Milcrofton Utility District

10/07/2024

On 10/6/2024 our customer portal system had an error in the calculation on the meter data it receives and then computes customer usages to send out abnormally high or potential leak notifications. That error only impacted the customer portal and automated notification system only. Milcrofton was not hacked or had any information compromised. It was simply a software issue and we appoligize for any inconvenience it may have caused.

The problem has been corrected, portal data updated, and another notification explaining there was an error was to be sent to all those customers that received the initial error message. Again we are sorry for any issues this may have caused and we'll continue to strive to offer the best customer service possible like the notification features offered from our customer portal.

06/21/2024

Please visit our website and view the lawn irrigation notice.

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

01/17/2024

Please leave your water running at a trickle just past a steady drip especially when the forecast is in the teens and single digits. This morning the feel like temperature is -6 degrees. Leaving water running will be less expensive than having a pipe burst and will not cause you the inconvenience of not having water when you need it.

Always feel free to call us for assistance.

12/19/2022

It is that time of year that colder weather is upon us. Consider leaving a faucet at the far end of your house dripping steadily to keep water moving so it does not freeze. Also consider leaving a used welcome mat (with rubber backing) over your meter box to hold in the ground heat or a bale of straw on top of the water meter box to prevent your service from freezing.

If you are going out of town turn off the service at the meter box and open your waterlines in the house to drain the lines and allow air into the pipes for expansion should they freeze (don't forget to turn off any faucets after draining the waterlines). One customer stated the HOA won't allow a welcome mat over the water meter or a bale of straw on the meter box. Consider running an extension cord and using some electrical heat wrap to keep things warm in the meter box as an alternative. Any of these suggestions above will be helpful when battling the artic air that's headed our way.

02/08/2022

We're conducting a survey for the Environmental Protection Agency. Please complete the following form if your a customer and your home was built prior to 1986.

We’re conducting a Lead & Copper Survey for the Environmental Protection Agency requirements to identify possibly health risks to our customers. Please complete the Lead & Copper Survey if your home was built prior to 1986 and email the form to [email protected].

10/08/2021

Milcrofton received the official presentation of the 2020 Excellence in Water Quality Award at the 2021 Governor's Environmental Stewardship Awards Ceremony on October 4, 2021.

Pictured left to right is
1) David Salyers, Commissioner - Tennessee Department of Environment and Conservation
2) Mike Jones, General Manager - Milcrofton Utility District
3) Bill Lee, - Tennessee Governor

07/19/2021

Portal / App users - Please save the portal phone number in your phone so that you recognize the number for notifications being sent. (615) 819-4529

Please add two zeros (00) in front of you account number listed on your bill when setting up an online account for the very first time. Setting up an online account is how you gain access to your hourly meter reads and to setup notifications from the app or online portal.

07/16/2021

Do you have the Milcrofton App yet?

Go to the Google Play Store or Apple App Store and download the Milcrofton App today.

To connect the app to you online account go to milcrofton.com - Pay Your Bill tab - Online Bill Pay tab. Log into your account or setup your account for first time users. Then click Usage Detail or View Detail Consumption to get to the Milcrofton online app. Once your there on the Account Summary tab to the right is a picture of a smart phone. Click the smart phone picture to get the QR code to link your smart phone or tablet to the app you downloaded in the Google Play Store or the App Store.

You can then get usage history, trends, and set up alerts.

05/21/2021

We want to congratulate our very own Kevin Davis, Operations Supervisor, for winning Tennessee Association of Utility Districts - Water Operator of the Year Award. Kevin's hard work for our system was recognized and honored through this award. We're proud of him and congratulate him on receiving this honor. Kevin is pictured on the left receiving his award from TAUD President - Pat Riley.

12/21/2020

On December 9th the Greater Nashville Regional Council (GNRC) announced its 2020 Local Government Awards winners. Milcrofton was recognized for Excellence in Public Works & Utility Infrastructure.

www.milcrofton.com/wp-content/uploads/Local-Government-Award-Press-Release.pdf

08/19/2020

Check out Tennessee Department of Environment and Conservation video on our recent award from the Governor's office. The Governors Environmental Stewardship Award ceremony was postponed until next year. We'll share more once we officially receive the award next summer. We're honored to receive recognition on all the hard work the staff of Milcrofton has put into improving our water system for our customers.

https://www.facebook.com/watch/?v=753162272148883

06/11/2020

http://www.williamsonherald.com/features/milcrofton-utility-district-wins-environmental-stewardship-award/article_da2cfcaa-a92a-11ea-9425-f7f5a6ef7bf2.html

Tennessee Gov. Bill Lee and Tennessee Department of Environment and Conservation Commissioner David Salyers recently announced the winners of the 2020 Governor’s Environmental Stewardship Awards.