standing around scratching their hinney's, I'm going to stop and take a picture. If it takes only two men to do the job, why seven men? Waste of my money.