Base Scales are no longer available. Contact the personal property section for a list of local certified scales
Requirements prior to setting of shipment:
•Member must have hard copy of orders
•Member must provide TMO 28 days notice from date of briefing to date of pickup to request booking by JPPSO
•Allow 30-45 days notice during peak move season, i.e., Apr-Aug
DEFENSE PERSONAL PROPERTY SYSTEM (DPS) PROVIDES CUSTOMERS:
The ability to self-counsel and submit your application online, instead of traveling to a Transportation Office (TO)
The ability to track your shipment through DPS or Interactive Voice Response (IVR)
The option to file a claim online, and to settle directly with your moving company, also called the Transportation Service Provider or TSP
Full Replacement Value (FRV) of lost and damaged goods, as opposed to depreciated value offered in the past
The opportunity to make sure only quality, reputable companies handle and ship your personal belongings, and those of your fellow service members and DoD civilians, by completing the Customer Satisfaction Survey (CSS)
With the release of DPS, you now have two options on how you complete your counseling process.
1. You can sit with a personal property counselor, by contacting your local Personal Property Processing Office (PPPO)/Transportation Office and schedule an appointment.
2. You can log into DPS and perform an online self counseling. DPS will review your entitlements with you, and walk you through the process of setting up your move.
CATEGORIES PROHIBITED FOR SELF COUNSELING
If this is your first personal property move.
If this is your last personal property move (retirement or separation).
If you are not the property owner and using a Power of Attorney.
If you are moving personal property as “next of kin” or are a Summary Courts Officer.
Note: If customer falls into any of these categories he/she must contact the local transportation office to initiate move.
10 THINGS CUSTOMERS NEED TO KNOW ABOUT DPS
Before beginning the Self Counseling process:
1. Obtain a Log In from Electronic Transportation Acquisition (ETA) at
2. If an “Authentication Error” notification is received, contact the System Response Center (SRC) Help Desk Toll Free Number (800) 462-2176 for assistance.
The TMO office has a small cyber café set up to assist members who wish to self-counsel with assistance from a counselor. We do request you obtain your DPS log in prior to coming to the office to do a proctored self-counseling
3. Ensure the Personal Computer (PC) used has Internet access.
a. Apple or Macintosh Web Browsers are currently not compatible for use with DPS.
b. Pop Up Blocker must be turned off for DPS to function properly.
4. Ensure you have a valid civilian electronic email account (yahoo, hotmail, gmail, etc.). Any email account that is not an official government or a military email account is a civilian account. If you do not have a civilian account, you should create one before you start yourself counseling.
5. Review the Training Tab information in the upper right corner of the DPS
Customer’s home page.
While using the Self Counseling module:
6. If you receive the “DPS Core Error” or “Unable to Process Last Request” error message while in the Self Counseling module, do the following:
• Clear Internet cache
• Log out of DPS
• Log completely out of ETA
• Log Back into ETA and DPS
If the problem persists call the SRC Toll-Free (800) 462-2176 (option 5) for further assistance.
7. If you receive a “Timed Out” message:
a. Click on any other Tab at the top of the screen
b. After the other Tab loads Click back on the Self Counseling Tab. If the Self Counseling Tab doesn’t come up log out of DPS and then log completely out of ETA.
c. Call the SRC for further assistance.
After Self Counseling is completed:
A signed copy of your DD1299, DD1797, DD2278 (PPM) and Certification of Expense form MUST be provided to the TMO office to complete the booking process.
YOUR SHIPMENT WILL NOT BE BOOKED UNTIL THESE PAPERS ARE PROVIDED TO TMO AND THEY THEN SUMBIT YOUR SHPMENT FOR BOOKING.
8. You’ll receive an email identifying the moving company that is responsible for your move. The email should contain contact info. for that company. If you do not receive that info within two weeks of your requested pack out dates, contact your local transportation office for assistance.
Your Fairchild TMO also provides a courtesy copy of the shipment/carrier information, phone numbers etc for each shipment booked through this office
9. To file a Loss and Damage Report: Click on “Step 1 File a Loss/Damage Report” on http://www.move.mil/dod.htm
10. To file a Claim: Click on “Step 2 File a Claim” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides
Please contact the TMO office if you have difficulty filing your claim. We will walk you through the process with a counselor ready to assist you utilizing our cyber cafe
Monitor the wrapping and packing of your items. Make sure everything is wrapped individually and adequately. Make sure heavy items are not packed on top of light items. Do not allow your property to be taken to the warehouse to be packed without first consulting the TO.
Carefully read the inventory prepared by the TSP’s personnel before you sign. Look at it from time to time while the items are packed. Ensure all boxes and loose items are listed correctly on the inventory. If a box contains crystal, or ceramic figurines, make sure the inventory says “crystal” or “Hummel’s” or “Lladros,” etc., instead of a generic description such as “kitchen items” or “glass.”
A good inventory shows what you shipped and what condition the item was in at the time of pickup. If your inventory is inaccurate, tell the TSP’s representative, and write down why you disagree at the bottom of the inventory in the space marked for exceptions.
Do not argue with the TSP’s representative. If you have a problem, call your TO at once.
If you discover any loss and/or damage at the time of delivery, list all missing and or damaged items by appropriate inventory number on the DD Form 1840, Joint Statement of Loss or Damage at Delivery/Defense Personal Property Program Notification of Loss or Damage AT Delivery Form. Do not sign for services if the TSP did not perform them
Do not argue with the TSP. Contact the destination TO if problems arise.
Purpose of Pre-Move Survey: TSP or TSPs representative determines weight/volume of property to be packed/loaded, quantity and type of packing materials required, whether or not items require special crating (e.g., marble tops, artwork, grandfather clock), whether a Third-Party should be involved to disassemble certain objects (e.g., German Wall Unit, other specialized furniture/equipment). If a TSP/TSP representative feels special services are required that were not identified at the time of counseling, the TSP/TSP representative submits a request to the TO for review/approval. (The TO makes the final determination. If denied, you can request the TSP to provide specialized services, however, at your own expense).
TSP/TSP representative determines the number of days required to pack/pickup shipment.
TSP/TSP representative and you can negotiate pack, pickup and delivery dates during the Pre-Move Survey.
Use new, clean packing materials for linen, clothing, and bedding.
Wrap and protect all finished surfaces from marring or scratching; use furniture pads.
Should a member have irresolvable issues with the TSP during pickup or delivery, it is imperative for the member to call the local Transportation Office QA.
AMC bases will ensure their customers have access to QA via telephone number
AMC bases will perform 80% QA inspections on all IB/OB moves combined via either residence visit or telephonically
After delivery of your shipment, you will have the opportunity to complete a Customer Satisfaction Survey (CSS). This survey is very important since it impacts the quality ranking of Transportation Service Providers (TSPs). TSPs with better scores will be offered more shipments; therefore you have the opportunity to influence the selection of TSPs for your future shipments as well as the shipments of your fellow DoD personnel. Upon delivery of your shipment, you will automatically receive an email with a link to your CSS or you can access your survey by logging on to DPS and clicking on the CSS tab .
Keep your TSP and origin/destination TO informed of any changes to include pickup/delivery address, telephone number/e-mail address changes.
If unpacking is waived anytime during delivery, the TSP is not required to return later to unpack or remove debris.
Note: There are a variety of avenues for getting information out to the customer(s). (i.e., Smooth Move or Newcomer’s Briefing @ Family Readiness, pamphlets, base newspaper, town hall meetings, etc.)