Clear Lake City Water Authority

11/22/2021

Did you know there is a 50% increase in plumbing calls the day after Thanksgiving? There is also a 21% increase in plumbing calls from Thursday through Sunday of Thanksgiving week. Do your part to prevent clogs in the drains this holiday season.

#Thanksgiving #Plumbing #drainage

Did you know there is a 50% increase in plumbing calls the day after Thanksgiving? There is also a 21% increase in plumbing calls from Thursday through Sunday of Thanksgiving week. Do your part to prevent clogs in the drains this holiday season.

#Thanksgiving #Plumbing #drainage

10/25/2021

10/20/2021

ICYMI: Billing fees will return to online payments November 1, 2021.

ICYMI: Billing fees will return to online payments November 1, 2021.

10/15/2021

10/05/2021

BILLING FEES REINSTATED Effective November 1, 2021, online payments made through our online billing system will be reinstated at the usual rate of $2.99 per transaction. To continue taking advantage of no fees, you may still pay your bill in person at our office, or mail your payment to us by the due date, or use our drop box in the parking lot. You can also sign up for ACH payments through our office at no charge. The form can be found on our website under the Water Customer Service tab.

BILLING FEES REINSTATED Effective November 1, 2021, online payments made through our online billing system will be reinstated at the usual rate of $2.99 per transaction. To continue taking advantage of no fees, you may still pay your bill in person at our office, or mail your payment to us by the due date, or use our drop box in the parking lot. You can also sign up for ACH payments through our office at no charge. The form can be found on our website under the Water Customer Service tab.

09/13/2021

09/13/2021

Tropical Storm Nicholas is on the way. Please clean storm sewer inlet boxes and gutters from leaves, pine needles, trash, and anything else that doesn't belong down the storm sewer system. This will help the streets drain faster for everyone. Crews will be out early tomorrow working as fast as they safely can, but we can't get to all of them. Please help!

Also, if you have your trash out for pick up please make sure it does NOT get washed down the street in to a storm sewer or to Exploration Green!

The main office will be closed Monday, and possibly Tuesday. If you have a water or sewer emergency please call our 24-hour answering service. 281-488-1164.

08/03/2021

Golf Course Turned Into Storm Retention System Saves Homes

Here is the latest article on Exploration Green.

Storm retention and green space project in Houston is on time and within budget despite pandemic and community-related challenges.

06/22/2021

The City of Houston recently announced a water rate increase. This does not apply to residents served by CLCWA!

05/21/2021

'Flushable' wipes causing major issues for city sewer systems

Did you know flushable wipes are not really flushable? Here's what happens:
https://www.khou.com/article/news/investigations/flushable-wipes-sewer-system-problems/285-a6a110b4-186b-4702-9ed6-b6dae87886bf

Despite the labels on the packaging, wastewater system workers say flushable wipes do not dissolve like toilet paper and actually cause huge problems.

03/12/2021

10-Year Initiative: Minimizing Sanitary Sewer Overflows (SSOs)

10-Year Initiative: Minimizing Sanitary Sewer Overflows (SSOs)

The Clear Lake City Water Authority’s (CLCWA), the largest water district in Texas, has an extensive wastewater collection system comprising 29 lift stations,

03/12/2021

CLCWA must make an emergency repair on Bay Area Blvd. at Saturn starting Monday, 3/15/21 and estimated completion Saturday, 3/27/21. Please be extra cautious with work crews, patient with traffic delays, and try to use alternate routes.

02/21/2021

Boil Water Notice Rescinded
Sunday, February 21, 2021 at 4:30 p.m.
CLCWA, Harris Co. WCID 156, Harris Co. WCID 161

On Tuesday, February 16, 2021 at 9:30 p.m., the Texas Commission on Environmental Quality required the CLCWA (ID: TX1010056), Harris Co. WCID 156 (ID: TX1013174) and Harris Co. WCID 161 (ID: TX1013612) public water systems, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Sunday, February 21, 2021 at 4:30 p.m.

If you have questions concerning this matter, you may contact the Clear Lake City Water Authority at 281-488-1164.

Customers should flush their water system by running cold-water faucets for at least one minute, cleaning automatic ice makers by making and discarding several batches of ice, running refrigerator water dispensers for a minute, and running water softeners through a regeneration cycle.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet aerator screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something reducing pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Our phones are answered after hours by an answering service and a Utility Tech is always available 24 hours. Please report leaks at 281-488-1164.

Reports of taste and odor issues have been received. To supplement the water pressure faster a few of CLCWA’s wells were used. As operations return to normal this week, we will work on flushing the areas experiencing issues taste and odor quality issues.

Thank you for your patience and cooperation.

02/21/2021

Sunday, February 21, 2021 at 10:30 a.m.
A BOIL WATER NOTICE IS STILL IN EFFECT FOR CLCWA, WCID 156 AND WCID 161. In summary BOIL (for a full 2 minutes) and CONSERVE are the key words for today.

System-wide testing has begun and will continue until the boil water notice is rescinded. CLCWA receives their water from Houston’s Southeast Water Purification Plant. They must rescind their boil water notice, and our test results must be 100% clear, prior to rescinding our notice. We thank you for your continued patience as we work to ensure the safety of our drinking water system.

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet aerator screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something reducing pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Our phones are answered after hours by an answering service and a Utility Tech is always available 24 hours. Please report leaks at 281-488-1164.

Conservation still is a priority, please continue to conserve by taking short showers, doing full loads of laundry, and running full dishwasher loads as necessary.

Updates will continue to be posted immediately on our website and page as things change. Be sure to refresh the website for the latest updates.

02/20/2021

Saturday, February 20, 2021, 12:00 noon.
CLCWA, WCID 156 , and WCID 161 are still under a boil water notice. The safety of our water system is of upmost importance. System wide testing has begun and will continue until the boil water notice can be rescinded. CLCWA receives water from the City of Houston’s Southeast Water Plant, which must rescind their boil water notice first before CLCWA can clear our boil water notice and test results are 100% clear. We hope to be able to rescind the boil water notice early next week.

Water pressure within the CLCWA system is mostly back to normal. Since Tuesday evening our office staff has been working 24 hours to answer customer calls and the field staff has been working around the clock to get leaks shut off or repaired as soon as possible. We have had hundreds of calls this week and thank you and appreciate the leak reports from the community, which has significantly helped with the water system’s pressure.

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something restricting pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Phones will be answered by the answering service starting at 12:00 noon today until Monday morning at 8:00 a.m. and a Utility Tech is always available 24 hours.

Conservation still is a priority, please continue to conserve by taking short showers, doing full loads of laundry, and running full dishwasher loads as necessary.

02/19/2021

Friday, February 19, 2021

CLCWA, Harris Co. WCID 156, and Harris Co. WCID 161 remain under a boil water notice. Water should fully boil for a full 2 minutes before consuming. We expect this to last a few more days.

It is critical leaks are stopped immediately. Please call us at 281-488-1164 to report leaks. Our phones are answered 24 hours a day for leak reporting.

The water pressure is finally stabilizing and our water tanks were able to be filled overnight. Most of our facilities are operating at full capacity and staff is working hard to get a few damaged ones back to operational soon.

Please continue to conserve water with short showers and run full loads of laundry and the dishwasher when needed.

The boil water notice will remain in effect until a few steps occur. The City of Houston will have to rescind their boil water order first since they supply CLCWA’s water. Then CLCWA will perform system wide testing. Bacteriological samples will need to come back negative. Disinfection testing will need to meet acceptable limits. The good news is CLCWA’s system never lost disinfection systems, only water pressure.

Updates will continue to be posted immediately on our website and page as things change. Be sure to refresh the website for the latest updates.

02/18/2021

Outdoor Water Shut Off

https://www.youtube.com/watch?v=MWARRP2TMQk

02/18/2021

02/18/2021

www.clcwa.org

Update 2/18/2021 at 9:30 a.m.

CLCWA, WCID 156, and WCID 161 remain under a boil water notice. Water should fully boil for a full 2 minutes before consuming. This boil water notice will be in effect for several days.

As the water pressure increases it is CRITICAL that residents conserve water because the water system is very weak and pressure levels will be intermittent. Water levels are critically low due to leaks throughout the area and supply issues. Demand on the water system must be reduced immediately to avoid a complete system failure. If you see a leak within CLCWA’s area please report it immediately 24 hours at 281-488-1164.

Limit showers and baths. Flush the toilet less often. Do not run dishwashers or washing machines.

The Clear Lake City Water Authority (CLCWA) is having to issue a BOIL WATER NOTICE as of Tuesday, 2/16/2021 9:30 p.m. due to major weather-related challenges. The City of Houston has had to lower pressure, combined with system wide leaks causing low pressure throughout CLCWA. Nearly all parts of the county are experiencing low water pressure - or have none at all. This will not improve until more power is restored and numerous leaks in the system are shut off or repaired.

All water provided by the CLCWA water system must be boiled prior to use for drinking water or human consumption purposes (example: brushing teeth, drinking, etc.). To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, residents may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, CLCWA will notify the public that the water is safe for drinking water or human consumption purposes. Updates will be provided on our website and page as additional information becomes available. www.clcwa.org

CONSERVE EVERY DROP. Call us to shut off the water if leaking uncontrollably. 281-488-1164 Boil water notice in effect as of 2/16/2021 at 9:30 pm.
Utility workers should never enter your home for water service.

Please see our website for more details (and refresh your webpage) www.clcwa.org.

02/18/2021

www.clcwa.org

As the water pressure increases it is CRITICAL that residents conserve water. Water levels are critically low due to leaks throughout the area and supply issues. Demand on the water system must be reduced immediately to avoid a complete system failure. If you see a leak within CLCWA’s area please report it immediately 24 hours at 281-488-1164.

Limit showers and baths. Flush the toilet less often.

Do not:
• Run dishwashers
• Run washing machines

CLCWA, WCID 156, and WCID 161 remain under a boil water notice. Water should fully boil for a full 2 minutes before consuming.
*****************************************************************
The Clear Lake City Water Authority (CLCWA) is having to issue a BOIL WATER NOTICE EFFECTIVE IMMEDIATELY due to major weather-related challenges. The City of Houston has had to lower pressure, combined with system wide leaks causing low pressure throughout CLCWA.
Nearly all parts of the county are experiencing low water pressure - or have none at all. Water utilities are struggling to operate in light of the state power issues. This will not improve until more power is restored and numerous leaks in the system are shut off or repaired.

All water provided by the CLCWA water system must be boiled prior to use for drinking water or human consumption purposes (e.g., washing hands/face, brushing teeth, drinking, etc.). To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, residents may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, CLCWA will notify the public that the water is safe for drinking water or human consumption purposes.

Updates will be provided on our website and page as additional information becomes available. www.clcwa.org

CONSERVE EVERY DROP. Call us to shut off the water if leaking uncontrollably. 281-488-1164 Boil water notice in effect as of 2/16/2021 at 9:30 pm.

02/17/2021

www.clcwa.org

The Clear Lake City Water Authority (CLCWA) is having to issue a BOIL WATER NOTICE EFFECTIVE IMMEDIATELY due to major weather-related challenges. The City of Houston has had to lower pressure, combined with system wide leaks causing low pressure throughout CLCWA.

Nearly all parts of the county are experiencing low water pressure - or have none at all. Water utilities are struggling to operate in light of the state power issues. This will not improve until more power is restored and numerous leaks in the system are shut off or repaired.

All water provided by the CLCWA water system must be boiled prior to use for drinking water or human consumption purposes (e.g., washing hands/face, brushing teeth, drinking, etc.).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, residents may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, CLCWA will notify the public that the water is safe for drinking water or human consumption purposes.

Updates will be provided on our website and page as additional information becomes available. www.clcwa.org

CONSERVE EVERY DROP. Call us to shut off the water if leaking uncontrollably. 281-488-1164

Boil water notice in effect as of 2/16/2021 at 9:30 pm.