Clear Lake City Water Authority

10/30/2020

Happy Halloween from Clear Lake City Water Authority!

10/03/2020

Flood control project protects community during hurricanes

Thanks #WaterWorld magazine for the great article on #ExplorationGreen!

Houston’s Clear Lake Water Authority completes phase 2 of Exploration Green.

09/26/2020

CLCWA is aware of the Brazosport Water Authority issuing a Do Not Use Water Advisory after it was informed of naegleria fowleri, a brain-eating amoeba in the water supply. CLCWA’s water supply is NOT affected by this advisory and receives water from the Southeast Water Purification Plant. The advisory applies to water in Lake Jackson, Freeport, Angleton, Brazoria, Richwood, Oyster Creek, Clute, Rosenberg, Dow Chemical, TDCJ Clemens and TDCJ Wayne Scott.

09/22/2020

CLCWA's main office will be closed Tuesday, September 2, 2020 due to Tropical Storm Beta, and following CCISD's closure announcement. Please help us keep storm drains clear from leaves, pine needles, and trash. For water and sewer emergencies please call the 24 hour number at 281-488-1164.

09/21/2020

CLCWA's main office will be closed Monday, September 21, 2020 due to the incoming Tropical Storm Beta, and following CCISD's closure announcement. Please help us keep storm drains clear from leaves, pine needles, and trash. For water and sewer emergencies please call the 24 hour number at 281-488-1164.

08/25/2020

IMPORTANT UPDATES 8/25/2020:

CLCWA staff is prepared for Hurricane Laura. Our main office will be closed Wednesday (8/26/20) and Thursday (8/27/20) and follows CCISD closure announcements. For water and sewer emergencies our number is answered 24-hours day, 281-488-1164. Please note repair crews will not be able to respond as conditions worsen or during the storm, but will be available before and after.

Please help us by clearing any leaves, trash, and debris from the storm sewer inlets, street drains, and gutters.

08/21/2020

There is a tropical system moving in to the Gulf and expected to make landfall next week. This weekend would be a great time to clear any leaves, trash, and debris from the storm sewer inlets and gutters in your neighborhood.

Exploration Green Phase 4 construction is underway and the original truck hauling traffic plan needs an adjustment. Starting today trucks will be following the new plan. It might take a few days to get all of the drivers notified, but the contractor is working on it. Please see the attached pictures for a further explanation and maps.

08/13/2020

Utility workers with CLCWA or any other city will NOT ask to come inside your home to test the water for COVID-19. Do not let them in and call the police.

Disconnects for non-payment will occur on Monday, August 17th. Please call our office during business hours to make payment arrangements BEFORE August 17th. Online payment fees will continue to be waived. Customer Service can be reached at 281-488-1164 or email at [email protected].

Phase 3A is nearing completion and will be open to the public soon ahead of schedule! The Exploration Green Conservancy will start planting trees this fall when the weather cools off. To give newly planted native grass the best chance to grow, please stay on the trails and off the grass areas. We are anticipating this section to open to the public in September 2020.

Phase 4 is beginning construction as of 7/27/2020 and officially closed to the public while under construction. This section borders Fairwind, Neptune, Ramada, and Reseda. There will be some daily street closures on Neptune and 1-2 uniformed peace officers directing traffic and for pedestrian safety. Please be extra cautious when in the area.

07/17/2020

Important announcements:

Utility workers with CLCWA or any other city should not ask to come inside your home to test the water for COVID-19. Do not let them in and call the police.

Disconnects for non-payment and late fees will resume August 1st. Please call our office to make payment arrangements BEFORE August 1st. As a reminder our lobby remains closed but online payment fees continue to be waived and Customer Service is available by phone during business hours, 281-488-1164 or email us at [email protected].

Phases 1 & 2 are currently being refilled but it’s a slow process. Slope repair work has been completed in Phase 2. (Reseda/Diana area)

Phase 3A is nearing construction completion way ahead of schedule! There is a little dirt work left and the native grass will be planted around September. (Westbound side of El Dorado between Diana and Torry Pines)

Phase 4 will be starting construction Monday, July 27, 2020! This section will be closed to the public during construction. (Borders Reseda, Fairwind, Neptune, Ramada)

06/28/2020

Clear Lake City Water Authority

Effective Monday, June 29, 2020 the main office lobby will be closed to the public as a preventative step to slow community spread of the coronavirus. We will continue to operate during this time and answer phone calls and emails. If you have a water/sewer issue or a general question, please call us at 281-488-1164 or email us at [email protected]. We are here to assist you.

If you wish to make a payment we encourage you to use our online payment system at www.clcwa.org under the tab “Pay Water Bill” at the top of the Home Page. The fee for online payments is currently waived! You can also mail in a payment. If you need to pay in person, please use a payment envelope located in the parking lot payment box or drop slot at our front door. We request that you do not drop cash in our payment box or door slot.

Service applications for new water service or to set up automatic debit payments are on our website under the “Water Customer Service” tab on the left on the home page or available on the front porch of our main office and can be dropped in the mail slot.

IMPORTANT NOTE ABOUT LATE FEES: Starting August 1, CLCWA will resume the collection of late fees on utility bill payments and resume shutting off service for non-payment on August 15. Please call our office and make payment arrangements as soon as possible.

We have provided water, sewer, and drainage service to the Clear Lake area since 1963. CLCWA strives to provide customers with: Excellent Customer Service, Superior Water Quality, and Environmental Protection.

06/03/2020

With the possible arrival of tropical storm Cristobal, the Exploration Green 3A contractor has been authorized to work overnight tonight (6/3-4/2020) to pour concrete. This will help minimize damage to trail sub-base and rebar that is already in place should the area end up detaining stormwater. We appreciate your patience and cooperation!

05/12/2020

Exploration Green Phase 2 is officially closed (bordering El Dorado, Diana, Reseda, Torry Pines) for the public's safety. Please DO NOT cross the barriers. There is heavy equipment working in the area.

05/11/2020

On Monday (5/11/2020) crews will be working on El Dorado near Hickory Knoll to repair a water main break. Due to the water line break washing out dirt, sand, and clay, and being carried in to the storm sewer system and then bayou, you may notice the nearby bayou is a muddy color. This is temporary and will improve soon.

05/05/2020

There is a water main break on El Dorado near Hickory Knoll that crews have been working to repair for most of today. Due to the water line break washing out dirt, sand, and clay, and being carried in to the storm sewer system and then bayou, you may notice the nearby bayou is a muddy color. This is temporary and will improve soon.

05/04/2020

5/3/2020
Two announcements this week:

The main office lobby will open again on Monday, May 4, 2020 at 8:00 a.m.

Exploration Green Phase 2 is officially closed while repairs are being made. For the safety of you and our contractors, please do not cross the barriers.

04/28/2020

LAN Engineering

LAN Engineering

Thank you to Civil + Structural Engineer Magazine for covering LAN's ACEC National award! We received a National Recognition Award for exemplary engineering achievement in the 53rd annual Engineering Excellence Awards for our role in the first phase of the Clear Lake City Water Authority's Exploration Green project. Read more at the link below.

04/19/2020

Short Term Closure of Exploration Green Phase 2:

Phase 2 (bordering the El Dorado, Diana, Reseda, Torry Pines block) will be temporarily closed to the public for construction modifications starting Wednesday, April 22, 2020 and anticipated to be re-opened in Summer 2020. Heavy construction equipment and personnel will be working to replace an unexpected sandy layer of dirt causing bank erosion and stability concerns. We understand the timing isn't ideal for the large numbers of the public currently enjoying the area, but these repairs must be done before hurricane season starts so the maximum storm water detention storage capacity is available if needed. Your patience and support are appreciated.
Exploration Green

04/09/2020

Two important announcements:
Exploration Green Closure Easter Weekend and a notice regarding water bills. Information is also available on our website at www.clcwa.org.

04/09/2020

EXPLORATION GREEN CLOSURE NOTICE: As previously announced by the Clear Lake City Water Authority, Exploration Green operations during the coronavirus pandemic will follow guidelines issued by Harris County for county parks. The Harris County judge issued an order on April 8th closing all county parks from Thursday, April 9th at 8:00 p.m. through Monday, April 13th at 8:00 a.m.

The number one priority of the CLCWA is to protect the public and prevent the spread of the Coronavirus during the Easter weekend when large groups normally congregate in public spaces.

After re-opening Exploration Green Monday, April 13th at 8:00 a.m., the public should continue to use CDC safe practices such as six-foot separation and avoid touching common objects.

04/05/2020

While we are striving to provide you with the best service possible with limited staff, please help us help you. ONLY flush the 3 P’s (pee, poop and (toilet) paper). NO WIPES IN THE PIPES.

Not only will this cause raw sewer to back-up in your home, it is causing major and expensive issues with lift station pumps and at the wastewater plant.

DO NOT FLUSH:
“flushable” wipes, diapers, baby wipes, paper towels, facial tissues, feminine hygiene products, cloth towels, any type of rag, or anything else that is not one of the 3 P’s.

04/02/2020

Our phones are not working today but we are working with our provider to resolve the issue as quickly as possible. If you need to contact us about a water or sewer emergency please send us a Facebook message or email at [email protected]. Water bills can be paid online through our website.

03/25/2020

3/25/2020:
Clear Lake City Water Authority has temporarily waived all fees for paying your water bill online or by phone. Please take advantage of this service as our lobby remains closed to the public at this time. Thank you for your cooperation!

03/24/2020

The Clear Lake City Water Authority will follow orders of the Harris County judge that were announced this morning concerning the public access to county and city parks during the current coronavirus outbreak. Exploration Green will remain open to the public as long as county and city parks are open but will close on the same schedule as Harris County and Houston parks in the future.

Residents should continue to use CDC guidelines for social distancing and avoid touching common objects such as park benches.

The main office lobby is closed, but we do have customer service representatives available during business hours to answer any questions by phone, email [email protected], and our answering service at night for water or sewer emergencies. There are payment drop boxes located in the parking lot and near the front door at the main office.

03/23/2020

Welcome to Clear Lake City Water Authority! | Houston - Clear Lake, TX

3/23/2020:
Due to the Coronavirus outbreak, the lobby for Clear Lake City Water Authority is closed.

Applications for NEW WATER SERVICE or AUTOMATIC DEBIT PAYMENTS are on our website under the “Water Customer Service” tab on the left on the Home Page.

If you wish to make a payment we encourage you to use our online payment system at www.clcwa.org under the tab “Pay Water Bill” at the top of the Home Page or by mailing in your payment. If you need to pay in person, please use the provided payment envelopes located in the payment box in the parking lot or at our front door. We request that you do not drop cash in our payment box or door slot.

If you have a water/sewer issue or a general question, please call us at 281-488-1164 or email us at [email protected]. We are here to assist you.

CLCWA has provided water, sewer, & drainage service to Clear Lake since 1963. Excellent Customer Service, Superior Water Quality, & Environmental Protection

03/19/2020

03/18/2020

The phone line been repaired! We encourage customers to call, use our website, and send emails whenever possible. We have minimal staff in place to continue repairing leaks, check sewer back-ups, run the wastewater treatment plant, and handle other service issues. The main office is open for business but limited to customer service requests only.

Water disconnects for non-payment will NOT occur this month.

We are working with our credit card vendor to temporarily get online payment fees waived. It should be available by the end of this week or early next week and we will be sure to make an announcement as soon as it's ready.

Our wastewater treatment plant is ready and standing by for all the toilet paper coming our way. However, please DO NOT flush paper towels, napkins, baby wipes, or “flushable” wipes. Flushable wipes are truly not flushable as advertised. Anything but toilet paper will cause major issues with your sewer lines and ours, and damage expensive equipment. The toilet is not a trashcan and wash those hands!

03/17/2020

As of today, we have made the decision to transition into emergency operations and divide our staff accordingly to limit contact. The office customer service department will remain open. We will continue to repair leaks, check sewer back-ups, set up or stop service, and discuss billing. Water disconnects for non-payment will NOT occur this month.

Currently our phone lines are down due to a cut phone line, but repairs are being made now. If you have a water or sewer issue please send us a Facebook message or email us at [email protected] and we can assist you.

Our wastewater treatment plant is ready and standing by for all the toilet paper coming our way. However, please DO NOT flush paper towels, napkins, baby wipes, or “flushable” wipes. Flushable wipes are truly not flushable as advertised. Anything but toilet paper will cause major issues with your sewer lines and ours, and damage expensive equipment.

03/17/2020

Our phone line was cut by a contractor today and the phone service has not been able to be restored yet. If you have a water or sewer emergency after hours please send us a message on Facebook with your address and issue.

03/13/2020

In response to the declared public health emergency due to the COVID-19 pandemic, we are monitoring the current situation and taking precautions in a proactive and common-sense manner. As a public utility provider for critical water and wastewater service to our community, we are working to secure supplies and reduce public contact to keep our employees healthy and able to work. Water disconnects for lack of payment will not occur on Monday. In order to encourage online credit card payments we have contacted our credit card vendor to waive online payment fees and expect this to be finalized next week. For billing questions please contact our office during regular business hours 8:00 a.m. to 4:30 p.m. Monday through Friday. Stay safe and KEEP PROPERLY WASHING THOSE HANDS!

02/29/2020

The City of Houston has rescinded their boil water notice after testing came back clear this morning (2/29/2020). CLCWA customers were not affected by Houston's water main break and this is for informational purposes only.

02/28/2020

Welcome to Clear Lake City Water Authority! | Houston - Clear Lake, TX

CLCWA is continuing to monitor the Houston water main break situation. CLCWA staff has been in contact with the City of Houston and at this time no impacts are expected. CLCWA obtains its water from Houston’s southeast plant, which was not impacted by the pipe rupture and is continuing to operate normally. We will continue to monitor our water plants to make sure water pressure is not affected and continue to take extra samples out of precaution to ensure the water supply remains safe.

We are aware there is a map posted from the City of Houston that shows part of CLCWA under Houston’s boil water notice. We believe this map is not entirely accurate. There is a major water line on Highway 3 that is a secondary source for CLCWA, but it is also from the southeast water plant source and not affected by this incident. The Highway 3 water line also serves League City and Webster who have confirmed their water is safe.

Please continue to monitor our Facebook and website for the latest information pertaining to CLCWA customers. www.clcwa.org.

CLCWA has provided water, sewer, & drainage service to Clear Lake since 1963. Excellent Customer Service, Superior Water Quality, & Environmental Protection