Connecticut Long Term Care Ombudsman Program

Connecticut Long Term Care Ombudsman Program The Long Term Care Ombudsman Program (LTCOP) works to improve the quality of life and quality of car What Is The Long Term Care Ombudsman Program?

The Long Term Care Ombudsman Program (LTCOP) works to improve the quality of life and quality of care of Connecticut citizens residing in nursing homes, residential care homes and assisted living communities. All Ombudsman activity is performed on behalf of, and at the direction of residents. All communication with the residents, their family members or legal guardians, as applicable, is held in s

trict confidentiality. The LTCOP responds to, and investigates complaints brought forward by residents, family members, and/or other individuals acting on their behalf. Ombudsmen offer information on consultation to consumers and providers, monitor state and federal laws and regulations, and make recommendations for improvement. The program also recruits, trains, and supervises Volunteer Resident Advocates who assist residents in resolving concerns. What Does The Long Term Care Ombudsman Program Do For Long Term Care Residents? RECEIVES and looks into complaints, and assists residents in resolving problems. EDUCATES residents and families about their rights. EMPOWERS and supports residents and families to discuss concerns with nursing home staff. PROVIDES information regarding long-term care programs and services. ADVOCATES improvements in state and federal laws and regulations. REPRESENTS residents’ interests before governmental agencies. IDENTIFIES and seeks to remedy gaps in facility, government, or community services. RESPECTS the privacy and confidentiality of residents. Our services are free and confidential.

Access to medically necessary skilled nursing care should not depend on whether someone knows how, or has the support to...
09/01/2026

Access to medically necessary skilled nursing care should not depend on whether someone knows how, or has the support to appeal a denial.

A recent U.S. Department of Health and Human Services Office of Inspector General report found that Medicare Advantage plans overturned 95% of appealed prior-authorization denials for skilled nursing facility admission. Yet, only 18% of denials were appealed.

If you or someone you care about receives a Medicare Advantage denial for skilled nursing or rehabilitation services:

1. Read the denial notice carefully and act quickly, appeal deadlines can be short.

2. Ask the plan and care providers for information about the decision and appeal process.

3. Keep copies of all notices, records, and communications.

4. Contact your local Long-Term Care Ombudsman Program for information and advocacy related to the rights of long-term-care residents.

5. For Medicare coverage and appeal information, contact the Center for Medicare Advocacy at 860-456-7790 or visit www.medicareadvocacy.org.

No resident should be left without needed care because a denial goes unchallenged.

Read the OIG report: https://oig.hhs.gov/reports/all/2026/medicare-advantage-organizations-overturned-nearly-all-appealed-prior-authorization-denials-for-skilled-nursing-facility-admission-raising-concerns-about-initial-denials/

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06/30/2026

Financial exploitation happens when someone illegally or improperly uses your loved one’s money or belongings for their personal use.

If a resident deposits personal funds with their facility, the facility must place funds greater than $50 into an interest-bearing account and make individual financial records available through quarterly statements to the resident or resident’s legal representative.

Every nursing home tells a story, and staffing is one part of that story.When individuals and families are exploring nur...
06/22/2026

Every nursing home tells a story, and staffing is one part of that story.

When individuals and families are exploring nursing home options, there is rarely one single source of information that answers every question. Visiting the facility, speaking with residents and families, reviewing inspection history, asking about care practices, and contacting the Long-Term Care Ombudsman Program can all be part of understanding a nursing home more fully.

PBJ320 is another tool individuals may choose to use as part of that process.

The site brings together 9 years of staffing data for nursing homes across the United States. It allows users to look at staffing over time, including total staffing levels, staffing by position, and more detailed information about nursing staff, aides, licensed nurses, registered nurses, ownership, and state-level trends. From an Ombudsman perspective, this kind of information can help residents, families, and advocates ask more informed questions.

For example:
How has this nursing home been staffed over time?
How does staffing compare with other facilities?
Are there patterns that are worth asking about?
What questions should I bring with me when I visit or speak with facility leadership?

PBJ320 does not tell someone which nursing home to choose, and staffing data alone does not tell the whole story of care. But it may help individuals better understand one important piece of the larger picture.

Staffing affects care.
Information helps people ask better questions.
And better questions can help residents and families make more informed decisions.

Explore PBJ320 here:
https://www.pbj320.com/

Additional information about choosing a nursing home, including questions to consider and other resources, can be found on the Connecticut Long-Term Care Ombudsman Program website:
https://portal.ct.gov/ltcop/choosing-a-nursing-home

Historical nursing home staffing data and trends over time across 15,000+ U.S. facilities, built from CMS PBJ public files by quarter since 2017.

Today, on World Elder Abuse Awareness Day, I was proud to join partners from across Connecticut for an important convers...
06/15/2026

Today, on World Elder Abuse Awareness Day, I was proud to join partners from across Connecticut for an important conversation about protecting the rights, safety, and dignity of older adults.

From an Ombudsman perspective, elder justice means making sure older adults are heard, respected, and supported. Whether concerns involve abuse, neglect, exploitation, or isolation. It also means reminding people that response matters, and that collaboration across systems is essential.

Thankful to be part of a panel alongside professionals in law enforcement, public health, prosecution, and financial services, all working toward a stronger response to elder abuse.

Older adults deserve safety, dignity, and a voice.

Have you or someone you care for had trouble getting Medicare home health services?The Center for Medicare Advocacy want...
06/04/2026

Have you or someone you care for had trouble getting Medicare home health services?

The Center for Medicare Advocacy wants to hear from people who have experienced problems accessing Medicare-covered home health care, including:

- Being unable to find a home health agency or home health aide after calling around
- Home health services ending too soon
- A reduction or decrease in needed home health services

Your experience can help bring attention to the barriers people face when trying to receive care at home through Medicare.

You may share your experience anonymously.

To share your story, contact:

Eric Krupa (He/Him)
Supervising Attorney
Center for Medicare Advocacy
[email protected]
(860) 456-7790

Know Your Rights: Don't Get Caught Off Guard by Surprise SNF Bills Did you know that Medicare requires a 3-day qualifyin...
05/28/2026

Know Your Rights: Don't Get Caught Off Guard by Surprise SNF Bills

Did you know that Medicare requires a 3-day qualifying hospital stay before it will cover care in a skilled nursing facility? Here's the catch: time spent on "observation status" (billed as outpatient) doesn't count toward those 3 days—even if you're in the hospital for multiple days.

Many people ask hospital staff about their status and are given incorrect information about whether they qualify for Medicare SNF coverage. Some nursing homes don't properly notify residents when they lack the qualifying stay, leading to unexpected bills for thousands of dollars.

You have consumer rights! Connecticut's Unfair Trade Practices Act (CUTPA) protects you from deceptive practices. If a facility tells you "not to worry about the cost" and then bills you later, you may have legal recourse.

Read this important article from the Center for Medicare Advocacy to learn more about your rights:

Medicare coverage is confusing - even if beneficiaries inquire about their status, they may be provided with false information.

05/14/2026

** Educational Opportunity for Elder Abuse Awareness **

This May and June, in recognition of Elder Justice Awareness Month, Administration for Community Living and the Elder Justice Coordinating Council (EJCC) will host a 10-part webinar series on protecting older adults by strengthening awareness, prevention, and response to fraud, abuse, and exploitation. This series offers practical tools and insights for professionals, advocates, and community members. Expert-led sessions will cover a range of topics, including:
• Government imposter scams and fraud prevention
• Investment scam warning signs
• Social Security online safety
• Elder abuse prevention and intervention strategies
• Empowering frontline staff and community response

All events will take place on Tuesdays and Thursdays at 2:00 p.m. ET. The first in the series are:

• May 19, 2026, 2:00 p.m. ET: Top Scams Affecting Older Adults, hosted by the Federal Trade Commission (FTC)

• May 21, 2026, 2:00 p.m. ET: Combatting Imposter Scams: How to Spot, Avoid, and Report Imposter Scams, hosted by the Department of Justice and FTC

See below for how to join. Registration is not required for these two webinars. Additional details, including the full session schedule and event information, will be available on the EJCC website at least two days prior to each webinar.

Proud to partner with the Coalition for Elder Justice in Connecticut and AARP Connecticut for World Elder Abuse Awarenes...
05/12/2026

Proud to partner with the Coalition for Elder Justice in Connecticut and AARP Connecticut for World Elder Abuse Awareness Day.

By working together, we can strengthen awareness, prevention, and response efforts to better protect older adults and others who may be at heightened risk of abuse, neglect, and exploitation.

Don't Miss the AARP World Elder Abuse Event on 6/15/26!

Volunteer Appreciation Week 2026 This week, the Connecticut Long-Term Care Ombudsman Program proudly celebrates our incr...
04/21/2026

Volunteer Appreciation Week 2026

This week, the Connecticut Long-Term Care Ombudsman Program proudly celebrates our incredible Volunteer Resident Advocates (VRAs)! Our volunteers are the heart of our work; building relationships with residents, listening to their concerns, and helping ensure that every resident’s voice is heard. Your dedication makes a real difference in the lives of individuals living in long-term care facilities across Connecticut.

Because of you residents feel heard and supported, concerns are brought forward and addressed, quality of life is strengthened in facilities statewide.

We are deeply grateful for your time, compassion, and commitment to advocacy. Thank you for everything you do!

Learn more about the role of a Volunteer Resident Advocate in our video:
https://www.facebook.com/share/v/1bEhWcgbEu/

Interested in becoming a Volunteer Resident Advocate? Learn more and apply here: https://portal.ct.gov/ltcop-volunteer

1 comment. "What is a Volunteer Resident Advocate? Understanding Their Role in Long-Term Care"

Today, April 16, is National Healthcare Decisions Day.The Connecticut Long Term Care Ombudsman Program encourages everyo...
04/16/2026

Today, April 16, is National Healthcare Decisions Day.

The Connecticut Long Term Care Ombudsman Program encourages everyone to take a moment to think about their future health care wishes and who would speak for them if they could not speak for themselves.

Choosing a health care proxy is an important step in making sure your wishes are known and respected. A good health care proxy is someone who understands your values, is willing to speak on your behalf, and will honor your choices.

Starting the conversation is often the hardest part. The Conversation Project offers a free resource to help people begin talking with loved ones about their health care wishes and future decision making.

Use The Conversation Project’s conversation starter tool here:
https://bit.ly/39xSmYM

The attached image includes 5 tips for having a conversation about your health care wishes:
Be patient, listen to each other, remember you do not have to say everything at once, know that nothing you say is permanent, and keep talking over time as needs and preferences change.

Address

55 Farmington Avenue
Hartford, CT

Opening Hours

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Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+18663881888

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