Capital Region Water

Capital Region Water Provider of Drinking Water, Wastewater, and Stormwater Services to the Harrisburg Area. We're investing in our community from raindrop to river.

We'll be using this page to keep our customers posted with alerts, news, pictures, and more. We want our customers to be informed and show them their water bills at work.

Operating as usual

Everyone has a role in protecting our water resources. CRW is committed to collaboration for the betterment of our city....
11/03/2021

Everyone has a role in protecting our water resources. CRW is committed to collaboration for the betterment of our city. We look forward to partnering w/ recently elected and returning city officials on investments in infrastructure to build on this foundation for future growth!

👏👏👏

Everyone has a role in protecting our water resources. CRW is committed to collaboration for the betterment of our city. We look forward to partnering w/ recently elected and returning city officials on investments in infrastructure to build on this foundation for future growth!

👏👏👏

Thanks to TheBurg for this brief about Capital Region Water’s inclusion in this important report by the U.S. Environment...
11/02/2021

Thanks to TheBurg for this brief about Capital Region Water’s inclusion in this important report by the U.S. Environmental Protection Agency “anchor institutions.” Anchor institutions are rooted in a specific location and have a long-term interest in the economic and social vitality of the surrounding community. Their missions are tied directly to the provision of critical services that increase the well-being of the community. It is an honor to be included in this report. Check it out here:https://www.epa.gov/system/files/documents/2021-09/anchor-institutions_report.pdf

Thanks to TheBurg for this brief about Capital Region Water’s inclusion in this important report by the U.S. Environmental Protection Agency “anchor institutions.” Anchor institutions are rooted in a specific location and have a long-term interest in the economic and social vitality of the surrounding community. Their missions are tied directly to the provision of critical services that increase the well-being of the community. It is an honor to be included in this report. Check it out here:https://www.epa.gov/system/files/documents/2021-09/anchor-institutions_report.pdf

Capital Region Water will begin temporarily pumping and treating water from our backup water source, the Susquehanna Riv...
11/01/2021

Capital Region Water will begin temporarily pumping and treating water from our backup water source, the Susquehanna River on November 8, 2021. Capital Region Water’s primary water source, the DeHart Reservoir will not be utilized during this time.

This short-term run is an industry best practice to ensure its reliability during a potential emergency. Capital Region Water is ensuring that we are well prepared to utilize both sources, as necessary.

All state and federal water quality standards will be met during this short-term run. Most customers won’t notice a difference, but we expect water treated from the Susquehanna River to be slightly harder than water from our primary source, the DeHart Reservoir. The short-term run will last approximately 14 days. On November 22, 2021, Capital Region Water will transition the water supply back to the DeHart Reservoir.

If you have any questions, please contact Customer Service Center at 888-510-0606.

Capital Region Water will begin temporarily pumping and treating water from our backup water source, the Susquehanna River on November 8, 2021. Capital Region Water’s primary water source, the DeHart Reservoir will not be utilized during this time.

This short-term run is an industry best practice to ensure its reliability during a potential emergency. Capital Region Water is ensuring that we are well prepared to utilize both sources, as necessary.

All state and federal water quality standards will be met during this short-term run. Most customers won’t notice a difference, but we expect water treated from the Susquehanna River to be slightly harder than water from our primary source, the DeHart Reservoir. The short-term run will last approximately 14 days. On November 22, 2021, Capital Region Water will transition the water supply back to the DeHart Reservoir.

If you have any questions, please contact Customer Service Center at 888-510-0606.

Happy Friday and congratulations to our October Employee of the Month, Marilyn McFadden!Marilyn is known to encourage em...
10/29/2021

Happy Friday and congratulations to our October Employee of the Month, Marilyn McFadden!

Marilyn is known to encourage employees to have safe and ergonomic work spaces thereby promoting a culture of safety for all CReW members.

With a strong commitment to our core value of “Flowing Together” by embracing unity and teamwork, and by her caring for each employee she assists, Marilyn is an outstanding member of our team and thereby has earned this prestigious award.

Show Marilyn some love in the comments below!!

Happy Friday and congratulations to our October Employee of the Month, Marilyn McFadden!

Marilyn is known to encourage employees to have safe and ergonomic work spaces thereby promoting a culture of safety for all CReW members.

With a strong commitment to our core value of “Flowing Together” by embracing unity and teamwork, and by her caring for each employee she assists, Marilyn is an outstanding member of our team and thereby has earned this prestigious award.

Show Marilyn some love in the comments below!!

Join us tonight!Our monthly Board meeting agenda has been posted to our website. There you will also find instructions f...
10/27/2021
Board Meetings - Capital Region Water

Join us tonight!

Our monthly Board meeting agenda has been posted to our website. There you will also find instructions for joining us either in-person or online.

See you tonight at 6pm!
https://capitalregionwater.com/board-meetings/

Home / Board Meetings Board Meetings Jump to: Documents | Calendar Capital Region Water is governed by a five-member, volunteer Board. Board members are appointed by the Mayor of the City of Harrisburg and approved by City Council. Under the Pennsylvania Municipality Authorities Act and Capital Regi...

Get ready for tomorrow! Our monthly Board meeting agenda has been posted to our website. You will also find instructions...
10/26/2021

Get ready for tomorrow! Our monthly Board meeting agenda has been posted to our website. You will also find instructions for meeting us either in-person or online.

Can’t wait to see you Wednesday at 6pm!

Get ready for tomorrow! Our monthly Board meeting agenda has been posted to our website. You will also find instructions for meeting us either in-person or online.

Can’t wait to see you Wednesday at 6pm!

10/21/2021

Today we Imagine a Day Without Water.
No water to drink, nothing to wash your veggies with, no flow in your shower?

Many Americans take water for granted every day. The 7th annual Imagine a Day Without Water raises awareness and educates Americans about the value of water.

Do you know where your water comes from? Head to our website to learn all about What We Do to provide the clean, safe water you need every day.
www.capitalregionwater.com/what-we-do/
#valuewater #imagineadaywithoutwater #harrisburgpa

Capital Region Water performs street sweeping in the City of Harrisburg as one method to prevent dirt and grit from ente...
10/13/2021

Capital Region Water performs street sweeping in the City of Harrisburg as one method to prevent dirt and grit from entering storm drains and reaching local waterways.

While the city is extra beautiful with the fall leaves changing colors; the beautiful fallen foliage can cause many issues. Capital Region Water asks for residents to help. If you notice inlets and storm drains covered with leaves or tree debris, please sweep them off or, in severe cases, contact Capital Region Water’s customer service center at 888-510-0606.

Keeping our city infrastructure operating well can be a united effort! We thank you for your help!

Read on for more Do’s and Don’ts this fall

The doors to the new Capital Region Water Customer Service Center at 3003 North Front Street, Harrisburg, PA are officia...
10/12/2021

The doors to the new Capital Region Water Customer Service Center at 3003 North Front Street, Harrisburg, PA are officially open for walk-in customers.
Customers of Capital Region Water will have the ability to handle such things as monthly bill pay, Customer Assistance enrollment, and much more.
English and Spanish speaking representatives are available for assistance Monday through Friday from 8:30 a.m. to 4:00 p.m.

In addition to walk-in service, CRW recently unveiled its new state-of-the-art drive-thru system to provide safe and efficient contactless transactions. Cash, check, and money order payments may also be made during Customer Service Center business hours.

COVID-19 protocols are still in place for those entering the building. Customers are expected to keep the number of people in their party to a minimum, wear masks when inside the building, and practice safe social distancing standards when interacting with individuals inside. For more information, or questions about our new facility, please contact the Customer Service Center at 888-510-0606.

The doors to the new Capital Region Water Customer Service Center at 3003 North Front Street, Harrisburg, PA are officially open for walk-in customers.
Customers of Capital Region Water will have the ability to handle such things as monthly bill pay, Customer Assistance enrollment, and much more.
English and Spanish speaking representatives are available for assistance Monday through Friday from 8:30 a.m. to 4:00 p.m.

In addition to walk-in service, CRW recently unveiled its new state-of-the-art drive-thru system to provide safe and efficient contactless transactions. Cash, check, and money order payments may also be made during Customer Service Center business hours.

COVID-19 protocols are still in place for those entering the building. Customers are expected to keep the number of people in their party to a minimum, wear masks when inside the building, and practice safe social distancing standards when interacting with individuals inside. For more information, or questions about our new facility, please contact the Customer Service Center at 888-510-0606.

We’re committed to ensuring minority, women & other disadvantaged business enterprises (MWDBE) have an equal opportunity...
10/05/2021

We’re committed to ensuring minority, women & other disadvantaged business enterprises (MWDBE) have an equal opportunity to participate in all construction-related contracts. In 2020, @CapRegionWater averaged 33% MWDBE participation w/ $2.9 million committed to MWDBE businesses. Check out our new website to learn more about our Business Diversity Program! https://capitalregionwater.com/resources/contractors-and-consultants/

We’re committed to ensuring minority, women & other disadvantaged business enterprises (MWDBE) have an equal opportunity to participate in all construction-related contracts. In 2020, @CapRegionWater averaged 33% MWDBE participation w/ $2.9 million committed to MWDBE businesses. Check out our new website to learn more about our Business Diversity Program! https://capitalregionwater.com/resources/contractors-and-consultants/

DYK: Harrisburg has 4,500 storm drains, all of which have been cleaned and inspected. We’re now on a cycle of continuous...
10/02/2021

DYK: Harrisburg has 4,500 storm drains, all of which have been cleaned and inspected. We’re now on a cycle of continuous maintenance & improvement, w/ @CapRegionWater crews cleaning 1,000+ storm drains annually. Follow our progress on our new geoHUB at our website capitalregionwater.com

Capital Region Water is launching a newly redesigned version of its website at https://capitalregionwater.com. The site ...
09/27/2021

Capital Region Water is launching a newly redesigned version of its website at https://capitalregionwater.com. The site provides a more attractive user-friendly experience for customers and visitors.

The site’s refreshed look, combined with its intuitive navigation, gives visitors additional capabilities when interacting with Capital Region Water online. Existing customers can still utilize the “Customer Portal” in the same way they did before, but new tabs and features such as “Customer Support” and “Resources” allow visitors to quickly navigate to the content they need. The website continues to feature a language translation option.

Capital Region Water is a dedicated team of professionals devoted to customer satisfaction and stewardship of our community’s water systems from raindrop to river. We strive to be a leading, innovative, and efficient water utility, focused on serving our community. This website is another step in our constant commitment to improving the customer experience.

Capital Region Water is launching a newly redesigned version of its website at https://capitalregionwater.com. The site provides a more attractive user-friendly experience for customers and visitors.

The site’s refreshed look, combined with its intuitive navigation, gives visitors additional capabilities when interacting with Capital Region Water online. Existing customers can still utilize the “Customer Portal” in the same way they did before, but new tabs and features such as “Customer Support” and “Resources” allow visitors to quickly navigate to the content they need. The website continues to feature a language translation option.

Capital Region Water is a dedicated team of professionals devoted to customer satisfaction and stewardship of our community’s water systems from raindrop to river. We strive to be a leading, innovative, and efficient water utility, focused on serving our community. This website is another step in our constant commitment to improving the customer experience.

Happy Friday & big congratulations to our September employee of the month, Matt Chisnell!!On August 23, 2021, a contract...
09/24/2021

Happy Friday & big congratulations to our September employee of the month, Matt Chisnell!!

On August 23, 2021, a contractor working for CRW was repairing a sinkhole in Capitol Park. At 11 p.m., a communication ductbank collapsed in the open trench. Even though he had worked a full day’s shift, Matt Chisnell arrived back onsite at midnight and called an emergency crane to hold up the collapsed communication ductbank.

He remained onsite until 2:30 a.m. coordinating the repair with our CReW, the engineer, our contractor, the Department of General Services, the Capitol Police, and the emergency crane company. Use of the crane prevented further damage to the communication ductbank. His quick thinking avoided outages to the Capitol complex, prevented expensive damages, and saved CRW from negative publicity.

Our contractor estimated if the wires had been severed due to further collapse, the cost for repair would have exceeded $100,000.

Mr. Chisnell strongly exhibits our core values in his dedication, his teamwork, and his concern for our customers and thereby has earned this prestigious award.

Let’s hear it for Matt!!

Happy Friday & big congratulations to our September employee of the month, Matt Chisnell!!

On August 23, 2021, a contractor working for CRW was repairing a sinkhole in Capitol Park. At 11 p.m., a communication ductbank collapsed in the open trench. Even though he had worked a full day’s shift, Matt Chisnell arrived back onsite at midnight and called an emergency crane to hold up the collapsed communication ductbank.

He remained onsite until 2:30 a.m. coordinating the repair with our CReW, the engineer, our contractor, the Department of General Services, the Capitol Police, and the emergency crane company. Use of the crane prevented further damage to the communication ductbank. His quick thinking avoided outages to the Capitol complex, prevented expensive damages, and saved CRW from negative publicity.

Our contractor estimated if the wires had been severed due to further collapse, the cost for repair would have exceeded $100,000.

Mr. Chisnell strongly exhibits our core values in his dedication, his teamwork, and his concern for our customers and thereby has earned this prestigious award.

Let’s hear it for Matt!!

Join us tomorrow for some exciting updates from CRW!For your convenience, we will continue to offer the public access to...
09/21/2021

Join us tomorrow for some exciting updates from CRW!

For your convenience, we will continue to offer the public access to these meetings virtually.

Due to our offices still being under construction, we encourage virtual participation of the meeting.

All meeting dates will be posted on Capital Region Water’s website at capitalregionwater.com and are open to the public in person and virtually.

Visit our website or call 888‑510-0606 for virtual meeting access.

Capital Region Water opened its customer service drive-thru today at 3003 N. Front Street in Harrisburg. The additional ...
09/20/2021

Capital Region Water opened its customer service drive-thru today at 3003 N. Front Street in Harrisburg. The additional payment option provides a convenient means of doing business with Capital Region Water.

The Customer Service Center and drop-box previously located at 100 Pine Drive are now closed. The site will exclusively serve to support drinking water operations.
For more information, or questions about our new facility, please contact the Customer Service Center at 888-510-0606.

Capital Region Water plans to accommodate walk-in customers at its new location in early October.

Need more help figuring out how to conserve water? We offer complimentary Indoor Conservation Kits to customers eligible...
09/08/2021

Need more help figuring out how to conserve water?
We offer complimentary Indoor Conservation Kits to customers eligible for credit assistance, helping them save water and save money!

The kits are complete with shower head massage pro, toilet displacement bag, 2 bathroom aerators, leak detecting non-toxic dye tablets, plus more!

More info: https://capitalregionwater.com/customerassistance/

Need more help figuring out how to conserve water?
We offer complimentary Indoor Conservation Kits to customers eligible for credit assistance, helping them save water and save money!

The kits are complete with shower head massage pro, toilet displacement bag, 2 bathroom aerators, leak detecting non-toxic dye tablets, plus more!

More info: https://capitalregionwater.com/customerassistance/

There is a 100% chance our area will receive rain when Tropical Depression Ida moves into our area. The National Weather...
08/31/2021

There is a 100% chance our area will receive rain when Tropical Depression Ida moves into our area. The National Weather Service has issued a flash flood watch for streams and low-lying urban areas from Wednesday morning through Thursday morning.

CRW, Harrisburg Bureau of Fire, and Harrisburg Department of Public Works are working together to minimize the impacts of Tropical Depression Ida. As a part of the joint effort, our customer service team is working extended hours fielding calls while our crews are working additional shifts to make sure our stormwater inlets are free of debris and the system is prepared for impending rain. If you see trash covering an inlet and want to do something, use a rake to clear the inlet and bag the debris.

Our crews are committed to responding to every call that comes into our customer service center concerning this week’s storm. If there is remaining flooding on your street hours after the storm has passed, call our Customer Service team at 888-510-0606. We are making every effort to resolve issues efficiently and effectively within our collection system. We will continue working until all service calls have been addressed.

There is a 100% chance our area will receive rain when Tropical Depression Ida moves into our area. The National Weather Service has issued a flash flood watch for streams and low-lying urban areas from Wednesday morning through Thursday morning.

CRW, Harrisburg Bureau of Fire, and Harrisburg Department of Public Works are working together to minimize the impacts of Tropical Depression Ida. As a part of the joint effort, our customer service team is working extended hours fielding calls while our crews are working additional shifts to make sure our stormwater inlets are free of debris and the system is prepared for impending rain. If you see trash covering an inlet and want to do something, use a rake to clear the inlet and bag the debris.

Our crews are committed to responding to every call that comes into our customer service center concerning this week’s storm. If there is remaining flooding on your street hours after the storm has passed, call our Customer Service team at 888-510-0606. We are making every effort to resolve issues efficiently and effectively within our collection system. We will continue working until all service calls have been addressed.

Address

3003 N. Front Street
Harrisburg, PA
17103

General information

page not monitored 4 p.m. - 8 a.m. or on weekends. Call 888-510-0606 for water / sewer emergencies. Capital Region Water began operating Harrisburg’s water and sewer system in late 2013. The system includes the DeHart Dam and Reservoir, thousands of acres of pristine forest land surrounding the reservoir, the Dr. Robert E. Young Water Services Center, the Advanced Wastewater Treatment Facility, roughly 4,000 stormwater inlets, and hundreds of miles of pipes connecting customers to these central facilities. Capital Region Water is a municipal authority under the PA Municipal Authorities Act with a staff of over 80 employees and operates 24 hours a day, 365 days a year.

Telephone

+18885100606

Products

Every day, we provide 8 million gallons of water to over 60,000 residents and businesses in the City of Harrisburg, and parts Penbrook Borough, and Susquehanna, Swatara and Lower Paxton townships.

Alerts

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Comments

The residents of 211 Briarcliff rd would like to thank all of CRW for all their hard work and promptly attending to the over filled storm drains in Bellevue Park. We would also like to give a shout out to Scott. Unfortunately, we do not have his last name but we know for sure that he works for CRW. He always lends a helping hand, is very courteous, and professional! Thank you again everyone at CRW!!
I have asked twice for a supervisor to contact me regarding a complaint/questions that I have. So far, no one has contacted me. Customer no-service did not answer my questions. Instead, they just parroted back what they are told in their scripts. I have serious questions that need answered and no one is stepping up to answer. If I do not hear from a supervisor soon, I will file complaints with the Utility Commission, BBB, and anyone else I can think of. If you truly value customers, there is no reason not to contact me.
Storm drains will not drain. I Did report this and still nothing has been done. The water gets extremely high every time it rains.
What the hell is wrong with your website? Trying to pay my bill and all I get is a page with tweets all over it? Not any more helpful than City websites 😖 progress? NOT
Youth career day at the Harrisburg Uptown YMCA
John 3:16 “For God so loved the world, that he gave his only Son, that whoever believes in him should not perish but have eternal life.
Does anyone else in Harrisburg have a water bill out of normal range for a one person, one bath home? Usage went from 2k gal a month to 140k gal. Had them come out to ensure nothing is wrong with the meter, did a dye test, looked for leaks, and have had a plumber certify there are no leaks and they still will not adjust the bill.
Will you be stopping street cleaning service thru winter? If so, dates?
The proposed coal-burning "Rockwool" plant will pollute the Potomac. Almost 500 million gallons of water per day are used from the Potomac for DC drinking water. They seek to be in operation by 2020... The following article will explain important details:
#trashtag at 3rd and woodbine
Our water has been coming out like this for over a week now, any idea when it will look like water again?