City of Flint Office of the Ombudsperson

City of Flint Office of the Ombudsperson If you have any complaints against any city department or agency, you should give us a call or send

06/16/2022

Phone Office Hours 810-237-2020
8:30 a.m. – 4:30 p.m.
Walk-in Office Hours
9:00 a.m. – 3 p.m.
Please call 810-237-2020 for an appointment outside of walk-in hours

Closed for lunch

06/16/2022

The Genesee County Health Department is recommending no contact with the Flint River from Stepping Stone Falls to Willard Road in Genesee County. This includes, but is not limited to, swimming, kayaking, fishing, and consuming fish.

This order may be updated as the investigation by EGLE and local first responders progresses.

Water filters available from the City of Flint. Available at City Hall daily. You can also come to the Housing fair toda...
04/27/2022

Water filters available from the City of Flint. Available at City Hall daily. You can also come to the Housing fair today from 11-3 at Riverside Tabernacle 429 CHAVEZ DRIVE.

03/31/2022
03/29/2022

Join us for a virtual community conversation about the Human Relations Commission.

Join us for a virtual community conversation about the Human Relations Commission.
03/24/2022

Join us for a virtual community conversation about the Human Relations Commission.

01/20/2022
Community Event 10/30/21
10/20/2021

Community Event 10/30/21

10/19/2021

What is an Ombudsman?

10/06/2021
Community cleanups happening May 15. We don’t have to wait until then. If you see blight report it. There are also orga...
04/22/2021

Community cleanups happening May 15. We don’t have to wait until then. If you see blight report it. There are also organizations that help with organizing neighborhood cleanups.

Vote on how Mott should grant $1 million for Flint neighborhoods
07/30/2020
Vote on how Mott should grant $1 million for Flint neighborhoods

Vote on how Mott should grant $1 million for Flint neighborhoods

In November, the Mott Foundation announced we would give $1 million in grants in 2020 to strengthen Flint neighborhoods, and now it’s time for you to tell us where those dollars should go!

06/27/2020
06/27/2020

Beautiful day in front of City Hall!

Lang will be working on Welch Blvd this week and next and door knocking on the neighboring streets.
06/24/2020

Lang will be working on Welch Blvd this week and next and door knocking on the neighboring streets.

A resident provided the Ombudsperson with these photos of trash that has not been collected in three months! This is una...
06/12/2020

A resident provided the Ombudsperson with these photos of trash that has not been collected in three months! This is unacceptable. Do you know of areas where trash is not being collected? Contact us!

06/11/2020

Have you or someone you know experienced problems getting water re-connected? If so, please contact us! See the Governors Executive Order below:

Acting under the Michigan Constitution of 1963 and Michigan law, I order the following:



A public water supply must restore water service to any occupied residence where water service has been shut off due to non-payment, so long as the public water supply does not have reason to believe that reconnection would create a risk to public health (e.g., due to cross-contamination). To facilitate the restoration of water service, a public water supply must immediately make best efforts to determine which occupied residences within their service areas do not have water service. For purposes of this order, a public water supply’s “service area” means the area for which the public water supply collects payment for water service.

If a public water supply determines that any occupied residences within its service area have had water service shut off for any reason other than non-payment or that reconnection would create a risk to public health, it must make best efforts to remedy such conditions and restore water service to such occupied residences as soon as possible.


As soon as possible and no later than April 12, 2020, all public water supplies that have used water shutoffs as a remedy for non-payment within the last year must report to the State Emergency Operations Center regarding access to water in their service areas. The report must include:


An account of what efforts have been made to determine which occupied residences within the public water supply’s service area do not have water service.


The number of occupied residences within the public water supply’s service area that do not have water service as a result of a shutoff due to non-payment.


The number of occupied residences within the public water supply’s service area that do not have water service as a result of any reason other than non-payment.


A certification, if true, that best efforts have been exercised to determine which occupied residences within the service area do not have water service; that, to the best of the public water supply’s knowledge, no occupied residences have their water service shut off due to non-payment; that the public water supply has reconnected water service for all occupied residences that can be reconnected without creating a risk to public health; and that the public water supply has exercised best efforts to remedy the conditions that prevent reconnection due to a risk to public health.


If a public water supply submits a report under section 3 of this order that does not meet all of the requirements described in section 3, then the public water supply must submit a supplemental report every 30 days until it submits a report that meets all of section 3’s requirements.


Nothing in this order abrogates the obligation of a resident to pay for water, prevents a public water supply from charging any customer for water service, or reduces the amount a resident may owe to a public water supply.


This order is effective immediately and continues until the termination of the state of emergency under section 3 of Executive Order 2020-4.


Given under my hand and the Great Seal of the State of Michigan.

Do it by mail, by phone, online, but do it now!https://mivoicecounts.org www.2020census.gov(844) 320-2020 (English)(844)...
06/11/2020
Home | MNA - MiVoiceCounts

Do it by mail, by phone, online, but do it now!
https://mivoicecounts.org www.2020census.gov
(844) 320-2020 (English)
(844) 468-2020 Spanish)
(844) 291-2020 (Mandarin)
(844) 398-2020 (Cantonese)
(844) 416-2020 (Arabic)

When Everyone Counts. Everyone Wins!​ Hey, Michigan,Things like school lunches, medical care, roads and bridges and education programs all depend on census data to get the most funding possible.It takes less than 10 minutes to fill out the nine questions on the census. Do it online today at 2020ce...

06/10/2020
Have you had problems getting your trash collected?
06/10/2020
Flint puts garbage contractor on notice for ‘service failures’

Have you had problems getting your trash collected?

The city of Flint says Republic Services is in breach of its contract for what it calls “widespread service failures" and is demanding the company resume weekly collection of trash, recycling, and yard waste.

Be sure to send in your census information. As of now, Flint stands to lose over 1 TRILLION dollars in federal funding ...
05/29/2020

Be sure to send in your census information. As of now, Flint stands to lose over 1 TRILLION dollars in federal funding due to the low census turnout...BE COUNTED!!

05/25/2020
Visit Consumers Energy to see if you qualify!
05/22/2020

Visit Consumers Energy to see if you qualify!

Timeline photos
05/19/2020

Timeline photos

Attention all families of students entering grades 9-12: Flint Community Schools is offering an opportunity for dual enrollment with our local college partners, including Mott Community College, UofM Flint and Kettering University. To apply, please click the link below:
https://bit.ly/36fUdOM

COVID-19 testing sites
05/18/2020

COVID-19 testing sites

City of Flint Customer Service still closed Monday, May 18
05/18/2020
City of Flint Customer Service still closed Monday, May 18

City of Flint Customer Service still closed Monday, May 18

Notice from the City of Flint, announced today (Sunday) For Immediate Release: City of Flint Customer Service remains temporarily closed The City of Flint’s customer service department will remain …

05/08/2020
05/06/2020
We are open!

We are taking complaints via phone, email or online!

Yes, the Office of the Ombudsperson is open. You can file a compliant online
04/28/2020
Ombudsperson

Yes, the Office of the Ombudsperson is open. You can file a compliant online

Contact Information Email: [email protected] Phone Number: 810-237-2020 Complaint Form

04/24/2020
Waste pickup will resume as normal!
04/23/2020

Waste pickup will resume as normal!

Mortgage relief
04/23/2020

Mortgage relief

Genesee Health System launches mobile COVID-19 testing
04/23/2020
Genesee Health System launches mobile COVID-19 testing

Genesee Health System launches mobile COVID-19 testing

Genesee Health System launches mobile COVID-19 testing Posted by: Marjory Raymer FLINT, Michigan—Genesee Health System will launch a mobile testing unit to help increase COVID-19 testing availability, especially in hard-to-reach Flint neighborhoods. Details are still being worked out, but mobile t...

04/20/2020

Address

Flint, MI
48502

Opening Hours

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

Telephone

+1 810-766-7015

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What is an Ombudsman?

Beautiful day in front of City Hall!

We are open!
We are open!

We are taking complaints via phone, email or online!

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Comments

Watch this video! The officer using pointing his strobe light into these guys cameras is breaking the law. It's unbelievable the arrogance and unprofessional behavior of these police officers. Citizens need to see that they are removed from the public payroll!
These are some pictures what my basement look like after 2 years, you will see my hands underneath this pipe where the water is dripping down along this pipe into a hole that gets flooded and then go through my basement floor, I hope there's no one else is going through this problem that I'm going through smelling mildew every day and night and getting rid of your the the furniture clothes etc
I've been dealing with this water Pipeline and meter leaking in my basement since 2019, causing my house to smell like mildew, to try to reduce the smell of this mildew I had to get rid of lots of stuff in my basement, I've been getting the runaround with the city of Flint fast start and Rowe professional service, about taking care of this problem, this d***o smell if coughing me nothing but more health problems frustration can't sleep because of this smell, and I can't get any help from anyone,
We will be working on Welch Blvd this week and next and door knocking on the neighboring streets.
https://youtu.be/EvKXe6lOEc8

Excellent job Mrs. Dorsey!! The city is proud to call you our Ombudsperson!!
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