08/12/2026
We're aware that a recent iOS update is causing Hoopla to crash for some patrons, and we're sorry for the disruption to your reading, watching, and listening.
While we work on a permanent fix, here's a temporary workaround that's resolved the issue for most affected patrons:
1. Delete the Hoopla app from your device
2. Restart your device
3. Reinstall Hoopla from the App Store
We've submitted an updated version of the app to Apple for review, and we're actively monitoring that process. We don't have an exact timeline to share yet, since review times are outside our control, but we'll be sure to share with you as soon as the fix is live.
Thank you for your patience,
Your Hoopla Digital Team
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