Montana Office of Consumer Protection

FILE A CONSUMER COMPLAINT Before filing a complaint with the Office of Consumer Protection (OCP), please take a few moments to read the following: If you believe you have been the victim of an unfair or deceptive business practice, the first step is to contact the business. Many problems can be resolved quickly with a letter or telephone call. However, if you are not satisfied after contacting the business and are unable to resolve the complaint, use one of the links below to file a complaint. Some examples of complaints handled by OCP are: •Unfair acts by a business: contract disputes, construction, debt collection, credit card issues, and billing disputes •Advertising issues: deceptive, misleading, bait and switch, false claims •Problems with new and used cars or trucks: lemon law, repairs, towing, or warranty issues •Telemarketing, phone solicitation, door-to-door sales and Do Not Call Registry •False or fake winning lottery/sweepstake notifications •Disputes with cellular phone, internet and satellite television companies The complaint should include the name and address of the business, with a detailed explanation of what the problem is, and what you have done. Copies of relevant documents such as receipts, warranties, cancelled checks, contracts, etc. should either be uploaded with the on­line complaint, or mailed with the form complaint. Mail the original complaint with copies of your documentation: do not send originals with your complaint. (If you unsure if the Office of Consumer Protection is the correct agency, please review our Helpful Agencies and Resources section for other agencies and resources that may be helpful in assisting with your problem. You may also call the Office of Consumer Protection at (406) 444-4500 or (800) 481-6896.)

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