05/26/2026
Public Safety Dispatchers
The City of Gardner is taking applications for full time Public Safety Dispatchers. This position is responsible for receiving all incoming emergency 911 calls, information, administrative and non-emergency requests for service for the City of Gardner Public Safety Department. Also receives all emergency 911 calls for service for Police, Fire Department and EMS – Private Ambulance Service. The public safety dispatcher is expected to perform technical and clerical work involved in the operations of a twenty-four (24) hour, seven (7) day a week emergency communications dispatch center that has rotating shifts.
Duties and Responsibilities:
Responsible for receiving and processing both non-emergency and emergency 911 calls from public requesting police, fire, EMS or other emergency services.
Determine the nature and location of emergency;
Determine priorities and dispatch police, fire EMS or other emergency units as necessary and in accordance with established policy and procedures.
Maintain contact, status and location of police, fire and EMS units.
Monitor direct emergency alarms.
Enter, update and retrieve information form a variety of computer systems.
Receive and process multiple requests for information simultaneously. Requests will be processed accurately and in a timely fashion.
Monitor complex public safety radio frequencies simultaneously.
Operate a variety of communications equipment, including radio consoles, telephones, computer systems, closed circuit camera systems and alarm monitoring equipment.
Perform technical and clerical work involved in the operation of a 24 hour/7 day/week emergency communications dispatch center with rotating shifts.
Performs cell watches for individuals in custody per Police Department regulations.
Qualifications
• Preferred certifications in EMD, CPR, NextGen 911, APCO PST 1, CJIS. If not current, ability to obtain mandatory certifications within two (2) months of hire. • Strong communication skills, both written and verbal, including the ability to speak English in a clear and concise manner. • Basic computer keyboard familiarity (30 wpm). • Ability to multi-task. • Must be capable of working in high stress environment and good customer service skills when working with the general public as well as co-workers in a positive manner. • Shift work including overnights, holidays, weekends. • Overtime required
Miscellaneous Information
If you are interested and qualified, please submit a letter of interest and resume to Amanda Morse, Human Resources Director, City of Gardner, 95 Pleasant Street, Gardner, MA 01440 or via e-mail to [email protected].
