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Clear Lake City Water Authority

Clear Lake City Water Authority The Authority was created to provide, operate, and maintain waterworks, sanitary and storm systems drainage facilities to land within its boundaries

CLCWA History
The Authority was created by House Bill 1003, 58th Legislature of Texas, Regular Session, on May 6, 1963 (compiled as 8280-280, Texas Revised Civil Statutes). The Authority was created to provide, operate, and maintain waterworks systems, sanitary sewer systems, storm sewer systems, and drainage facilities to serve land within its boundaries. The Authority operates under the authori

CLCWA History
The Authority was created by House Bill 1003, 58th Legislature of Texas, Regular Session, on May 6, 1963 (compiled as 8280-280, Texas Revised Civil Statutes). The Authority was created to provide, operate, and maintain waterworks systems, sanitary sewer systems, storm sewer systems, and drainage facilities to serve land within its boundaries. The Authority operates under the authori

Operating as usual

02/10/2022

The water is safe to drink and CLCWA is aware of a taste and odor quality issue. Recent winter rain events have caused a raw water change at our water source, and it is affecting a large portion of the Clear Lake area and surrounding cities who receive water from the Southeast Water Purification Plant. The Plant reported today that the taste and odor issues are starting to improve, and we expect in the next few days the water distribution system will improve as well. We apologize for the inconvenience and want to reassure the public the water is safe to use and drink.

Our Offices will be closed on Friday, February 4, 2022 due to the expected inclement weather.For Water and Sewer Emergen...
02/04/2022

Our Offices will be closed on Friday, February 4, 2022 due to the expected inclement weather.

For Water and Sewer Emergencies:
You can reach us 24 hours a day, 365 days a year by calling our office at 281-488-1184. The 24-hour answering service is available for emergency service calls.

For Water and Sewer Emergencies:
- If your pipes are frozen, you will have to wait for them to thaw out. CLCWA cannot respond to service requests for no water due to frozen pipes.
- If you have a broken pipe and are unable to shut it off at the isolation valve, a CLCWA Utility Tech can shut off your water at the meter. 281-488-1164.

For Non-Emergencies:
Please email Customer Service at [email protected] . Our Customer Service team will respond to you as soon as possible to answer your billing or tax questions.

For Election Filing:
If election forms need to be filed with our office, please email them to [email protected], fax to 281-488-1164, or in-person when our office reopens.

With severe weather conditions right around the corner be sure to prep your home in advance!
02/03/2022

With severe weather conditions right around the corner be sure to prep your home in advance!

**IMPORTANT NOTICE**We have had reports of people still accessing Exploration Green 3B while it is under construction. P...
01/04/2022

**IMPORTANT NOTICE**
We have had reports of people still accessing Exploration Green 3B while it is under construction. Please note that Exploration Green Phase 3B is closed to any and all foot traffic for your safety and the safety of the crews working on site.
This affects the area that borders Diana Ln, Penn Hills Ln, & Torry Pines. Thank you for your cooperation with this.

01/04/2022
12/29/2021
Be prepared this holiday season!#Draincare #Plumbing #water #Holidays
12/21/2021

Be prepared this holiday season!

#Draincare #Plumbing #water #Holidays

Make sure your home is ready for the holidays! Check out the tips below.#Christmas #Holidays #Plumbing #DrainCare #Holid...
12/16/2021

Make sure your home is ready for the holidays! Check out the tips below.

#Christmas #Holidays #Plumbing #DrainCare #Holiday #Family #Home #Houseguests

Did you know there is a 50% increase in plumbing calls the day after Thanksgiving? There is also a 21% increase in plumb...
11/22/2021

Did you know there is a 50% increase in plumbing calls the day after Thanksgiving? There is also a 21% increase in plumbing calls from Thursday through Sunday of Thanksgiving week. Do your part to prevent clogs in the drains this holiday season.

#Thanksgiving #Plumbing #drainage

10/25/2021
ICYMI: Billing fees will return to online payments November 1, 2021.
10/20/2021

ICYMI: Billing fees will return to online payments November 1, 2021.

10/15/2021
BILLING FEES REINSTATED Effective November 1, 2021, online payments made through our online billing system will be reins...
10/05/2021

BILLING FEES REINSTATED Effective November 1, 2021, online payments made through our online billing system will be reinstated at the usual rate of $2.99 per transaction. To continue taking advantage of no fees, you may still pay your bill in person at our office, or mail your payment to us by the due date, or use our drop box in the parking lot. You can also sign up for ACH payments through our office at no charge. The form can be found on our website under the Water Customer Service tab.

09/13/2021
09/13/2021

Tropical Storm Nicholas is on the way. Please clean storm sewer inlet boxes and gutters from leaves, pine needles, trash, and anything else that doesn't belong down the storm sewer system. This will help the streets drain faster for everyone. Crews will be out early tomorrow working as fast as they safely can, but we can't get to all of them. Please help!

Also, if you have your trash out for pick up please make sure it does NOT get washed down the street in to a storm sewer or to Exploration Green!

The main office will be closed Monday, and possibly Tuesday. If you have a water or sewer emergency please call our 24-hour answering service. 281-488-1164.

06/22/2021

The City of Houston recently announced a water rate increase. This does not apply to residents served by CLCWA!

CLCWA must make an emergency repair on Bay Area Blvd. at Saturn starting Monday, 3/15/21 and estimated completion Saturd...
03/12/2021

CLCWA must make an emergency repair on Bay Area Blvd. at Saturn starting Monday, 3/15/21 and estimated completion Saturday, 3/27/21. Please be extra cautious with work crews, patient with traffic delays, and try to use alternate routes.

02/21/2021

Boil Water Notice Rescinded
Sunday, February 21, 2021 at 4:30 p.m.
CLCWA, Harris Co. WCID 156, Harris Co. WCID 161

On Tuesday, February 16, 2021 at 9:30 p.m., the Texas Commission on Environmental Quality required the CLCWA (ID: TX1010056), Harris Co. WCID 156 (ID: TX1013174) and Harris Co. WCID 161 (ID: TX1013612) public water systems, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Sunday, February 21, 2021 at 4:30 p.m.

If you have questions concerning this matter, you may contact the Clear Lake City Water Authority at 281-488-1164.

Customers should flush their water system by running cold-water faucets for at least one minute, cleaning automatic ice makers by making and discarding several batches of ice, running refrigerator water dispensers for a minute, and running water softeners through a regeneration cycle.

Please share this information with all people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet aerator screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something reducing pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Our phones are answered after hours by an answering service and a Utility Tech is always available 24 hours. Please report leaks at 281-488-1164.

Reports of taste and odor issues have been received. To supplement the water pressure faster a few of CLCWA’s wells were used. As operations return to normal this week, we will work on flushing the areas experiencing issues taste and odor quality issues.

Thank you for your patience and cooperation.

02/21/2021

Sunday, February 21, 2021 at 10:30 a.m.
A BOIL WATER NOTICE IS STILL IN EFFECT FOR CLCWA, WCID 156 AND WCID 161. In summary BOIL (for a full 2 minutes) and CONSERVE are the key words for today.

System-wide testing has begun and will continue until the boil water notice is rescinded. CLCWA receives their water from Houston’s Southeast Water Purification Plant. They must rescind their boil water notice, and our test results must be 100% clear, prior to rescinding our notice. We thank you for your continued patience as we work to ensure the safety of our drinking water system.

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet aerator screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something reducing pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Our phones are answered after hours by an answering service and a Utility Tech is always available 24 hours. Please report leaks at 281-488-1164.

Conservation still is a priority, please continue to conserve by taking short showers, doing full loads of laundry, and running full dishwasher loads as necessary.

Updates will continue to be posted immediately on our website and page as things change. Be sure to refresh the website for the latest updates.

02/20/2021

Saturday, February 20, 2021, 12:00 noon.
CLCWA, WCID 156 , and WCID 161 are still under a boil water notice. The safety of our water system is of upmost importance. System wide testing has begun and will continue until the boil water notice can be rescinded. CLCWA receives water from the City of Houston’s Southeast Water Plant, which must rescind their boil water notice first before CLCWA can clear our boil water notice and test results are 100% clear. We hope to be able to rescind the boil water notice early next week.

Water pressure within the CLCWA system is mostly back to normal. Since Tuesday evening our office staff has been working 24 hours to answer customer calls and the field staff has been working around the clock to get leaks shut off or repaired as soon as possible. We have had hundreds of calls this week and thank you and appreciate the leak reports from the community, which has significantly helped with the water system’s pressure.

If you are still experiencing low water pressure, first, please try to unscrew your sink faucet screens (at the end of the faucet) and clear out any debris buildup. Next, please check your water pressure at the outside faucet closest to your meter box. If the pressure is good outside then you likely have something restricting pressure inside your home. If there is still an issue, please call us and a utility tech can be sent out. Phones will be answered by the answering service starting at 12:00 noon today until Monday morning at 8:00 a.m. and a Utility Tech is always available 24 hours.

Conservation still is a priority, please continue to conserve by taking short showers, doing full loads of laundry, and running full dishwasher loads as necessary.

02/19/2021

Friday, February 19, 2021

CLCWA, Harris Co. WCID 156, and Harris Co. WCID 161 remain under a boil water notice. Water should fully boil for a full 2 minutes before consuming. We expect this to last a few more days.

It is critical leaks are stopped immediately. Please call us at 281-488-1164 to report leaks. Our phones are answered 24 hours a day for leak reporting.

The water pressure is finally stabilizing and our water tanks were able to be filled overnight. Most of our facilities are operating at full capacity and staff is working hard to get a few damaged ones back to operational soon.

Please continue to conserve water with short showers and run full loads of laundry and the dishwasher when needed.

The boil water notice will remain in effect until a few steps occur. The City of Houston will have to rescind their boil water order first since they supply CLCWA’s water. Then CLCWA will perform system wide testing. Bacteriological samples will need to come back negative. Disinfection testing will need to meet acceptable limits. The good news is CLCWA’s system never lost disinfection systems, only water pressure.

Updates will continue to be posted immediately on our website and page as things change. Be sure to refresh the website for the latest updates.

02/18/2021
02/18/2021
www.clcwa.org

Update 2/18/2021 at 9:30 a.m.

CLCWA, WCID 156, and WCID 161 remain under a boil water notice. Water should fully boil for a full 2 minutes before consuming. This boil water notice will be in effect for several days.

As the water pressure increases it is CRITICAL that residents conserve water because the water system is very weak and pressure levels will be intermittent. Water levels are critically low due to leaks throughout the area and supply issues. Demand on the water system must be reduced immediately to avoid a complete system failure. If you see a leak within CLCWA’s area please report it immediately 24 hours at 281-488-1164.

Limit showers and baths. Flush the toilet less often. Do not run dishwashers or washing machines.

The Clear Lake City Water Authority (CLCWA) is having to issue a BOIL WATER NOTICE as of Tuesday, 2/16/2021 9:30 p.m. due to major weather-related challenges. The City of Houston has had to lower pressure, combined with system wide leaks causing low pressure throughout CLCWA. Nearly all parts of the county are experiencing low water pressure - or have none at all. This will not improve until more power is restored and numerous leaks in the system are shut off or repaired.

All water provided by the CLCWA water system must be boiled prior to use for drinking water or human consumption purposes (example: brushing teeth, drinking, etc.). To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, residents may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. When it is no longer necessary to boil the water, CLCWA will notify the public that the water is safe for drinking water or human consumption purposes. Updates will be provided on our website and page as additional information becomes available. www.clcwa.org

CONSERVE EVERY DROP. Call us to shut off the water if leaking uncontrollably. 281-488-1164 Boil water notice in effect as of 2/16/2021 at 9:30 pm.
Utility workers should never enter your home for water service.

Please see our website for more details (and refresh your webpage) www.clcwa.org.

Address

900 Bay Area Blvd.
Houston, TX
77058

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

(281) 488-1164

Website

http://www.clcwa.org

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Love is more than a feeling, it's an action! Here at Exploration Green, we truly appreciate our volunteers who work behind the scenes to make EGC stay green🌳🌲! We would personally like to thank Trees For Houston and Clear Lake City Water Authority for your time and efforts to move trees, donate trees, fix water systems, and more!!! Also featured are some young helpers from the boy scouts troop 870 and helpers from Ecologist School-Houston🙂 EGC 💚 U!!!! 📸: Matt Forster, Jennifer Fetter-Matthys, and Jerry Hamby
Clear Lake City Water Authority's Exploration Green is a project that’s converting a former golf course into five detention ponds to improve stormwater management and provide recreational benefits to the community. Phases 1-3A are complete. For Phase 4, approximately half a million cubic yards of dirt will be excavated. Phase 4 will also include amenities, such as hike/bike trails and irrigation, that were federally funded through grants. Learn more about this project at https://lan-inc.com/project/exploration-green-detention-facility-phase-1-clear-lake-city-water-authority/. #civilengineering
Join Clear Lake City Water Authority at Wetland Walkabout on Saturday, May 1st, 2021, as they present the "Outstanding Citizen Award" at 10:00am in the big tent on the green! Visit their information table from 10am-2pm!
The Clear Lake City Water Authority, the largest water district in Texas, has an extensive wastewater collection system with a capacity exceeding 10 million MGD, serving more than 100,000 customers in the Clear Lake area. Learn more from Team Leader Kelly Shipley, PE in Water & Wastes Digest about how the team identified and rehabilitated sanitary sewer overflows in this aging system.
Does this impact us?
Has water pressure been restored to to University Green? I.e., I have extremely low water pressure; it is a CLCWA issue?
A boil water notice was issued for the City of Houston’s Main Water System (TX1010013) yesterday morning when water pressure dropped below the Texas Commission on Environmental Quality’s required minimum of 20 PSI during the arctic winter weather event. Below are some of the frequently asked questions the City of Houston has received: WHAT SHOULD I DO IF A BOIL WATER NOTICE IS ISSUED? Do not drink the water without boiling it first. Bring all water to a boil for at least two minutes. Let it cool before using it. ARE KINGWOOD OR WILLOWCHASE? No, the following areas are NOT served by the City's Main Water System: Kingwood Willowchase **Clear Lake is under a boil water notice and served by the Clear Lake City Water Authority. See their page for updates. WHAT SHOULD I DO IF I DO NOT HAVE POWER (OR RUNNING WATER)? Individuals without power (and/or running water) are advised to use bottled water for consumption. IS THE WATER SAFE FOR BATHING? The water may be used by healthy people for showering, bathing, shaving, and washing if care is taken not to swallow water and avoid shaving nicks. To minimize the chance of infections, people with open wounds, cuts, blisters or recent surgical wounds and people who are immunocompromised or suffer from chronic illness should use boiled water (then cooled) or water from an alternate source. Children and disabled individuals should be supervised to ensure water is not ingested. Sponge bathing is advisable, and bathing time should be minimized to further reduce the potential for ingestion. WHEN WILL THE BOIL WATER NOTICE BE LIFTED? The City expects to have stabilized pressures back into the operational range before the end of the day on Thursday, February 18. It could take another 24-48 hours past that point to receive the all-clear from the State of Texas and lift the Boil Water Notice. More frequently asked questions about the boil water notice are available here. I DON’T HAVE WATER AT MY HOME OR APARTMENT, WHAT SHOULD I DO? If you live in an apartment building, please contact your apartment management. If you live in a home: 1. if there is some water flow - partially fill up your bathtub to use the water to flush toilets. If no water flow, skip to 2 2. bleed water lines by turning on all sinks and shower / tub facets - both hot and cold (open, but not fully opened) 3. Shut off the water to your home HOW DO I TURN OFF THE WATER TO MY HOME? You may need an adjustable wrench or pliers to assist in turning off the valves. Homes will have either a gate or ball valve: - Ball valve: turn lever 90 degrees (lever is perpendicular to the pipes when valve is closed. It will be parallel when valve is open) - Gate valve (common in older homes): gently turn round handle clockwise (right) until it is completely closed. (you will turn handle counterclockwise to turn water back on) See photo of gate valve versus ball valve If you’re unable to turn off your water, please call 311 (713.837.0311) and Houston Water will walk you through steps you can take to turn off the water connection. To report water main breaks or water flowing into the street, call 311 (713.837.0311).
Those that receive water from the Clear Lake City Water Authority are under a boil notice. Please like/follow their page to stay updated.
Friends and Neighbors, We are disappointed to announce that after careful consideration, we are postponing Wetland Walkabout 2021. With strong winds, cold temperatures, and possible rain, an outdoor event in those conditions would not be particularly enjoyable for attendees, exhibitors, or our volunteers. Additionally, the conditions raise concerns about the safety of exhibitors setting up their displays. As a result, we have decided to delay the event to a future date (to be decided). Exploration Green will remain open during daylight hours for the enjoyment of our visitors, but there will be no exhibits or conducted tours on Saturday. Please stay tuned for our rescheduled date, and stay warm this weekend! Thank you to Clear Lake Chapter - Native Plant Society of Texas and The Carrie Nelson Team for Sponsoring Wetland Walkabout. Check out our exhibitors for virtual content and upcoming events! Galveston Bay Foundation Houston Audubon HARC Bayou Arts Ritter's Frozen Custard (Clear Lake, TX) Clear Lake City Water Authority YogaSix
LAN President Wayne Swafford, PE on Exploration Green: “Exploration Green is transforming Clear Lake from a flood-prone community into one of the most flood-resilient communities in Texas. In addition, it is creating a healthy, sustainable neighborhood for its residents.” Read the latest from The American Society of Civil Engineers on Clear Lake City Water Authority's major flood control project.
Thank you to Civil + Structural Engineer Magazine for covering LAN's ACEC National award! We received a National Recognition Award for exemplary engineering achievement in the 53rd annual Engineering Excellence Awards for our role in the first phase of the Clear Lake City Water Authority's Exploration Green project. Read more at the link below.
Team Leader Kelly Shipley, P.E. discusses Clear Lake City Water Authority's Exploration Green project, what makes it so unique, and how we were able to work with CLCWA and the public to overcome project challenges. Watch the full video below!