07/31/2026
Yesterday, Representative Alan Branson, Tracy Clark, NC House 57 Representative, and Representative Amanda Cook (Let Her Cook HQ) traded the House floor for the headset.
They spent the day with High Point 911 learning what it really takes to answer the call when someone needs help most. They heard directly from our telecommunicators about why they chose this career, and from field responders, retirees, and support staff about why the work happening in that room matters so much. Our City Manager, Police Chief, and Deputy Fire Chief spoke to the real impact this center has on every department and every neighborhood in High Point.
Then it got personal. Each representative put on a headset and listened to six minutes of real 911 calls from a stormy night when tragedy struck. The chaos was real. So was the calm, professional response from our staff, getting help to the community exactly when it was needed.
They saw how far the technology has come, from citizens being able to text 911 and even share live video, to the technology partnerships that give our telecommunicators more information, faster, in the moments that matter most. They heard how those tools have made a real difference, including a story about a child who used a tablet to pretend he was playing a game while secretly texting 911 for help, technology and teamwork with the Highway Patrol and the Sheriff's Office that ended in a family rescued and an abductor arrested.
To close out the visit, each representative sat under the headset themselves and answered simulated 911 calls using our AI training platform. We're proud to report all three passed, with some helpful feedback from the AI along the way.
Thank you to Representatives Branson, Clark, and Cook for taking the time to see this work up close. It matters more than most people ever realize.
📸 A few moments from the day are below.
