Harrisonburg-Rockingham Emergency Communications Center

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Harrisonburg, VA
Harrisonburg-Rockingham Emergency Communications Center

Do not use this page to report emergencies. In an emergency, dial or text 9-1-1. This page is dedicated to sharing public information and updates.

It is not monitored for emergency reports. Why We Serve

We believe that every interaction is an opportunity to make a difference. We are driven by our conviction that everyone deserves safety and security and that every life has value. Our commitment to providing prompt, efficient, and effective access to public safety and emergency services is unwavering. We integrate advanced technology with ou

r Emergency Communications Officers' unmatched skills and professionalism to ensure a swift and coordinated response that our community and responders can always depend on. Vision

To provide the right help, to the right place, in the right way, every time. Mission

We SHOW-UP and stand together as one team, the infinite critical link that bridges distress to safety. Values

Sincere & Empathetic: We engage with authenticity, understanding, and compassion in every interaction, fostering a culture of trust and mutual respect. Honest & Humble: We serve with transparency and humility, acknowledging our strengths and opportunities. We continuously refine our skills and systems for the greater good of our team and community. Optimistic: We maintain an encouraging and hopeful attitude even in dire situations, inspiring confidence in ourselves and one another to rise above challenges. Well-Informed & Willing: We are committed to continuous learning and improvement personally and professionally. We remain flexible to the dynamic nature of our profession, adaptable to changing technologies, and are solution oriented. Above all else, we seek to understand. Upbeat & Positive: Despite the intense pressures we face, we maintain a positive and resilient atmosphere, inspiring and empowering each other to excel. Procedurally Compliant: We ensure seamless, effective, and timely coordination of emergency services and community resources by adhering to policy and procedure while maintaining professionalism and integrity in every interaction.

Address

101 N Main Street, Fl 5
Harrisonburg, VA
22802

Telephone

+15404344436

Website

http://www.hrecc.org/

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Our Story

If you have an emergency, please dial 9-1-1! Do NOT report an emergency here!

The Harrisonburg-Rockingham ECC is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of Harrisonburg and Rockingham County, the public safety providers of the area, and those passing through. The HRECC serves under the Direction of Jim Junkins, ECC Director. Jim may be reached at [email protected]

The remainder of the HRECC Administrative Team is made up of:

Chad Siever, Operations Team Manager, [email protected]

Michael Sherman, Operations Team Manager, [email protected]

April Corbin, Training Manager, [email protected]

Sam Sencindiver, Technology Manager, [email protected]

Tanya Swisher, Logistics Manager, [email protected]

Dee Dee Sencindiver, Special Programs Manager, [email protected]

Ray Hensley, Technician, [email protected]

Gary Lane, Technician, [email protected]

MISSION STATEMENT The Mission of the Harrisonburg - Rockingham Emergency Communications Center shall be to efficiently and professionally receive emergency calls and dispatch emergency services to protect the citizens of Harrisonburg and Rockingham County, VA.

OBJECTIVES • Efficiently process emergency calls within one minute of reception; • Provide high quality communications through state of the art technology; • Constantly seek out ways to improve the quality of service provided to the community; • Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel.

EMPLOYEE VALUES STATEMENT Public safety communications is a successful combination of teamwork, technology, and excellence. We recognize that service is our one and only product and we share a common, ongoing goal to provide it at the most superior level possible. Our strength and success are tied directly to the individual and the unique contributions of each of us working in the spirit of cooperation and teamwork.

PUBLIC POSTING/COMMENTING: The HRECC must abide by certain standards to serve all customers in a civil and unbiased manner. Posts or comments on an ECC sanctioned media site containing any of the following inappropriate forms of content shall not be permitted and are subject to removal:

• Posts not related to the original topic

• Posts that are not factual or accurate • Posts that do not promote civil discussion

• Profane, obscene or pornographic content and/or language

• Content that could compromise any investigation by any agency

• Defamatory or personal attacks.

• Threats to any person or organization

• Posts/comments in support of, or in opposition to, any political campaigns or ballot measures.

• Solicitation of commerce, including, but not limited to, advertising of any business or product for sale.

• Conduct in violation of any federal, state or local law

• Encouragement of illegal activity

• Information that my tend to compromise the safety or security of the public or public systems

• Content that violates a legal ownership interest, such as a copyright or trademark of any party.

A comment posted by a member of the public on any ECC social media web site is the opinion of the commentator or poster only, and the publication of a comment does not imply endorsement, or agreement by the HRECC, nor do such comments necessarily reflect the opinions or Guidelines of the ECC. The HRECC reserves the right to deny access to its social media for any individual who violates the HRECC social media policy, at any time, without prior notice. Complaints on ECC personnel shall not be reported on HRECC social media sites. If a complaint is made on an HRECC social media site it will be handled accordingly through existing complaint procedures but is subject to removal. However, if a complaint names an employee, or is particularly controversial or of a sensitive nature, the post will be automatically removed and forwarded to the ECC Director and Operations Team Managers.

The HRECC is committed to providing public education and continually working to improve the partnership with our community. Brochures and children's educational materials are available to the public.