05/14/2026
We are ecstatic to announce that our very own Senior Supervisor K. Zimmerman received the North Carolina Chapter of the National Emergency Number Association's Supervisor of the Year award last week in Wilmington, NC. Part of her nomination is cited below:
"K. Zimmerman is an exceptional supervisor whose leadership has had a meaningful and measurable impact on her team and agency. Since becoming a Senior Supervisor in 2022, she has demonstrated the ability to create a positive, accountable, and high-performing team environment on night shift. Under her leadership, morale and engagement improved significantly. Observable changes included reduced unscheduled absences, increased peer interaction, and stronger team cohesion. At least five telecommunicators who had previously requested transfer to day shift chose to remain on her squad, many declining the opportunity multiple times. These decisions reflect the trust she has earned and the strength of the work environment she created. She leads with consistency, fairness, and professionalism. She addresses challenges directly, does not allow negativity to persist, and supports her team while maintaining high standards of performance. She has also played a key role in developing future leaders, encouraging team members to pursue advancement and succeed in new roles. In addition to her impact on team culture, she has made significant contributions to the agency’s transition to a new CAD system. She has dedicated more than 200 hours beyond her regular duties to ensure the system supports telecommunicators and enhances service delivery for Law, Fire, and EMS responders. Her leadership reflects a strong commitment to both people and performance. She strengthens her team, supports her agency, and contributes to the advancement of the profession. For these reasons, she is highly deserving of recognition as NC NENA Communications Supervisor of the Year."
Congratulations on this well deserved recognition!
