Twin County E-911

08/26/2026

08/26/2026

Happy Birthday Abbie & Matt!

08/14/2026

Emergency Medical Dispatch (EMD) training teaches 911 dispatchers how to recognize and manage medical emergencies over the phone while professional responders are being sent to the scene.

Dispatchers learn how to:

*Quickly identify the type and severity of a medical emergency.

*Provide lifesaving pre-arrival instructions, including CPR, choking assistance, bleeding control, childbirth, and other emergency instructions.

*Use standardized protocols to ensure callers receive consistent and appropriate instructions.

*Prioritize medical calls and dispatch the appropriate EMS response.

*Keep callers calm while gathering critical information.

*Recognize time-critical emergencies such as cardiac arrest, stroke, severe bleeding, and respiratory distress.

*Provide instructions and support until EMS arrives.

*Understand the importance of clear communication between dispatchers and field responders.

A huge thank you to Abbie & Andrew for spending the past week training our new dispatchers and preparing them for what to expect on both sides of the radio—Police, Fire, and EMS. Their knowledge, experience, and dedication are invaluable in helping our new dispatchers understand not only how to answer the call, but also how their work directly impacts the responders in the field.

Thank you to all of the agencies who helped make this week of training possible! Your time, support, and willingness to share your knowledge with our new dispatchers are greatly appreciated.

This week was about more than learning protocols—it was about building teamwork, understanding the role of each discipline, and preparing our dispatchers to be the Critical Link between the public and the first responders who serve them.

Great job, everyone! 👏🚔🚒🚑📞

08/04/2026

🎉 Come Join Us Tonight at National Night Out in Galax! 🎉

Come out and meet some of our Twin County E-911 dispatchers and put a face to the voice you hear on the other end of the phone/radio! 📞🚨

We’d love to see you, say hello, and give you a chance to learn more about what we do and the people behind the scenes who are always ready to answer the call.

📍 National Night Out – Galax
👋 Come meet your local first responders and community partners!

We hope to see you tonight! 💛🖤

07/31/2026

🚁 BIG NEWS! 🚁

We’re excited to announce that AirCare is expanding!

Coming Spring 2027, AirCare will open its 4th base at Twin County Airport in Hillsville, Virginia.

This expansion represents our continued commitment to providing rapid, lifesaving air medical transport and improving access to critical care for the communities we serve throughout the region.

We’re proud to grow our reach, strengthen our partnerships, and bring advanced emergency care closer to those who need it most.

Stay tuned for more updates as we prepare for this exciting new chapter!

07/29/2026

Calm under Pressure, Focused on Service, Committed to Community!
We don't just answer calls.... We make a Difference!
Thank you Josh for the design!

07/20/2026

Representing Twin County E-911 at Be the Difference Conference 2026

07/20/2026

Welcome to theTeam!

07/15/2026

Happy Birthday Jonathan!