Fairchild Personal Property, Passenger Travel

Fairchild Personal Property, Passenger Travel Personal Property Informational Page The personal property/passenger travel office is your central location to process household good shipment requests
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OVERVIEW What is DPS Counseling options 10 things customers need to know about DPS Customer rights Customer’s responsibilities (Origin/Destination) Transporation Service Providers (TSP) responsibilities Customer’s stop button during pickup or delivery Information to publicize to customers

Mission: To provide quality customer service for all branches of the service to ensure a smooth and seamless transition

12/20/2019

All members are responsible for clearing snow from all sidewalks, walkways and driveways if you are expecting a pack/pick-up or delivery of a household good shipment. Failing to clear any snow or ice WILL lead to delays to the pick-up or delivery of your property, and possible re-scheduling of dates.

12/13/2019

When PCSingoverseas, your first step is to complete and turn in the Fairchild Air Force Base 1546 Port Call Request to the TMO office. The Port Call provides TMO and MPF a 10 day travel window based on your report no later than date. MPF will not be able to process hard copy orders without a copy of a port call request signed by TMO. For more information, contact TMO at (509) 247-5815/2201

10/07/2019

Announcing our open house for our new offices. Open house will run this week during our normal customer service hours. A quick update, the room is 127, not 27.

10/05/2019

Its done, The move is complete and we open for regular business on 7 Oct 19. Come by and see the new office.

09/30/2019

The Fairchild Traffic Management office will be moving to a new location. The new address will be 220 W Bong St, Room 27. This is the same building as Finance, just the west wing. If you enter the building through the center doors, turn left and head away from finance. We will be the first door on the right after you leave the foyer. This move is effective the second week in October. The phone numbers will stay the same. The TMO will have limited services during the move.

08/22/2019

Government arranged transportation requires a minimum of 28 days from the date of booking to the fist pack date! This requirement has come down from higher HQ.

03/28/2017

Government arranged transportation requires a minimum of 21 days from the date of booking to the fist pack date! This requirement has come down from higher HQ.

07/20/2012

Customers who self counsel within DPS need to turn in their signed documents to our office along with a complete copy of orders so our office can enter the required TMO data and submit for booking. Failure to provide these documents to the personal property office will result in your shipment not getting booked. Our office/JPPSO, requires 21 days from the date we RECEIVE the signed documents and orders to obtain your requested dates.

05/18/2012
DPS DOD Customer Registration

Who can self-counsel:

1. Anyone who has done a military move may self-counsel, with the following exception:
- Retirement
- Separation
- First time movers
- Local moves and Direct Procurement Method (DPM)--shipments under 1000 lbs.
- Non-temporary storage (NTS). Although there is a radio button to select NTS in DPS, it does not work. The personal property office must create this shipment in our old system.

Top 10 Things Customers Must Know Before Using Defense Personal Property System (DPS)

Before beginning the Self Counseling process:

1. Obtain a Log In from Electronic Transportation Acquisition (ETA) at www.move. Once you register you will receive a password from "ETA". Make sure you keep this password as you will be using it throughout your move.

2. If you already have a DPS account but cannot remember the password, select the red forgot my password button and they will send you a new one. You do not need to re-register for a DPS account, just reset your password.

2. If you have difficulty registering or resetting your password, contact the System Response Center (SRC) Help Desk Toll Free Number (800) 462-2176 for assistance.

3. Ensure the Personal Computer (PC) used has Internet access.
a. Apple or Macintosh Web Browsers are currently not compatible for use with DPS.
b. Pop Up Blocker must be turned off for DPS to function properly.

4. Ensure you have a valid civilian electronic email account (yahoo, hotmail, gmail, etc.). Any email account that is not an official government or a military email account is a civilian account. If you do not have a civilian account, you should create one before you start your self counseling.

5. Review the Training Tab information in the upper right corner of the DPS Customer’s home page.

6. The personal property office has an excellent DPS user guide that walks you through the entire process, from registration to printing out your forms. Feel free to drop by and get this handy guide.

After Self Counseling is completed:

7. If you are doing a government contracted move, print out the DD1299 and DD1797 for "each" shipment NOTE: Members transferring OCONUS, unless it is a remote assignment, may have both household goods (HHG), and unaccompanied (UB). These will be done as two separate shipments and will need the DD1299/DD1797 for both shipments. As mentioned earlier, if you are also entitled to NTS storage. The personal property office will create this paperwork for you to sign.

8. SIGN and DATE in the customer signature block of both forms. Turn in the signed documents with a copy of you from orders to the personal property office as soon as you finish. We prefer you bring the documents to us, however, if that is not possible, you may send your documents as a PDF file to [email protected]. We WILL NOT accept Jpg or camera photos of your documents. If you do email your form, we highly recommend you call our office at 509-247-5815 to ensure your documents are good to go for submission to JPPSO for booking. NOTE: Members will not be able to print any of the PPM(DITY) paperwork until after our office has entered the funding from your orders.

9. You should receive an email identifying the moving company (Transportation Service Provider or TSP) that will be responsible for your move. The email should contain contact information for that company. If you do not receive that information within two weeks of your requested pack out dates, contact your local transportation office for assistance.

9. To file a Loss and Damage Report Click on “Step 1 File a Loss/Damage Report” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides

10. To file a Claim: Click on “Step 2 File a Claim” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides

Address

220 W Bong St, Bldg 2245, Rm 127
Fairchild Air Force Base, WA
99011

General information

Base Scales are no longer available. Contact the personal property section for a list of local certified scales Requirements prior to setting of shipment: •Member must have hard copy of orders •Member must provide TMO 28 days notice from date of briefing to date of pickup to request booking by JPPSO •Allow 30-45 days notice during peak move season, i.e., Apr-Aug DEFENSE PERSONAL PROPERTY SYSTEM (DPS) PROVIDES CUSTOMERS: The ability to self-counsel and submit your application online, instead of traveling to a Transportation Office (TO) The ability to track your shipment through DPS or Interactive Voice Response (IVR) The option to file a claim online, and to settle directly with your moving company, also called the Transportation Service Provider or TSP Full Replacement Value (FRV) of lost and damaged goods, as opposed to depreciated value offered in the past The opportunity to make sure only quality, reputable companies handle and ship your personal belongings, and those of your fellow service members and DoD civilians, by completing the Customer Satisfaction Survey (CSS) CUSTOMER OPTIONS With the release of DPS, you now have two options on how you complete your counseling process. 1. You can sit with a personal property counselor, by contacting your local Personal Property Processing Office (PPPO)/Transportation Office and schedule an appointment. -Or- 2. You can log into DPS and perform an online self counseling. DPS will review your entitlements with you, and walk you through the process of setting up your move. CATEGORIES PROHIBITED FOR SELF COUNSELING If this is your first personal property move. If this is your last personal property move (retirement or separation). If you are not the property owner and using a Power of Attorney. If you are moving personal property as “next of kin” or are a Summary Courts Officer. Note: If customer falls into any of these categories he/she must contact the local transportation office to initiate move. 10 THINGS CUSTOMERS NEED TO KNOW ABOUT DPS Before beginning the Self Counseling process: 1. Obtain a Log In from Electronic Transportation Acquisition (ETA) at https://eta.sddc.army.mil/ETASSOPortal/default.aspx 2. If an “Authentication Error” notification is received, contact the System Response Center (SRC) Help Desk Toll Free Number (800) 462-2176 for assistance. The TMO office has a small cyber café set up to assist members who wish to self-counsel with assistance from a counselor. We do request you obtain your DPS log in prior to coming to the office to do a proctored self-counseling 3. Ensure the Personal Computer (PC) used has Internet access. a. Apple or Macintosh Web Browsers are currently not compatible for use with DPS. b. Pop Up Blocker must be turned off for DPS to function properly. 4. Ensure you have a valid civilian electronic email account (yahoo, hotmail, gmail, etc.). Any email account that is not an official government or a military email account is a civilian account. If you do not have a civilian account, you should create one before you start yourself counseling. 5. Review the Training Tab information in the upper right corner of the DPS Customer’s home page. While using the Self Counseling module: 6. If you receive the “DPS Core Error” or “Unable to Process Last Request” error message while in the Self Counseling module, do the following: • Clear Internet cache • Log out of DPS • Log completely out of ETA • Log Back into ETA and DPS If the problem persists call the SRC Toll-Free (800) 462-2176 (option 5) for further assistance. 7. If you receive a “Timed Out” message: a. Click on any other Tab at the top of the screen b. After the other Tab loads Click back on the Self Counseling Tab. If the Self Counseling Tab doesn’t come up log out of DPS and then log completely out of ETA. c. Call the SRC for further assistance. After Self Counseling is completed: A signed copy of your DD1299, DD1797, DD2278 (PPM) and Certification of Expense form MUST be provided to the TMO office to complete the booking process. YOUR SHIPMENT WILL NOT BE BOOKED UNTIL THESE PAPERS ARE PROVIDED TO TMO AND THEY THEN SUMBIT YOUR SHPMENT FOR BOOKING. 8. You’ll receive an email identifying the moving company that is responsible for your move. The email should contain contact info. for that company. If you do not receive that info within two weeks of your requested pack out dates, contact your local transportation office for assistance. Your Fairchild TMO also provides a courtesy copy of the shipment/carrier information, phone numbers etc for each shipment booked through this office 9. To file a Loss and Damage Report: Click on “Step 1 File a Loss/Damage Report” on http://www.move.mil/dod.htm 10. To file a Claim: Click on “Step 2 File a Claim” on http://www.move.mil/dod.htm#beforeBegin_dpsHowToGuides Please contact the TMO office if you have difficulty filing your claim. We will walk you through the process with a counselor ready to assist you utilizing our cyber cafe Monitor the wrapping and packing of your items. Make sure everything is wrapped individually and adequately. Make sure heavy items are not packed on top of light items. Do not allow your property to be taken to the warehouse to be packed without first consulting the TO. Carefully read the inventory prepared by the TSP’s personnel before you sign. Look at it from time to time while the items are packed. Ensure all boxes and loose items are listed correctly on the inventory. If a box contains crystal, or ceramic figurines, make sure the inventory says “crystal” or “Hummel’s” or “Lladros,” etc., instead of a generic description such as “kitchen items” or “glass.” A good inventory shows what you shipped and what condition the item was in at the time of pickup. If your inventory is inaccurate, tell the TSP’s representative, and write down why you disagree at the bottom of the inventory in the space marked for exceptions. Do not argue with the TSP’s representative. If you have a problem, call your TO at once. If you discover any loss and/or damage at the time of delivery, list all missing and or damaged items by appropriate inventory number on the DD Form 1840, Joint Statement of Loss or Damage at Delivery/Defense Personal Property Program Notification of Loss or Damage AT Delivery Form. Do not sign for services if the TSP did not perform them Do not argue with the TSP. Contact the destination TO if problems arise. Purpose of Pre-Move Survey: TSP or TSPs representative determines weight/volume of property to be packed/loaded, quantity and type of packing materials required, whether or not items require special crating (e.g., marble tops, artwork, grandfather clock), whether a Third-Party should be involved to disassemble certain objects (e.g., German Wall Unit, other specialized furniture/equipment). If a TSP/TSP representative feels special services are required that were not identified at the time of counseling, the TSP/TSP representative submits a request to the TO for review/approval. (The TO makes the final determination. If denied, you can request the TSP to provide specialized services, however, at your own expense). TSP/TSP representative determines the number of days required to pack/pickup shipment. TSP/TSP representative and you can negotiate pack, pickup and delivery dates during the Pre-Move Survey. Use new, clean packing materials for linen, clothing, and bedding. Wrap and protect all finished surfaces from marring or scratching; use furniture pads. Should a member have irresolvable issues with the TSP during pickup or delivery, it is imperative for the member to call the local Transportation Office QA. AMC bases will ensure their customers have access to QA via telephone number AMC bases will perform 80% QA inspections on all IB/OB moves combined via either residence visit or telephonically After delivery of your shipment, you will have the opportunity to complete a Customer Satisfaction Survey (CSS). This survey is very important since it impacts the quality ranking of Transportation Service Providers (TSPs). TSPs with better scores will be offered more shipments; therefore you have the opportunity to influence the selection of TSPs for your future shipments as well as the shipments of your fellow DoD personnel. Upon delivery of your shipment, you will automatically receive an email with a link to your CSS or you can access your survey by logging on to DPS and clicking on the CSS tab . Keep your TSP and origin/destination TO informed of any changes to include pickup/delivery address, telephone number/e-mail address changes. If unpacking is waived anytime during delivery, the TSP is not required to return later to unpack or remove debris. Note: There are a variety of avenues for getting information out to the customer(s). (i.e., Smooth Move or Newcomer’s Briefing @ Family Readiness, pamphlets, base newspaper, town hall meetings, etc.)

Opening Hours

Monday 08:00 - 15:00
Tuesday 08:00 - 15:00
Wednesday 08:00 - 15:00
Thursday 08:00 - 14:00
Friday 08:00 - 14:00

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