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Pennsylvania Public Utility Commission

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Pennsylvania Public Utility Commission

Overseeing public utilities & services for Pennsylvania by
balancing needs of consumers & utilities The Consumer Hotline is open from 8 AM to 4:15 PM.

Whether you’re shopping for a new electric or gas supplier, looking for ways to conserve energy or needing to file a formal complaint in your area, the Pennsylvania Public Utility Commission (PA PUC) can help. We oversee and regulate gas, electric, water and wastewater utilities as well as telephone providers and transportation services throughout the state. Learn more about the utilities and indu

Operating as usual

02/04/2023

Staying bundled up inside to avoid the cold? Looking for ways to trim your bill? You may want to explore the PUC's www.PAPowerSwitch.com and www.PAGasSwitch.com energy shopping websites!

02/03/2023

As another blast of cold air rushes across Pennsylvania, remember that outside temperatures can significantly impact and usage! Learn more about managing winter bills: http://ow.ly/M1C750MJnnE

02/02/2023

There is still plenty of remaining. Review the PUC's Winter Utility Bill Checklist for tips to help manage cold weather expenses. http://ow.ly/8nh150MI37c

01/31/2023

The Pennsylvania Public Utility Commission is investigating circumstances surrounding unusually high bills recently received by customers served by PPL Electric Utilities, along with the accuracy and integrity of PPL’s billing practices. http://ow.ly/M8W750MG0Fu

01/30/2023

Cold weather can bring high bills. Learn more about managing those bills with the PUC's winter . Small steps around the home can add up to noticeable savings on winter expenses! http://ow.ly/SHge50MBZCA

01/28/2023

Concerned about high winter bills?
Review the PUC's to learn more about monitoring energy use and managing monthly expenses.
http://ow.ly/9yfc50MBZ4x

01/27/2023

Home repairs - including steps toward efficiency - can help keep households safe and can also help curb high energy bills. Learn more about how local organizations can get involved in 's Whole Home Repair Program. http://ow.ly/Gare50MBYqg

01/25/2023

Experiencing trouble because of winter storm ? Check these safety tips from the PUC. https://www.puc.pa.gov/press-release/2022/puc-offers-winter-storm-utility-safety-tips

01/25/2023

With more cold and snow expected across Pennsylvania this week, household use is likely climbing - which helps drive up bills. Review the PUC's winter for tips on how to manage energy use and bill size: http://ow.ly/HELm50MyqvV

01/24/2023

Winter storm is expected to spread snow and ice across . Take some time to review the PUC's storm safety tips and prepare yourself. http://ow.ly/2zCz50MziK1

01/24/2023

When winter temperatures drop, winter bills can jump higher. Learn more about managing winter bills with the PUC's : http://ow.ly/Vzs450MyqL6

01/23/2023

It's important to if you're struggling with high bills. Learn more about consumer assistance options and explore the PUC's winter for more information and savings tips. http://ow.ly/VCQK50MwGmo

01/22/2023

You can take several easy steps around the house to save and money! Explore the PUC's winter for more details. http://ow.ly/VvJG50MwGWA

01/21/2023

Everyone can take a few basic steps to help keep winter energy bills in check. Review the PUC's and learn more about ways to save! http://ow.ly/2quC50MwG8u

01/20/2023

The PUC has scheduled a pair of telephonic hearings on March 9, 2023, to gather public input on the Weather Normalization Adjustment used by Philadelphia Gas Works. Registration deadline is Tuesday, March 7th. http://ow.ly/lkkk50MwqOU

01/20/2023

Are you ready for winter utility bills? Colder temperatures can drive up and usage. Grab a copy of the PUC's winter to learn more about managing utility expenses. http://ow.ly/AIbU50MwgFC

01/20/2023

PUC announces actions taken at the December 2022 meeting & sets the next meeting of the Damage Prevention Committee for Tuesday, Feb. 14, at 9am. http://ow.ly/TUJv50MwlNI

01/19/2023

- Explore how to moderate cold weather costs with the PUC's Winter Utility Bill Checklist. Visit the PUC website to learn more and get your copy today! http://ow.ly/VAL150Mvt7F

01/16/2023

The Public Utility Commission is closed today in observance of Martin Luther King Jr. Day. Offices will reopen on Tuesday, Jan. 17, during regular business hours.

01/13/2023

The Commission announces the appointment of JJ Livingston as Director of the Office of Legislative Affairs. http://ow.ly/vZoe50MqyZf

01/12/2023

PUC approves a joint settlement that will result in a smaller overall increase in annual revenues for The York Water Company than was initially proposed by the company. http://ow.ly/bOo850MphyK

01/12/2023

At today's Public Meeting, the PUC approved a settlement with National Gas and Electric LLC regarding their sales and marketing practices as a licensed electric supplier. http://ow.ly/nVGz50MpaqP

01/11/2023

The PUC's first public meeting of 2023 will be held tomorrow - Thursday, Jan. 12 - at 10 AM in Hearing Room 1 of the Commonwealth Keystone Building in Harrisburg.
Find out what’s on the agenda at: http://ow.ly/NQN950MnLf7

01/09/2023

REMINDER: The deadline to sign up to testify on the rate increase request by National Fuel at either public input hearing is Tuesday, Jan 17. The telephonic public input hearing will be held on 1/19 at 1 PM & 6 PM. Details & how to sign up to testify at http://ow.ly/zfLI50MlnQX

01/04/2023

Pipeline safety engineers from the Safety Division of the PUC's independent Bureau of Investigation & Enforcement continue their investigation of the New Year's morning incident in the Port Richmond section of Philadelphia. http://ow.ly/4pgn50MiBSt

01/02/2023

The Commission is closed today in celebration of New Year’s Day. The PUC will reopen on Tuesday, Jan. 3, at regular business hours.

12/28/2022

It's not too late to for your winter and utility bills. Consider your options & to discuss conservation & utility assistance programs available.

12/26/2022

The PUC offices are closed today in observance of Christmas. We will reopen on Tuesday, Dec. 27, at normal business hours.

12/25/2022

REMINDER - The grid operator for Pennsylvania and other mid-Atlantic states continues to urge consumers to reduce their power usage today as the bitterly cold weather from lingers. Check these tips from the PA PUC: http://ow.ly/3JS950Mc4Lz

12/25/2022

Happy Christmas! In celebration of Christmas Day, the PUC offices will be closed on Monday, Dec. 26 and will reopen Tuesday, Dec 27 at regular business hours.

12/24/2022

-- Help keep the power flowing on Christmas Eve and Christmas Day by conserving your energy use as much as possible. http://ow.ly/rQkA50MbXre

12/24/2022

- Consumers across Pennsylvania and several other states are being asked to conserve electricity throughout the holiday weekend because of extreme cold -- at the request of the region's power grid operator. http://ow.ly/jJEE50MbVWb

12/23/2022

High winds bring down power lines - stay away - no line is ever safe to touch. Report downed power lines and outages to your electric utility.

12/23/2022

REMINDER for Winter Storm Safety Tips:
❄️ Report outages
❄️ Use caution during severe weather
❄️ Give utility crews room to work safely
More Tips at http://ow.ly/mSuO50Mbtfg

12/22/2022

Tips to get through the wintry weather

12/22/2022

At today's Public Meeting, the Commissioners enthusiastically approved temporary emergency authority to Santa Claus to provide property transportation service between points in Pennsylvania on a limited date, December 24, 2022.

12/22/2022

Chairman Dutrieuille highlighted the Commission's 2022 accomplishments: http://ow.ly/R2Ur50MaHF2

12/21/2022

High winds are expected with Thursday's storm. Reminder to stay away from downed power lines since they may still be electrified and report outages to your electric utility.

12/21/2022

The PUC will hold its regular public meeting tomorrow - Thursday, Dec. 22, at 10 AM in Hearing Room 1 of the Commonwealth Keystone Building in Harrisburg.
Find out what’s on the agenda at: http://ow.ly/s5zN50M9FFn

12/20/2022

PUC schedules 2 telephonic Public Input Hearings on the rate increase requested by National Fuel on Thursday, January 19 at 1 & 6 PM. Details at http://ow.ly/8mz750M8tgj

Address

400 North Street
Harrisburg, PA
17120

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+18006927380

Website

http://www.puc.pa.gov/

Alerts

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Videos

ICYMI: Beware of energy scams! Know the signs of a scam call.

Summer heat is here, but there are plenty of quick & easy #WaysToStayCool and conserve energy. Check out more tips online: https://www.puc.pa.gov/press-release/2022/puc-stresses-waystostaycool-and-waystosave-during-summer-heat

Winter Storm Tips

As Winter Storm Oaklee rolls into Pennsylvania, here are some utility safety tips to keep in mind.

With another winter storm coming to PA, follow these tips to stay utility safe!

At yesterday's Public Meeting, Chairman Dutrieuille recognized Martin Luther King Jr. Day on Jan. 17, & encouraged Americans to volunteer to improve their communities.

#WaysToStayCool

PUC Winter Storm Utility Safety Tips

Winter Storm Tips

Voluntary 10-digit dialing in 814 Area Code begins on October 3

REMINDER: Voluntary 10-digit dialing in 814 Area Code begins on October 3 & the PUC urges residents & businesses to prepare for arrival of a new “overlay” area code http://www.puc.pa.gov/about_puc/press_releases.aspx?ShowPR=4432

Ways to Stay Cool

Temperatures remain high across Pennsylvania. Here are some helpful tips on #WaysToStayCool

Ways to Stay Cool

With high temps expected across PA this weekend, fight the heat wave by following these tips to find ways to stay cool

Ways to Stay Cool in Summer

A series of simple ways that residents can stay cool, conserve energy and keep their bills manageable.

Happy Birthday America!

PUC Energy Sales Robocall Advisory

Tips on what to do if you recieve a questionable energy sales robocall.

Storm Tips from PUC Commissioner John Coleman

Tips to prepare for a storm, and what to do after storms hit your area with power outages and downed lines.

Columbia Gas PA gave a great demo on natural gas and propane safety at the Be Utility Wise event

Behind the scenes of our Public Meetings - many people make it happen before the gavel goes down to start the meeting! #PUC4U

Take some time before #HurricaneIrma reaches Pennsylvania, to make sure you're prepared for possible utility outages. PUC Chairman Gladys Brown has storm prep and safety tips. http://PAUTL.com/IhGP30f0DyP

ATTENTION 717! Starting this Sat., August 26, all phone calls in the 717 area code MUST use 10-digits to avoid receiving a message prompting you to hang up and dial again. Listen to the PUC Chairman Brown explain what consumers need to know and then visit the link to learn all key details of this change: http://isbx.it/d544c

How do I stay safe and if the power goes out? Check these tips from PUC Chair Gladys Brown, and visit our website for more info: http://PAUTL.com/ww9w309SVvc

The PUC's own Tom Beene sat in the Dunk Tank at today's State Employee Combined Appeal (SECA) kickoff in Soldiers Grove today!

Comments

The commission should look into the huge increases from Pennsylvania American Water in the Exeter Township area.
My bill is more than quadruple than the previous months... And I'm not the only one.
Check out the conversation on the Exeter Township Community Page ...

https://www.facebook.com/groups/692181244312721/permalink/1705819189615583/

STOP PWSA
NO MORE RATE INCREASES, I PAY ENOUGH, ACTUALLY CAN'T AFFORD IT!!

Empire Access's service sucks and the PUC makes that possible. Government allows the monopoly.

My SREC credits for residential solar production keep getting lower and lower. The PA PUC was directed by Act 40 of the PA Legislature in 2017 to stop contracting with out-of-state facilities. Has the PA PUC acted in the spirit of that law and closed off those contracts, or is that the source of our SREC issues?

Stanton St. Wilkes - Barre, left this way by TSE, subcontracting for Pa American Water. Has been this way for 7 weeks.

Just wondering if the PUC can do anything about the way our streets have been left after TSE, subcontracting for Pa. American Water installed a new water line. The work was started in December and they finished off all of the services 7 weeks ago. They put in modified dirt and rock and came back and milled and temporarily paved over it, they only did half the road from Brown St. to Grove St. The other half from Grove to Airy St. was left with just the dirt in it. There is dirt and rocks everywhere and very deep pothole and ruts They came back twice in the 7 weeks and swept some of the dirt and rocks back into the holes which was back out in an hour. Our vehicles and property are a mess, rocks flying everywhere and the dust is horrible. This is a very heavily traveled route for school busses and school vans. Vehicles are getting ruined and someone lost their bumper insert a few days ago. I’m pretty sure that these cuts are supposed to be patched properly by law. I’m posting a few pictures of the mess in hope that the PUC can do something to help.

I don't understand why you don't give the people a hint as to what exactly your telephonic meetings are all about when you advertise them....or do you prefer a clueless state of people...

is it legal for frontier communications to charge for internet and they starting this month have a new charge of internet infrastructure surcharge of $6.99

Who are you to decide the fate of people not working because of our POLITICANS ridiculous restrictions!!

My friend lives in Delaware county, she is struggling to make her Electric payments that she set up in the payment plan. She works in the food industry and lives mostly from tips. Covid has all but taken her income away. She is choosing between her healthcare and medication and these payments. Her car JUST broke down, it is her livelihood, she delivers pizzas. In the past if she misses a payment the electric company, demands full balance. I am asking for her without her knowledge right now. Where can she get help to get this electric bill off of her shoulders? So I can steer her there? Please help me help her!

https://www.golombhonik.com/electric-company-rate-spikes/

We have an energy crisis in Philadelphia Pa — a lack of energy from state lawmakers and the Public Utility Commission about fixing the crooked business of selling electricity to homeowners.

Both sides are giving each other cover to do nothing.

The PUC this year sent lawmakers a report about the glorious, wonderful, amazing electricity shopping system it regulates. A problem? Not on their watch.

Lawmakers getting that report from the state regulators can say: "Everything is fine. We don't need to make changes."

So far in this legislative session, no one has introduced an electricity bill designed to end deceptive marketing practices.

The Watchdog wants to blow their cover. The system remains a horror show of confusion, duplicity and unnecessary complications. There's no reason electricity companies should get the best of regulators and consumers, but they do, time and again.