Pennsylvania Office of Consumer Advocate

Pennsylvania Office of Consumer Advocate The Pennsylvania Office of Consumer Advocate was established in 1976 to represent the consumers of Pennsylvania in matters involving their utility services.

View our Social Media Policy: bit.ly/2k14sAU The Office of Consumer Advocate (OCA) is a state government agency that represents the interests of Pennsylvania utility consumers before the Pennsylvania Public Utility Commission (PUC), federal regulatory agencies, and state and federal courts. The OCA was created by the Pennsylvania General Assembly in 1976 and is an independent office within the Office of Attorney General.

Operating as usual

It’s been a mild winter but colder weather is right around the corner.  Colder weather could mean higher energy prices. ...
01/21/2021
Home

It’s been a mild winter but colder weather is right around the corner. Colder weather could mean higher energy prices. In order to prepare, take time to review your electric and natural gas supply contracts. If you are on a variable rate, check the supplier’s current rate. If the rate is high, consider switching to a fixed rate or going back to your utility company. If you are not sure what type of contract you have, contact your supplier directly. The name and telephone number is listed on your utility bill. If you are interested in shopping for another supplier or you want to find your utility’s price to compare, check out our shopping guides: www.oca.state.pa.us

The Pennsylvania Office of Consumer Advocate was established by the General Assembly in 1976 to represent the consumers of Pennsylvania in matters involving their utility service.Click here for more information.

#TuesdayTip: DYK January is #RadonActionMonth?  Check out this information from the Pennsylvania Department of Environme...
01/19/2021
DEP details

#TuesdayTip: DYK January is #RadonActionMonth? Check out this information from the Pennsylvania Department of Environmental Protection to learn more about radon and how to keep you and your family safe: https://bit.ly/3buYAtS

01/18/2021

Our office is closed today in observance of Dr. Martin Luther King Jr. Day. We will reopen tomorrow, January 19th at 8:30 a.m.

01/14/2021
www.puc.pa.gov

The Pennsylvania Public Utility Commission will hold their first public meeting of 2021 at 10:00 a.m. this morning. View the agenda and instructions on how to call in to listen to the meeting http://ow.ly/igza50D7Uuh

01/12/2021

It’s a new year! Can you remember the last time you cleaned or replaced your furnace filter? A dirty filter can make your heating system less efficient which could cost you more money. #TuesdayTip

01/05/2021

If you have a wood burning fireplace, remember to keep the fireplace damper closed unless a fire is burning. Keeping the damper open allows the warm air in your home to go up the chimney. #TuesdayTip

Pennsylvania Department of Human Services
01/05/2021

Pennsylvania Department of Human Services

❄️💨 It's cold outside! LIHEAP helps Pennsylvanians who have trouble affording home-heating bills. Don't wait, apply today and keep your family warm all winter long!

💻 Apply online: www.compass.state.pa.us
🤔 LIHEAP information: bit.ly/LIHEAPPA

01/01/2021

Happy New Year from all of us at the Pennsylvania Office of Consumer Advocate. Our Office is closed for the holiday and we will reopen on Monday, January 4th at 8:30 a.m.
We look forward to staying connected with you in 2021!

#TuesdayTip  Protect water pipes from freezing in cold weather.  Check out these helpful tips from American Red Cross on...
12/29/2020
Preventing & Thawing Frozen Pipes

#TuesdayTip Protect water pipes from freezing in cold weather. Check out these helpful tips from American Red Cross on how to prevent frozen pipes & how to safely thaw pipes if they do freeze. https://rdcrss.org/34DGD8d

The Red Cross provides information and suggestions about how to prevent water pipes in the home from freezing, and how to thaw them if they do freeze.

The deadline to sign-up for this hearing is January 6, 2021 at 5:00 p.m.  To participate, call 1-800-684-6560.
12/28/2020

The deadline to sign-up for this hearing is January 6, 2021 at 5:00 p.m. To participate, call 1-800-684-6560.

A telephonic Public Input Hearing is scheduled on Thursday, Jan 7 at 6 pm regarding the proposed acquisition of Royersford Borough Wastewater System by Pennsylvania-American Water Company. To testify, you must contact the Pennsylvania Office of Consumer Advocate. Details at https://www.puc.pa.gov/press-release/2020/puc-schedules-public-input-hearing-on-proposed-acquisition-of-royersford-borough-wastewater-system-by-pennsylvania-american-water-co

12/25/2020

Merry Christmas! Our office is closed for the holiday. We will reopen Monday, December 28 at 8:30 a.m.

Looking for a last minute gift?  #TuesdayTip
12/22/2020

Looking for a last minute gift? #TuesdayTip

#TuesdayTip: Looking for a holiday gift that you can purchase from the safety of your own home? Consider giving a gift of energy to help keep family & friends warm this winter. Contact their electric or gas company to ask if they offer an energy gift program.

The Low-Income Home Energy Assistance Program (LIHEAP) is available to income qualified customers to help pay winter hea...
12/18/2020

The Low-Income Home Energy Assistance Program (LIHEAP) is available to income qualified customers to help pay winter heating bills. You do NOT need to be on public assistance or have an unpaid bill to qualify. Learn more & apply today! https://bit.ly/3qTeraJ.

12/17/2020

The last Pennsylvania Public Utility Commission public meeting of 2020 is being held telephonically this morning at 10:00 a.m. To listen to the meeting, dial1-888-917-8050, and enter the passcode 9570961#

#WinterStormTip: If you experience a power outage, contact your utility.  Don't assume they know about the outage or tha...
12/16/2020

#WinterStormTip: If you experience a power outage, contact your utility. Don't assume they know about the outage or that others have already called. If lines are down, stay away from fallen wires or anything that is in contact with the wire such as a tree limb. #StaySafe

12/15/2020

#TuesdayTip: Snow is in the forecast! When clearing snow, be mindful of where your natural gas meter is located. Be careful not to strike your meter with a snow blower or shovel. To keep your meter clear, use a broom to gently remove snow and ice. #NaturalGasSafety

#TuesdayTip: Looking for a holiday gift that you can purchase from the safety of your own home?  Consider giving a gift ...
12/08/2020

#TuesdayTip: Looking for a holiday gift that you can purchase from the safety of your own home? Consider giving a gift of energy to help keep family & friends warm this winter. Contact their electric or gas company to ask if they offer an energy gift program.

12/04/2020
www.oca.state.pa.us

Have you signed up to participate in the public input hearings for the PECO Energy- Gas Division proposed #rateincrease? Time is running out! Call OCA (1-800-684-6560) by Mon., December 7 at 5 pm. To register online, see the details at the link below.

12/01/2020

#TuesdayTip Have you started decorating for the holidays? Be sure to keep your Christmas tree at least three feet away from heat sources in your home.

Pennsylvania Department of Human Services
11/30/2020

Pennsylvania Department of Human Services

❄️🌬️🏠 It's getting colder and winter is right around the corner! Do you need help with your heating bills? If so, you may qualify for cash grants through the LIHEAP program.

Apply today and keep your family warm all year long: bit.ly/LIHEAPPA

11/30/2020
www.oca.state.pa.us

Are you interested in participating at a public input hearing for the proposed #rateincrease request by Pike County Light and Power? Call OCA (1-800-684-6560) today to be added to our mailing list and learn more about getting involved!

11/26/2020

The PA OCA will be closed today and tomorrow in celebration of Thanksgiving. We will reopen on Monday, November 30 at 8:30 am.

#TuesdayTip With Thanksgiving just days away, be sure to review these helpful safety tips from @NFPA designed to keep yo...
11/24/2020

#TuesdayTip With Thanksgiving just days away, be sure to review these helpful safety tips from @NFPA designed to keep you & your family safe from cooking disasters this holiday season!

11/20/2020

Thank you for following along with us for Utility Scam Awareness Week #StopScams! For more information and tips on staying vigilant all year long, follow: Utilities United Against Scams.

11/20/2020
www.oca.state.pa.us

On October 26, Pike County Light and Power Co. filed a proposed rate increase requests w/ the Pennsylvania Public Utility Commission. If the requests are granted as proposed, the Company would recover an estimated annual increase in operating revenues of $1,933,600 (electric) and $262,200 (gas). This represents an approximate overall increase of 24.7% and 16% respectively on a total revenue basis. The OCA has filed formal complaints to intervene. To request a public input hearing or learn more about getting involved, call 1-800-684-6560. (https://bit.ly/2UGvFJD)

11/19/2020
www.oca.state.pa.us

Two telephonic Public Input Hearings have been scheduled for Thurs., Dec. 10 at 1 & 6 pm in the @PECOConnect Gas proposed #rateincrease. To register to testify/participate, call OCA (1-800-684-6560) by Mon., Dec. 7 at 5 pm. For more info. (https://bit.ly/3pUpP5U)

DYK November 19 is #WorldToiletDay? Today is dedicated to raising awareness to the billions of people who are still livi...
11/19/2020
World Toilet Day | Healthy Water | CDC

DYK November 19 is #WorldToiletDay? Today is dedicated to raising awareness to the billions of people who are still living without access to a safe & clean toilet. For more info. & helpful resources to explore: https://bit.ly/3f0ohSD

Established by the United Nations General Assembly, World Toilet Day is celebrated each year on November 19 as a way to to raise awareness of the billions of people worldwide who are still living without access to a safe toilet.

Know the signs #StopScams!
11/19/2020

Know the signs #StopScams!

The Pennsylvania Public Utility Commission will be holding a telephonic Public Meeting tomorrow, Nov. 19 beginning at 10...
11/18/2020
PA PUC Public Meeting Agenda for November 18, 2020

The Pennsylvania Public Utility Commission will be holding a telephonic Public Meeting tomorrow, Nov. 19 beginning at 10 am. To view the full agenda & pass code, visit: https://bit.ly/3kMsZVk

PA Public Utility Commission regulates the services you rely on: electric, natural gas, pipeline, motor carrier, rail, telecomm, water and wastewater.

Have you noticed some scammers are using #COVID19 to take advantage of vulnerable consumers? If you receive a call, lett...
11/18/2020

Have you noticed some scammers are using #COVID19 to take advantage of vulnerable consumers? If you receive a call, letter or a door-to-door marketer visits your home; Call your utility company immediately to report! (Use the # on your bill NOT the number the rep. may provide.) #StopScams

11/17/2020

Are you getting ready for the holidays? Save money by decorating with LED light bulbs. This simple switch can save you up to 80-90% on holiday energy costs. #TuesdayTip

Pennsylvania Public Utility Commission
11/16/2020

Pennsylvania Public Utility Commission

With high winds across the state, a reminder to report downed lines and any power outages to your electric company.

Today is the first day of Utility Scam Awareness Week. Follow our account and the hashtag #StopScams all week long for h...
11/16/2020

Today is the first day of Utility Scam Awareness Week. Follow our account and the hashtag #StopScams all week long for helpful information on current scams to watch out for & practices to keep your household safe!

Address

555 Walnut Street
Harrisburg, PA
17101

Opening Hours

Monday 08:30 - 17:00
Tuesday 08:30 - 17:00
Wednesday 08:30 - 17:00
Thursday 08:30 - 17:00
Friday 08:30 - 17:00

Telephone

(800) 684-6560

Alerts

Be the first to know and let us send you an email when Pennsylvania Office of Consumer Advocate posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Pennsylvania Office of Consumer Advocate:

Videos


Comments

WATCH OUT FOR WALMART.COM!!! WALMART.COM REFUSES TO RETURN MY MONEY TO PAYPAL....A LONG UNFINISHED STORY... i wish you would read it...maybe you or someone you know can help resolve it. Friends and Anyone Else, First, WARNING: do not buy anything of value from Walmart.com. If there is any complication, you may have to go thru hell just to never get your money refunded. Walmart.com is run separately from the stores. This complaint is not about a store.... it is SPECIFICALLY ABOUT WALMART.COM. THOUGH STORE 5200 PROBABLY CONTRIBUTED TO THE PROBLEM IN SOME ADMITTEDLY UNKNOWN WAY. Further, when you need help with Walmart.com purchases you have to communicate with people who are a bit hard to understand. (Apparently, Walmart.com has "off-shored" their customer service. ) The people I have communicated with via email or phone can only handle one aspect of a problem. What they mean to say about the problem in the emails is not always clear. You do not get a person who will look at ALL the evidence and follow-up. You are always dealing with a different person. They owe me about $56 for a defective shaver I returned. Here's the story. On February 27, 2019, I bought online at Walmart.com a shaver (retail $59.97) and a 3-year protection coverage ($7.00) for the shaver. This came to $64.22 because i have to pay Pennsylvania sales tax and then I had a 10% off coupon. A defective shaver was sent to us. I had numerous email chats with employees at Walmart.com. I kept copies of the emails. I could never get an assurance they would send me a replacement, then they were going to send a return shipping label, which i did ultimately get, then they repeatedly asked me if I wanted a replacement,and I said I did! Finally, it turns out they ended up making 3 orders to send me a replacement. (Obviously, one rep there does not check on what another one has don.) I was very unsure about dealing with the Walmart.com people any further so I decided to return the shaver to the store. On March 22, 2019 I returned it to Store 5200 on the Fruitville Pike, Lancaster, Pennsylvania, to the Returns counter at the store. Actually, that wasn't easy either. It took three clerical staff almost an hour to finally process the return. Finally, I gave them the defective shaver and the shipping label and they wanted it to be over. I insisted that I wanted proof that I returned the shaver to the store in case Walmart.com said it was never returned..... which they did finally give me. They gave me a very little piece of paper called "Return to Claims Slip" and subtitled "Returned Entry". It was a little piece of that thermal paper (the kind that ink fades) printed with the shaver name and model, store number, some codes i do not know, the list price for the shaver 59.97 and two lines -- one said Refund with hyphens after it and one said Exchange with hyphens after it. There was NO indication that I received any refund or an exchange in that transaction. About a month after this I phoned Walmart.com. The first fellow, "Vince" cancelled an order which Walmart.com set up and then hung up on me. The second fellow, "Chris" tried to be more helpful. Chris did a reorder of the shaver, gave me an $8.95 credit and I paid for a replacement shaver with my Paypal account. I don't think we made any progress with the refund problem but I was glad to complete a real reorder. (That replacement came, the package looks good, but I think my husband is afraid to open it and use it now that we have have this "nightmare" with Walmart.com) A day or so later, I called Walmart.com again because I still want my $64.22 to be returned. I spoke to "Charlie" who after reviewing everything, mentioning the return "receipt" that Store 5200 gave me. "Charlie" said that Walmart.com had no record of receiving the shaver back and that I should email a copy of the receipt to Walmart.com. I did that immediately. Some hours later, I received an email informing me that Walmart.com was returning (only) $7.42 to my Paypal account. I was and still am pretty angry about this extended brouhaha. I reminded them of the difference still owed to me and that if I didn't get the rest of my money back I would complain to the Better Business Bureau or a government agency. No response from Walmart.com. The next day I came to the conclusion that they think the "Return to Claims Slip" means I received $59.97 back. So I emailed them back with sequential details and now requesting $64.22 minus $7.42 or $56.80 to be returned to my Paypal account. No response from Walmart.com. This is where it's at. I feel like I owe a duty to everyone to know about Walmart.com's and Walmart's practices. There is a certain wry humor in reliving and reading this account. You can be sure that I will pursue other avenues. Not sure that the BBB would deal with an international company like Walmart.com so I may have to contact the Pennsylvania Attorney General's office. If you read this far, thanks and wish me luck. $56 isn't much money in today's world but I sure can use it!
Concerns over Rivercrest water owned by Aqua. We have live here 42 years. 10 years ago my husband developed renal cell carcinoma. Since then I found out 3 other people developed it within a few houses of us. Our dog passed away of kidney failure. I just found out a neighbors dog passed of kidney cancer. This is frightening!
My husband and I are seniors, both with heart conditions. When we bought our appliances from Sears 9 years ago, we also purchased a Warranty Protection Agreement. It covers ten major appliances and we have paid thousands of dollars for the supposed "peace of mind." Our central air-conditioning broke in early June, 2017. A call to Sears required a two-week wait for a technician during a heat wave. He said we needed a new compressor, a two-man job. An additional two and a half week wait through another heat wave (89 degrees in the house) brought the installation of the new compressor. It worked for ten days. Another call to Sears told us it would be a 3 week wait for someone to come and "check" it. They offered us Shop Your Way points for a room air conditioner - we had to pay for installation and delivery. Now at least we can sleep. They also suggested we hire an alternate service provider to come and troubleshoot - we did (two different ones) and the Sears PABA supervisor would not approve the repairs needed, each estimated at close to $5000. We had to pay the providers $409 and $412 respectively - each was kept on the phone by Sears for more than an hour trying to explain and get approval for the repairs, only to be declined. Neither will come back. So now we wait through the latest heat wave, with the news telling elderly people to stay inside in air-conditioning, for August and Sears just to "see" what the problem is. No doubt we will wait some more after they decide what to do. I have made 21 phone calls, mostly to foreign help desk people who say "We understand but we cannot get there until August." When I ask to speak to a supervisor they often hang up and when I call back, I have to start all over again because "Sean"or "Mary" is not reachable. Our Extended Warranty Protection plan has cost us enough to have purchased a new system. I am planning to post this on every website I can find and will contact our local ABC affiliate.